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Location. Hotel convenient to Metro and excellent access to several excursions for tourist.
Easy access to the City. Staff very friendly ,especially 24 hr restaurant
The hotelroom was quiet and the staff was always very polite and willing to help. The reception is rather small for a large hotel like Mundial. The staff is trying hard, but logistics still might be improved a bit.
Location, right in the heart of the city. We got a real feel for Lisbon.
Good location, courteous and helpful front desk staff Veranda do Lisboa restaurant was overrated and some of the staff somewhat less than helpful
Parking free . Lucky i was internet was free , usualy you pay fortune!!! All was best you can get . Breakfast egg and sosages were cold Fairly nothing
I think that the staff is wonderful and the accomadations are perfect.
Location right in the center, close to public transportation, nice breakfast, very friendly staff, very tasteful design of the lobby and breakfast room
The location is excellent and the room was clean and quiet. The bed was not comfortable. The front desk staff was not very friendly or helpful.
Near most places you want to go to, but still quiet. Room small, but very comfortable and a great value.
Fantastic location with amazing views from the rooftop bar.
Very pure breakfast .
The gorgeous interior and old world charm!
The location, the staff and the breakfast. Nothing
Everything at this hotel is to like. From the setting, room furnishings, attention to detail, amenities, breakfast and excellent staff. Couldn't find one fault with this hotel. Would be delighted to find a reason to go back.
The staff was very friendly and useful. The interior design was warm and inviting. Breakfast could have more choices, considering that this is 5-star hotel.
Not the cheapest hotel in Lisbon, but for sure, the best value for money ratio :)... it's really a palace in the centre of Lisbon! Very cosy and very relaxing, luxorius but not opulent... everything is made with very good taste, the staff is very friendly!
Staff was very helpful, allowed early check in after long international flight. Breakfast was great. Location was central. Room and lobby were lovely. Nothing not to like.
The hotel was beautiful and truly monumental and a part of the Portuguese history, opulence and grandeur. Everything about it was magnificeint, from the lobby to the room, to the hotel service and staff. I couldn't have wished for more!
The location, in the heart of Lisbon, is great. You get the worst of the two worlds, old and new. The facilities are old, and oddly for a historical hotel, quite charmless. The rooms are dark, the bedding cheap, and the room furniture straight out of the seventies. Although "run-down" would be an exaggeration, the hotel seriously needs a face lift, a bit more comfort, and some taste in its decorations (throwing sloppily a hodge-podge of old-looking furniture doesn't really do it, nor holding on to carpets that haven't been changed in twenty years.) The amenities are next to non-existent (for example, the hotel does not have a restaurant.) You obviously cannot expect a historical hotel to have the same level of comfort and the same amenities as a modern one. But would it be too much to ask that a five-star try? You pay for five-star and you get a three-star.
Our room was cold
Attentiveness of staff and concierge was most helpful. Very central and close to all sites.
Old world elegance, excellent breakfast, fine complimentary concerts most evenings Evening front desk staff which blatantly pushes guests to restaurants which pay them for referrals.
Location is probably the best you can get for downtown Lisbon Staying at the 6th floor you have the trade-off between a no-nonsence terrace allowing for some nice snapshots and the noise from the restaurant, around 1am and 6am.
The location was great, the staff very helpfu,l the room very clean Breakfast was not included like it was in every hotel we stayed in Portugal . The parking cost $22 extra. The room had no hair dryer
The staff were I found the all the staff were very helpful especially those on the front desk. The hotel has a great position and thou the kitchen was closed during my stay, there are numinous restaurants near to the hotel.
The hotel staff were very pleasant. They always welcomed you upon entering and leaving and genuinely seemed happy to see you. They helped us with places to eat, getting cabs, and even had a Blackberry charger for me since I brought the wrong charger. The duluxe room we stayed in had a small balcony where we spent some really nice time watching the city go by while we enjoyed a class or port. The hotel restaurant on the roof is a nice touch. Some people complained in other reviews about the rooms being small, but I didn't feel cramped at all. The room included a desk, minibar, and a decent closet with plenty of space as well as a bench.
