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The location, in the heart of Lisbon, is great. You get the worst of the two worlds, old and new. The facilities are old, and oddly for a historical hotel, quite charmless. The rooms are dark, the bedding cheap, and the room furniture straight out of the seventies. Although "run-down" would be an exaggeration, the hotel seriously needs a face lift, a bit more comfort, and some taste in its decorations (throwing sloppily a hodge-podge of old-looking furniture doesn't really do it, nor holding on to carpets that haven't been changed in twenty years.) The amenities are next to non-existent (for example, the hotel does not have a restaurant.) You obviously cannot expect a historical hotel to have the same level of comfort and the same amenities as a modern one. But would it be too much to ask that a five-star try? You pay for five-star and you get a three-star.
Staff was very helpful, allowed early check in after long international flight. Breakfast was great. Location was central. Room and lobby were lovely. Nothing not to like.
Everything at this hotel is to like. From the setting, room furnishings, attention to detail, amenities, breakfast and excellent staff. Couldn't find one fault with this hotel. Would be delighted to find a reason to go back.
The location was perfect, staff very friendly and helpful, breakfast was excellent.
The location, the staff and the breakfast. Nothing
The staff was very friendly and useful. The interior design was warm and inviting. Breakfast could have more choices, considering that this is 5-star hotel.
Our room was cold
The gorgeous interior and old world charm!
Not the cheapest hotel in Lisbon, but for sure, the best value for money ratio :)... it's really a palace in the centre of Lisbon! Very cosy and very relaxing, luxorius but not opulent... everything is made with very good taste, the staff is very friendly!
The hotel was beautiful and truly monumental and a part of the Portuguese history, opulence and grandeur. Everything about it was magnificeint, from the lobby to the room, to the hotel service and staff. I couldn't have wished for more!
Attentiveness of staff and concierge was most helpful. Very central and close to all sites.
Excellent location and very good rooms, excellent shower! Breakfast expensive
Hotel room was very comfortable and the location was convenient for both transportation and sightseeing. The closet was very small. The bathroom could use better air circulation.
Location. No car parking facility
Nice rooms,cool design, good location and price
The location and the cleannes of the hotel Would be good if the double bed was not made off two twin beds!!
Very convenient for the city. Very comfortable and clean. Helpful and friendly staff. Good noise insulation from the street The noise insulation between rooms was poor.
The localisation is very good. The room is nice, comfortable and clean. I was suprised that in 4* hotel any water, tea or coffee is not on disposal in the room, accept minibar.
Quiet, no noise to keep you awake. Good buffet breakfast. Staff were excellent. Small insignificant concerns; Only one pillow each, Fuse box in room 'buzzed' so had to switch off main isolator each night to sleep, Little natural light due to small windows.
Luxury hotel at good rate
the welcoming staff the bed was not very comfortable
Location right in the center, close to public transportation, nice breakfast, very friendly staff, very tasteful design of the lobby and breakfast room
Fantastic location with amazing views from the rooftop bar.
Good location, courteous and helpful front desk staff Veranda do Lisboa restaurant was overrated and some of the staff somewhat less than helpful
I think that the staff is wonderful and the accomadations are perfect.
The hotelroom was quiet and the staff was always very polite and willing to help. The reception is rather small for a large hotel like Mundial. The staff is trying hard, but logistics still might be improved a bit.
Very pure breakfast .
Parking free . Lucky i was internet was free , usualy you pay fortune!!! All was best you can get . Breakfast egg and sosages were cold Fairly nothing
Easy access to the City. Staff very friendly ,especially 24 hr restaurant
The location is excellent and the room was clean and quiet. The bed was not comfortable. The front desk staff was not very friendly or helpful.
Near most places you want to go to, but still quiet. Room small, but very comfortable and a great value.
Location. Hotel convenient to Metro and excellent access to several excursions for tourist.
Location, right in the heart of the city. We got a real feel for Lisbon.
convenient location, nice room, friendly staff very dark room due to only small window to alley
the location of the hotel and the design the room was new, bright, clean and attractive room was a little small but not a big problem
Great location, all within walking distance to all tourist attractions. Shops, resturants and bars all beside you.
