Overview

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Best Western Burns Hotel Kensington

18-26 Barkston Gardens, London, SW5 0EN, United Kingdom
+44 207 373 3151

£60+

Overall guest ratings

7.8/10 Good
Based on 2,465 reviews

Review highlights

  • 9.8
  • 9.1
  • 8.5
  • 4.7

Good to know

  • Friendly service
  • Close to public transport

Nearby

    show all

    About

    Set in a charming Victorian garden square, the Best Western Burns Hotel Kensington is ideally placed close to many of the renowned attractions in the city. Absorb a little culture at the nearby museums or relax in peaceful Kensington Gardens or Hyde Park, which are all within walking distance. The designer heaven of Kensington High Street and Knightsbridge are a short hop on the tube too, so you can shop 'till you drop. For those on business Olympia Exhibition Centre is also just a short walk away. Recharge your batteries in one of the many great restaurants surrounding the hotel, where cuisines from all around the world are represented. See London's best bits from a more relaxed location away from the bright lights of the capitals busy centre.

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    bestwestern.com

    Amenities

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Terrace/Patio
    • Storage available
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.8 Good
    Based on 2,465 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.6 "96% liked the proximity to shopping."
      9.9 "99% enjoyed the restaurants & bars nearby."
      9.9 "99% thought it was easy to get to the train station."
      9.3 "93% liked the proximity to sightseeing."
      9.2 "Easily accessible by car, said 92%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Good access to the airport, said 100%."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
      9.0 "90% thought the service was very professional."
      8.6 "86% found the restaurant service to be one of the best."
    • 8.5 "Bar is amazing."
    • 6.5 "Breakfast is mediocre."
    • 5.2 "Internet is average."
    • 4.7 "Rooms are not good."
      2.4 "76% said rooms were small."
      2.2 "78% thought they were poorly maintained."
      1.9 "For 81%, the rooms looked old."
      1.4 "86% found problems with the furniture."
      3.9 "Air conditioning was criticized by 61%."
      3.0 "70% criticized the small bathroom."
    • 2.6 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
      4.7 "53% didn't like the unstylish hotel."
      1.8 "For 82%, the lobby entrance was sub-standard."
      2.5 "75% criticized the plain hotel."
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    Overall rating

    7.7 Good
    Based on 838 reviews
    • 9.6 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.9 "99% enjoyed the restaurants & bars nearby."
      9.4 "94% liked the proximity to sightseeing."
      9.0 "Easily accessible by car, said 90%."
      9.9 "99% thought it was easy to get to the train station."
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
      8.2 "82% said the reception staff was great."
    • 6.5 "Breakfast is mediocre."
    • 5.0 "Internet is average."
      3.9 "61% said the wifi quality was bad."
    • 4.8 "Rooms are not good."
      2.1 "79% said rooms were small."
      2.1 "79% thought they were poorly maintained."
      4.1 "Air conditioning was criticized by 59%."
      2.7 "73% criticized the small bathroom."
      1.7 "83% found problems with the furniture."
      1.9 "For 81%, the rooms looked old."
    • 4.7 "Not very comfortable."
      2.1 "79% said rooms were small."
      4.1 "Air conditioning was criticized by 59%."
      2.7 "73% criticized the small bathroom."
    • 2.8 "Horrible vibe."
      1.2 "88% criticized the unstylish hotel."
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    Overall rating

    7.6 Good
    Based on 320 reviews
    • 9.9 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.9 "99% thought it was easy to get to the train station."
      9.9 "99% enjoyed the restaurants & bars nearby."
      9.7 "97% liked the proximity to shopping."
      9.4 "94% liked the proximity to sightseeing."
    • 8.6 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
      8.3 "83% said the reception staff was great."
    • 5.9 "Breakfast is mediocre."
    • 5.1 "Internet is average."
    • 4.1 "Rooms are not good."
      2.4 "76% said rooms were small."
      4.9 "51% complained about the bathroom."
      2.1 "79% thought they were poorly maintained."
      3.0 "70% criticized the small bathroom."
      2.0 "For 80%, the rooms looked old."
      3.9 "Air conditioning was criticized by 61%."
      1.6 "84% found problems with the furniture."
    • 2.7 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
      4.4 "56% didn't like the unstylish hotel."

    Overall rating

    7.5 Good
    Based on 24 reviews
    • 9.8 "Terrific location."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 4.4 "Rooms are not good."

    Overall rating

    7.9 Good
    Based on 1,281 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to shopping."
      9.8 "98% thought it was easy to get to the train station."
      9.9 "99% enjoyed the restaurants & bars nearby."
      9.3 "93% liked the proximity to sightseeing."
      9.0 "Easily accessible by car, said 90%."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      9.1 "91% thought the service was very professional."
    • 8.8 "Bar is amazing."
    • 6.7 "Breakfast is mediocre."
    • 4.9 "Internet is poor."
      4.0 "60% said the wifi quality was bad."
    • 4.7 "Rooms are not good."
      2.8 "72% said rooms were small."
      1.9 "81% thought they were poorly maintained."
      2.0 "For 80%, the rooms looked old."
      3.6 "Air conditioning was criticized by 64%."
      1.5 "85% found problems with the furniture."
      1.8 "82% were disappointed with the minibar."
    • 4.5 "Not very comfortable."
      2.8 "72% said rooms were small."
      3.6 "Air conditioning was criticized by 64%."
    • 2.6 "Horrible vibe."
      1.5 "85% criticized the unstylish hotel."
      4.8 "52% didn't like the unstylish hotel."
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    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Friendly service"
    "Close to public transport"
    data provided by TrustYou

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