Overview

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Hotel New Otani Kumamoto

1-13-1 Kasuga, Nishi-ku, Kumamoto 860-0047, Japan
+81 963 261 111

£47+

Overall guest ratings

8.3/10 Excellent
Based on 1,213 reviews

Review highlights

  • 8.9
  • 8.7
  • 8.6
  • 4.9

Good to know

  • Close to public transport
  • Train station is close
  • Good accessibility by car

Nearby

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    About

    When visiting Kumamoto, Hotel New Otani Kumamoto is a great choice to consider. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out Fontana di OTANI, one of 4 restaurants, which serves breakfast, lunch, and dinner. Rooms offer flat-screen TVs, minibars, and slippers.

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    Amenities

    • Free Wi-Fi
    • Currency exchange on-site
    • Laundry service
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Meeting/Banquet facilities
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Designated smoking area
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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    Based on 1,213 reviews
    • 8.9 "Location is great."
      9.9 "99% thought it was easy to get to the train station."
      9.8 "Near to public transport, according to 98%."
      9.9 "Easily accessible by car, said 99%."
    • 8.7 "Great service."
      9.7 "97% found the staff to be very friendly."
      8.7 "87% said the reception staff was great."
      9.5 "95% thought the service was very professional."
      9.0 "Housekeeping was great, according to 90%."
    • 8.6 "Very good internet connection."
      8.3 "83% said the wifi quality was great."
    • 8.5 "Breakfast is good."
    • 6.6 "Rooms are ok."
      6.5 "Only 65% said rooms were big enough."
      5.2 "For only 52%, the bathroom was ok."
      6.3 "Only 63% said rooms were clean enough."
      5.0 "For only 50%, the tv was ok."
    • 4.9 "Bad amenities."
      0.0 "100% thought the facilities needed updating."
      3.9 "61% found the grounds unpleasant."
      1.4 "86% didn't like the architecture."
    • 4.6 "Vibe wasn't good."
      0.9 "91% criticized the unstylish hotel."
      4.5 "55% didn't like the unstylish hotel."
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    Overall rating

    8.4 Excellent
    Based on 485 reviews
    • 9.1 "Terrific location."
      9.8 "98% thought it was easy to get to the train station."
      9.9 "Near to public transport, according to 99%."
      9.9 "Easily accessible by car, said 99%."
      7.3 "73% liked the proximity to shopping."
    • 8.7 "Great service."
      9.7 "97% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
      9.6 "96% thought the service was very professional."
    • 8.2 "Breakfast is good."
    • 8.2 "Very good internet connection."
      8.0 "80% said the wifi quality was great."
    • 6.4 "Average comfort."
      6.3 "Only 63% said rooms were big enough."
    • 6.2 "Rooms are ok."
      6.3 "Only 63% said rooms were big enough."
      6.0 "Only 60% said rooms were clean enough."
    • 4.5 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
    • 3.7 "Vibe wasn't good."
      0.8 "92% criticized the unstylish hotel."
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    Overall rating

    8.7 Excellent
    Based on 424 reviews
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.6 "96% thought the service was very professional."
      8.9 "89% said the reception staff was great."
    • 8.8 "Breakfast is good."
    • 8.7 "Location is great."
      9.9 "99% thought it was easy to get to the train station."
      9.9 "Near to public transport, according to 99%."
      9.9 "Easily accessible by car, said 99%."
    • 7.0 "Nice rooms."
      6.9 "Only 69% said rooms were clean enough."
    • 6.9 "Average comfort."
    • 4.8 "Bad amenities."
    • 4.4 "Vibe wasn't good."
      0.8 "92% criticized the unstylish hotel."
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    Overall rating

    7.8 Good
    Based on 48 reviews
    • 9.1 "Terrific location."
    • 9.0 "World class service."
    • 8.4 "Breakfast is good."
    • 6.7 "Rooms are ok."

    Overall rating

    8.0 Good
    Based on 254 reviews
    • 9.1 "World class service."
      9.6 "96% thought the service was very professional."
      8.9 "89% said the reception staff was great."
      9.7 "97% found the staff to be very friendly."
    • 8.6 "Location is great."
      9.9 "99% thought it was easy to get to the train station."
      9.9 "Easily accessible by car, said 99%."
    • 8.5 "Breakfast is good."
    • 6.5 "Rooms are ok."
      6.7 "Only 67% said rooms were big enough."
      5.3 "For only 53%, the bathroom was ok."
    • 6.3 "Average comfort."
      6.7 "Only 67% said rooms were big enough."
    • 5.2 "Vibe was decent."
    • 4.7 "Bad amenities."
      4.9 "51% thought the building wasn't nice."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Close to public transport"
    "Train station is close"
    "Good accessibility by car"
    data provided by TrustYou

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