We liked everything during our stay, from our beautiful and colourful room to the delicious breakfast and of course the very helpful staff. Very good location, and, even if on a big square, it is very calm. We'll recommend it to all our friends and will definitly stay there again with pleasure.
it was a great location, and the staff were very friendly and helpful. the room we stayed in was 411 and the bathroom had a slopping roof, which was extreemly uncomfortable to get in and out of the shower.
The hotel's location is amazing.. Also the modern design of the rooms was very nice and the staff working were really helpful .. I am sure will stay again in this hotel if we go back to Lisbon the size of the rooms, ours was L and we GCC ppl are really used to big sizes, about myself i really hate small places and found category L acceptable and nice.. I do not recommend the S or M rooms.. Also the reception was very small and no enough waiting area but again that is nothing in comparison with the views, employees & rooms...
Central location of the hotel and the helpfulness of the staff.
The breakfast-room and the service! Parking was full and just a short answer that there was still a public-one. No help offered and we were walking with all our stuff on the street.Airconditioning not sufficient.We ware in a 'large' room, what about a 'small'-one????
Very nice room and great price. Also, very convenient to walking, attractions and shopping They were under construction but that was OK...they gave us passes for breakfast at a local cafe. It was perfectly fine
Location can not be better. The S room was confortable for a couple. It was clean and nice furnished. Breakfast was superb. Frontdesk people very helpfull. We'll stay again and recomend it 100%.
It was so clean and the location was so beautiful. The pillows!
The breakfast was excellent and the hotel was nice and quiet to stay with a child, the way from the town centre was difficult to figure out, because there were small lanes and streets crossing in very unbelievable way. For old people and people with disabilities the way is difficult to walk, because there are little hills and round stones on the streets
They had the baby crib, yummy cookies, and port wine waiting for us when we arrived. the receptionist helped us find our way to the castle and recommended a great restaurant nearby that had a lovely view. The taxi to the hotel from the lisbon airport was 9.30 euros. Bring a baby backpack because strollers are no good on the streets.
Beautiful hotel and room. Good location. Car parking availbale. Other hotels of comparable quality have PC`s and internet in rooms or in common area.
minor problem over service at breakfast
We loved the area the hotel was situated in and the views from the hotel were attractive.
The staff is very nice and helpful. Although there is free wireless, it isn't very fast.
walking tour of the old part of lisbobn
the room was very comfortable and we had a lot of space. the view was nice. we could walk to most places we wanted to go to. the reception was very helpful in providing concierge service. one of the receptionists made a restaurant reservation 90 minutes later than we had requested; thus we had some inconvenience when we arrived at the restaurant.
The upgrade, the welcome Champagne, the cookies,...the morning breakfast was excellent. For a four stars hotel, I would appreciate that we get help to open the door and carry the suitcases other than that everything was great.
The location is very great!!!! Next to a super market and good+cheap restaurants. Very comfortable to do city walk, getting into the metro, and to take train to Sintra. I give 100/100 :)
Clean hotel, very central, close to the metro station and to touristic attractions, safe, very good value for money.
excellent location, room comfort, good value for the money
Good place to stay in Portugal. Clean and big rooms. there is no restaurant for dinner. Just breakfast.
Location was exellent. Room was clean, beds were comfortable. Good supermarket next to the hotel. There sould be a plug point and more light at the hall mirror.
The most interesting was hotel location close to Rossio and other city attractions. Extremely poor quality of breakfast.
The hotel is in the city center. You can reach it by Aerobus from the airport within 20 minutes. The breakfast was a little bit boring at the and of our trip.... bread roll, croissant, butter and jam, corn flakes.....it was a fortune that we found a grocery next to the hotel and in this way we had the possibility to buy some cold meat also.
Cleaninless and location No
The location was very central and convenient The street-noise throughout the night was bad. The continental breakfast was extremely poor. The cheapest bread, jam and coffee. I would not rate this hotel three-star.
Great located in Lissabon. Rooms very quiet!
The price was right for the adequate accommodations. Unhelpful staff, small old bathroom but for one night or two max its not bad given the central location. Late at night the homeless and drug dealers co e out though so get back to your room and shutter in before midnight.
Excellent location for city centre and transfers from airport.Fabuloius view from rooftop terrace. Cleanliness of the room; view from window was an alley way and another building.Swimming pool was a bit green!
