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The location,very good Hotel very run down,staff not very helpful,ive stayed at the bell three times over the years as we race at snetterton racetrack and each time the hotel looks a little tired,it needs a little tlc dont think we will stay next year.
Good breakfasts. Comfortable bed. Warm room. Hotel did not fix shower head even after we asked twice. Window would not shut. TV signal was poor. Not happy that I was asked to pay for the room when I arrived, even though money had come out of my credit card account the week before. Not happy that we were asked to pay for breakfasts as hotel didnt think breakfasts were included when booked through Bokings.com. We had to show your email as proof as they had not been sent a copy of your email, allegedly.
the hotel has good faccilities and our room was pleasant. Breakfast also good we were put in a room directly above a very loud party. The hotel refused to compensate us in any way for the fact that we couldn't sleep
The only fault was that we did not realise that the radiator in the room had been turned off and therefor the room was on the cold side due to the time of year.
nothing due to the smell and unclean feel of the hotel we did not stay the night. the hotel needs some serious renovation. upon checking out (within an hour of checking in!) we were still charged the full amount despite stating the above
checking out evening restaurant service, crap
Very large bathroom. Restaurant staff gave good service. Newspaper arrived early. No telephone in the room so although I was asked if I would like a wake up call it never arrived.
Excellent value, good food, friendly hotel staff. Although efficient the bar staff could have been taught to smile.
The staff were very friendly and efficient. Breakfast was great.Beds were comfortable and the rooms was lovely and clean. The room was fairly cold even though the radiator was on. The plumbing needs to be sorted. I tried to run a bath and only a trickle of water came out and that wasn't very hot. So,I tried the shower and it was the same.
I am disabled and there was always a disabled space for my car and the staff were friendly. The hotel room was not clean. On the surface it looked clean but when I laid on the bed the wall behind was covered in dust.
friendly family run hotel, staff most helpful and acconodating. we will be going again.
We spent two nights in one of the four poster bedrooms in the newer part of the hotel. The room was beautiful and although we have stayed in some lovely hotels previously this room was probably one of the nicest. The en-suite with huge shower was lovely with some lovely extra touches. Can't wait to go back for another weekend.
Everything the style of the rooms and the staff were so friendly the breakfast was wonderful I miss it now. Ummmm im normally picky but there were none
Size, design and finish of bedroom was very good. Welcoming and attentive staff. Good food in a relaxed atmosphere. Nothing.
I rather liked the thoughtful layout of the rooms: the quality of service and food at the Restaurant: and the willingness of the staff to help wherever they could Only the proximity of an A road (by the front door) but that is not really something easily solved
Wonderfully helpful staff, superb room and well presented good food.
Food and service was excellent None
Excellent food, good sized and well planned room, excellent shower
Friendliness of staff and quality of food
Friendly very good food and superb accomodation. Liked everything.
Nice Cosy quiet thatched cottage appeal. Friendly attentive staff
Large spacious room. Very private. Easy to find hotel.Very clean. Good breakfast and lunches available. Good pleasant service and relaxed atmosphere. Free parking Minor point, Plug disconnected in bathroom basin
Excellent room, good size and features. The pub/restaurant to which it was attached served excellent food both evenings and breakfast. Great staff and service. Only slight point was a feeble shower but it did work ok and didn't stop me really enjoying my stay- might have been just my room
Very friendly staff, excellent food. None
Lovely friendly inn. My (disabled)room was excellent, the bed was better than mine at home! Apart from the toilet seat the room/bathroom was beautifully clean. Breakfast was great, served by a very smiley, happy young lady. My room was adjacent to entrance of inn, so noisy, though it did stop just before 11pm. would not want to be staying in that room in the summer as there were patio tables/chairs right outside the room. Toilet seat wasn't clean. could hear another guests tv blasting out at 7.15am on the Sunday morning
clean comfortable will stay there again. nothing
Excellent, comfortable rooms, amazing shower. Excellent food (breakfast is a must) and friendly, helpful staff. Very reasonably priced If I have to pick one, very poor reception on some of the freeview channels but you'll get that anywhere
No bad points at all
Hotel was clean and tidy, with friendly staff. Only bbc on tv so very limited on viewing as reception very poor
Warm friendly atmosphere and staff. Clean and comfortable
Very welcoming and we would have liked to have been staying longer
The welcoming staff. Nothing too much trouble. Breakfast needed to be earlier than stated and was told that was fine. Apparently the earliest they had done breakfast for was 4 30!!!! Room was exactly as seen in pictures which made a refreshing change.
