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Excellent staff. Very helpful concierge. A hopping, "in" place.
Center location Rooms must be ready much before 2 pm.
the position of the hotel and not much else not much other than some of the staff. Having stayed at the Helmsley Park Lane I just could not compare the two establishments,
very friendly staff,great bar and good food
Location. deluxe room spacious and well appointed. Too noisy. impossible to sleep well.
Nice room, excellent service, quality casino.
Attention and concern of staff is excellent,especially Anna breakfast hostess in Amba room. Serving staff uneven although Nadia v nice and accommodating too. Hotel overwhelmed by the world travel convention, on all fronts that kind of capacity is hard for the whole 'factory' that is the hotel to function. Eelevators slow, rooms seem tired, and what seemed appropriate three years ago now seems tired and yes, a little rundown.
The Hotel was well located and the rooms were modern with all amenities.
Well we celebrated our 25th wedding anniversary at the Mayfair and the staff could do more for us. We come back to our room to find a complimentary bottle of bubbly and chocolates, such a great supprize for both myself and the wife. Would we stay again definitely 100%.
Please write at least 15 words
Excellent location, nice hotel, but not top rate. Room service breakfast was a bit poor considering price, small details missing for a hi calibre place.
Everything. Its the nicest hotel I've ever stayed in.
the whole thing hotel was lovely the rooms staff the decor everything was nice choice of food and drink was great cocktails were amazing we wil def be looking to stay again in near future. was our friends birhday and they went out of there way and made occassion special cant wait to visit again
Very luxurious, extremely friendly staff and a probably the best breakfast I've ever had at a hotel. We were there for our wedding night and the hotel very kindly upgraded us to an executive suite. The fact the hotel manager had hand-written a (fairly lengthy) congratulations card, and left us some 'congratulations' sweets and cakes was also a very thoughtful touch. Would highly recommend for a treat or anyone looking for a bit of luxury in London.
The Langham is an old fashioned 5 Star Hotel. In other words it deserves every one of the stars. Maybe it costs a bit more, but nothing is too much trouble and the staff are that great blend of friendliness and efficiency with not a hint of snobbery, which of course is a true sign of class. A great location and a real feel of opulence.
excellent service from all staff, good lively bar, and good rooms. excellent central ocation.
The location and the high standard
I loved the kingsize bed
Was a very good stay and the room was perfect. The location is perfect and the lcd tv in the room is amazing Everytime i tried calling the concierge they never picked up
The hotel is located close to restaurants, shops and is a short walking distance from excellent theatres.The hotel staff and facilities lived up to a five star experience you expect from the Langham reputation.
The hotel is very beautiful, confortable and the staff very nice and helpful. The location is perfect for a stay in London, long or short. Very, very clean!
Of course as always staff courtesy and the overall service is the main reason for us to stay at this hotel, despite the unpleasant experiences we had this "time only" with some of the reception staff upon our arrival which I will mention in the other Box. We are a regular customers and we know the level of services of this hotel however, we were totally shocked by the low service offered by your Supervisor at reception area Mr Sabestaian which was way below expectation.If he continues there he will certainly cause more damages to hotel reputation, Hotel mgt should consider giving him more lessons on customer service. Ms Suzana was of the same Category!. The rest of staff at the reception and other places were absoloutely all stars.
The location of the hotel is unique!!! The room was spacious but the bathroom small and old style.
Perfect location, helpful and qualified staff. Rooms smaller than expected.
I have stayed there on a few occaisions and have always had excellent service and been made to feel like a valued person
Location is exellent. The room was extremely small and outdated. I stayed in the hotel many times before and always made the bookings directly with the hotel, the rooms I received were much better. I left the hotel under the impression that I've received a bad room because of my booking through booking.com. Perhaps the rate was good but "there is no free lunch".
although i had to move rooms twice because of a tv/internet that didn't work, the staff was very open to helping me get a comfortable room.
