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Great location and staff. Adam ran a great bar and really took care of us. The Courtyard was a very nice touch for morning coffee and evening drinks.
location and staff promptness breakfast needs more food options
Excellent reception at desk service. Very good english skills for desk service people. I asked for extra coat hangers -got them within 15 minutes. Wake up calls were spot on time wise. WiFi is free. Good signal strength. Hotel is on a quiet dead end side street from a street with a trolley so it is quiet. Superb free breakfast comes with the room. Hotel dining room is a bit better than average. Had really great roasted duck on my wife's birthday. Hotel is built around an inner courtyard. Pleasant place to chat on lounge chairs and sip beer or iced tea. Little kid friendly. Heard lots of quiet toddler chatter. Lots of small shops within two blocks to buy beer, wine, pastries high end deli-like pastries and sandwiches. Easy 10-15 minute walk to center city Krakow. Easy to get a taxi at the hotel. Lots of cafe like small restaurants of different cuisines within four blocks. Hotel locale is not super up scale. Lenin free hostel around the corner, sex shop a block away. My wife and I both in the low 70's had no issues walking around in day time. Lots of working class people, youngsters, moms with infants, elderly on the streets in the day. We did not go out at night although our 44 year old son and friends were out bar visiting until very late and felt quite safe. I think the location is the reason why the Metropolitan is such a good value. If the location were in city central Krakow district the room costs would be much higher. It is a really great hotel value in an acceptable but not particularly upscale area..We would stay there again.
Conveniece of hotel to City. More coffee in the room.
location - it is only 3 - 5 minutes walk to the old town and less then 10 min to Kazimierz.
hotel was very clean and efficient. the staff were unobtrusive and maintained a good standard throughout our 4 nights stay.
television Set too old to small and no international chanels available only CNN was working during my 3 days of stay
The staff were very courteous, available and helpful, rooms well equipped, clean and comfortable. Buffet breakfast excellent choice. Good value for money. Location good for city centre.
The hotel is located in the city center, so getting around for sightseeing was all done by foot or the occasional tram. Hotel staff is very friendly and accommodating. I had a very spacious low level room with two beds. Overall, very satisfied! Stayed on the 1st floor and for 4 nights over Thanksgiving weekend, which also happened to be the same weekend as Advent (Catholic start of Christmas season). The halls were a bit loud, but mainly from the noise of people walking up and down. There were a couple of parties at the hotel but they all finished at a reasonable time.
Staff could speak english Staff helpful and friendly Blown lightbulb and no milk for coffee dealt with immediately Excellent location to Krakow's tourist spots- all within walking distance and safe area Failed to replenish the soap for handwashing but there was a clean bar of soap- no big deal.
The location was excellent. The hotel staff were very friendly and helpful. Our room was comfortable and very clean and the breakfasts were very good with a wide choice available every day.
Location freindley staff lovely bar
Staff very accomodating . Need to stay in updated room
the rooms were clean and staff very helpfull
Superb hotel, very modern, slightly expensive to be totally honest but really lovely hotel. A little on the expensive side.
polite and friendly staff/good selection of food at breakfast buffet. swimming pool could have been a little warmer.
Very helpful staff very clean hotel, we enjoyed the breakfast plenty to choose for myself and my two teenage sons rooms were very comfortable and kept very clean, overall a lovely hotel to stay in I would recommend it to others The problem when we arrived the door entry system didnt work so we had to call the porter every time we wanted entry to our rooms! this was nobodys fault but having two rooms and my teenage sons were in one of them caused problems , the problem was rectified by the first evening
We found the restaurant to be excellent. We had two evening meals in the restaurant which were excellent. Also excellent buffet breakfast. Our only complaint was the distance the hotel was from the main square of Krakow.
Staff very friendly and efficient. Food very good especially the breakfast menu.
Friendly helpful staff. Poor standard of food in the hotel restaurant. We had an evening meal at the hotel on one night. The food was cold, took a long time between courses and the restaurant was very drafty. We used the hotel pool once, the water was cold.
excellent service, staff very helpfull no in room coffee making facilities, lack of choice of english speaking tv channels, no currency exchange facilities
The hotel facilities - new modern hotel, good breakfast, internet access, quiet location, free boat to Wavel Castle on the hour, free packed lunch if required, helpful staff with relatively good English. Limited dinner menu and airconditioning was unreliable. The magnetic swipe card to access our room kept failing.
I found very helping staff, ready to help and the breakfast was awesome:)
Excellent choice of various types of food for breakfast. Lovely decor in bedrooms, bathrooms and other areas in hotel. Good bar food.
