Very modern comfortable and stylish room , a lot of spase , nice bathroom with a view to the lake, rich breakfast, it`s very easy to reach the centre of the city , bus goes every 15 min. Nothing
The staff was superb! Extremely friendly and helpful, without exception.! Our room was decortated in a retro style and the bed and bedside stands were too low to the ground -we are tall!
very friendly and helpfull staff, spatious rooms with marvelous view, general feeling of luxury no airco
Friendly staff and excellent view of the lake.
The room was nicely decorated in a crispt modern style and had lovely views. The restaurant was also excellent.
Features of the hotel, the high quality service, attentive employees, beautiful scenery, I bring extraordinary feeling.
The view and the meal complicated lift system - up one down another
The location. Amazing views from the room, friendly staff. Good breakfast (maybe a little bit to expensive)
Tranquil, a beautiful view and good food.
Setting and service No
Views and scenary were out of this world, suberb staff and brilliant food Rooms slightly basic
Hotel staff are so good in welcoming So good services So good in breakfast Nothing over all
View from the balcony of our room, location of the hotel in regards the motorway, eating dinner and breakfast on the terrace. Nothing!
Beautiful lake view and each bus access to town
water, fruit in room and lobby, location, helpful, friendly staff, train city tour in front of hotel
Staff House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.
close to the city and confortable hotel
I think the staff are very friendly,proffecianal and helpful. The porters were so nice which I think is very important as they are the first people you meet when you reach a hotel let alone when you are in a different country. The concierage I can not explain how polite and profecianal he was. Every thing was perfect NO
The location was excellent. The hotel is very expensive. It is rated a 5 star, but I would consider it 4. The carpets in the stairway was worn and the room was fairly small.
Beautifully designed interiors, just expensive! lack of luggages carriers on arrival, but it was a holiday weekend
The location was very confenient for sight seeing and shopping. Service was good but nothing special. It was too outdated.
great hotel -elegant and comfortable rooms, centrally located, great restaurant and bar, ambience
The location could not be beat No. When we discovered that our room AC was not working, we called and the moved us to another room.
The proximity to all places of interest in Luzern and the view from room. Professionalism of hotel staff and helpfullnes. Nothing really.
Very comfortable room, nice customer service, good lake view.
Convenience to everything Too many buses unloading and reloading large tourist groups. Inadequate heating most days in breakfast area. Uncomfortable furnishings in public lobby area.
Friendly staff and good breakfast and it's central location The loo roll holder's position
Nice bed, excellent location. Bad breakfast, poor services in restaurants.
the breakfast the hotel was dirty and the staff could not give a damn. horrible stinking rooms, cracked skinks and marks all over the floors. the staff were the most unhelpfull i have ever had the mis fortune to encounter
The Ameron was perfect location very walkable from and to the train station. Staff helpful, breakfast very good and lots of variety. Would highly recommend
Close to the station and within walking distance of the town centre and lake.
the friendliness of the staff, could not have been more friendly or helpful, really exceptional and applied to all staff that we came into contact with.
It is very near to the train station and chapel bridge. A modern and comfortable hotel to stay in. It will be good if there is an electric kettle to make tea at night. But you can request a pot of hot hot water from the restaurant on the ground floor which is next to the reception.
It's a nice B&B. A little away from the tourist areas. It's a quiet area. It smelled a little funny in the bathroom. But overall good.
I was very pleased that the hotel was close to the concert hall and that there was adjacent parking.
room decoration, location;
The location of the hotel is excellent, just 5 min walk from Luzern Bahnhof, opp to Rathaus. A nice budget hotel and I enjoyed my stay. But its little on expensive side. Avoid using minibar in the room as it seems expensive
My man and I wake up every hour in the evening. don't know what it is, maybe clock of the church. The facility is just very basic. I don't recommend.
neat to station 10 mins walk For breakfast and recepation u need to go in another hotel hotel krone .Recepation was available from morning 7 to night 11 only , If you have ny problem in night you need to go to another hotel . all hopeless situation. All room are of different types & size so it depend upon your luck what kind room you get it . So its better to check before booking otherwise you will spoil you happy mood for what you have intent of holiday (:-
The loctaion is very good. The room and bathroom are comfortable enough. I got an helpful broucher and map of luzern upon check in, which was nice. Compared to other the price was acceptable for such a good location. Having the reception at a different hotel, though I knew about it in advance, was a bit uncomfortable, especially when I arrived with a suitcase. You have to climb stairs to get to some of the room (though not mine) which again isn't good when arriving with luggage.
