“Garden level” room filled with cigarette smoke every night and every morning. Staff were rude, unwelcoming and showed complete apathy when told about the cigarette smoke.
Location was great - in a nice neighborhood with tube stop, restaurants, laundry, and grocery stores nearby. Unable to check in early. The rooms were clean and maids responded to special request.
Hard beds, bathroom grout and other areas needed attention - not up to 4 star rating.
In the heart of one of London’s most famous neighborhoods and prime shopping areas, the award-winning NH London Kensington hotel provides an incomparable base for exploring the city’s sights. From the hotel, guests can walk and experience the outstanding shopping along Kensington High Street, the lush greenery of Holland Park, and musical performances at Royal Albert Hall. The Natural History Museum and Science Museum are also accessible on foot. A five-minute walk to the Earl’s Court Underground station connects guests with other world-class London sites like Hyde Park, the British Museum, the Tower of London, Big Ben, the Houses of Parliament, the Tate Modern, Buckingham Palace, and Westminster Abbey. NH London Kensington’s 121 rooms with their stylish, modern look include free Wi-Fi and a TV with international channels. Some of the rooms provide the guest with roof window and lovely views of the garden. 2 meeting rooms are available to host small and intimate gatherings of up to 60 people. The hotel also offers a business center. For dining, the hotel boasts a 24-hour room service. In the morning, the extensive buffet allows guests to create their own full English breakfasts. The relaxing indoor Garden Lounge Bar, open from 8 am to midnight, serves drinks with verdant garden views. The adjacent garden provides an alternative tranquil place to read, contemplate, or sip a cocktail.
Based on 2,388 reviews
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