The staff were great, very helpful. It was close to public transport and bus/tour pick up points. good view over the river and town. rooms well thought out spacious and clean. got ripped off by a taxi driver but I suppose you get that, nothing to dislike about the hotel at all
New modern construction with excellent services, superb relax area with fitness and pool with breath-taking view over Cracow
room, original restaurant, stuff big hotel but only few elevators, long way to the room :-)
fabulous spacious room, spotless and very comfortable. wonderful decor and perfect location. i would recommend to anyone.
The "cheaper" rooms are very poor and situated under the roof next to the housekeeping rooms. It was raining in through the ceiling on the bed!!! The price was an offer - next time I will spend more for a better room.
My second time staying here and after getting stuck in krakow due to weather conditions the staff were brilliant.
huge room,great location,tasty breakfast,nice stuff too loud and there is no air conditioner
Breakfast very good
Perfect location, parking, spacious rooms, good value for money. No mini bar. Needs renovation, but clean.
I enjoyed my stay at Hotel Royal. The complimentary breakfast was wonderful - and the staff was very friendly. The location cannot be beat - since it is right next to the royal Castle - and right in the center of the old town. I didn't like the plumbing - the toilet could use some modernization.
Close to central square, when you stay in Royal hotel, which is the old building, you can feel all beutiful of Krakov
Convenient location Room was not fresh - had a tired feel to it. I was on the third floor of a building that was not connected to the main building at the third floor. This meant taking an elevator up one flight, going down long hallways, up a few different flights of stairs, and lots of walking. This was very inconvenient.
The staff are outstanding ambassadors for Poland and the hospitality industry. From the moment you walk through the door you feel welcome and nothing is too much trouble. This is a new hotel and the staff are young, well trained and courteous. My bedroom was beautiful - everything was so fresh. The dining area, located in the renovated basement (as many are in Poland), like the rest of the hotel is simple yet sophisticated in decor and the food is to be highly recommended. Having arrived in the hotel at 9pm I was delighted to be able to dine and enjoy a wonderful meal in the restaurant. The hotel location is excellent, located 7 minutes from Wavel Castle and about 15 from the central square. This is an hotel which I recommend highly.
Friendly and knowledgable staff with a make-it-happen attitude. Fantastic restaurant experience. Breakfast buffet also includes some a la carte options. WiFi was stable and relatively fast. Rooms were super clean, well maintained and comfortable. Definite 5 star property. Honestly, nothing. Great experience.
The hotel is located within a 10 minute walk to the Old Town but the hotel itself is surrounded on 2 sides by buildings undergoing much needed renovation. The hotel itself is well maintained and very nicely decorated. Staff very friendly and helpful. The food in the restaurant is excellent and the chef puts together dishes using unusual ingredients that I never would have thought of but are a culinary delight. Highly recommended and will stay there again on our next trip. Not much to dislike except the buildings on both sides which are being given a much needed facelift. Not much that the Queen Boutique could do about it but I wouldn't let that deter me from staying there
Location , beautiful property AC does not cool. Breakfast is very expensive. The staff at breakfast are not catering i asked for eggs n pancakes and i only got eggs w bakon which i didn't order. I served myself cereal but there were no spoons to eat it with.
the staff were amazingly friendly and highly professional. The little extras in the room made it stand out, l'Occitaine products in the bathroom, chocolates on arrival, bath robes, slippers etc. The restaurant was also excellent Our room was very very small and I was dissapointed as I had bought this as a gift for my boyfriends 30th birthday, he did not complain but I wanted him to feel that I had spoilt him, also the sheet on the bed was too small and came loose
Central location for the sightseeing we wanted to do. Hotel was fantastic and the staff couldn't have been more helpful.
Location was great Breakfast not wounderful. No Tea and Coffee making facalities in room
Uncomfortable furniture in room; absence of clock and audio in guest rooms; limited TV selection and no video in room; no shower in our room.
Staff were lovely as were all the facilities & the room.Great quiet but central location
excellent restaurant great location helpful staff many amenities
It was only a half block from the Wawell Royal castle. It is in an incredible old building refer bish ed in the most elegant furnishings. My room had an exposed beam celing. The bed was antique with wooden head board, side rails and foot bosrd. The breakfast service was particularly nice. I would have like to have stayed longer.
