Staff was friendly Door men were helpful Receptionist guy was polite
They were under renovation,
Service was great but room was too small
The service and cleanliness were all fantastic - gracious and helpful. Location is also excellent - quiet but close to underground, Hyde Park and lots of restaurants.
Smallest room I've ever stayed in and I definitely didn't expect that from the photos. In the end the room had everything I needed but was really small.
Staff were polite and tried to be helpful
The smallest room I have ever had anywhere -- even in Japan. Many guests were complaining about the size of the rooms. the safe did not work and was not replaced. The breakfast was mediocre at best.
Great hotel, fantastic value
Loved the location, attentiveness of staff, cleanliness of room and lobby, etc. Rooms small but comfortable
TV Signal was not good, practically couldn't watch tv.
With a stay at Shaftesbury Metropolis London Hyde Park, you'll be centrally located in London, a 5-minute drive from Marble Arch and 11 minutes from Buckingham Palace. Featured amenities include a 24-hour business center, limo/town car service, and complimentary newspapers in the lobby.
Based on 3,450 reviews
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