Overview

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The New London Carlton Hotel & Service Apartments

120 Maida Vale, London, W9 1QA, United Kingdom
+44 207 644 7000

£59+

Overall guest ratings

7.4/10 Good
Based on 689 reviews

Review highlights

  • 9.0
  • 7.7
  • 7.6
  • 5.4

Good to know

  • Good kitchenette

Nearby

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    About

    Putting you within a 10-minute drive of London Zoo and Selfridges, The New London Carlton Hotel & Service Apartments offers an airport pick-up service (available 24 hours) for GBP 75 per vehicle. You can unwind with a drink at the bar/lounge, and the coffee shop/café is the perfect spot to grab a bite to eat. Rooms offer flat-screen TVs, room service, and free WiFi.

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    Amenities

    • Free Wi-Fi
    • Internet
    • Concierge service
    • No smoking
    • Bar/Lounge
    • Express check out
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Laundry service
    • Air-conditioned
    • Coffee shop
    • Room service
    • Airport shuttle (surcharge)
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.4 Good
    Based on 689 reviews
    • 9.0 "Terrific location."
      9.3 "Near to public transport, according to 93%."
      10.0 "Great parking, according to 100%."
      7.7 "Easily accessible by car, said 77%."
      8.1 "City centre within easy reach, said 81%."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% thought parking was inexpensive."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.7 "Good service."
      8.2 "82% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      8.5 "Housekeeping was great, according to 85%."
      8.6 "86% thought the service was very professional."
    • 7.6 "Tasty food."
    • 5.9 "Average comfort."
      6.7 "Beds were acceptable for 67%."
      6.8 "Only 68% said rooms were big enough."
    • 5.7 "Breakfast is mediocre."
    • 5.4 "Rooms are ok."
      6.7 "Beds were acceptable for 67%."
      6.8 "Only 68% said rooms were big enough."
      6.3 "Only 63% said rooms were clean enough."
    • 4.3 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
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    Overall rating

    7.5 Good
    Based on 365 reviews
    • 8.9 "Location is great."
      10.0 "Great parking, according to 100%."
      9.3 "Near to public transport, according to 93%."
    • 7.9 "Good service."
      8.4 "84% found the staff to be very friendly."
      8.2 "Housekeeping was great, according to 82%."
    • 6.5 "Rooms are ok."
      6.9 "Only 69% said rooms were big enough."
      6.7 "Beds were acceptable for 67%."
      6.6 "Only 66% said rooms were clean enough."
    • 6.1 "Average comfort."
      6.9 "Only 69% said rooms were big enough."
      6.7 "Beds were acceptable for 67%."
    • 5.9 "Breakfast is mediocre."
    • 5.0 "Internet is average."

    Overall rating

    7.2 Good
    Based on 165 reviews
    • 8.8 "Location is great."
      10.0 "Great parking, according to 100%."
    • 7.8 "Good service."
      8.5 "85% found the staff to be very friendly."
    • 5.9 "Average comfort."
      6.8 "Beds were acceptable for 68%."
      6.8 "Only 68% said rooms were big enough."
    • 5.6 "Breakfast is mediocre."
    • 5.5 "Rooms are ok."
      6.8 "Beds were acceptable for 68%."
      6.3 "Only 63% said rooms were clean enough."
      6.8 "Only 68% said rooms were big enough."

    Overall rating

    7.1 Good
    Based on 158 reviews
    • 9.1 "Terrific location."
      9.4 "Near to public transport, according to 94%."
      10.0 "Great parking, according to 100%."
    • 7.8 "Good service."
      8.5 "85% found the staff to be very friendly."
    • 6.1 "Average comfort."
      6.8 "Beds were acceptable for 68%."
      6.9 "Only 69% said rooms were big enough."
    • 5.9 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
    • 5.6 "Breakfast is mediocre."
    • 5.0 "Rooms are ok."
      2.4 "76% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      1.9 "81% found problems with the furniture."
      1.7 "83% had problems with the shower."
      4.1 "Air conditioning was criticized by 59%."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Good kitchenette"
    data provided by TrustYou

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