Food was excellent - great breakfast selection and we enjoyed a superb evening meal
Its central location and attractiveness of surrounding area
The hotel staff really put themselves out to make our stay comfortable. The room was very nice and even when we arrived early they offered us complimentry breakfast, which was very thoughtful since we had been up very early in the morning. They organised for me to have a massage and reception managed to answer any questions we had. There was nothing I disliked about the hotel. If I had to put 1 thing, I would mention no english channels on the TV except news & Euro Sport. We sometimes like to relax late afternoon/evening and watch a movie. But talking to other people they mentioned the same in their hotel, in fact they had less than us.
The staff were first-rate - smiling, helpful, speaking excellent English Only the too-loud piped music in the public rooms
I booked the hotel due to a pricing error, I got the room for 44 PLZ including breakfast, the hotel was spotlessly clean and tidy and with very good facilities, the restaurant and bar were also top class, the staff were very friendly and spoke good English, the breakfast was also very good. My only complaint and its nothing to do with the hotel is that the area is very quiet with most places closing around 10pm, I think this may be a seasonal thing as the city is quieter through Autumn and Winter and there are less tourists about, however there are bars open within 5 minutes walk away.
The location was excellent and the staff friendly and helpfull. Breakfast was plentiful and varied.
Staff were always extreemly helpful and always with a smile
The hotel is stunning with large rooms (a suit in fact!) and the standard of decor was A1. The breakfast was first class with as much choice as anyone would need. There is a club next door which can be heard as a distant thud on a Fri and Sat night if you are not a heavy sleeper.
Very nice hotel and good location. Room was very hot though and ac did not help. Breakfast was awesome! Just the temp of the room and our room had windows to the hall which was a little creepy
small, pleasent, intimate, large room, flat screen TV slightly confused staff
Location was perfect. The atmosphere of Kazimierz surpassed the popular Old Town, which was still easily accessible by foot. The rooms were clean and comfortable, and the staff most friendly The Polish breakfast was not my favorite, but that is a matter of taste, I suppose
I had a great stay. The room was clean and modern. The staff was polite and extremely helpful.
The hotel has a boutique feel and the staff were friendly and helpful and is in the Kazimierz quarter of the city which is quieter than the old town square and perfect for a quiet nights rest if you have been on the road all day.
The staff was very helpful. Changed or room when the one we got was too hot. Beds too soft
Fantastic renovation which was clearly illustrated with lots of photos. Good situation. Good breakfast. Lovely apartment. Still very new - only open 2 months, so some finishing touches required, like information pack in room (Number for reception etc). Some bare wires coming out of the walls in the bathrooms. No gym as stated in the hotel description - they have had to close it.
Location and overall feel lack of tea and coffee in the room
It was in an ideal postion, the breakfast was very good, the staff were friendly and helpful
Small, very comfortable and convenient.l
The staff were exceptionally friendly and helpful. The bedroom and bathroom were immaculate The double room turned out to be a twin room, although we didn't let that worry us. But the heating was crazy! So hot I hardly slept at all during the first night and very little during the other 3 nights of our stay, even with the windows open. Also this is the only hotel I've ever stayed at that has no tea/coffee making facilities in the room - having got up parched every morning a cup of tea was all I wanted. It's a shame that these things spoiled an otherwise great hotel - I'm sure both are easily rectified
location,renewed rooms,staffs,hospitality,parking place
The staff was very nice and helpful and the hotel is located in the most interesting neighbourhood of Krakow, while still being close enough to the old town.
hotel staff couldnt do enough for you rooms need tea and coffee facilities
The staff were very very helpfull and polite .The room was cleaned every day to a very high standard.
The bedding was very crisp and fresh, massive bed. Very big clean rooms and bathroom. The breakfast was excellent. Hot and Cold food. We were at the back of the hotel, very quite. Excellent position, just 10mins walk to Market Square, right in the Jewish District. Nothing
New/clean/good location Shame it is on a noisy street/you can't open the windows to get some air without excessive noise
Very nice staff and good location by the Kazimierz district
The staff. The bed was too firm and lack inside control of the temperature.
Very convenient, free safe box
Free bottles of water. Old world charm. Excellent breakfast. Air con. No complaints at all. Have already recommended it to a friend who intends to visit. Not fussed on orange bedspreads. Bit dated. But thats being very picky. Thet were spotlessly clean.
Pleasant stay. Nothing flash and offers good value for money. Good location.
the hotel is well situated for sightseeing and the main square, the staff are friendly and helpful, the breakfast was good with plenty of choice, rooms are clean with all facilities and plenty of hot water., electrical socket for kettle badly situated
the location, breakast and bathroom were very nice and we really enjoyed it while staying ther.It is a nice, quiet hotel but i would say 2 stars not 3. Unfortunately the bedding and sheets have to be changed, the bed was too old with a very slim matresse, unconfortable
amazing atmosphere in line with the lovely old town neighbourhood and the Kazimierz quarter, very kind and helpful staff, walking distance to all points of interest in Krakow (also less than 5 min to public transport stops if you don't want to walk)
Location - close to bars and resturants in Kazimierz area and short walk to Old Town.
