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We loved the look of the place and everyone was so professional and friendly. We had a wonderful Christmas brunch and had fun going in the spa pool. We had a drink in the bar. I'd highly recommend it. It's just beautiful there.
Architecture and Services are Excellent. Food is great. Staff is A+. Elevators need a tune up. Bathrooms are slippery.
Bar was nice Room was small and underwhelming consider g how much we paid.
Modern clean smart rooms with all amenities in an excellent location close to St Pancras and Kings Cross stations plus friendly staff. Nothing to not like
Only stayed one night to catch the train to Heathrow the next day. Great location in proximity to Kings Cross St Pancras. Trendy lobby with DJ playing on Friday night, not too loud though. Beds were great, showers were nice, all modern decor. Morning breakfast buffet in the restaurant is great. Overall it's a nice clean place to stay for a night or two. I'd be back.
Bed was amazingly comfortable with great sheets. Bathroom perfect, breakfast amazing. check out was a bit busy.
The Pullman St Pancras had nice, high-end finishes in the bathroom and the bedroom, as well as in the lobby. People have complained about the wifi, but we actually had a pretty good experience with it; we were able to make a call using their wifi. All in all, a pretty comfortable experience. This is in a pretty noisy part of London (Euston Rd), which means that there are a lot of pubs (which can get rowdy), cars honking horns, ambulance and police sirens, etc.; even though we were on the 12th floor, the noise from outside woke me up often during the night. Also, the bathroom door does not shut tightly; it leaves a gap between the leaves of the door, so any noises (etc.) from inside the bathroom are audible to your significant other in the rest of the room! Not particularly romantic! And the thermostat was difficult to program; quite a few times, it would show 22 degrees C and be programmed for 18, but would still put out warm air, which makes no sense.
Very handy for Eurostar Toweld old and hard. Shower door didn't fit well
Staff was ready and willing to help at any time. Bed was very comfortable and room was spotless. Wonderful breakfast with many options. We thoroughly enjoyed our stay.
hotel was a peaceful experience staff all very helpful especially the restaurant manager. I did leave behind some of my clothing and wanted to arrange these items be posted to my home address? 26 Glencoe, Whitburn West Lothian Scotland EH47 8AR Central location, cleanliness, up to date style & furniture.
The location is central and the views from the top floors are stunning. There are many excellent restaurants nearby.
The location of the hotel was fantastic and we had great views of the city from our room. We were given a room with disabled access which was fine. The only complaint I have about the 'wet room' is that the water did not drain away and the floor was a gigantic puddle and we had no way of getting the water out. Also, are 3 shower heads neccessary for one bathroom??
It is walking distance from the train station, great location. The staff is very helpful and very accommodating. The breakfast was the best I've had in Europe during my 3 month stay. The bathrooms are very modern and the whole hotel is very clean. The hotel is great, but the beds are a little firm. There was one lady at the front desk that was polite but cold. Other than that everything was great.
Lo recomiendo 100%
The location was ideal, transportation was near by. The staff was friendly The bed was hard!!
Hassle free check in and out. Very convenient to where I was working in Gordon Square, Bloomsbury and blessed by a 24 hour car park adjacent to the hotel itself and with shops very close. The room was without half of its secondary glazing which meant that it was particularly noisy due to the proximity of nearby pubs late at night into early morning. Reception acknowledged this aspect on departure but failed to offer an explanation for the absence of part of the system.
Proximity to underground and centre of London .yet quiet. This was a shopping trip so convenient for Oxford St and Marrlebone Road. Considering how small the room was, it was quiote well equipped. Double bed was so small. Asked if there was a room with larger bed, but told they were all the same size. Hotel was full so no option to change to two singles. Not good for anyone over 5ft 10 inches.
it was coveniently situated for Radisson Edwardian Hotel, which is where we needed to be that evening poor service in the bar, exorbitant charges for drinking water, spartan room and bathrom, noise in the morning from street and plumbing
Friendly, polite and helpful staff, clean facility. Good location. Noisy room location above delivery dock,construction noise one night until 11 pm. Extremely poor acoustics in restaurant (am acoustic specialist in N. America) very hard surfaces,floor,walls,ceiling and other multiple reflective surfaces make for most unpleasant experience resulting in avoiding restaurant second time.