Room was reasonably spacious, even though not so close to the train station, location was pleasant. Breakfast was ok. Due to the marathon going on on our day of arrival, there was a little fest-like set-up just right below our hotel, with food & music & lots of people. It was quite fun. We arrived to realise that we had to check-in at Hotel Best Western Krone further down. That would normally be fine. However, on that day there was a marathon going on and the streets were barricaded! There was no way we could have cut across the metal barricades with our luggage and all, like the staff told us later when we managed to check-in(1 hour later). I think in cases like this, the hotel should have made other arrangements for guests checking in.
our room (Aladin) was very nice room situation (facing place) could be noisy during summer
realy magic hotel。 i love it。
central location. some of the decor was quite cheesy
very good location, helpful staff, excellent buffet breakfast
Location is the best thing I remeber for this hotel. I have to check in in the hotel next to Alpina, breakfast also not very good. Check-in not at the hotel Alpina reception, but at another hotel (I can't remeber the name)! The breakfast also troublesome like this!
location location location. Its near to the train station. The twin room is very very small. The double room would be better.
Proximity to the station and the old town The noise of the airconditioner next building awful and room extremely hot. Sleep was almost impossible.
Very close to the Train Station and the breakfast in Hotel Monopol is amazing Breakfast
it was close to everything...good value for money
Convinient location from Lucerne station, quay, sightseeing sights. The draining of the bath tub was bad. Water rain into the drains very slowly.
The room was clean, efficient, and comfortable. The staff were friendly and helpful.
The room was ok, and Clean. Closeness to railway station. The position terrible. What is the point of having a secure card to get in the main doors of the hotel, when anybody using the downstairs bar can get in and go to the toilets on next floor. Having to go to breakfast at another hotel first thing in the morning, when you have to walk passed the downstairs bar, where this rubbish everywhere and the smell of urine puts you off your breakfast. On checking in 3 females sitting down talking and not one moved to check us in until they were told by someone else
Friendly and professional staff. Nice Spanish hotel restaurant.
They were great very professional and a great place to stay really enjoyed our stay
The room and the bed
We were a group of 8 with 2 children and had a very pleaseant stay. We got the deal at the last minute and was very much satisfied with the facility and service of the Hotel. Staffs are all very freindly and helpful. On the day of check out they provided us with a breakfast pack which was really commentable and beneficial for early departures.
The room was very clean, and the staff friendly. None
room comfortable and spacious and hotel located close to town and train station no english channel except news
Great with good location and delicious breakfast.
pleasant staff and room valeted very well No
Close to train station, breakfast included and the mini bar is stocked with drinks for free, nice sized room, nice sized bathroom, nice decor, comfortable beds Price was HIGH and the air conditioner stunk. Smelled sour. I felt like I was breathing in mold
breakfast , silent location, safe car parking room lighitings
Great hotel with airconditioning which is rare in Switzerland. Excellent restuarant.
Extremely accommodating, great facility, friendly staff, AMAZING breakfast.
Central location near old wooden bridge and beside railway/bus station. The fact that the hotel entrance is shared with Starbucks was not a problem. Everything was fine
closed to the railway station
we didnt know there was a night club in the hotel,and on the street/very noisy,impossible to sleep/ hotel has very limited tv/movies very expensive to buy from room
Breakfast Inadequate carpark, my room is old and tired looking, no free wifi and traffic noise
Location is good, it's closed to the station. Hot water was not available in the room.
Its location The noise from both inside and outside the building. I wasn't allowed an iron. I had to give my shirts to housekeeping to iron which would be returned in a few days.
Convenient to bahnhof and alte Stadt.
good location not really
close to railways, shopping and the lake. Staff were very kind. Great rooms, very clean and quite inspite of being in the town centre.
We have stayed in many so-called 5 star hotels throughout the world, but the Grand National is truly what it says it is - a 5 star hotel in every way. It's position, staff, quality of furnishings and food are truly excellent.
I liked the location the best, right on the lake.
only locatioin smell in the room, old and not value for money
We liked the localion, the view, the garden, the breakfast, and the service.
