The sheets were stained and we found at least 5 strands of somebody else's body hair on them. The hotel manager was very rude and did not resolve the issue to our satisfaction.
Perfect location with valet parking and a charming ambience. Attentive staff and we have stayed here in many occasions and will continue to do so.
Location and ambience. Bath tub in the bathroom was essential
Some drilling noise could be heard from neighbouring shops having works carried out. This was around 11pm which seemed unfair.
Great value, very professional but friendly staff, great atmosphere and classy
Room was a bit small but we were on an offer, so expected
It has a great location
You have to pay for Internet. Poor bathroom.
The room was very comfortable and clean. We were in Paris the week before and by the time we arrived in London we were ready for a relaxing night. Most of the staff was very pleasant, however, one girl behind the check in counter was a little rude and not interested in helping me when I asked her about luggage storage for the afternoon. The location of the hotel is perfect and there are a lot of nice shopping opportunities and restaurants in the area. I would recommend this hotel but if you want great customer service than be prepared to prove you belong.
The hotel was in a wonderful location. We were able to walk around the neighborhood and to the winter festival at Hyde Park.
We traveled very light because we were in the city for one night. If you do not look the part some staff can be snobby.
Just off New Bond Street, The Westbury is located in the heart of Mayfair, one of the world’s most prestigious fashion destinations. Nearby are luxury designer stores as well as the renowned tailors of Savile Row. Within walking distance are Piccadilly Circus, Leicester Square, and the West End theatre district. Heathrow Airport (LHR) and Gatwick Airport (LGW) are 30 and 46 kilometres away, respectively. Discover a definitive hospitality experience with impeccable service and the latest in modern conveniences and amenities. The concierge and the business centre are available 24 hours a day, and the fitness studio comprises state-of-the-art equipment. The recipient of a Michelin star, Alyn Williams at The Westbury features two private dining rooms. The sublime Tsukiji Sushi Restaurant serves innovative Japanese cuisine created from the world’s freshest ingredients. Swarovski crystal and Fendi accents populate the renowned Polo Bar. Exquisite function venues include the Pine Room, named for the walls that bestow its warm atmosphere, and the Mount Vernon Room, which is distinguished by its Art Deco style. Recently updated by Alex Kravetz Design Ltd; the hotel’s 225 inviting guest rooms include 63 suites. Blackout curtains part to reveal Mayfair views, such as Berkeley Square Gardens, Hanover Square, St George Street, and Bond Street. Connect via wired or wireless High Speed Internet Access at the desk, and make unlimited local and international calls on a complimentary smartphone. Restful nights are ensured by signature Luxury Collection beds. Clad in Italian marble, bathrooms boast rain showerheads, heated towel rails, premium bath amenities, and plush bathrobes and slippers.
Based on 1,284 reviews
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