Easy access of subway, restaurants&pubs and shopping center No fridge in the rooms so no possibility of drinking cold beverage
The hotel is very well located, close to tube stations. the room is small and facilities require renewing. some broken (faucet, door handle etc.). price is very high and is not a decent return for the money
Excellent location Staff did not understand a small glass of wine and kept serving and charging for medium glasses
The security arrangements were good - eg lift doesn't work to go to upper floors unless bedroom key card is inserted. The breakfast was excellent. The staff were friendly and helpful. I thought the bedrooms were rather small for a 4-star London hotel
Room was clean and right next to the Russell square underground entrance. Room was small, wifi wasn't free and the room smelled, but in their defense we didn't ask to change rooms. Kind of pricy for a holiday inn.
Great room and food None
The hotel provides a consistent level of frienliness, efficiency and comfort. it is well placed for shopping , sisgt seeing and business (city of London banks etc).
Hotel staff very helpfull. Room clean and tidy everything in place that you require.Would use again.
Best facilities in the room:1. free wifi. 2. coffee & tea maker took me a long time to find the on/off switch for the lights in the wardrobe
Loved the layout of room, cleanliness, free internet, great location, comfy queen bed and great shower Breakfast was terrible - we went down and they had run out of orange juice and cereal - not very good value for money - altho there are lots of other options around
The staff was very helpful: we called for directions & they got us there quickly. The room was clean, relaxing,comfortable, generous in size,and quiet despite being on a busy street. The only minus was in the food service, but they did not charge us for our meal. I also saw that they are working on the restaurant area, so I expect they will have everything back in order shortly.
staff and dining were great. we stayed in an apt. that was roomy and clean.
We had a superb meal in the restaurant. Large comfortable bedroom with rollaway bed provided.
Helpful staff; accessible to eurostar
Good location for transport links; friendly and helpful staff; well- equipped rooms and even standard rooms have baths and showers. The food (dinner) in the restaurant is excellent. Coffee maker far too fiddly and despite hotel now providing instructions, it still floods the wardrobe! Tv also over-complex, although good when you get to grips with it. Glass panel for shower over bath is fixed, making it impossible to reach taps etc without getting in the bath.
All good. Not long enough stay. The sockets tripped out they were fixed within minuets.
Internet no charge, excellent staff, v. comfortable room, clean spacious bathroom & on top of all that, excellent coffee machine in room!
Excellent location for train travel to rest of contry and the Chunnel. Directly across the street to St Pancras station. Room was very clean and very large by Eurropean standards. Friendly staff. Located on edge of a somewhat run down area, though with the International train station there, the area should continue to improve. Never felt unsafe when out in the area.
The small kitchen area in the room was a plus factor and very useful for heating a small meal. The hotel is extremely close for Kings Cross and Eurostar. Hotel staff organised an early breakfast for me as I had an early start. Very small dining room. Settee located under the wall television so had to sit on the bed to watch the TV. There was no channel 4.
The room was really spacious and clean. The staff were very accommodating and kind. We had a wonderful stay.
Regarding London price niveau I was surprised by the facilities and the infrastructure of the hotel
It was close to St. Pancras International; facilities were good for a city break; comfort and cleanliness of the rooms was very good; reception staff were very polite and helpful.
Able to get early breakfast which was very good
Great location re transport, laundrette, pubs/restaurants. Pleasant, helpful staff. Quiet street.
Wonderful greeting upon arrival all staff were 100 per cent and very helpful everytime you went out you were wished a good day and again welcome back in the evening 1st class Nothing like I said 1st class food staff rooms
From entering we were welcomed by the gentleman behind the desk. We saw him throughout our stay and he was a perfect representative for your establishment. Our room was perfect for us, clean, well equiped, warm and welcoming. If I did have to critasize one thing it would be the dining room. It was quite cramped but really clean and well stocked.
Close proximity to subway and at a good price
We only stayed one night but it was a very comfortable one. N/A
Very central to shops, theatres and restuarants. Included breakfast was great! None
Staff was friendly. Bathrooms nice. It is a converted college alumni dorm with very small rooms and little comfort. Not appropriate for almost 300 GBP.