Very well situated; beautiful view on the lake on the mountains from your balcony. The price level is comletely outrageous. The room is rather small, not over-equiped for a 5 star Hotel; breakfast is rather limited, so what remains is a beautiful view for an extreme price!
Location, restaurant & bar Small rooms, weird cut/shape, overstuffed with random furniture. Too noise with next doors, hall way noises very audible, especially in the morning with the house staff - vacuuming rooms with open doors... Not exactly 5 star hotel behavior.
Great view if you get the lake side. Nicely period fitted out large room. Room stuffy but the windows opened onto a quite foot path. The room was directly above the bar and the paino played lowdly until 11:30. Avoinf rooms over the bar.
I liked the location and the staff. I did not like staying in a room over the bar. On two occasions I had to ask the front desk to have the noise limited/ One evening was after 11 pm and the other after 12 am.
location no air conditioning, noice of the street because the room was in the first floor
The location and the view from our window/balcony was spectacular! Hotel is in a great location! Check-in staff was excellent!
The quality of the furnishings in the room - very luxurious. The size of the bedroom - very small
The Penthouse bar is really great. Best view over Luzern You can't open a window because of the noice at the street in the weekend, but there is Airco in the rooms
The restaurants based within the hotel are excellent.
Room was over-heated and there was no in-room ability to adjust. Staff assembling and chatting in court-yard from very very early made opening window impossible. Hallway noise (conversations and doors of other rooms) extremely loud. A terrible nights sleep.
Central location with east access to station. Insufficient elevators which can create delays at checkout
Room was awesome. I want the bathroom in my own home. Everything was spot on. Beds comfortable. Definitely recommend. No tea and coffee facilities. Staff in coffee shop a little abrupt
nice design rooms, good restaurant Thai Garden and close to the old town of luzern
location very good..breakfast ok. not bad.
very clean, beautiful, easy to find and not far from train station
good choice of restaurants / bars in hotel complex. Central location. would have preferred a non-smoking policy in hotel restaurants. Hotel rooms lacked character and were a bit too clinical in decor.
Nice rooms ! Very good hotel for a romantic week-end.
Really modern room with frosted glass walled bathroom/wetroom. Large shower for two and wooden floors in the bedroom with modern white walls and furniture. Good location and very nice penthouse bar with great views. Hotel reception staff very helpful and friendly. Breakfast above average but not exceptional. The hotel has several resturants all of which are a little on the pricey side. We ate in the italian where we found the service to be very poor. People left and right of us had their orders taken and their starters delivered before us even though they arrived after us. Staff could often be seen chatting while people were trying to attract their attention. The food was decidedly average, and with a price tag of over £100 pounds for a meal for two with a bottle of wine I think that better value can be found elsewhere. I know switzerland is expensive but you can do better than this.
We spent to nights at the hotel while in Lucern and had a brilliant time. Staff was very caring, room (the cheapest one) was on the 5th floor with nice view over the city. Location is perfect - we could go everywhere on foot. I really recommand this place to anyone who like modern architecture!
The friendliness of the staff, the fact we could choose a room, the "feeling well", the fair rate for the room, we could had a "small breakfast" for a lower rate (this is rare in hotels of this category and I tested a lot of hotels..). the fact the they reserved us a corner in the bar for a drink befor the dinner. No arrogance in the whole hotel, .... It would be difficultt to find something we did not like... and this "I did not like" has nothing to do with the hotel itself it is more politic...but it would be nice to have "no smoking" at breakfast and in the restaurant ...smokers could smoke so easely upstairs at the bar..
the staff treatment and the strange furniture the shawer pipe is not working very good
The concept of the hotel, the furnishings and the restaurant were all very good and its location is very central. It is very beautiful. The heating was a problem because the temperature could not be controlled in the rooms and it was always very hot and not comfortable for sleeping. The bed was very hard and not comfortable and there was no place in the room for two people to sit except on the bed. I expect a much greater level of comfort at this type of hotel.
Beautiful Design, friendly staff, excellent location. Just perfect.
Nice hotel overall but overpriced Bathroom leaking :-)
restaurant, beakfast, helpfull staff
Very good food.Perfect place to stay for romantic night.While she will try to find you in bed you can see her in the mirror....
The Hotel was a great exoerience and the description on the website was very accurate. The staff were more than helpful and friendly and we thoroughly enjoyed our stay.