The breakfast was excellent. The staff were friendly and helpful. Ensuite shower room was too small and rather dated.
Very few, breakfast was ok and the hotel's own website was good - if very unrepresentative of the actual hotel. A very poor shower and shoddy room - totally misrepresented by the hotel's website.
Very comfortable and welcoming. Great breakfast. Just right for a business overnight stay
The location was nice, within walking distance of the town centre. The room was a little noisy as it was on the main road in and out of the town.
Nice hotel in lovely grounds, comfortable room, friendly staff and a good breakfast. Felt that a cot charge of £10 was excessive, did not pay for a cot last time we stayed there. No drinking water in the room.
Lovely, well thought-out room, very quiet at night. Beds very comfortable. Staff welcoming and friendly.
The bedroom and bathroom were absolutely spotless and the beds very confortable and the dining room was bright and relaxing
Friendliness of the staff and the excellent quality of the food, together with it's proximity to my workplace.
Lovely well decorated rooms. Good service from friendly staff. Good location for exploring Thetford's historical past. A noisy extractor fan in the kitchen sent a low vibration into the room the first night we stayed that disturbed our rest. We did not hear it the second night. We were awoken at 3am on friday night by noisy lads congretating with their cars across the road from the hotel.
Poor cooked breakfast
Staff helpful and friendly , evening meal very good with good choice, breakfast excellent. Since hotel was quite for our stay operating on muinimum staff and bar unmanned for quite long periods
Lovely atmosphere and situation. Friendly and helpful staff. Food excellent, bed comfortable. A great base for a relaxing week.
Excellent room in a tranquil setting, wished we'd had longer to stay to enjoy the amenities and garden setting. Nothing
Quiet Far from town
A delightful country house hotel in its' own grounds. smartly decorated, clean, comfortable, good bar & much above average restaurant...all the things that make a good upmarket country house hotel.
Very friendly, welcoming staff. Lovely gardens with plenty of opportunities to sit down although a bit damp to make the most of them.
Quite location helpful & friendly staff, meals very good nothing to much bother - staff responded quickly & professionally Everything fine
everything. it was excellent. Beautiful surroundings, food was excellent, the rooms and service was wonderful. Will be going back again very soon.
Location was very peaceful, staff were very helpful, lovely countryside views, food was tasty albeit overcooked. Bathroom in Kingfisher could have done with updating.
The room was very hot and wasn't ready when we arrived despite us requesting early check-in. The staff were very polite, but the room was very very small, with no full length mirror. We felt it was expensive.
The staff were very polite and friendly and breakfast was excellent. The room was very cold when we checked in, it was also small and so was the bed, which was too soft for me. Conditions in the bathroom were positively artic.
Room was quite noisy as above the bar area which was open until 1-30
Although first impression was good our stay here can only be described as awful. The hotel failed to inform us that the bar downstairs rained open till the early hours. The noise continued till 2.30am!!!!!
Very pleasant and helpful staff Good breakfast Convenient parking Room was small, cluttered and very hot. Air conditioning was available but had not been switched on prior to our arrival. Room was over kitchen so this added to the heat, smells and noise. I believe we were the only residents in the hotel that night so it was surprising that we were given what must surely be the worst room in the hotel!
Very friendly, clean. Good food. Room was above music on a Saturday night but I suppose if you stay in a pub/hotel you have to expect this.
Great, friendly service. Good breakfast.
Very friendly and accommodating staff Good food Wonderful rooms and very clean Although rectified satisfactory there was a problem with the initial booking, I was informed that on one of the nights there wasn't the single room for my daughters stay - even though this was booked. But it was rectified satisfactorily and also a deduction was made for inconvenience.
Hotel and room facilities, cleanliness etc. Lack of staff on reception. None of the taxi numbers provided were still in service. Wasn't informed about the need to know a code to get back into the hotel after dark so was locked out at 1am!