Staff were extremely friendly and helpful. Location of the hotel was excellent.
Hotel in good position - walking distance to the majority of Krakow's tourist spots.
I expected AC in my room and it was not there. It was the main reason for selecting this hotel. I will not select this hotel again.
Rooms small, double bed put against the wall. And difficult to come out of it. No toiletries at all.
The hotel was been open on 3th October 10, so the room it was smell the fresh. The bed was very great with a huge bedspread. It was very comfortable, we slept very well! Very quiet place. You can choose a lot of lot of kind led light around the bed and just above your head, very funky to use. The furniture are very nice, it looks ice purple and the desk in ice white. In the hall, you can find a lot of about some jazz festival with a light design decoration. The situation is very useful near old town (Market Place, Wawel), Kazimierz, East and West. The main train station is just from 10min on walk. The staff was very pleasant with me and give me a lot of info. We had the room at the end of the hall and the building did a corner, so we loose a little bite area, but sincerely is not really an issue. The breakfast it was middle, a lot of salted meal, and not enough of sugar taste, the dinning room need more lighting and not is the idea of the jazz, the music inside was like The Young and the Restless, please groove this! There are 2 kinds of hotels in the same place. One hotel is Rt Monopol and the other in Rt Monopol Jazz, you need to go by the first one, the decoration is very old and no in my taste. Visit Krakow, it was a beautifull experience !
Location Small bed, uncomfortable pillow, a bit noisy even if room did not face street, no lobby
great location, staff very pleasant, great breakfast, nice cosy hotel.
Great location, near Wawel Castel and Rynek Glowny. The breakfast was also great. Private parking. We were satisfied with everything.
Everything. Your could not ask for a better hotel
Very convenient location, small comfortable hotel well maintained with very helpful staff. Very good breakfast buffet. Did not use restaurant There was considerable noise from the street during the night affecting the front rooms
Central location of the hotel. English-speaking receptionists. Lovely room & bathroom. Great breakfast.
Bedroom was quiet and bathroom had an excellent shower. The location was really good for people who cannot walk far , being between the major places of interest in Krakow and excellent restaurants nearby There was a buffet at breakfast , but we were not aware until last day that other items would be provided on request e.g. scrambled eggs . The staff in the breakfast room never spoke to us - not even to say good morning and never smiled or offered assistance re other food available
We spent two nights in this delightful hotel, ideally located on a pedestrian street in the center of Old Town between Wawel and Market Square. Room beautifully decorated in old world style and bathroom large and modern. Convenient, but limited, parking across the street.
Great location, helpful reception staff, good breakfast selection, comfortable rooms. Staff at breakfast miserable and the young girls couldn't even bring themselves to say good morning - unsual for Poland. Sadly a contrast with all the other staff who were lovely. The location of the breakfast area involved steps which was tricky for my elderly mother.
The privacy blended with a helpful staff. The cheerful and efficient room chambermaid. The bar was a bit lacking in atmosphere, although this could have been because it was not too much used by the visitors during my stay.
Just about everything - and its very convenient for the Old Town, etc. Good breakfasts, clean and tidy, room a good size, pleasant and helpful staff. Simple 'no unnecessary frills' value for money. The 'below ground' breakfast room is rather strangely decorated. Removing some its 'mock' features and painting all areas of the walls and ceiling a bright white, say, would help lift its slightly 'bunker feel' ambience.
Location perfect. The staff were very very helpful. I would highly recommend it. Everything was perfect.
Besides being very close to the City Center, there was hardly any noice coming from the street. The reception was open 24 hours, the staff was very friendly and we even got cookies and a couple of bottles of mineral water free in our room! Please, please, please: put on thicker curtains! It was awful to wake up everyday at 5 am with the light coming in from the window! Another thing: the site said there would be ironing facilities in the room, but there weren'T.
Friendly, quiet,good location. beds a bit narrow and could use thicker curtains.
The staff were very helpful, with suggestions for transport, restaurants and directions. Very comfortable.
All staff spoke english. 24Hr reception. Very close to city center (walking distance). No (mini) bar present at hotel.
I liked the breakfast and the central location of the hotel
The location was great. single beds
The friendly helpful staff, the location. the price, & the free swets on the desk (yum). The Breakfast (its an irish thing)