Overview

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Mercure London Kensington

1a Lexham Gardens, London, W8 5JJ, United Kingdom
+44 207 244 2400

£85+

Overall guest ratings

7.4/10 Good
Based on 1,063 reviews

Review highlights

  • 9.5
  • 8.6
  • 8.5
  • 3.9

Good to know

  • Friendly service

Nearby

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    About

    The Mercure London Kensington is set in the heart of the fashionable Royal Borough of Kensington and Chelsea, one of London's most affluent boroughs with its exclusive shopping areas. Nested between Earls Court and Gloucester Road tube stations, the hotel is also located in an area known as "Albertopolis" after its royal patron Prince Albert, dedicated to celebrate the achievement and grandeur of Victorian Britain such as the world-renowned Victoria & Albert, Natural History and Science Museums.

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    accorhotels.com

    Amenities

    • Parking
    • Free Wi-Fi
    • Business centre
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Express check out
    • Coffee shop
    • Internet (surcharge)
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    7.4 Good
    Based on 1,063 reviews
    • 9.5 "Terrific location."
      9.5 "Near to public transport, according to 95%."
      9.4 "94% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      8.3 "Great parking, according to 83%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.6 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      7.9 "79% thought the service was very professional."
    • 8.5 "Breakfast is good."
    • 8.0 "Very good internet connection."
      7.3 "73% said the wifi quality was great."
      10.0 "100% thought it was a great value."
    • 5.1 "Vibe was decent."
      6.3 "Only 63% thought, the hotel was stylish."
    • 3.9 "Rooms are not good."
      1.5 "85% said rooms were small."
      3.1 "69% complained about the bathroom."
      0.5 "95% thought they were poorly maintained."
      1.4 "Air conditioning was criticized by 86%."
      2.8 "72% criticized the small bathroom."
      4.5 "55% had problems with the shower."
      3.3 "For 67%, the rooms looked old."
      3.8 "62% were disappointed with the minibar."
    • 3.1 "Quite uncomfortable."
      1.5 "85% said rooms were small."
      3.2 "68% thought it was too noisy."
      1.4 "Air conditioning was criticized by 86%."
      2.8 "72% criticized the small bathroom."
    • 2.2 "Terrible amenities."
      2.0 "80% thought the building wasn't nice."
      0.3 "97% complained about the elevator."
      4.0 "For 60%, the lobby entrance was sub-standard."
      0.6 "94% thought the facilities needed updating."
    View all review categories

    Overall rating

    7.5 Good
    Based on 616 reviews
    • 9.6 "Terrific location."
      9.4 "Near to public transport, according to 94%."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.0 "World class service."
      8.8 "88% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
    • 8.6 "Breakfast is good."
    • 7.7 "Internet works."
      7.0 "70% said the wifi quality was great."
    • 5.3 "Vibe was decent."
    • 4.2 "Rooms are not good."
      2.0 "80% said rooms were small."
      3.5 "65% complained about the bathroom."
      0.4 "96% thought they were poorly maintained."
      1.6 "Air conditioning was criticized by 84%."
      3.5 "65% criticized the small bathroom."
      4.0 "For 60%, the rooms looked old."
      4.7 "53% had problems with the shower."
    • 3.4 "Not very comfortable."
      2.0 "80% said rooms were small."
      2.8 "72% thought it was too noisy."
      1.6 "Air conditioning was criticized by 84%."
      3.5 "65% criticized the small bathroom."
    • 1.8 "Terrible amenities."
      1.7 "83% thought the building wasn't nice."
      0.3 "97% complained about the elevator."
    View all review categories

    Overall rating

    7.3 Good
    Based on 138 reviews
    • 9.6 "Terrific location."
      9.6 "Near to public transport, according to 96%."
    • 8.5 "Breakfast is good."
    • 8.4 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
    • 4.7 "Vibe wasn't good."
    • 4.2 "Rooms are not good."
      1.1 "89% said rooms were small."
    • 3.4 "Not very comfortable."
      1.1 "89% said rooms were small."
      3.7 "63% thought it was too noisy."

    Overall rating

    6.6 Good
    Based on 21 reviews
    • 9.6 "Terrific location."
    • 8.4 "Great service."
    • 3.9 "Rooms are not good."
      1.5 "85% said rooms were small."
    • 3.0 "Quite uncomfortable."
      1.5 "85% said rooms were small."

    Overall rating

    7.3 Good
    Based on 287 reviews
    • 9.3 "Terrific location."
      9.5 "Near to public transport, according to 95%."
    • 8.5 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      8.3 "83% thought the service was very professional."
    • 8.3 "Breakfast is good."
    • 8.3 "Very good internet connection."
      7.7 "77% said the wifi quality was great."
    • 4.9 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
    • 3.2 "Awful rooms."
      1.3 "87% said rooms were small."
      2.9 "71% complained about the bathroom."
      0.4 "96% thought they were poorly maintained."
    • 2.8 "Quite uncomfortable."
      1.3 "87% said rooms were small."
      3.0 "70% thought it was too noisy."
    • 2.5 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
      0.3 "97% complained about the elevator."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Friendly service"
    data provided by TrustYou

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