Service They put a service charge on everything.... even in the bar
the hotel was a little bit special and everything was very well done. the location for oxford street, and picadilly was excellent and within walking distance for convent garden. could have done with teaa making facilities in the room having said that we ordered tea for two via room service which was much nicer than a tea bag in a cup! but expensive.
Breakfast is amazing
central and comfortable
Location Prefer seperate shower
The bar, this was very busy and fun place to be
unique design bed was uncomfortable
Very fashionable feel to the hotel , Bar was enjoyable , sleighbed lovely. Food was good at breakfast. Maybe toilet area. Lacks privacy
General location was very good.Cleanliness was good No bar to have a drink with children over 18 had to be 21.Bar staff rude and ignorant.However, Bar manager was very considerate.Very trendy which was nice but thats where it ends i'm afraid. Would not book again.
The location was great. Room beautiful but things like complimentry water in the rooms, toilet paper too much of a production. Restaurant staff and front door/desk/concierge great. Gym staff unfriendly and unhelpful. Great gym tho. See above.
I like the desing and the location
Wonderful design interiors. The food in the Malaysian restaurant was amazing and the cocktails at The Long Bar were innovative and delicious - if very pricey at £11 a shot Some of the towels in the room were not 100% clean
Stylishly minimalist, great shower, cool bar Dinner trolley not cleared
The lobby, spa and bar are brilliantly designed. Most parts of the hotel are chic and the overall atmosphere is very charming. The rooms are impractically designed. No provision made to accomodate suitcases even. Too much insistence on style and little attention to comfort. Great to hang out at all parts of the hotel except your room where everything seems like a mess since there are no practical provisions made. Very little storage so all the stuff just lies around the floor; also not very child friendly.
Our stay at The Sanderson was perfect from start to finish. I called ahead to let them know that we were coming to stay for my boyfriend's birthday. From upgrading us to a huge, gorgeous room to delivering balloons, flowers, candles, and birthday treats, they truly went above and beyond to make it an amazing weekend. We can't wait for our next visit!
The lifts. The service. The availability of the garage. The conviviality of the bar areas (both the open & cosy bars). The dedication of your cleaning staff. The laundry service. The proportions. The corridor lighting. And, above all, the location. The lack of Internet access (the business centre was occasionally out of action). The limitations of the room service menu for vegetarians. The limited number of T.V. entertainment channels - without in-house films The lack of a bath. No fresh air. The painting on the ceiling of my room.
Clean,tidy,pleasant staff Bar drinks highly expensive in hotel....noise form entertainment area above our room was too much for our liking with chairs being dragged across the floors at late hours
This little jewel of a hotel is Soho chic. I can't say enough good things about it! It is perfectly located, priced under similar hotels, small enough to be personal but large enough to have a really exceptional restaurant and rooftop bar that appeared to have a London insider following. I say it is the best kept secret in London & would recommend it to anyone! Absolutely nothing!
Great location. Good service. Brilliant rooftop bar.
Location is just perfect, clean room The room is far too small for its price. Breakfast is poor.
I liked the rooftop bar. The friendliness of staff. and the champagne cocktails.
The attention to detail and the ability of the staff to be both unfailingly courteous and retain friendly good humour
Everything was very efficient and seamless
Very nice room. Excelent location in Mayfair. Best for shopping.
Efficient, friendly staff. Spacious accommodation Bar drink prices expensive
attention to detail- complimentary champagne as we only married a week before
it was mentions that fair inclced berkfast and when i arrived they said its not
I wish all hotels were like Claridge's. The facility is lovely, the rooms are fabulous, and the staff are extremely helpful. Their response to a special request was 'no problem' which simpliflied my trip a great deal. I wish I could have stayed longer.
Everything in this hotel was perfect: excellent service and very friendly personnel. We had a beautiful big room on the 7th floor with view over London.
We liked everything about Claridge's except the price though still consider it to be good value for money.
