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Excellent staff. Very helpful concierge. A hopping, "in" place.
very friendly staff,great bar and good food
Nice room, excellent service, quality casino.
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Location. deluxe room spacious and well appointed. Too noisy. impossible to sleep well.
Excellent location, nice hotel, but not top rate. Room service breakfast was a bit poor considering price, small details missing for a hi calibre place.
Center location Rooms must be ready much before 2 pm.
Attention and concern of staff is excellent,especially Anna breakfast hostess in Amba room. Serving staff uneven although Nadia v nice and accommodating too. Hotel overwhelmed by the world travel convention, on all fronts that kind of capacity is hard for the whole 'factory' that is the hotel to function. Eelevators slow, rooms seem tired, and what seemed appropriate three years ago now seems tired and yes, a little rundown.
The Hotel was well located and the rooms were modern with all amenities.
the position of the hotel and not much else not much other than some of the staff. Having stayed at the Helmsley Park Lane I just could not compare the two establishments,
Well we celebrated our 25th wedding anniversary at the Mayfair and the staff could do more for us. We come back to our room to find a complimentary bottle of bubbly and chocolates, such a great supprize for both myself and the wife. Would we stay again definitely 100%.
Pleasant and in a good location close to public transport. Expensive for one overnight stay. Couldnt pay bill in Euro. The price of one overnight stay seemed excessive
hotel staff was really helpfull, the location of hotel was nearby the most tourist attraction of the city.
The location was very good and the staff very friendly and helpful
off main road Taxi s was hard to locate
location location location!!! hotel is really tired looking.No hot water for bath!Found empty wine bottels in room!Maid left master key in our room-not godd security. restaurant does indian buffet only.€570. for 3 nights.Not value for money at all.Paying for location-Which is ideal!
at GBP 169 great price/quality
The location. . The hotel was really poor and definately not a 4 * hotel. Everything was really old and the wooden furniture was not even painted. The shower and bath were crap and it took quite long until there was hot water. It was not a 4 * hotel, but if it was categorized/priced 2* it would be fine thanks to its location
Awful, very unpleasant stay. everything, particulary the ridicoulous people working there
situation and friendliness
Staff were helpful and friendly. Location was good for central London. Lack of parking. Perhaps a deal with local car parks so not paying £40 plus per night.
For those that wish to make the most of going out in London during the evening, the hotel is the ideal location.Staff were very welcoming, at time a little too much.
The courtesy of the staff was very good and one was made to feel nothing was a bother. The room was very comfortable. There was a fair amount of outside street noise in the room which took a night to get used to.
The way I was welcomed and treated by the staff was superb. The breakfast wasn't particularly tasty (a bit cheap) and coffee was watery.
excellent staff, very keen to please building work very noisy, breakfast expensive
The Location There was a queue for breakfast. Also it was difficult to understand the English spoken by the staff.
Location was excellent Rooms were not up to usual Radisson standards, Rooms were very small, bed was too short for tall people.
The service and kind staff. 1. We booked a junior suite with "great view over London" and added to our booking request that this view was of the essence. The junior suite did not have such a view and the staff told us that no junior suite has such a view. Other rooms do. We feel mislead because an important part of the reason why we booked an expensive hotel/room was the view. 2. The hotel did not answer any of our 3 e-mails over a period of 2 months. 3. We called the hotel in order to double check our reservation. The reservation was not found and the hotel would call us back. They did not so we had to call them back.
location the lifts were awful
Room was very quiet, despite overlooking Leicester Square. Fabulous location - very central Bed was too small - needed to be longer & wider!
The hotel is located right in the centre of London,ideal for theatres and shopping and the staff were particularly friendly and helpful, Rather expensive !
Very helpful staff also in a fantastic position for restaurants and shows.
Quality modern room with a great rain shower. The beds were luxurious. Light switch was confusing. Need separate switch for the bathroom.
We had a lovely week-end stay at the Sofitel London st James.The location is great, staff all very friendly .We had a really nice room and the bed was so comfortable.
Perfect location for New Year, everything in walking distance, close to Trafalgar Square, easy access to Embankment for fireworks and New Year day parade passed front door...not to mention the hotel festivities, plenty going on in a stylish, refined way. We were only there 24 hours but thanks to location, facilities, easy relaxed feel of the hotel it was the ideal intensive enjoyment hoped for.
excellent hotel, fantastic location, all staff and services very professional!
Great location to National Gallery, Piccadilly Square, Trafalgar Square, Buckingham Palace and gardens. Contemporary style, very comfy bed, staff polite and helpful. Free "slow" internet in the room-it was fast enough! Rain shower head. The shower was a bit small so the splashing water would sometimes puddle on the floor. No other complaints!
Its position It is not true that airconditioning system is controlled from the room. Actutally the system is not strong enough when there is a very warm climate in uk.