Exceptionally friendly staff, large and nicely furnished room, great views from windows (had a corner room), very fine asian restaurant in the basement, lively urban bar lounge, best presented breakfast i've ever seen (unfortunately i'm not a big eater in the morning), very central but quiet location: a few steps from train station and lake, but on a quiet city park. Everything was really to my full satisfaction! Just one hint to travellers: upon arrival, move the lower table below the desk into a far end corner of the room; I hit its sharp edges twice when standing up from desk chair, and left the hotel with a badly bruised leg ;o)
Staff and location superb. Not inexpensive.
Convenince of location
Ideally located, well appointed and prestigeous hotel in Luzern. Needs to care the extra bit for those details that one would expect from a 5-star house.
Nothing to not like - we splurged and stayed in a deluxe junior suite with a broad terrace overlooking the lake and Mt. Pilatus, which we climbed. Weather was perfect - Indian summer in September. The Friday night jazz trio was excellent. The restaurant, Jasper, was exquisite, the service perfect - efficient yet practically invisible. If I had to pick nits, I might add a Bose sound system in the room (we listened to jazz and opera from the flatscreen t.v.), and between the bar and restaurant they carried Taylor Fladgate tawny port 10, 20 and 30 year - why not the 40 year? On the other hand, the bathroom had a heated stone floor. Only regret was that we didn't have time to visit the spa, which offers a private room option. Next time, we might ask for the top room in the turret...overall a highlight weekend.
Great Hotel with beautiful view. Bar open only till 1 o'clock, I think in such level of the hotel bar must be open 24h.
Excellent staff and location
View and location
Very clean, friendly staff, beautiful view, great shower... The breakfast...
Great location, friendly staff. Beds are very hard A/C does not really work well.
staffs are friendly, very close to train station and location is excellent
nice location no parking available, small room.
breakfast could be extended a little (but is was good already). The use of internet and minibar i would like to see included in the total price voor staying in the hotel. No extra charge for it.
The hotel did not have an iron available for use.
Location was the best attribute. The room we had was small & so cramped for 2 big people.
The room temperature was the adequate for the season the room was very clean and smells very nice.
Lovely room especially shower Need to introduce room service
The rooms are very confortable. The bathroom is large and clean.
Sandro at the front desk was excellent, helpful and nice. Well located, small, neat and comfortable. Early mornings there are no staff and if you need help, it can be stressful
Good location, near the lake and shopping area
Location and friendliness of staff
central location, good price, good breakfast
The balcony in our room provided a great viewing arena for the storm we experienced.
The location is central and within walking distance to the key tourist attractions. Nice big room. The hotel does not have a car park. Need to park at public car park.
Excellent service with an value for money None
The hotel was clean and staff were friendly and helpful. Beds were very comfortable. I did not like the glass sliding doors on the bathroom. Even though the glass was frosted, it was not very private.
Good location not far from City Centre, and close to the Lake. Staff were helpful, but beware if you have a car - only 3 parking places available. Breakfast was very basic, but adequate.
- Proactive in communicating, as soon as the reservation was done. - Easy to locate - about 15 min walk from railway station - Since there wasn't too much of ventilation, they provided a table-fan that was very useful. - Rooms are small, but for 120Fr it was value for money. - Bathrooms are even smaller and cramped.
We stayed there in 2006 so we knew the Hotel. Nice rooms and friendly staff. Expensive compared to other Hotels we stayed at.
Decent breakfast, Larger room for 3 people, The hotel staff were very helpful Room was hot and did not have any air conditioning. When the window was open it was too noisy outside to sleep.
great location, nice rooms, great service. nothing
The breakfast buffet and coffee machine were highlights. There was a lovely garden which would have been great if it was warmer. The staff were most helpful, providing updates on train schedules and restaurant recommendations. The location was great - the view spectacular. We had a room for 3 and there was more than enough space. There was nothing that we did not like.
Central location. Room was quite big for a family of 3. Friendly stuff speaking good english. Rooms facing the street are too noisy. You can even hear people talking on the streat at night. Isolation is very poor.
Convenient parking facilities Old fashioned design of room/bathroom
The Ambassador had a great location, right near the famous Lion Monument and easy walking distance from the old town.
The location was perfect and was close to the near by toursit attractions such as the lion monument, Chapel bridge. It Was also very close to the local train and bus station which was handy as we got the train from Zurich airport in to Lucern and were easily able to find the hotel. Over all the hotel provided good service and facilites and was definatley good value for money. The staff were also very friendly and helpful.