Appreciated hospitality of hotel staff except one Japanese staff at reception desk. If you are trying to improve the level of service provided to the Japanese clients, you'd better to leave the operation only to your excellent English staff. Due to double booking, we faced to transfer to the other rooms during our stay. We have not received an official apology from the manager nor any kind of compensation, In spite of this big problem, the attitude of Japanese staff was always very gruff and unkind. I regret to say that her attitude destroyed our good reputation of your hotel.
prestige,superb service and location liked it all
Excellent food, excellent concierge, excellent beds and pillows, excellently placed for west end. Receptionists were 'indifferent', very young waiting on staff who lacked the ability to make you feel welcome and special which is important when you are spending a lot of money and want to come away thinking you can't wait to get back. The 12.5% service charge on everything!
lifts a problem
Expensive car park
Hotel and staff were great The problem was with Active Hotels as the Hyatt had received no notice of our booking and so we were lucky to be able to get in. The Hyatt staff were great. If we use Active again we will personally check whether our booking has been made.
Location, hotel staff and facilities. Room could be a little bit bigger (given the price).
near to every where ... and thing when they cleaning took glasses and not bring them back
Big rooms, polite staff, excellent location, willing to offer additional services (i.e. storage of lugages) without extra charge. There was nothing I didn't like.
Excellent reception and concierge ,nice ope Lobby ,attractive Bar and Great bed Wifi internet the slowest I have ever encountered at hotel of this class
Perfect hotel. Highly recommend.
The service was excellent, the reception staff were excellent and in one particular case - superb! The fine dining was 1st class. The fact that we could only afford to stay one night and I didn't get to enjoy the spa!
The staff very kind and prepared. The new wing very confortable The only thing I didn't appreciate was that even if the hotel was generally very quiet the room door wasn't enough insulated and you can hear other room doors closing
bedroom, bathroom,service,facilities lack of enlargement mirror,lack of light
Amazing level of service, sheer luxury and comfort, quiet and centrally situated, excellent breakfast, nothing is a problem. asked about computer to check in for flight and was provided with a laptop and printer in my room at no cost for the first 2.5 hours.
having last stayed there over 30 years ago , it was good to see that nothing much had changed on the ground floor ; the bedroom was very comfortable and we were particularly pleased to be upgraded .
english atmosphere just in the hearth of Mayfair concierge too busy
i like every thank at the hotel .it was comfort location very good ,and clean.
it is in the centre of London, very covenint to get any where you like to go Yes the room was not ready on my arrival ,I had to waite for at least 2 hours
The spacious room and cleanless ,staff great , We had a drink in the bar quite shocked as there was 2 prostituts in the bar ,one who was obvious as to what she was doing ,it did not bother us but all the same quite shocking .this did not affect our stay the hotel is fantastic .
the location is good
freindly and helpful staff
Location of the hotel. The Lobby is to small and there no enough seats available. I arrived early morning at 8:00 while we got the room at 11:00.
Have stayed here several times always pleased with standards and service.
The room is spacious considering that it's central London. Beds are very comfortable and the staffs are helpful. The location is excellent. I could Easily access to anywhere. The price is too high.
outstanding service & food, wonderful swimming pool.best shopping location. you must pay quite a bit extra for a view (£100)
The room was spacious and very comfortable. We also thought the pool are was great. Be warned that any extras such as room service are not only a premium but they also add 12.5% service charge to quoted rates. I didn't realise this so I'd been tipping as well, so ended up paying nearly 25% gratuity!
Convenient to the West End and very helpful staff. Very close to easy transport links.
Very central location. Close to tube station and Oxford street. Less than 10 pounds for cab to Paddington station. Room recently renovated. Nespresso in the room. Lots of storage (drawers, closet space). Very professional staff. Free printing so we could checkin for our departure flight. Comfortable bed and pillows. Renovations still ongoing. Construction was happening in the room next to us during the day on a weekday. No construction on weekends and it started at a reasonable hour on weekdays. Few amenities in hotel, but we weren't looking to use them. My wife didn't sleep as well as she needs a contour pillow and one wasn't available.