The staff were very accomodating. The rooms were spacious and well appointed. n/a
There are many things that i loved. Amongst it all the location is outstanding. The staff is a ++ The beds are so comfortable Its is just a bliss from a to z It is a bit expensive and my room was more of a regular room than a superior room
Hotel design and great customer service as standard Bathroom toiletories are not to my taste
Staff very good,great location and good value for money.
A very friendly hotel
Perfect location Probably it's time to invest in a new remote controls of the TV sets!
the most we like was the location in the centre the most accept the room and the lobby where very bad.chairs in the breakfast room was onacceptebel.the bar on the roof was very , very bad, while the price is a hilton price. no we nevr schould go back.we always are going to hilton in the world but this was the most bad hilton we ever saw.
I stay in this hotel at 3 time, but at that time my room was auful - all was broken and was very uncomfortable.
Great location Hallway is dirty, room does not have tea/coffee maker, however when we asked they did bring us.
very central and comfortable...easy to reach public transport...rooms clean and comfy though a bit too small breakfast was expensive and pay TV did not work
A great central location, yet quiet. Close to Oxford Street, convenient for shopping. Near tube station and city attractions/parks. Hotel staff not helpfull (We asked for info how to get to Luton airport and they sent us to the wrong train station. We almost missed our flight). Twin room was small for two people, internet connection and pay TV not working. Rather expensive (201 pounds/night excl. breakfast). Not really a five star hotel.
My stay was for just one night and for business use, but the 2 key factors for me were location and cleanliness. The checkout was poorly staffed.
close from shops and resturants I came early in the morning and there was no rooms available! they let me wait for more than one hour although I came from long distance trip! didnt give late check out!
The staff are very nice & helpful. The steps infront of the enterance gate which makes it a bit difficult for baby strollers.
Unfriendly personal; worn out hotel and a shame for the hilton group. Compared to the langham hilton where I stayed 2 nights before. This hotel is totally out of wack in price quality; Their web site is misleading.
Great location for access,very clean and in a very safe area with access to convient stores ,subway and shopping. We had booked a smoking room & even confirmed with hotel by phone but were very disappointed to find out none were available yet if we paid a premiumn we could obtain one. We found this very tacky along with the internet charges.
The Location and the restuarant area Nothing, everything was good
they didnt give me deluxe room i booked and there is no benifets for this kind of rooms
Hotel staff on checkout were argumentative and unhelpful and slow to resolve problem. One lift was permanently out of order and there were no stairs.
I liked the location, I could walk anywhere I needed to go. The restruant was usefu l didn't like the idea that I would be charged for moving anything in the mini bar.
Very well placed Room too close to the lift and described as deluxe but given standard
Excellent location I booked 3 rooms at the price shown on the website but the hotel in all cases added vat and I had to apply for a refund.
Excellent location. Very nice room decoration. Very good service. Very reasonable food price. I believe that this a very good 4 star London hotel if you consider London hotels' comfort quality and cost as benchmarks. Poor duvet cover. Small wardrobe. Although menu prices are very reasonable, breakfast is quite expensive.
Staff very helpful and pleasant. Location excellent. The "business centre" was not really one and a big disappointment - only a few computers with no privacy and no printer hookup. My husband was working on his laptop in our room and I was online finding flights etc down in the lobby. I had to sit at the concierge desk in order to have a printout done. Not at all convenient for all concerned with customers arriving in the reception area.
quiet, tidy, clean, quite spacious and convenient to take underground and near many places of interest
nice modern bathroom . good location . resturants are nearby. very nice area indoor winding corridors are dark, wooden noisy floors, many doors have to be crossed before reaching my room. very small room, barely can move inside.no place to put the suitcase. very poor TV reception and very limited choices of channels
Room was quiet, staff helpful. Internet connexion was bad
It was a central location and the overall standard of the hotel was nice The receptionist ignored us for about 5 minutes, whilst she dealt with other things. Just an acknowledgement that we were waiting would have been nice. The room was very stuffy, with little natural light
The main plus hotel-location. Quiet place, close to Hyde Park and at the same time near the bustling shopping streets and restaurants. Excellent service, a small gym, good food. The windows of my room opens onto the roof of neighboring homes, where the noisy air conditioners, saving earplugs. There was a dressing gown, but no slippers.
Dated room, broken bed, broken kettle, broken bath
Clean Tv picture bad
Fabulous hotel. great staff and good location. Non
Hotel staff Room size
All staff were extremely friendly and helpful Quite a lot of noise from outside late at night - sounded like work was going on close by
swimming pool was great.such a great location. friendly staff. our room was quite small.noisy at night.service charge on a glass of wine nearlly £1!
Excellent breakfast, very kind personnell, very nice swimming pool. Location is excellent, very close to Buckingham Palace, Green Park, Regent Street, Oxford street. İt is in the heart of London. Building is facinating. Bathroom is very small. The room does not fit to 5 star hotel although it is very clean and has comfortable beds. The room is smaller than I expected.
great location, the club lounge was great with snacks most of the day, the pool, very big room windows were small and looked straight into the walls of another building so you could only just about see the sky and the room was very dark. bathrooms a little dated. One of the consigners was rather snooty and not very approachable
Location is excelente!! Great to be able to have a swim in the morning. Rooms on the small side, although adequate. Breakfast was again adequate rather then excelente as would expect from this hotel.
very friendly and relaxing breakfast was not good and expensive
Location, center of London, near Piccadilly Circus. Easy to reach by Sub. Small room for this kind of hotel, no air conditionning. Price for English breakfeast too high.
