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Front desk wasn't really sure what room we were staying in. Also we had a wedding to go to that day and no hot water throughout the hotel. They told us the plumber was working on it and it will be done in 24 hours. Just bad timing..
Was excited for a pool. Pool and spa was being renovated, no reduction in rate. Front desk person was rushed and short. Key card systems were not working. Place smelled of smoke and room was dirty, with stains on the carpet, musty smell, old feel, saggy beds. Could hear everything through the walls. Outdoor entrance door did not lock
I liked leaving. As a solo female traveler, I did not feel safe in this hotel. The entire complex is too old and falling apart. Rooms are dirty and musty. Sketchy people loiter in the hallways.
quiet rooms; restful sleep
convenient for visiting Plymouth, very friendly staff first floor rooms are noisy (noise from above)
Excellent comfort, pleasant staff Nothing
Close enough to destinations, but far enough away from the noise of cars and people. The staff were super friendly and helpful while providing a relaxed atmosphere.
Good breakfast. Swimming pool. Walking distance from city centre. Noisy A/C system. No control: it is either off or full blast. Can't be used while in the room.
We enjoyed our stay - very beautiful buildings and grounds. Only could stay one night but would definitely stay here again. Very close to the water, information center and nice shops.
Warm and courteous welcome. Nice and well maintained garden.
Friendly efficient staff, good complementary breakfast, night time quiet curfew imposed
Comfortable room made stay enjoyable
The grounds were very well maintained... nice landscaping. Location was good, within easy walking distance of Plymouth attractions and shopping. Enjoyed the breakfast which was included in the rate.
Have stayed here several times over the years. Rooms are well kept and seem fairly new. The staff is great. The breakfast is a big bonus. Saves time in the morning so you don't have to look for someplace to eat before heading out for the day. We were visiting friends there and they came to the hotel to meet us before the parade started. They were nice enough to let our friends and their disabled daughter in a wheel chair wait in the lobby while my wife and I got ready in our room. The night light in the bathroom was a nice touch. I hate waking up in a pitch black hotel room and have to turn on the light to use the bathroom. Another nice touch was the cleaning staff left a bag of fresh towels on our door. We always leave our do not disturb sign out so if we needed fresh towels they were on the door. Free WiFi was ok.
We enjoyed our stay. The room was clean and the staff was very friendly. On the day we arrived we found that our reservation somehow was not in their system. We booked through Kayak and Get a Room. We had our reservation printed out and they gave us a room to stay in until they could get it straightened out. I was a little upset thinking we might have to go home as we were there to celebrate our 35th Wedding Anniversary. They called us in a short time to tell us we could have the room for the original 3 days that we had booked to start with. The location of the motel is great not too far from downtown. They serve a great breakfast and have a nice outside pool. I would stay there again.
Room was good size. Nice pool, very nice surroundings. Hated that they use plastic plates at Breakfast. Terrible carbon footprint there. Disgraceful.
My son said he felt like he was leaving home. Some people in town were rude but.... But everyone at the hotel was kind.
Comfortable beds. Welcoming staff. Ease of check-in/check-ou The wireless reception was non-existent in our room
After check-in, the manager met me at the room to ensure that everything was to my satisfaction. This is a rare commodity in today's hotel industry.
Easy access to the ocean and nice restaurants. Only a few floors so the rooms are spread out quite far from the elevator
Renovated rooms nice. Staff tried to be accommodating concerning renovations. Renovating workman were considerate and polite. Free parking was great. Good location for walking to sights and eating on wharf. Breakfast food and staff need help.
Very comfortable with regulated mattresses beds, delicious breakfast, situated near beach and interesting things, everything was fine/
The staff was extremely helpful when we had questions. The included breastfast was heartier than at other places I have stayed. The great surprise.
Nothing fancy. A clean room and decent bed. Meets your basic needs. Although I had called 3 days in advance of our trip to confirm the handicapped accessible room I had booked had a walk in shower and 2 beds; when we arrived and entered the romwe discovered the shower was not accessible to me. The staff was able to move our room but the new room had only one bed and a pullout sofa. Although not ideal it worked for the one night. I just wish that the room I booked had been available.
