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friendly staff helpful staff pillows were too hard heater didn't work noisy
I loved th athmosphere, not too much, not too little. Something for everyone. The place it's beautiful and a lot more interesting than the other ones. The tv channel selection wasn't much to brag about but I didn't really watch much tv. It sucked that it was rainy and cold so I couldn't really use the pool.
The hotel was a very good place to stay, it was a little bit pricey for the quality of room we was in. The shows sold out too quick and the rooms were lacking.
Food and beverage extremely overpriced. Typical vegas.
Hotel was adequate, but furnishings a bit worn and outdated. Needs self check in kiosk to speed up process - long check in lines result in poor first image...
Decent location Shows on property Rooms are worn and in need of refresh Pervasive smell of smoke
Super long check-in lines Dirty towels No microwave No fridge The toilet didnt flush well You have to pay for parking even if you're a hotel guest. The parking lot is super far from the hotel There is not enough parking
Cheap, backstage deli was good Bed comfy, view was good Very smelly everywhere but I did get used to it. No fridge or microwave in room, very tiring to eat out every meal
all the Staff were so helpful in directing me to the right spot. Very friendly, even being so busy. Very clean rooms, great shower with lots of water pressure. Loved the deep bathtub ! The Buffet was wonderful, many choices of food and it was well stocked and kept very clean. We will definitely stay there again. No coffee maker, microwave or fridge in the room.
No coffee maker, microwave, refrigerator.
The bed was extremely uncomfortable. The heater/fan in the room did not work well and was extremely loud. My reservations were lost and while they located the reservation no one apologized to me or even talked to me. I was just told to wait which took over 10 minutes. The restaurants are ok at best. They are not hip or anywhere near other restaurants at other hotels.
The room was great staff was friendly
I tried to cancel my stay and it was 36 hours before I was going down and I was told I was not able to do it so I lost out on $100 and I'm not happy about that I will no longer be coming down to the Mandalay Bay to stay there that is ridiculous that I cannot get my money back specially with it being 36 hours so I was going to be there
Nice hotel to stay
All staff we felt with were all friendly and professional. Our room was excellent! Did not like the younger dance music constantly playing in casino music giving it a night club vibe the whole time.. Also buffet food wasn't that great.
Room was nice and staff were helpful. Room was cold, and even after setting up the thermostat, the bathroom remained freezing.
Our rooms at the Delano were nice and clean After me and my family ate at the Mandalay Bay Breakfast Buffet we got really bad food poisoning from the Spinach in our omelets, we were in ER to rehydrate and are still sick to this day, That is the only thing that my father and I ate that was alike and we were tested for food poisoning and yes that is what we had and the only place we ate in 24 hours prior to sickness :(
Great room. Clean and gorgeous contemporary decor. Very helpful staff. $5 for a tiny box of Cheezits at the gift shop. Also, spending almost $4 for a bag of M&Ms. They should at least put prices on the items so it's not a big surprise when you are already at the register.
I liked how the restaurants were in the same area, so you don't have to walk from one part of the casino to the other when looking for one to eat at. I didn't like that there was a fee for late check out.
The only real negative experience we had at the hotel is the room was not clean upon check-in. I'm assuming the long blond hair was left from the previous guest. If your concerned about the distance to other parts of the strip, you can take the free tram to the Luxor/Excalibur and walk to the Monte Carlo and take another free tram to the Vdara which sits behind the Bellagio (center strip). You can also walk across the bridge from the Excalibur to the MGM and take the $$ monorail further down the strip.
Quiet, nice staff Expensive sundries in the convenience store, but that's vegas
Loved the well appointed room and our fabulous view of the strip. Really comfortable beds and lovely sheets and pillows. Staff was friendly and room service was surprisingly quick - especially for super bowl weekend. We had a problem with the water at first- it was scaldingly hot and we couldn't take a shower. Engineer had to come and run all the hot water out of cold line in the tub. Then we could shower- with the tub still running! next day it worked and then it happened again- but we now knew how to get it to work. Apparently the whole bottom half of hotel was affected. The gym didn't have any weights under 10 lbs. gym could definitely be improved a bit. All pools were closed. Guess cuz it's February. Don't know if there were any hot tub options.
Nothing in particular Booked and prepaid for 2 rooms, but hotel could only find 1 room when I checked in, they promised to fix the problem. But I was still charged for another room when checking out, in addition, my credit card was charged for more than $600 for items I didn't recognize. I was told the charges would be canceled and refunded, but it's really a frustrating experience!
great place. A real nice place on the strip Awful / no view
Overall, liked the cleanliness and updates of the rooms in the Delano. Staff very friendly and courteous. Bed was comfortable. Liked the tech upgrades with USB and VGA connections! Bathroom fixtures could use some updating: no rainfall or side jets in shower, no bath gels/shower gels/lotions whatsover. Thank goodness I had my own!
