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The location and the staff
Although not enthusiastically, I liked the gym. The personnel at the counter. They were cold and not very helpful when I explain that whenever they charge a customer's credit card they should inform the customer first.
Construction area nearby
The hotel is very well located, is silent, clean, is possible open the window, the rooms have very nice colours and they are comfortable.The hotel staff is very professional. I like everything
Nice new hotel. The restuarant and its staff were excellent One of the front desk clerks was not very friendly or helpful when asking about things to see and places to go in the area. Really was one reason when ended our trip a day early
brand new hotel, modern, quiet, good size room with sofa bed for kids, separate little room for the toilet was a nice feature a bit of a walk for small kids to the tourist attractions, no info on hotel services/facilities in the room, curtains did not completely block outside light, windows do not open
Very clean and comfortable room Luxurious bathroom and nice shower Great views Good value for money Location is a bit hard to find Expensive breakfast
The style of the room, well designed and clean.
Room excellent as everything new when I stayed Close to centre so handy for walks etc TV was flat panel etc which looked great but the reception was very poor so most channels were very fuzzy - virtually no entertainment channels in English just the usual news/business. Key card did not work initially but this seemed to be a teething problem which was resolved quickly
Quietness and space See copy of my e-mail sent to guest relations@ accor
Being right at the centre of the city of Luxembourg. It was supposed to have Wi-Fi connection all over the hotel. Well, not in our room, on the fourth floor.
The Hotel was in a good location, within walking distance of the sites I most wanted to see. The staff was helpful. I was disappointed that parking was not on premises. It was a little too far away for us.
It was nice and homely, very central and nice to sit outside for a drink.
fabulous central location, clean comfortable rooms and good value for the money.
Centrally located in the old city, on a plaza. In easy walking distance to many shops and restaurants. Had dinner at the restaurant which was very good. Happened to hit a hot day, and since the hotel does not have air conditioning, it was a bit uncomfortable in the room.
Good location, very friendly, lovely breakfast and good atmosphere Room facing square with curtains that did not block out lights that were on all night, illuminating room. Also early morning delivery trucks from 6am.
Comfortable room, great location. My room faced onto the main square, right over the restaurant and was noisy at times.
Hotel Francais has a nice bistro downstairs where you can eat till late. The complimentary breakfast was very good, with fresh fruit and pastries. Some noise in the night, think in the front of the building it's worse than at the back. I stayed at the back and I heard it as well. They seemed to think it was the street cleaners or builders on the square.
spacious room, friendly staff,excellent restaurant, great location,good value, efficient front desk not applicable
Excellent location. Nice staff. Breakfast included. The small shower, but that would have been ok if the shower head had not been broken and spraying water everywhere - the floor was soaked.
Space and decoration of rooms
Very new hotel only opened in Feb 2008. Shower is great all glass in part of the bedroom. Lovely TV, bed and decor. Free mini bar was a nice touch although it only contained soft drinks. Breakfast at €30 was extreme so we did no bother.
Spacious room I called them at 22 h and nobody was ready to pick up my shirts and deliver in the morning about 8 30 am, ironed.
Most comfortable bed ever. Wonderful shower Needs more English language TV channels
This is a great hotell, situated just "above" the Grund in Lux. City, with a fabolous view to the Old Town ++. Our price (weekend-price) did not include breakfast, which is rather expensive (EUR 30/pers) at the hotel - however, there are lots of cafés in the old town. The rooms are nice and fresh (even with an espresso-machine, and free mini-bar (non-alcoholic)). if you want to stay just in the midle of the old town, this hotel might be a bit too far away, however, it felt very central.
I liked the panoramic view of Luxembourg Slow service
The power shower. The shower being in full view of the whole room.
The beds and linens were outstanding, as was the proximity to the lower town and casements Boch. Walking down by the river provided wonderful atmosphere. The complimentary (non alcoholic) beverages in the minibar were a very welcome touch that we enjoyed!
It is the best hotel in Luxembourg, a bit less central than the Royal but close nevertheless and newer/nicer. Nothing to report
The room was outstanding. Lots of nice amenities and attention to details (bathrobes, coffeemaker, flower, L'Occitane soaps, excellent shower) and the design was spacious, original, funky and modern yet warm and comfortable. Wifi should be included. Shower leaked out onto the floor due to design flaw/bad seal. No easy garage access. Room should have radio alarm clock with iPod plugin.
We loved the beautiful old hotel with its lovely big rooms, beautiful bar downstairs and the terrific staff. We also enjoyed meeting Mme Cravat who came over to our table to ask us how we were enjoying ourselves. Wonderful touch. Breakfast in the well appointed dining room was just great. We liked everything about the hotel.
the company I was with no
Next to the famous square and shops No parking avaliable and had to use the underground nearby over 12 pounds a night. Hotel was a little tatty and in need of renovation
Spacious room and beautiful view Breakfast was mediocre
Consistiently great quality
Central location, very large bathroom, frigobar with good choice the rooms was very old (third floor), not confortable the bed, internet very expensive
great location to centre of old city. it is a bit dated. It was "Grand" 20 years ago, but is getting tired.