Great location, close to Old Town. Great breakfast, very helpful staff
Clean, good location, friendly staff
Location is nice and but hotel staffs are too mechanical.
Location, staff, size of room, wireless free access. The only comment is that it should be classified as 3 stars hotel instead of 4 stars.
Visited the city and nearby mountains
Excellent location, beside the lake and 5 minutes walk to railway station. Newly constructed modern hotel with friendly staff.
Service; the room was very nice (large windows on two sides); location (easy access to the station and to the town itself) Location (it was not really very quiet at night)
Good sized room, comfortable bed, view of Lake Lucerne, good choice of breakfast foods, staff helpful
Excellent service standards, very prompt and truly international. Five minutes walking distance from the rail station. Though I booked a room with lake view, the lake was not visible (Partly visible, poor view) from my room. I had to look for the lake between the trees guarding the view. May be from higher floors the lake is visible.
Close to train station, great comfortable beds, great view of lake There was a lot of construction in front of the hotel
Designing and modern hotel. Very good location. Clean and new. The rate for car parking is too high.
nice location beautiful hotel value for money
Business style, free network access, front desk staff are very nice and professtional, friendly. Pillows are too soft, floor carpet is old, no slippers, room serive ites are very limited after 10 pm.
Upgrade to junior suite, beautiful bathroom, great views of the lake No international newspapers, no international tv channels other than Euronews, staff unable to speak English fluently
The hotel has a very good location. And, it was easy to find. The outside is charming but the inside is rather sterile. It has been completely renovated...the entire interior is new and Swiss modern.
Location No airconditioning
Great value for money, ideal location in historic heart of Lucerne, clean room, friedly staff, healthy breakfast buffet. No parking infront of hotel (pedestrian zone)
Good location, the room was quite simple and small. Breakfast was very poor.
The location is great. Breakfeast is yummy. the room is small as the usual european hotel
The location of the hotel was good, the breakfast was excellent and the room was extremely clean and the staff were very helpful. Excellent hotel.
Breakfast was very good. Staff friendly and helpful. good fast free internet
Good location in the center of Luzern, nice rooms, sweet personnel
The excellent location and convenient to move about
It is ideally situated right in the heart of Lucerne's picturesque old town. Just be aware there is market on the square in front of the hotel that is very noisy on Saturday mornings....
Large comfortable room (we received an upgrade into the older building - but the facilities were as originally booked). Plenty of free parking on site and although not in the centre of town there is a very good & easy to use bus service that stops right outside of the hotel and alternatively the walk along the lake to the centre is a very lovely 40 minute stroll at most. Views from our room over the lake to the mountains were great. Good reception staff. Luzern is a really nice city and worth the trip. Air conditioning did not work effectively. Service at breakfast was awful and other guests left before their orders arrived. Switzerland is an expensive destination but this hotel is overpriced for the level of service and facilities offered - ok but not special. Also there is a busy main road between the hotel and the lake - so the views are wonderful but dont expect to be looking at them in peace and quiet. I would stay again if there were deals on offer but I would not pay the same rates again.
Location was brilliant Smoking allowed in reception area
Great location along Lake Luzern with easy access to short bus ride to downtown Luzern. Perfect views of the lake and Mt Pilatus. Located along a rather busy, noisy main road to Luzern.
The beautiful scenery surrounding the hotel, especially from the hotel's restaurants.
restaurant not recommandable. guests are no in sight from thé staff in séparated restaurant Alexander
Location is very nice. No AC, the room was extremely hot. The rooms get super hot and seem to retain the heat all through the night, even with windows open.
beautiful room, service and view
Nicely located and good view of Mount Pilatus from the Hotel itself ! Nice breakfast, nice and attentive staff. Price too high!
the view was magnificant. The large window in the room was excellent. I enjoyed using the balcony. The desk gentleman was very helpful and cheerful The room was uncomfortably hot when we arrived.; There was no airconditioning
Atmosphere of the hotel, friendly helpful staff. nothing to dislike but a recommendation for the hotel to provide a computer web access to check on emails and check flights etc on line with out visitors having to take own laptop.
great location and view of the lake - a 45 min walk into town was a bit long, but there was a bus near& we like to walk we were there on a Sun night, so the street traffic noise wasn't bad