|"Very helpful and friendly staff."||(in 269 reviews)|
|"Great location and excellent staff."||(in 218 reviews)|
|"Fantastic staff, excellent breakfast, clean bathroom"||(in 165 reviews)|
|"Moderately poor service from concierge."||(in 33 reviews)|
|"Bed comfortable room service shocking."||(in 165 reviews)|
|"No hot water one evening"||(in 43 reviews)|
The location is excellent (just behind the Tate Museum & the MI-5 HQ, as well as only a couple of minutes away from the Houses of Parliament and Westminster Abbey). Tube stations are 10min.+ away, but the area is well covered by buses. The common spaces look clean and modern and the staff is friendly and polite (but nothing "over the top", though). If you manage to get a good deal, it could be a very affordable hotel in the middle of London. I paid £550 for 5 nights, but a few days before or a few days after my stay and I could've easily paid around £1,200 for the same number of nights in the same period - mid-August.
The rooms are a bit outdated and could do with a fresh coat of paint and some new carpeting at the very least. The design is also very simple and minimal, which gives an overall "basic" feeling. Some refurbishment would go a long way in improving the comfort of guests and would justify some of the heftier rates charged by the hotel (probably off the back of the hotel's premium location rather than room comfort and facilities).
Friendly staff. Concierge will to help with reservations, etc.
WiFi was sketchy. No bellman helping with cabs. Breakfast was pricy. Handheld shower head wouldn't sit correctly when attached to fitting, so water hit the wall instead of me unless I held it.
The location was absolutely amazing and the breakfast was better then most Europeian hotels. The hotel provided good customer service.
The beds were incredibly hard and uncomfortable. The organization of room and how it felt was awkward. The windows need a tent to help with privacy.
Cleanliness, the big windows and breakfast
May 31,2017 , me and my friends left at 5 am till 11 pm. I lost £300.00 from the safe deposit box.
New nice and clean rooms with good AC
Need larger Mac 29" computer if you plan to use this for a TV USB power hub for iPhone
Great Location - Dorm Room Accomodations
The hotel is in a great spot where you can walk to see Big Ben in 10-15 minutes or over to Buckingham Palace in 20 minutes.The hotel was generally very clean.WiFi access was also a great help.The staff was friendly and helpful.
The rooms are reminiscent of small dorm rooms complete with a MAC as the TV/entertainment system. The bathrooms are extremely small and you have a sink where you almost stand in the shower to brush your teeth. Room service food is very average quality much like in college. I felt like I was back in some weird college type throwback staying at this hotel.
We arrived from a 10-hour international flight, and needed to cope with jetlag. V. comfortable suite, particularly liked the floor-to-ceiling windows. Enjoyed dinner at the City Cafe - good choices, including comfort food (soup, etc) after long flight. Bed and bed linens superb, bathroom was spacious and well-fitted for two people to share. Plenty of newspapers in lobby. Two iMacs in the suite for both TV and free internet connection - brilliant and much appreciated. Nice touches of complimentary fruit bowl/wine/water/chocolates in the room, much appreciated again. Taxis seemed permanently available in front of the hotel.
There was no door between the bedroom and the sitting room of the suite - so getting up at 3.00am to read would have disturbed the sleeping partner. Also, there were v. bright LEDs on the light controls which disturbed my sleep. No clock/clock radio etc in the room to advise the time - you would always need a wake-up call. It's a 25-minute walk to Victoria station, not possible with cases; taxi costs ran between £6-8 each journey - not bad, and took 6-7 minutes.
Location excellent, customer services excellent.
Room service menu out of date - our choice from the menu was no longer available
I thought that it was a very welcoming, clean and cool hotel with excellent staff. Food was great.
The drinks were expensive and the lifts very slow.
The hotel was central for all our needs. It was very quiet without the usual hustle of London City Hotels. The staff were extremely helpful and efficient. The food we experienced in the lounge and at breakfast was fresh tasty and well presented. We were sorry to not have stayed longer than one night.
It was unfortunate that we had been charged twice on our pre-booking which took a couple of phone calls to the hotel to secure our reimbursement.
Great service, location and class.
Very central and convenient. Light airy, great cocktail lounge and late supper we had there was good too.
Mix up over our booking which took a while to sort out completely - 24 hrs!
great convenience -- location, restuarant, appliances in room
the pillows and the sheets were subpar
The ambiance of the hotel was excellent
Would have liked a better selection of food available.
the convience of the location
Located within walking distance of Vauxhall Bus Station, DoubleTree by Hilton Hotel London - Westminster offers guests a convenient base when in London. It is situated a brief walk from Palace of Westminster.
There are a range of amenities available to guests of the hotel, such as an express check-in and check-out feature, free Wi-Fi and meeting facilities. Additionally, the multilingual staff are on hand to provide assistance.
DoubleTree by Hilton Hotel London - Westminster provides air conditioned rooms with floor-to-ceiling windows and a flat-screen TV. All have an in-room safe, a refrigerator and a private bathroom with a hair dryer.
DoubleTree by Hilton Hotel London - Westminster's restaurant offers the convenience of on-site dining, with a variety of European meals to choose from. Afternoon tea is served in the charming lounge bar, which also provides a variety of drinks.
London Heathrow Airport is a 35-minute drive from the hotel. Westminster Cathedral, Vauxhall Bridge and Big Ben are a short stroll away.
based on 2,182 reviews
Policies vary by room type and provider.
All reservations at DoubleTree by Hilton London -Westminster – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
DoubleTree by Hilton London -Westminster is located at 30 John Islip Street in City of Westminster, 0.4 miles from the centre of London. Palace of Westminster is the closest landmark to DoubleTree by Hilton London -Westminster.
Check-in time is 15:00 and check-out time is 12:00 at DoubleTree by Hilton London -Westminster.
Yes, DoubleTree by Hilton London -Westminster offers free Wi-Fi.
No, DoubleTree by Hilton London -Westminster does not offer free parking.
No, DoubleTree by Hilton London -Westminster does not offer free airport shuttle service.
DoubleTree by Hilton London -Westminster is 7.6 miles from London City.
No, pets are not allowed at DoubleTree by Hilton London -Westminster.
No, DoubleTree by Hilton London -Westminster does not have a pool on-site.
DoubleTree by Hilton London -Westminster has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.