That it was close to Metro No internet access unless you had laptop. Late check in
Location is excellent; the roof terrace is beautiful The swimming pool is very small (about 10 meters), not suitable for swimming; selection at breakfast better resembles to that of a 2* than a 4* hotel
The room was well furnished especially the kitchen. Perfect situation. Fantastic view from the rooftop bar. Staff at check in was very beaurocratic and not welcoming. Check in time is late. Aircon is off in "winter" despite it being 24 C. Therefore one has to open windows at night which is very noisy. Bar overpriced
The location was excellent. We also liked the cleaniness of the spacious room. The Kitchen was also aptly equipped.
Rooftop restaurant & pool plus superb location.
Top floor apartment with balcony and fantastic view over Lisbon (as requested!), good kitchen facilities. Minor leak in toilet waste-pipe, repoted but not actioned.
swimming pool staff
Excellent location, very clean and comfortable rooms and helpful staff.....if I returned to Lisbon I would go back to this hotel There was nothing I didn't like about the hotel.....all good
Excellent location in the heart of Lisboa, beautiful views, nice and helpful Staff
Very polite and helpful staff, fantastic view from the rooftop bar!
location only staff totally demotivated - rumors that the hotel is bankrupt and about to close down (this would explain the attitude of the staff) - the ongoing renovation works noisy and dirty - the broken glass on our balcony - the shower of dirty water when coming out of the main door of the hotel on the way to a dinner -without any apologies form the doorman who did not even warned us - should I stop here?
Huge room. Friendly staff. Good brreakfast. Central location. A little pricey
Hotel Location, Extremely Helpful Staff, Efficient Service, Super babysitting Service, Free Upgrade to a better room, The fantastic view of the City of Lisbon Torn & frayed Towels, High prices in the Hotel Bar, Poor lighting in the room.
Position in Lisbon, car parking, room size, view & roof terrace Hard & creaky bed, poor lighting in room, substandard bathroom, cracked tiles, entrance to car park very narrow, no privacy on private terrace, grumpy restaurant staff
Hotel with an amazing view. Excellent location For a 4 star hotel has a lot of things needs improvement. Cleaning, basic items are missing, especially the bathroom.
The central position and the excellent dinner recommendation by the reception staff The aircon didn't work and you could not open the window.Bar prices were very high.
The fantastic location, good breakfast and roof top bar with its spectacular views were the most enjoyable features of the hotel. For a 4 star hotel I thought that the furnishing and general decor was very worn, faded and need of complete upgrading throughout the hotel. There were no hair dryers, shower caps or tea /coffee making faciities in the rooms and this would be expected in a four star hotel. The clean towels often had old makeup stains on them. The bathroom light flickered, the bedside light and desk light were not working on arrival. Its a geat pity that a hotel with such obvious potential is not taken in hand and brought up to a modern 4 star standard.
Nice small hotel in a very central location. Friendly staff and good service. The bar at the top floor has a terrific view.
Excellent proximity to the city sites. A clock radio would have been helpful.
the comfortable bed, the central location disappointing breakfast, too hot shower
location. in the heart of Lisbon
The proximity of all facilities, right in the middle of old city center. Great Place to see and warmth of Portuguese people
The efficiency and helpfullness of the staff. The simple but adequate buffet breakfast. Of course the excellent location I would like grab rails on the bath. I would also like a couple of chairs in the room.
Great location in heart of BAIXA. Easy to get to all parts of city.
the orange juice
When in portugal I always stay in this hotel, love the location and prices. The host are very helpfull and speak various languages.
Central in the city. Backyard facing room! Very small room.
The contact with old friends. Weather fantastic.
Good location, spacious room if travelling in a group of 3 No ventilation in room or bathroom
Habitación horrible sin ac
Only Location Quality, breakfast....
Location is probably the best you can get for downtown Lisbon Staying at the 6th floor you have the trade-off between a no-nonsence terrace allowing for some nice snapshots and the noise from the restaurant, around 1am and 6am.
great location and attentive staff.Nice terrace bar and breakfast place. Great location to walk around downton Lisbon. Rooms are nice but on the small size. The hotel public spaces is small, lack of salons, boutiques or restaurant choices.
nice service, polit and patient staff, convenient location and elegant interior decoration
The hotel is very well-placed and design. People are very kind and helpful. The buffet on the 7th floor (with terrace) is very good. Rooms are overlooking the main streets and windows make it silent. It is not a "cheap" hotel, but the quality worth the price paid.