It was comfortable,and clean.It was also close to tourist attractionn and the beach. There was not enough childrens TV. Disney channel was pay preview.
Location is convenient to Routes 3 and 44; we had a comfortable suite room with nice (not luxurious) amenities for a Hampton Inn. Pool does not open until 9:00 AM; the bananas were brown and over ripe. They ran out of skim milk for breakfast on Thanksgiving Day. The hotel was very busy for the holiday weekend with lots of kids and dogs which should not be allowed.
This hotel was located close to a lot of things that you could walk to. The staff was friendly and it was clean, no surprises. I would call it more of a hotel than an inn, was surprised how big it was when we got there. No complaints other than it was a little pricey.
The location and general room layout was great. I enjoyed the restaurant, but was impressed most with the bar & lounge. Very comfortable & freindly. My room had a broken hair dryer, and after asking twice to have it fixed or replaced, I gave up. Never did get it fixed.
staff were very pleasant and friendly. we had to call to have the toilet cleaned when we arrived,but it was found out to be the purple cleaner that had dried in streaks under the seat and rim. It was not a pleasant site on arrival. The rest of the room was very clean.
Saff was very nice Our room was to close to lounge and the band was very loud. Walls super thin and room next door had a loud child who was up until 12 then up at 6:30. Housekeeping was horrid. Kitchenette poorly stocked.
The rooms are clean. The view is terrific. The staff is friendly!
Dirty found a whip and sex toys in my room glad my kids weren't with me.
Near Ocean and everything you want to see or go to eat. Non smoking room that had smell of smoke and found a plastic cup with 'butts' in it left from last people. Not cleaned very well. Breakfast... go anywhere else.
very personal and helpful owners regarding any questions.did also internet research for us and gave us very good information and sightseeing tips.
Hospitality Bigger room
everything. wish they had a bathtub in our bathroom
I really only talk to one person. Room was clean and easy to get to. It was what I was looking for with my son in law and 9 year old grandson. A little more than I wanted to pay, but it was the 4th of July week-end. Overall it was great and enjoyed the pool. Jim RI
At the continental breakfast the staff was very pleasant and they were very accomodating with information about the town and surrounding areas. The room I was in was very small.If I had been with my wife, the room would have been smaller.
Proximity to attractions Friendly staff Clean on the outside, nice landscaping Free WiFi Lots of tv channels Uncomfortable bed MOld in the bathroom Dirt in the bathroom cups Scratchy towels and sheets Across the street from a busy shopping center
a nice quiet area not too far from the beach which is great & the staff was very friendly.
Excellent continental breakfast provided - homemade blueberry muffins. Very clean, comfortable room - 2 queen beds & good bathroom.
It was conveniently located for our needs, driving up from Cape Cod to Boston, with quick access to main highways. The room was clean and roomy and bright. The reception staff were particularly helpful.
Very comfortable room and helpful staff made this a very pleasant stay. No
Beds comfortable, friendly staff, ggod location, refreshments available all day could not get online link, staff not particularly helpful with this problem
Front desk very helpful and friendly.Breakfast very good,could make eating area a bit larger.Convenient location to downtown Plymouth and surrounding attractions.
OK hotel, nice and clean room. Close to highway, short driving distance to Plymouth historical sites.
The location of the Hotel is very good, the proximity to Plymouth makes it a great place to stay. The rooms are standard, but very clean. The beds were comfortable. We arrived shortly before the regular 3pm check-in time and the lady at the front desk pointed out that checkin time, did not show any flexibility but had us come back after 3pm.
Proximity to Plimoth Plantation (they also sell discount tickets) Swimming Pool
There were friendly staff at the desk when I arrived. They wouldn't let me make my own waffles, something I enjoy at all other places I stay
The room was very clean and comfortable. The location is on a main road, but we found the room very quiet. Our experience at this hotel was a very positive one.