Clean room, quiet
Large and well-appointed room for central London at this price level. a bit different from normal hotels. The great hall in the college is an interesting and unusual location for breakfast. None
nice atmosphere, quiet, well situated
Staff were great, good location clean. Lack of restaurant/bar. My room was a pied a terre so again a bit odd but whatever People should just be aware of it.
Area very quiet close to a park. Price ok and they have few very modern rooms as well. Close to the center. The breakfast(hall) in the college to cold and not so cosy
Good location - quiet area and close to underground station - excellent breakfast in pleasant dining room and friendly staff. No bad points - room was at top of stairs and a little on the hot side but this only a minor personal preference.
-Modern, minimalist room interior -central location -excellent breakfasts at cafeteria -proximity to underground -Shower was a little small
Cosy room. Lovely view. Helpful, friendly front room staff. A little cramped. Needed extra hooks for hanging. No safe in rooms. Lots of tight stairs to walk up to get to room.
Staff were very welcoming and efficient, my room was clean, comfortable and warm! It was a nice experience having lunch in the college hall - made me feel like a student again. Great location - quiet, but central with easy access to centre by foot or by tube. None.
Large room, clean, quiet with a comfortable bed. Good quality furnishings and nice shower room. Some people make not like the fact that reception, the room and the restaurant are in 3 different buildings.
the lobby & the restaurant - friendly staff wifi service does not work everywhere - rooms are very small in relation to price - downstairs conference facilities technology: air co in the breakout rooms is either too hot or too cold, microphones either too loud or can't hear
Room clean and comfortable and quite. No restaurant facilities - closed offered sanwichesw or bar meals only, asume this is not the norm
Would not recommend this place. For a weekend getaway this place was quite the obstacle course to conquer with the staff not expressing any concern or compensation for our feedback. 1. We could feel the coils through the matters and the was unable to get a decent nights sleep. 2. The shower kept oscillating between cold and scalding hot every 10 seconds which made that experience dangerous and unpleasant. 3. The room was a squeeze. I hit my head on the bedside table in my sleep as we were given their tiniest room. How ever the bathroom was almost the same size of the room so maybe this was meant to be the disabled persons room. 4. The giant bathroom is installed with a window skylight which shines through the glass door of bathroom and lights up the room by 5 am.
Very very small rooms. No space for clothes etc.
Good Location no
Excellant efficient staff. Modern feel. Very good breakfast. Will definately be back. An outter facing room next time please but a minor point.
comfortable bed; good WLAN Too expensive
location, room cleanliness very little natural light in room. uncomfortable seats in bar
Great central location , room very comfortable with fab bathroom . Breakfast very good ,well presented & freshly cooked .On our first night of arrival we had a lovely meal in the resturant , food of high standard & again service very good . The only one negative would be the lack of ashtrays outside , as smokers we are happy to go outside but it would have been nice to have cig bins rather than the pavement .
the bed and the delgihtful room service person who delivered my meal. She was very helpful. I didn't like: 1. the 45-minute wait to check in even though I was the only person there; 2. the inedible omelette I ordered from room service and its inadequate replacement; 3. being unable to get breakfast in time to go to my conference because all the tables were full.
Rooms are very small.
clean comfortable room and pleasant atmosphere. Excellent location no lift
Location was great, rooms very clean and quite spacious for city centre hotel. Very very hot in rooms, hence planty of fans available. But was just a little overwhelming
Great Customer Service and wonderful location for the price.
The staff were cheerful and friendly, the room was comfortable and the breakfast was fine. There was a computer in the breakfast room that guests could use to access the web. The hotel was located on a quiet street. The room we were in had its own air conditioner for the one day when it was hot.
Location and setting of the Hotel was very nice. I'm afraid I had a problem at breakfast time. I arrived to the dining room at 09h01. I misunderstood that breakfast finished at 09h00 and thought I had until 09h30. Waitress told me that breakfast was finished. I thought it was unfair that one minute past nine there was nothing available to eat. At about 09h05 several staff came in to clean off the tables, while there were still people eating, making everyone hurry up to finish. I did not like this and feel everyone was made to feel uncomfortable.