The breakfast was quite good. All the furniture and equipment in the room was incredibly old and shabby. I just could not believe it's true.
Good central location for business. The balcony was an added bonus! The reservation was for a double room for single occupancy. However, the room comprised two single beds moved together.
Nice, new refirbish room. Very clean and big space. I fill myself very cofortable. dont like ventilator in bath room.Nesessary to have choose - for on and off.
The location was amazing and the staff were very helpful. The windows don't keep out much of the sound of the city.
The staff was excellent! It was a very classy hotel.
Large room with a very comfortable bed, with terrace. Bathroom excellent with great amenitiies. Breakfast was lovely. Price of drinks in the piano bar was a little on the expensive side - even for a 5 star hotel!
Ubicacion no food at the bar lounge
The quality of the breakfast That the restaurant in the Hotel was closed:
Excellent 5 star hotel. Perfectly located near the center of town.
The location was perfect. The staff were very helpful and friendly. We received a free room upgrade when we arrived to an executive suite which was very nice, the room had everything we needed including fluffy robes and slippers. We were initially worried when we arrived, that the Hotel seemed very posh and we had arrived on a motorbike as we were touring round parts of Europe on our holiday. We thought the Hotel may not appreciate us arriving outside on a bike with all our outdoor gear on. However this was not the case and the staff were very courteous and helpful. The Breakfast was very enjoyable and served in a lovely room. I would definately recommend this hotel to others and I would recommend a weekend stay in Luxembourg it was so enjoyable.
most of the staff members were very nice!
The hotel was really nice! Everything was nicely organized, staff was polite and very friendly, the spa was well maintained and clean. Breakfast also very good.We enjoyed our stay very much!
Service and staff were as you would expect from a five star hotel. We were contacted by the hotel when we booked to ensure all our requirements would be met, and they were.
Unexpected value. Rooms are spacious and well appointed. I'll come back.
A nice small boutique hotel in a city centre. A loud shouting noise of young drunken people from from the street and nearby restaurants was disturbing the sleep until early morning. until early morning.
There are few nightclubs very close to the hotel (and also inside!), so weekends were very noisy.
Despite the high quality of rooms and services, the fact that the hotel is located just in front of a disco bar playing music until 3 am didn't make our stay a comfortable one at all. I think customers must be informed of this "detail" and tariffs of front rooms should take this into account.
The personal attention of the staff as well as the breakfast. One of the strong points is the location also. N/A
The staff, very gentle and helpfull. the street noise, they offered me for the second night an backroom.
Quality, location and comfort I think the experience would be perfect if you didn't have to request bottled water & that it was in your room on your table. It's just a small detail.
Incredibly high level of service, certainly the best I have experienced in years. Friendly, helpful staff going the extra mile to ensure a smooth stay. Congratulations! Lack of parking space
nice new freash clean hotel, service impeccable internet access was poor, bit noisy inthe street, parking off site
Lovly location, very helpfull staff made us feel very welcome. Very nice rooms. It was very noisy on Friday night. The staff are doing all they can to sort this problem and advised there are quieter rooms if we visit again.
Excellent location, good wi-fi connection, very quiet. I enjoyed the stay very much This is a notice to booking.com. The hotel did not note about the modification of my booking submitted after the first reservation and confirmed by "booking.com". I heavily rely on your service and wish to do so too in the future with a condition of continued reliable service. Thanks.
Excellent location of the hotel, it adjoined the town hall; nice design; very clean, comfortable; friendly and helpful staff
Comfort of the room, cleanliness, design. Great location at city centre. Reasonable rate in view of the quality. Noisy in summertime, as you must keep you windows open to keep the room fresh.
A very well-appointed modern hotel- comfortable, conveniently located,restful, modern design and interesting decor. Excellent breakfast and friendly staff. Very good value.Thoroughly recommended.
The hotel is nice and quiet in the evening. The breakfast buffet was the best, excellent and the staff throughout where superb. Thank you. Nothing
Location, close to restaurants.friendly staff Very small rooms
Location of hotel was excellent and it was a reasonable price. The room was very clean and warm. Complimentary chocolates in the evening were nice. No room service or mini-bar and room was very small. There was no hot water one morning and no apology or explanation was given, I was told my room rate would be reduced but it wasn't. Also another guest was checked into the same room in error. Staff were very rude apart from the nice lady who checked me in.
nice desinged hotel (with an embedded art gallery), was excatly what we needed for a weekend stay (though we did not spend a lot of time in the hotel - but were "on the road" most of the time...)
It´s a very good hotel and the location is the best.
The very central location - in old city center and very close to bus stop for Kreuzberg and European institutions (which is then just a 5 minute journey). Very helpful staff. Very good price. The single room is maybe a bit small if you are planning on working in the room or staying for an extended period.
Good location in city centre. Modern design. No air-conditioning so it got very warm at night.