Overview

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The Marble Arch by Montcalm

31 Great Cumberland Place, London, W1H 7TA, United Kingdom
+44 207 479 2233

£162+

Overall guest ratings

8.0/10 Good
Based on 1,656 reviews

Review highlights

  • 9.7
  • 8.6
  • 5.0
  • 3.7

Good to know

  • Friendly service

Nearby

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    About

    Located in Marylebone, this luxury hotel is within a 10-minute walk of Marble Arch and Selfridges. Madame Tussaud's Wax Museum and Royal Academy of Music are also within 1 mi (2 km).

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    Expedia

    Amenities

    • Free Wi-Fi
    • Business centre
    • Meeting/Banquet facilities
    • Fitness centre
    • Laundry service
    • Room service
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Concierge service
    • Laundry facilities
    • Spa
    • No smoking
    • Cable or satellite TV
    • Free Internet
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.0 Good
    Based on 1,656 reviews
    • 9.7 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.0 "Easily accessible by car, said 90%."
      8.8 "City centre within easy reach, said 88%."
    • 8.6 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
    • 8.4 "Very good internet connection."
      8.1 "81% said the wifi quality was great."
      8.6 "86% thought it was a great value."
    • 5.6 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
      6.5 "65% thought the cleanliness of the hotel was average."
    • 5.0 "Breakfast is mediocre."
      4.5 "55% said the breakfast was too expensive."
    • 3.7 "Rooms are not good."
      1.4 "86% said rooms were small."
      4.7 "53% didn't like the uncomfortable beds."
      4.0 "60% complained about the bathroom."
      1.2 "88% thought they were poorly maintained."
      2.1 "79% found problems with the furniture."
      3.7 "63% were unhappy with the view."
      4.1 "59% had problems with the shower."
      1.3 "87% criticized the small bathroom."
      3.6 "64% said the bathroom was dirty."
      2.0 "Air conditioning was criticized by 80%."
      1.7 "83% thought the tv was sub-standard."
    • 2.6 "Quite uncomfortable."
      1.4 "86% said rooms were small."
      4.7 "53% didn't like the uncomfortable beds."
      3.9 "61% thought it was too noisy."
      1.3 "87% criticized the small bathroom."
      2.0 "Air conditioning was criticized by 80%."
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    Overall rating

    8.1 Excellent
    Based on 761 reviews
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
    • 8.8 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
    • 8.5 "Very good internet connection."
      8.2 "82% said the wifi quality was great."
    • 5.3 "Breakfast is mediocre."
    • 5.1 "Bar is ok."
    • 4.5 "Rooms are not good."
      1.7 "83% said rooms were small."
      4.5 "55% didn't like the uncomfortable beds."
      4.2 "58% complained about the bathroom."
      1.7 "83% thought they were poorly maintained."
      2.4 "76% found problems with the furniture."
      1.3 "87% criticized the small bathroom."
    • 2.9 "Quite uncomfortable."
      1.7 "83% said rooms were small."
      4.5 "55% didn't like the uncomfortable beds."
      4.4 "56% thought it was too noisy."
      1.3 "87% criticized the small bathroom."
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    Overall rating

    8.2 Excellent
    Based on 364 reviews
    • 9.8 "Terrific location."
    • 8.6 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
    • 5.3 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 5.3 "Average value."
    • 4.9 "Breakfast is below average."
    • 3.5 "Rooms are not good."
      1.4 "86% said rooms were small."
      3.5 "65% complained about the bathroom."
    • 2.7 "Quite uncomfortable."
      1.4 "86% said rooms were small."
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    Overall rating

    7.7 Good
    Based on 529 reviews
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
    • 8.2 "Very good internet connection."
    • 5.7 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 5.3 "Average value."
    • 4.7 "Breakfast is below average."
    • 3.6 "Rooms are not good."
      1.2 "88% said rooms were small."
      4.7 "53% didn't like the uncomfortable beds."
      4.4 "56% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      3.8 "62% were unhappy with the view."
      4.9 "For 51%, the rooms looked old."
    • 2.2 "Quite uncomfortable."
      1.2 "88% said rooms were small."
      4.7 "53% didn't like the uncomfortable beds."
      3.4 "66% thought it was too noisy."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Friendly service"
    data provided by TrustYou

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