Good service and the brilliant situation. The seventh floor was closed.
Central location and good brasserie on top floor of building. Did not sleep very well in this particular hotel. There was a single large down comforter for two instead of the more usual two. They fixed it, after some explaining on second day.
The hotel is very well-placed and design. People are very kind and helpful. The buffet on the 7th floor (with terrace) is very good. Rooms are overlooking the main streets and windows make it silent. It is not a "cheap" hotel, but the quality worth the price paid.
great location and attentive staff.Nice terrace bar and breakfast place. Great location to walk around downton Lisbon. Rooms are nice but on the small size. The hotel public spaces is small, lack of salons, boutiques or restaurant choices.
nice service, polit and patient staff, convenient location and elegant interior decoration
Amazing property--gorgeously-restored old palatial home. Every public space was exquisite, Loaded with charm. The staff could not have been more gracious and helpful, and gave us all the attention we asked for. The bathroom in our room lacked privacy. Didn't care for art over the bed.
the location of the hotel and the design the room was new, bright, clean and attractive room was a little small but not a big problem
Very nice room and great price. Also, very convenient to walking, attractions and shopping They were under construction but that was OK...they gave us passes for breakfast at a local cafe. It was perfectly fine
The breakfast-room and the service! Parking was full and just a short answer that there was still a public-one. No help offered and we were walking with all our stuff on the street.Airconditioning not sufficient.We ware in a 'large' room, what about a 'small'-one????
Central location of the hotel and the helpfulness of the staff.
it was a great location, and the staff were very friendly and helpful. the room we stayed in was 411 and the bathroom had a slopping roof, which was extreemly uncomfortable to get in and out of the shower.
We liked everything during our stay, from our beautiful and colourful room to the delicious breakfast and of course the very helpful staff. Very good location, and, even if on a big square, it is very calm. We'll recommend it to all our friends and will definitly stay there again with pleasure.
Great location, all within walking distance to all tourist attractions. Shops, resturants and bars all beside you.
convenient location, nice room, friendly staff very dark room due to only small window to alley
The hotel's location is amazing.. Also the modern design of the rooms was very nice and the staff working were really helpful .. I am sure will stay again in this hotel if we go back to Lisbon the size of the rooms, ours was L and we GCC ppl are really used to big sizes, about myself i really hate small places and found category L acceptable and nice.. I do not recommend the S or M rooms.. Also the reception was very small and no enough waiting area but again that is nothing in comparison with the views, employees & rooms...
Location can not be better. The S room was confortable for a couple. It was clean and nice furnished. Breakfast was superb. Frontdesk people very helpfull. We'll stay again and recomend it 100%.
Location is excellent; the roof terrace is beautiful The swimming pool is very small (about 10 meters), not suitable for swimming; selection at breakfast better resembles to that of a 2* than a 4* hotel
swimming pool staff
Excellent location, very clean and comfortable rooms and helpful staff.....if I returned to Lisbon I would go back to this hotel There was nothing I didn't like about the hotel.....all good
The location was excellent. We also liked the cleaniness of the spacious room. The Kitchen was also aptly equipped.
That it was close to Metro No internet access unless you had laptop. Late check in
Rooftop restaurant & pool plus superb location.
Top floor apartment with balcony and fantastic view over Lisbon (as requested!), good kitchen facilities. Minor leak in toilet waste-pipe, repoted but not actioned.
Excellent location for city centre and transfers from airport.Fabuloius view from rooftop terrace. Cleanliness of the room; view from window was an alley way and another building.Swimming pool was a bit green!
The room was well furnished especially the kitchen. Perfect situation. Fantastic view from the rooftop bar. Staff at check in was very beaurocratic and not welcoming. Check in time is late. Aircon is off in "winter" despite it being 24 C. Therefore one has to open windows at night which is very noisy. Bar overpriced
Excellent location in the heart of Lisboa, beautiful views, nice and helpful Staff