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Staff had a good hospitality and support. They tried to find local taxi for my cave viiting.
Good location in the center of city Ljubljana, nice view from the room. Willignes of the staff at the reception could be better.
The deluxe room was a nice size with modern facilities and amenities. The hotel's restaurant was wonderful. The location of the hotel was superb - walking distances to the top sites and restaurants.
Friendly staff. Small room.
Wide range of options for breakfast and convenient/central location Rooms were a little dated.
good quality service
Great location and retains its charm. Excellent breakfast. Very good restaurant.
WiFi Internet access from the room (even though it wasn't free it was pretty cheap) Location is very convenient
Very convenient location for the Old Town. A bit pricey. Quite a small room for the price.
I liked a lot the hotel location in the very center of the city. The room was rather small but very clean.
Location is great. Staff was helpful. Too small. No place to even set you case in bathroom. No soap tray.i n shower. They charge extra for AC. It felt more like a youth hostel rather than a fairly expensive hotel.
The rooms were enormous and newly renovated. There was AC and good wifi. Most of all the location is amazing, within walking distance of all of Ljubljana's main attractions. You have to walk a bit from the parking (7 or 8 minutes) with your luggage. The included breakfast was just alright.
Everything is new and advanced there. I especially like the library on the ground floor!
Good location. Friendly staff. Modern up to date decoration and very clean rooms
Nice hotel, no problems.
Reception was fast, proffesional. Parking gargae below hotel (but blocked by parking cars outside) Bed, bathroom is all of cheap material. Hotel needs in general large renovation to bring hotel to level it pretents to be. Not that it is bad hotel but against price not good.
Location is excellent. Room is clean and comfortable (although not big).
1.The location is very good. 2.The breakfast is excellent. 3.The staff is very helpfull.
The room was clean and tidy There was a feeling of hospitality at reception. I could not use a bath tub in the room.
Attention to detail, although there was building work every effort was made to keep disruption to a minimum early start by the builders but I guess they have to do their job so no complaint really.
close to city centre
Friendly people, nice food, lots to see A bit noisy at times with the building work at about 7.00 in the morning, but otherwise all good.
this is an average 4 star hotel (not a 5 star as they say...) when I arrived, the TV was not working properly. After I anounced it at the reception, it was fixed but only the second day. The room temperature cannot be set individually (in my case I would have liked to set it a bit higher...), it is centrally controlled. The gym is very small, they shout not even say that they have a gym... I would rather rate this hotel as a 4 star, deffinitely not a 5 start hotel.
The location was walking distance to the castle and you could take a bus downtown to avoid the driving hassle. Parking was free and view of the sea from our balcony/room was awesome.
walking distance to old town very small bathroom,toilet,shower area
nothing special but I like it!
Rooms are spacey with good decor and big TV. Bathroom is clean and large. Staff is helpful. Location is convenient, you can walk to city center in 10 minutes. Parking is not free, you have to pay another 17€ for parking. And it can only get 15 vehicles. You're lucky if you find a parking space.
the room was fantastic.
The location is good. Just a few blocks from the old town. Staff was very nice and helpful. Great room!
Always nice to be greeted by name as one approaches the front desk. We've been there before, and I guess it was easy to tell who we were. Nice touch. Always a bit of a challenge jockeying a car near the front door. Not well laid out.
We enjoyed the room and especially the breakfast. Best ever!
The buffet breakfast was amazing. Our hotel had an excellent view of the ljubljana castle and within walking distance to the preseren square and dragon bridge. The hotel was very clean and facilities were up to date. N/A
Fantatic location. At the heart of the best part of city. Great, clean rooms. One of the best breakfast buffets of any hotel I've been to. Would not stay anywhere else if I was looking for a hotel. A receptionist at the best was a bit surely on arrival, the same receptionist the next day was incredibly helpful. Helped what would have left a slight bitter taste in the mouth about my stay.
Hotel is in an excellent location, and the rooms were comfortable and of a good standard. The buffet breakfast was great.
Very nice and friendly staff,excellent location.
Location was ideal, within walking distance of the Triple Bridge. We came on a Friday evening and walked down to the Bridge. Awesome! Saturday there was a fair going on with lots of stuff to do. Hotel staff was gracious, helpful, polite, room was large and very clean, and comfortable. No complaints. No complaints!
We LOVED the breakfast and location and view off of balcony. Our booking with "getaroom" didn't come through in time, and the staff seemed a bit unsure about the whole time, and we had to call getaroom and get it settled, rather than them. Also, the pool was broken.
