Overview

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Na Balam

Calle Zazil Ha No 118, 77400 Isla Mujeres, QR, Mexico
+52 998 881 4770

£94+

Overall guest ratings

8.0/10 Good
Based on 606 reviews

Review highlights

  • 9.5
  • 9.4
  • 7.5
  • 5.3

Good to know

  • Friendly service
  • Clean rooms
  • Great view

Nearby

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    About

    At Beach Hotel Na Balam, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus activities like scuba diving, snorkeling, and parasailing are nearby. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and aromatherapy. Offering a beachfront location, Zazil Ha serves fusion cuisine and is open for breakfast, lunch, and dinner. Other features include a bar/lounge, a terrace, and a garden.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Playground
    • Private beach
    • Internet
    • Currency exchange on-site
    • Bicycle hire
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • Safe
    • Free parking
    • Non-smoking rooms available
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Room service
    • Spa
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free long-term parking
    • Designated smoking area
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.0 Good
    Based on 606 reviews
    • 9.5 "Wonderful beach."
      10.0 "100% appreciated the clean beach."
    • 9.4 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
      9.7 "City centre within easy reach, said 97%."
      9.8 "98% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to sightseeing."
      9.0 "90% liked the proximity to shopping."
    • 7.5 "High comfort."
      9.1 "91% thought rooms were spacious."
      7.7 "77% said the beds were comfortable."
    • 6.8 "Service is ok."
      6.0 "60% said the reception staff was ok."
      5.9 "Only 59% thought the service was professional."
    • 5.5 "Rooms are ok."
      5.5 "Only 55% thought the furniture was functional."
      5.5 "Cleanliness of the bathroom was average, said 55%."
    • 5.3 "Breakfast is mediocre."
    • 3.0 "Disappointing internet connection."
      3.0 "70% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    Based on 454 reviews
    • 9.7 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
      9.7 "City centre within easy reach, said 97%."
      9.7 "97% enjoyed the restaurants & bars nearby."
    • 9.5 "Wonderful beach."
    • 7.6 "High comfort."
      9.0 "90% thought rooms were spacious."
      7.6 "76% said the beds were comfortable."
    • 6.9 "Service is ok."
      6.2 "62% said the reception staff was ok."
      5.7 "Only 57% thought the service was professional."
    • 5.4 "Breakfast is mediocre."
    • 4.9 "Rooms are not good."
      3.5 "65% complained about the bathroom."
      0.0 "For 100%, the rooms looked old."
      3.3 "67% were disappointed with the minibar."
      4.1 "59% thought the tv was sub-standard."
    • 3.0 "Disappointing internet connection."
      3.0 "70% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    Based on 121 reviews
    • 9.6 "Wonderful beach."
    • 9.2 "Terrific location."
      9.4 "City centre within easy reach, said 94%."
    • 6.8 "Average comfort."
    • 6.7 "Service is ok."
      6.1 "Only 61% thought the service was professional."
      6.3 "63% said the reception staff was ok."
      5.6 "Only 56% found the restaurant service to be good."
    • 5.1 "Breakfast is mediocre."
    • 5.1 "Rooms are ok."
    • 5.0 "Average value."
      1.9 "The price was too high for 81%."
    • 2.7 "Disappointing internet connection."
      2.7 "73% said the wifi quality was bad."
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    Overall rating

    7.5 Good
    Based on 30 reviews
    • 9.4 "Wonderful beach."
    • 9.4 "Terrific location."
    • 7.3 "High comfort."
      8.8 "88% thought rooms were spacious."
    • 6.7 "Food is average."
    • 6.4 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
    • 5.4 "Rooms are ok."
    • 5.4 "Breakfast is mediocre."
    • 5.3 "Average value."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Friendly service"
    "Clean rooms"
    "Great view"
    data provided by TrustYou

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