Value for money. Clean and friendly staff.
A wonderful hotel with everything available, a very professional and friendly staff and the omlet, fruit (the best!!) , juice and all was great... nothing!!
The hotel is conviently located right off the iner state. Would have been nice if closer to the town center, however it was easy to get there. The room was what I expected, clean, and comfortable.
Room was as advertised, very clean, bed was comfortable, TV selection good. Restaurant was very clean and well stocked. Location was very good for access to higways and tourist areas in Plymouth. Convenience of attached mall helped with shopping. pillows were too soft and I did not like the fact that I payed over $150 for one night and had to pay $10 for breakfast. Most hotels have a light breakfast offering for free and perhaps a charge for omlets etc. I ate light, with oatmeal and and a bagel and payed $5 for that. I believe customers are confused about what is "free" and what is at charge
Convenient location off the highway and very clean and comfortable. Nice breakfast.
Good location. Friendly staff. Clean, housekeeping staff did a great job every day. Lobby is nicely decorated and we'll kept. Beds were just okay, not anything special. There were some minor issues needing maintenance in the room (a broken drawer handle, loose shower knob). Asked for a cot/rollaway which we were told was no problem, and then never got it; they were all given away despite our earlier request. Several of the outlets in the room ran off of the light switches which was a real inconvenience.
Great stay. Great staff. Michael Cotter
Chef Kimmarie is the a fantastic employee and provides utmost customer satisfaction Nothing!
great staff there. always smiling asking if i needed anything since i didnt want them to come in clean inbetween the days we stayed anyone with young kids may understand that it only takes a few seconds before its a mess again. i felt like the walls and the ceilling where thinner then other places i have stayed. I could hear the people above me as well as those next door or in the hall way. also the free breakfast food was not that great
Excellent location; you can be on the interstate in mere moments. I chose this location for its proximity to Cape Cod and Gillette Stadium (approximately a half hour from both), and I'd stay there again. Plus, there is a gas station next door. Staff was attentive and helpful. This is one of the few places I've seen that offers a full breakfast buffet, much better than the standard offering of croissants and juice. I could hear my neighbors [watching t.v.] through the walls, and I don't think they were being overly loud. The heavier set of curtains had a tear and they were thin enough that you could somewhat see through them. The bed and pillows were rather firm for my liking.
Good breakfast selection. Nice having coffee and tea available at any hour. At times there seemed to be some type of air freshener in the hallway near my door which I didn't care for.
Breakfast here is great due to Hotel Employee, who is the attendant who manages the breakfast spread. He's very kind and keeps everything stocked. Nothing to complain about at this hotel. Nothing negative to report at all.
Staff very professional, location is perfect for our needs
staff very friendly and helpful Food was excellent the rooms were outdated and the beds were not comfortable. the heat and air conditioner we didn't care for being set by the hotel. You could set the temperature but that was it.Our room was too hot.
This guest did not leave comments about this hotel.
Everything and everyone was wonderful!! No
Once again, hotel employee was superb in looking after the breakfast offerings, this time on Christmas morning, while remaining unobtrusive. She is a terrific employee. The cleaning crew were also most pleasant.
Pillows were soft and bathtub was big. Bathroom sink faucet lever was broken off. Had to put the lever on the control valve, hold in place to turn water on and off. Could not raise or lower sink stopper. Room darkening window curtain was broken at one end so it was not attached to curtain rod.
Location and convenience. The smell. I guess they spray a lot of air refresher. It is annoying. It makes me wondering that they are trying to cover some bad smell.
Cleanliness. Also, it had everything we needed, and some unexpected novelties as well (i.e. complementary tea & coffee). Staff was very friendly and inviting. If we ever visit the area again, will be sure to return. Would have preferred a king bed instead of 2 doubles, but this is not a big deal.
Staff and price with continental breakfast The smell in the hallways could be better
It was right off the highway, and close to our desitnation. It was fine for the rating, and met our expectations.