The location is convenient for St Pancras, British Museum, and Tube. The room and bathroom were warm (almost too warm) and comfortable. The breakfast was freshly cooked to order.
Clean room, great,quiet location and yet very close to St Pancras.
The location, covenient for stations and west end and spotlessly clean..Very friendly and helpful staff. We missed having a lift
shower very poor,breakfast cup of tea undrinkable
Absolutely nothing. The room was dirty, cramped. The bed was hardly a double bed and most uncomfortable Please see above. Most disappointing hotel. The hotel has met the criteria of providing shower, wash basin was in bedroom, toilet/shower room cramped. Could not fit suitcases through door! Staff apart from checkin were not very friendly. We did not bother having breakfast. Not suitable room for couple.
Excellent Locatiom - not perfect - but clean and comfortable - if you want a bigger room, lifts etc then pay 3 times the price.
Close to Kingscross, cosy room and polite staff No bathroom heating.
value for money beds could be more comfotable
Closeness to Kings Cross underground, help yourself full English Breakfast, friendly and helpful staff. Best London budget hotel we've stayed in No, although our sash window would not stay open very wide but we proped it open with a trainer shoe until we went out so no problem.
The breakfast was cold (instead of having a warm cooked breakfast). The room smelt of sick, the TV remote control was broken and the window would not stay open (i wanted some fresh air).
Cosr & convenience No fitted central heating in room and none at all in bathroom.
good breakfast and warm during a cold spell in the weather breakfast times of 7-9 at the weekend
The location was excellent, being so close to the underground and main line stations. The lack of toiletries, e.g soap and shower gel etc
No facilities in the room even for what was supposed to be a budget hotel the open wardrobe was full with 2 coats hanging up and the safe was virtually on the floor so you had to lie on the floor to set it...and then it fell off the shelf and anyone could have picked it up and walked away with it. I understand your advertising quotes room from £29 per night and I know you expect London to be more expensive, but £250 for 2 nights was actually an insult and I would never book a Premier Inn again..Holiday Inn Express is far superior for only a small amount more!
As noted ion the responses above
The proximity to the Eurostar train station makes it very convenient to travel to Paris disneyland especially for family with young children. The hotel staff are helpful, services and facilities are beyond my expectations, and the cleanliness and comfort makes it ideal to stay in this hotel.
Room a little larger than most. N/A
The location was fantastic as I was arriving into and out of london via St Pancras Station The price was a bit expensive
Proximity to Kings Cross St. Pancras International Railway Station. The headboard on the bed was sticky and dirty. The bed mattress was hard and uncomfortable.
Quite, good location
the room(includng bathroom) was nice,clean and spacious versus some of the older hotels, great location, with friendly and helpful staff,a great room that was reasonably priced
Excellent size of room, comfort of the bed and well sound proofed.
its location Shower is not female friendly. Its power head is stuck high on the wall, you cant wash yourself without compromisng a style of your hair!!!
close to St Pancras International & conference venue (BMA); relaxing and lovely dining room; laid back bar street noise bedroom on ground floor (room 95)
Clean hotel, fresh smelling, lovely balcony Very small room, not particularly good value for money, other similar hotels in area priced lower
The service from very friendly staff was excellent, room fittings comfortable and spacious. Room service and food excellent. Good breakfast. Hotel very convenient location. Room was on ground floor facing onto the hotel restaurant so no outside aspect. Made room feel very claustrophobic. Room was extremely hot and subsequently air conditioning needed to be on which was noisy.Resulted in poor sleep.
staff pleasant bedroom tiny, far too cramped for 2 people & didn't have fridge & safe as advertised on web site, hair dryer not working
the staff was very helpful in providing assistance and directions for getting around the city and getting transportation set up for our convenience the furnace made a loud noise when it was coming on and made it difficult to get a good night sleep
Nothing We were informed on check in that we had been "upgraded". We were put into a smoking room, even though our booking stipulated a non smoking room. The reason we booked the hotel was to have a good nights sleep after a long flight. We did get any sleep as we could hardly sleep frojm tghe smell of smoke in the room. It was a complete waste of money.