The staff at the front desk were AMAZING. They were friendly and helpful introducing us to the city, map, and recommending restaurants. The room was beautiful and the pool was great! So glad we stayed here. The breakfast was spectacular! So much to choose from. We loved our stay.
The friendliness of the staff !!!! They should work on the quality of their Espresso coffee
We stayed at your hotel for 4 nights. The staff couldn't have been more friendly and accomidating! One of the bellmen even went out down the street to get a slice of pizza for us late at night when we came in after the resturants were closed! Everyone went out of their way to be helpful! It was an outstanding experience! I wish that a conversion plug from US to EU was available in suite for us to use.
The reception staff really go out of their way to make sure your stay is enjoyable. Their professionalism and, not least, their fluency in 4 or 5 languages was truly impressive. They were genuinely concerned that everything in the room was ok, super-efficient at organising transport and recommending restaurants etc.(Any traveller within 100 miles of Ljubljana should visit the Sokol retaurant) Nothing to fault
Lovely staff, great facilities, no hidden charges. Lovely resteraunts (plural!). Unbelievable location, 5-10 minutes walk from just about everything, 60 seconds from the main area, Preseren Square, and 1 minute from the best resteraunts. Loved it. If there has to be something, I guess that we got a room at the back, so the view was more hotel rooms. Also, the Franciscan church rings the time throughout the night, could disturb light sleepers.
Superb location and loved the belle epoch character of the hotel - would definitely recommend! Staff was very friendly and helpful.
Breafast and location Room size and features not worth the money
well I booked a room over the garni hotel, i had asked for twin beds exterior room , so they didnt have one room at the moment with all my needs, so I got an upgrade and sent to a hotel just next to it, wihich belong to the same chain, the grand union, so I cant say anything about the garnier, but i can say about the grand union, it is a really really good hotel, pool, sauna. big rooms, big bathroom, amazing breakfast, profesional staff, well everything, Nothing, the best 4 stars hotel i ever stayed, actually better then many 5 stars i ve stayed
Excellent location and amenities. Very friendly staff. The single room was spacious and very well equiped. Unfortunately there is no restaurant in the hotel (there is in fact one, but for breakfast only). It is not a problem until it snows heavily and you dare not go out for lunch or dinner.
Clean, comfortable and central location Misinformation from receptionist. We were informed that we could use the pool of the sister hotel for free. However when went to do this we were told that we had been misinformed and that it was 35€ but we could have a 10% discount.
Good location, nice breakfast, clean towels - and the bathrobe!
Location to centre
good location, near bus station and train station, near city center, breakfast included, price was relatively reasonable compared to other hotels in the area.
The hotel was just OK, nothing special. The price was a little high for what they offered.
Cleanless, amability of the staff, location venality (the spa center was close during my stay. they shoud announce me about that before booking, and/or propose a discount) Some installations, devices etc, didn't work proprely. However, after reclamation, the staff's reaction was very prompt
The reception staff were very friendly. It was slightly surprising that at this price the hotel did not have any central heating and the cleaning staff were not really around. The internet connection failed and no support staff were available during the week-end...
Nice staff. Hotel located in the downtown. Parking have to be paid extra (19€ per day). Room + parking quiet expensive.
Friendly atmosphere, good location close to the city center, quiet rooms
staff approach, internet in the price, hotel as it is and good location in the city no
Easy internet connection
Very confortable room, very good location, friendly staff, brief everything was ok. I recommand this hotel to everybody who want to have a good stay in Ljubljana.
Very friendly and professional staff, clean room and great location
its just great
A very pleasant hotel but disappointing breakfast.
Hotel location and, LAN internet service for free, swimming pool and sauna.
The rooms are spotless clean and there was free internet in the room which is very comfortable. The location is nearby the old city so no need for taxi drive etc. .. Can't say anything about the extra services or breakfast .. i had no time to enjoy it this time; maybe next time! I was in room 615 and the noise when the swimming pool was open was not really enjoyable
location, very nice rooms, huge balcony (8 floor) with great views to old town. good breakfast
Very central location and good buffet breakfast Noisy air conditioner
Loved the friendly staff, central location and cleanliness. The coffee machine in the breakfast room often gave incorrect coffee. For instance a choice of cappuccino gave a short cup of espresso. Not a big deal in the scheme of things
The friendly and helpful staff, the delicious breakfast and setting for breakfast, the coffee shop on the first floor, the spotlessly clean room and comfortable beds. The location was nice and quiet.