Location, and the feeling of being home away from home as we have been staying at Thistle Marble Arch once a year for the past four years.
The queue when checking in was the biggest ever experienced at a hotel! Also the price charged for phonecalls is very expensive!
Much more impressive than we expected at the price for such a good location in London.
It was near Oxford street Very old furniture small size bathrooms no complimentary accessories
Location. Friendliness of staff. Concierage service. Ceiling low. Breakfast a bit expensive.
Please write at least 15 words Most of all I liked the location and the size of the room I did not like the entrance,a lot of walking to the room and too crowded
Location Waited a long long time to get an elevator, we tried to use the stairs but it was alarmed at level 1. Why?
Unfriendly personal; worn out hotel and a shame for the hilton group. Compared to the langham hilton where I stayed 2 nights before. This hotel is totally out of wack in price quality; Their web site is misleading.
My stay was for just one night and for business use, but the 2 key factors for me were location and cleanliness. The checkout was poorly staffed.
the most we like was the location in the centre the most accept the room and the lobby where very bad.chairs in the breakfast room was onacceptebel.the bar on the roof was very , very bad, while the price is a hilton price. no we nevr schould go back.we always are going to hilton in the world but this was the most bad hilton we ever saw.
The staff are very nice & helpful. The steps infront of the enterance gate which makes it a bit difficult for baby strollers.
Great location Hallway is dirty, room does not have tea/coffee maker, however when we asked they did bring us.
close from shops and resturants I came early in the morning and there was no rooms available! they let me wait for more than one hour although I came from long distance trip! didnt give late check out!
very central and comfortable...easy to reach public transport...rooms clean and comfy though a bit too small breakfast was expensive and pay TV did not work
A great central location, yet quiet. Close to Oxford Street, convenient for shopping. Near tube station and city attractions/parks. Hotel staff not helpfull (We asked for info how to get to Luton airport and they sent us to the wrong train station. We almost missed our flight). Twin room was small for two people, internet connection and pay TV not working. Rather expensive (201 pounds/night excl. breakfast). Not really a five star hotel.
Perfect location Probably it's time to invest in a new remote controls of the TV sets!
I stay in this hotel at 3 time, but at that time my room was auful - all was broken and was very uncomfortable.
Thank you for the super friendly staff. You really made my stay enjoyable. The location is fantastic as the Bond Street tube station and Oxford street are a stone cast away from the hotel. Great place!
Good clean rooms, well furnished. Staff very helpful, especially the Porters who kept running into the rain to hail taxis! Small point, whilst there was a mini bar, there were no tea/coffee making facilities in the room. This would have been nice, but did not spoil our stay.
Location There's nothing to complain about but it actually would be very nice to have a coffee/tea facility in the room
Modern, Contemporary surroundings. Pleasant atmosphere, staff were helpful and friendly but not too intrusive Just did not have enough time to enjoy the hotel and its facilities. Will book again for a longer stay
I love the location the design and decor and the staff are very willing and very friendly. The rooms have every comfort and are spotlessly clean nothing
its veru close to oxford street 5 mintues away walking..the stuff are very helpfull and friendly ...i like small hotels
The hotel staff was wonderful. Everyone was friendly and helpful- from the concierge to the housekeeping staff. The proximity of the hotel to Oxford Street made it very convenient tor us to go around. One of the rooms was a bit cramped (we booked 3 rooms) and one didn't have a ref. However, the proximity of the hotel to Oxford Street made up for all these inconveniences.
Location of the hotel was of great importance and the cleanliness as well. Concierge had good knowledge and were very helpful. Internet was over priced when you need to be connected in the room and on the contrary you can find it free of charge in the Lobby.Breakfast was over priced for what was offered in the so called buffet and same for the english brekfast plate. Improvement to extend more choice is to be considered.
Staff were very polite and helpful,made to feel very welcome as soon as we arrived,Room was kept very clean just thought the Drinks was a bit expensive
The lobby, bar and restaurant staff were very attentive and personable room small