Classy, swank Didn't realize it was a dog friendly hotel. I wish I would have had the option to be on a non-dog floor. Difficult to find pool.
Newly upgraded room were gorgeous. Front desk girl, Asia, was very professional and friendli. Pillows
The hotel was extremely clean, really nice and modern. Loved how each room had a tv...including the bathroom. Shower was very very nice, tub huge, mini fridge was convenient, lots of space and great view from room. Staff was super friendly and bar downstairs was very nice...smelled great too. Elevators were quick & always available I hated that I paid $225 a night and it didn't even include free coffee in the room!! Everything was more expensive like the restaurant downstairs and valet charged for parking. $18 per day is ridiculous when I'm spending all kinds of other money at the hotel & casino. Even if we didn't valet, it was $10 per day to self park. Absolutely ridiculous.
We were upgraded to a suite and it was beautiful. Had the best time! Staff was pleasant and accommodating. We will be back!!
On of my favorite places to stay in Vegas
The place is beautiful... That you didn't have plenty of options for allergies and the waiter was no help in suggesting alternatives.
Very clean, high-end, sleek, modern hotel and rooms. Lots of amenities. Access to all Mandalay Bay facilities. Easy check-in, check-out, parking. Rental costs at pool (at MB) for various items were entirely too expensive, even for Las Vegas (what was that resort fee for if you have to pay for seats at the pool?) Very long walk to pool and have to walk through casino to get to all pools.
The room was fabulous! I was expecting it to be small but I was surprised by seeing that we had 2 separate rooms, 3 Tvs (one in the bathroom), wet bar and 2 toilets. The suite felt like a modern apartment. Couple of electronic devices were not working. The iPhone docking station would not work,the weighting machine was busted (minor items) The biggie was the shower, good layout but the water pressure was weak! Better shower would have made the stay even more enjoyable. Also didn't like that there was no complimentary tea or coffee in the room. When you pay $30 a day resort fee on top of the booking you come to expect such basic amenities.
The room is amazing and is the best part about this hotel. The front desk staff was unhelpful and almost ruined my trip. Checking into the hotel took over an hour and they initially charged my card an extra hundred dollars for not honoring my reservation.
Staff was excellent particularly Llelani. "New" or newly remodeled hotel and the ac in the "living" room made noise in the bedroom that literally sounded like a jackhammer. Pillows were bricks but they sorta fixed that while we were there.....it's a trying to be trendy, darkish hotel with rock and wood that could be cool. Strange music playing 24/7 at too high of a volume. Smells like an Abercrombie and Fitch store ALL the time.....not sure what they are going for here but it's strange. I have stayed at Mandalay before and would go back there before staying here again.
Elegant, clean, nonsmoking property makes for great air quality, attentive service, beautiful room and beautiful public areas Can't think of s thing
The hotel was quiet - much quieter than Mandalay Bay, which is what we were looking for. The room was very nice and very clean. Staff was friendly and helpful. Overall a very pleasant stay at the Four Seasons! Nothing!
I liked that it was part of the bigger Mandalay bay hotel but seemed separate. It's own lobby and entrance made it seem small and cozy. My friends complained about how loud mandalay bay was. four seasons was just right
Dinner at Charlie Palmer Steakhouse was HORRIBLE.
Everything was fabulous. Great smoke free hotel, so nice. We went for a mountain view room, thinking it would be a more beautiful view for us. Yet, in the morning when we opened the curtains we overlooked the airport. A great room if you like to watch planes land and take off. If we had known this, we definitely would have paid a little more for the strip view, which also has a beautiful mountain view. We were with a large group of friends for a 50th birthday celebration, so we were not in the room much and did not move to a better room...deciding it was not that big a deal but good to know for next time. Beds and pillow were fabulous, great shower, gluten free room service options, restaurants great, love Veranda patio restaurant. Pool looks nice, but is closed for renovations/winter. Since the Four Seadons is attached to the Mandalay Bay Hotel, we had access to smaller Mandalay pool (not big Moorea Beach pool, which was also closed for winter). Everyone that works at the Four Seasons seemed great. Nice spa, steam room snd gym. Mix restaurant/nightclub at Mandslay has a fabulous view!!! Enjoy! We would definitely stay at the Four Seasons again, yet next time will get a strip view room.
Service was impeccable, room was well kept, with furniture like new, amenities and pools were well worth the price when compared to other hotels on the strip. This was a hotel with class and manners. Some noise from party pool across the beach could be heard in the room on 37th floor, it was muffled but still fairly audible.