The good location of the hotel. The window in the room was boarded up making it very dark.
9th floor rooms are very bad.we asked to change the room to lower floor that was o.k.bathroom fittings are very old and smells and it is not woth spending so much money to stay in such a hotel.no place to sir in lobby.
Location confortable e modern,strategic for fit to visit london
Staff were helpful and friendly. Accommodation was excellent and an ideal base for exploring london.
Nice big room with modern fittings and bathroom Reception / Bar area altogether, bar is full on with DJ etc, which can be a bit disconcerting when checking in. No public areas to chill in evening.
Service and breakfast- facilities especially roof terrace and views available from roof terrace-location was excellent The room was small and the window could not be opened
The lobby lounge, the Terrace upstairs, the service, the location. Very nice indeed!!! Front Desk staff was very helpful. One of the main attractions of the Hotel is the Roof Terrace and during our first night, it was closed due to a private event. That should not happen during Saturdays. big disappointment! I also do not like interior rooms. I am claustrophobic and try to avoid these rooms. Room service selection after 10:30 pm.
Always someone willing to help with a query and nothing too much trouble Some inconsistencies with communication. Phoned down to reserve meal Sunday night, but later found that restaurant closed on Sundays.
very plesant staff
Nice hotel in a great location. Room was fantastic....and so was the deal on the room.
Location to fit my itinerary Reception and late night bar with bouncers location, layout
Very central location, with easy access to the west end. The staff were very helpful. The hotel was overpriced for the ammenties, and our room was very claustraphobic due to overlooking a very close office block, not a "great" view!
The location, the breakfast, the service and the staff.
Superb location, professional attitude, good rate. Room was warm [no A/C], and some how noisy from the surroundings and its location [adjacent to staff room].
Location, locatiom. location - you can walk to many points of interest - Piccadilly Circus, Regent St, Buckingham Palace, Bond St, Oxford St etc. Green Park Tube/ bus is a few minutes walk away - with good connections - multiple tube lines - direct to Heathrow Airport and one stop from Victoria. Walk to the theater, local pubs, galleries or museums . The room - very comfortable, great staff In our first room we had difficulty with the electricity but we were moved to a better roomand enjoyed the rest of our 14 day stay.
I was only there one night but found all the staff I came into contact with friendly and helpful. No averse comments
Staff was very helpful and accommodating.
the fantastic staff
Great location, nice staff, great breakfast, good value for money no wifi in the rooms (hello!), very, very small rooms
The check-in process was a complete shambles. The staff were not helpful at all.
location Bar prices
The location is excellent,convenient to tourist attractions and shops.
Excellent central position, next to the underground station and "hop on hop off" station; extremely kind stuff; good brekafst
Perfect location, helpful and qualified staff. Rooms smaller than expected.
central and comfortable
the hotel was a little bit special and everything was very well done. the location for oxford street, and picadilly was excellent and within walking distance for convent garden. could have done with teaa making facilities in the room having said that we ordered tea for two via room service which was much nicer than a tea bag in a cup! but expensive.
Breakfast is amazing
Location is exellent. The room was extremely small and outdated. I stayed in the hotel many times before and always made the bookings directly with the hotel, the rooms I received were much better. I left the hotel under the impression that I've received a bad room because of my booking through booking.com. Perhaps the rate was good but "there is no free lunch".
although i had to move rooms twice because of a tv/internet that didn't work, the staff was very open to helping me get a comfortable room.
Location Prefer seperate shower
Service They put a service charge on everything.... even in the bar
The location of the hotel is unique!!! The room was spacious but the bathroom small and old style.
I have stayed there on a few occaisions and have always had excellent service and been made to feel like a valued person
Lovely, attentive staff!
Service from front desk staff and concierge staff is excellent! The rooms, while small (and small bed) are comfortable, clean and modern. Good location about a 3 minute walk to the Green Park tube station. Some mildew in shower, nothing major. Double bed a little small for two people. Also not cheap but it's Mayfair.
The staff where really professional The room was rather small, you could not open the wardrobe door and walk round the bed.
Expensive for what it was but that's London I supppose
Smart, comfortable and cozy
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Good hotel in a strategic central part of the city. The 25 pounds breakfast.
i couldn't eat something decent at 11:00pm
Location location location Tiny room
A high quality environment with good decor, friendly and professional staff and the location is very convenient for the West End! I prefer a double bed to two single beds and the TV is a bit small with expensive movies!
Location good Reception nice Room small, very narrow. tv controller hard to get to work Feel of dirty carpet Waiting long on lift