Not enough TV chanels, Noisy room from street, very expensive internet
Our room was quiet and we had free bottles of water. 1.Bath was dangerous - no handle to get in and out by. 2.My friend was adressed as a man when going in for dinner on Sat night. On telling the young lady member of staff her error (my friend was actually a woman)she just giggled. We decided not to complain on this occasion.
The bathroom. My room was far too hot and stuffy. I needed a good night's sleep in advance of a meeting the next day and I woke up every two hours because it was so hot. At one point it was 25.5 degrees C. I tried adjusting the air conditioning and at 2am called down to reception for help and they sent up a fan. The window would only open a crack and that let in all the traffic noise rather than cooled down the room. The coolest it got was 23.5 degrees C. I was very disappointed as I'd expected a comfortable environment.
Location is excellent and if you are lucky enogh to not meet Osphaldo (duty manager) you can have a good stay I have arrived late night after long travel to Premier Inn - London Euston 1 Dukes Road – I had a reservation done by bookings.com web page. Duty Manager (Osphaldo) was very strict and almost impolite. Hotel had no information form booking.com system with my additional room requirements. Also it appeared afterwards that Duty Manager was unable to issue an invoice other than default system receipt. My company data could not be located on the receipt. This means for me that I might not be reimbursed for my stay in Premier Inn Hotel. Duty Manager did want at all to helpful to solve problem of invoice/receipt. He even said “You are not the first and not the last person that have these kind of problems”.
Baggage storage was very useful. Staff helpful and breakfast good. Very noisy on Friday night, party at pub opposite!
Ease of payment and book-in, restaurant on site, helpful staff, safe environment. I likes everything.
Easy to get to
Close to euston anf kings cross. Nice breakfast. The staff were not sure how to deal with any sort of non-classical complaint. The smiles suddenly disappear and the tone changes.somehow the warmth seemed so artificial and short lived. You learn to just check in and go to your room and avoid any discussion and accept things. The idea of being locked out of your room with your luggage in it by cancelling your eletronic key as a subliminal message to alert you to pay your new night without any call or message to you is so weird and so un-british like.
Decent room, good breakfast, late bar.
We were very happy that there was a room where we could store our baggage once we had checked out, so that we didn't have to carry it around with us whilst we were sight-seeing. Breakfast was very good despite the fact that we hadn't previously booked one. The reception area could be more warm and welcoming , with a bigger reception desk and more staff on duty.
clean, comfortable, friendly staff, nice breakfast, overall good price/quality ratio
The staff were extremely helpful with travel information etc and even though busy always smiled and very courteous The restaurant was too small for breakfast time with all the people staying in the hotel wanting to be up and out at the same time
just the price of parking
Central and near Kings cross, hotel staff friendly Room in the cellar, without any other sight but a wall outside.
The continental breakfast and the chef were terrific. The receptionist was snide and nasty. When we asked him for a wake-up call so that we could get to our flight (6 hours later) he handed us an alarm clock and said he set it for us. He did not mention that the alarm clock was broken. Lucky that we got up without the assistance of a wakeup call.
Location next to kings cross is great. Breakfast is ok. Wifi was just about working.
All staff seemed happy and willing to help. Due to lack of double glazing in room (which was on the road) it was quite noisy
I found the hotel easy to find and the staff were very nice and friendly. The breakfast was excellent and was very well organised and staff were very attentive. I would definately use this hotel again. The only problem was they had taken £162 from my account and I expected to get the amount of my bill. They said it would go back into my account within the week which I was'nt happy about. Why can't they just take it of your bill why should they hold it. We had been in London four days and as you can understand had spent a lot of money having shopped in Harrods so therefore really did'nt like that. Did'nt like the part that they did'nt take deposit from my bill. Other than that the hotel was fine so I think that needs to be addressed.
The staff were very welcoming and friendly The bed did not appear to be a standard double bed
It was in an excellent location, was clean, and staff were nice.
Convenient central location. For London standards the price is o.k. Room has a fridge. The breakfast room was overcrowded at peak times and generally poorly ventilated. There is a 3% charge on credit cards.
great location great staff hard to find the first time be sure to print a map
The location was only 2 minutes walk to the tube station and linked to many of the site seeing stations. We were on the bottom floor and we were woken by the people in the room above, walking about early in the mornings, each day.