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Very helpful staff both at reception and in the dining room/bar areas. very relaxed atmosphere. cooked breakfasts very good although food on 1 occassion not hot enough. Buffet selection very limited.
Nice cosy room. Excellent staff - very friendly and helpful. Wonderful pub, great atmosphere. Beautiful breakfast room and brilliant English breakfast. Ideal for visiting Kew Gardens.
Friendly, warm and welcoming. Good food and drink at reasonable prices. Excellent location Some noise from air-con and bathroom vents.
Proximity to Kew Gardens main entrance. Busy (attractive to large clientelle) but rooms relatively quiet (no road noise or client noise but some TV sound between rooms). Small restaurant available, food very pleasant and reasonably priced.
quietness of room, especially because of the soundproofing afforded by the firedoor into the lounge of the hotel. Staff especially friendly and helpful. Food good. location for National Archives no
Convenience Staff were inattentive later in the evening.
The staff were very friendly and helpful. Rooms were comforattable and for London very quiet at night. Car park on site.
Hotel was OK for what we needed it for, but location was quite far outside centre of London and not ideal.
We liked the location. The hotel was clean and comfortable. Food (breakfast) was nicely cooked.