The staff were I found the all the staff were very helpful especially those on the front desk. The hotel has a great position and thou the kitchen was closed during my stay, there are numinous restaurants near to the hotel.
Good service and the brilliant situation. The seventh floor was closed.
The hotel staff were very pleasant. They always welcomed you upon entering and leaving and genuinely seemed happy to see you. They helped us with places to eat, getting cabs, and even had a Blackberry charger for me since I brought the wrong charger. The duluxe room we stayed in had a small balcony where we spent some really nice time watching the city go by while we enjoyed a class or port. The hotel restaurant on the roof is a nice touch. Some people complained in other reviews about the rooms being small, but I didn't feel cramped at all. The room included a desk, minibar, and a decent closet with plenty of space as well as a bench.
Central location and good brasserie on top floor of building. Did not sleep very well in this particular hotel. There was a single large down comforter for two instead of the more usual two. They fixed it, after some explaining on second day.
The location was great, the staff very helpfu,l the room very clean Breakfast was not included like it was in every hotel we stayed in Portugal . The parking cost $22 extra. The room had no hair dryer
The hotel's position was extremely central, but relatively quiet as it was down a side road off one of the main squares. I thought the interior design was fun, and made a refreshing change from the hideous chintz one often gets in this class of hotel. There was a lovely sun terrace on which guests can eat breakfast and all the rooms had Korres toiletries, which is always a bonus! Services were a bit random and didn't work all the time E.G. the lift wasn't working when we arrived, the wi-fi was really weak, the air conditioning was broken and the card machine had to be repaired before we could check out. However it sort of fitted with the 'randomness' of Portugal, was only mildly annoying and didn't spoil the stay.
Very modern and hip design, wi-fi in the rooms and a good breakfast. Great central location that wasn't small. The rooms are small (I stayed in a double and felt like I would have been cramped with a second person).
Excellent location. Very clean hotel. Excellent value for money. Lovely breakfast. Perfect for weekend break. No kettle in room. Room sometimes cold. Can hear some noise from corridors.
Friendly staff and location (very very citycentre) Airco was not working and sleeping with windows open was no option due to noise outside on the streets. The very friendly hotelstaff moved us to another room.
Very nice designhotel in the centre of Lisbon, prices are ok, breakfast with famous pasteis de Belem !
Hotel is on a very central location (just a few meters from Restauradores Metro Station), which makes it convenient to move around the different neighbourhoods (Baixa, Libertades, Rossio, Bairro Alto, etc) or connect to train stations and airport. The staff was very friendly and willing to assist you on your needs and queries about the city. Because the hotel just opened 3 weeks before my stay, they were still dealing with getting the city permit to use the a/c in the bedrooms. So, I stayed there for 9 nights w/o a/c although the staff provided an electric vent for my use. It made it easier to stand the hot nights in Lisbon.
position of hotel is wonderful, transportation is very easty from hotel to anywhere and to hotel. rooms are clean and comfortable. Hotel staff is very helpful. air condition was big problem. management of otel wrote a "sorry note" for it but there was no date on his note. So I don't think air condition problem will be solve soon. Potential customer should be carefull about it. If air condition doesn't work you should open room's window but terrible noise comes from environment. it is not easy to sleep.
Central location, nice design, friendly stuff, - From 9 days, we had 5 days no internet-connection in the room - ventilation system from the reataurants next door is loud an stinky (when you open the window) - double standard room is small
Excellent location, nicely styled; great value for the money. Booked a 'superior' room and received a free upgrade to 'Family'. Rooms were small (even the largest); beds uncomfortable. Visited in winter,and the heating did not work for the first night - it was the next day before they fixed it. But, the most annoying part: the wireless internet connection did not work at all. Everytime this was mentioned to the staff, they were very dismissive, and almost rude. They offered the use of the one iMac at the check-in desk, which was not at all practical. It seemed like they knew the internet was not working, and lied about it, while expressing 0 interest in having it fixed. A major negative for an otherwise great stay.
It was so charming and beautiful and modern in design. I loved it and plan on returning. It was in a great location near everything. My room was very small but that is what I booked. Plus if your on vacation you shouldnt be in your room except to sleep, so it was ok.