Beautiful hotel, wonderful rooms, superb staff (and I mean every single person I dealt with-- just excellent), wonderfully quiet and uncrowded pool area, excellent breakfast at Verandah, delicious dinner at Charlie Palmer's, and so nice to relax with drinks in the lobby at Press. And the best deep soaking tub in the world! Heaven. Everything was just great, and we would most definitely stay there again. The only thing I could suggest is to perhaps supply some different pillows for those who sleep better on a firmer type. I stayed at another hotel a long time ago that supplied an alternative pillow in the closet for picky people like me and it did make for a better night's sleep. Other than that, I can't think of a thing.
Great service. Exactly what you would expect.
The room was great and the entire hotel staff was awesome!
An upscale and quiet Vegas experience. Exactly what I was looking for.
Good location, comfy beds. A bit of a nice departure from Casinos, and partitioned away from Mandalay, which it shares a building with. It's kind of like everything else in Vegas...a cheaper facade of the real thing. Staff isn't engaged like at other Four Seasons, dirty common areas (room was immaculate), and things just aren't quite "on point" for a place of this caliber.
Sizeable room, good breakfast, clean
Clean, nice room without unnecessary frills. Bed was too soft. Transportation to the Las Vegas strip could have been much more frequent (every 15 minutes would have been nice.
Free upgrade to a beautiful 1 bedroom suite. Concierge/desk person wonderful
Staff were great. Shuttle great service. Breakfasts were better than expected. Very little. Minor request would be to vacuum the rugs more often.
Clean and new I didn't mean to book a hotel that far from the strip. The area selector should be more clear, otherwise I would have never booked at this location.
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My wife and I were very pleased with the overall customer experience. The staff was professional, polite, and helpful! No. The staff went above and beyond to make feel welcome. We were greeted every morning at breakfast which was very good.
The room was spacious and clean.
This guest did not leave comments about this hotel.
The suite was a decent size, the location was perfect, and the staff is very attentive to meet clients needs. I didn't like that the Hotel's pool was closed, they have an amazing outdoor facility. I was looking forward to it. Although the pool was not open, I was told that we were given access to two pools from the hotels across staybridge. We used Hollidays in.
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Everything but the knock on the door, frankly We got an insistent knock on the door at 6am (after having arrived at 1am w/ small kids) waking everyone up. Once I finally got to answering the door, he said he had the wrong room and just walked away. Sure, it was an honest mistake, but messed up our first day.
The staff was amazingly friendly and helpful.
The room was more and better than I expected for a basic room. All the amenaties were excellect, bedding and furnature was excellent. Everything was great during checking-in and sleeping, however at morning everything went bad. I disliked that the housekeeping staff. They constantly kept knocking on my door to see if I left. Check out is at noon, I put the "Do not Disturb Sign before going to bed because I like to sleep in. They came to my door at 8:35 and I told the young lady that I was here. She was polite and left. I checked the the sign and it was still there in the door's card reader. I hurried to breakfast becase they close at 930 which is very early. I had nowhere to sit becasue the dinning are was completely full, but I made a plate to eat in my room. Would be nice if trays were available. Housekeeping again came at 1030, she was polite and left and the sign is still in the door's card reader. Other than that my experience was good but when I left I felt as if I was hurried out to leave.
We loved the friendly staff!
That is close to the casinos Smell, they don't clean is really old and the door keys didn't work
Short walk to strip. Kind, but unhelpful staff. No hangers. Dirty bathroom. Unhelpful staff. Horrible breakfast.
Close to strip was the only good thing. For both nights maids never cleaned the room and floor was so dirty my baby's feet were black.
The staff saved my stay The rooms and lot was dirty. Pool was gross. Door locks didn't work. They charge for everything. They have roaches and don't care. This hotel doesn't clean you room on Friday or Saturday if you stay for the weekend.
It is right in front of the Mandalay Bay
close to mandalay bay convention center cockroaches... gross!
appreciated being able to get out easily compared to resorts that are too big. I like older places, this was very functional/practical. liked the wood floors, roomy but in need of updating. clean enough. bed was comfortable. too pricey for what you're getting. needs some TLC. update the place, great location though.
The location to the airport and the strip are pretty good. As for the room, think any American movie where there has been a person on the run from the law hiding out, with drug dealers or other types of baddies busting in and shooting everyone up and you'll get the picture. So I guess the atmosphere of it being a quintessential budget American hotel is maybe a positive too (depending on how you look at it!)! I've stayed in cleaner, better well-maintained motels in my time. It wasn't the most restful nights sleep, though I guess you get what you pay for!
It was quite central and close to the attractions. It was really dirty, with a lot of beetles around, the beds were broken and the owner what me to pay an extra on the amount even if I had the riceve of the price with me!!!
it was perfectly on the strip without being a casinò. it has a pool and its parking is enough for one car for room. there wasn't a coffee machine nor the hairdryier
Location is decent Smelled extremely strongly of cigarettes, and I'm not a picky customer.