Nice, clean hotel and very helpful & gentle staff. They let me in even when I came 3 hours earlier than check-in time. I like their service and their quick response. The hotel would be the best option for those who wants easy & quick access to the Holy mosque and also to the city. It's within the central area but on a side where you can avoid the crowded central area when you want to go out or to airport. It's about 10-15 minutes' walk but they have a 24/7 shuttle to/from the mosque and you can ask them or call them anytime if it's few minutes late. Parking space is available around the hotel. I'll always consider this hotel when I want to visit there.
Booking didn't provide a reasonable rate and options, service charge is not included. Better deals were available on hotel's website & even directly through them. Haram view rooms are not exposed clearly to Haram because the buildings in between and don't worth paying extra. Also, breakfast needs to be improved, quality of food & service. I had to wait more than 10 minutes when I asked for a cup! I canceled breakfast rate after the second day (SR 60 + 15%). I stayed in last year and breakfast was better. Also if some care, refrigerator was empty but shops are available around.
we enjoyed and had good experience.
Hotel charged me Saudi Riyals 1,150/-, whereas as per my booking with Booking.com the amount is Saudi Riyal 804/-+15% sevice charges (i.e Saudi Riyal 925/- ).Thus I was overcharged and hence request you to look into this matter and advise me.
Nothing but they rip off they charge internet one day sr100 that is like you can buy in the usa a whole wireless router. this is not good
The same as above they need also to change the prices dinner sr100 that was iftar you can have for free in the haram the hotel has to respect the customer who pays all these money . These are more then the Hotels in nyc. Ramadan is the only month they should give iftar for free what do we in iftar just water , dates, butter milk and may be a dish of variety. That is less then $10.00 . See how much was charges. they must come with some thing about the food in sa its very bad servicve.
Attitude of the Staff at front desk and Resturant
Not well serviced, contracted and maintained by high standards 5 stars hotel
Breakfast was good
it is agood hotel but the level of 0pen buffet resturent not acceptable with the standard of 5star hotel
the services in the bath room is not complete like shaving ,tooth brush etc
Service was good and the hotel look like new.perfect
The price look like expensive for this period.It is a low season now
The quietness, bus availbility, lighting atmosphere and the air conditioning
1) The problem with early checkin, where they have to rebounce their computer system so they can check which rooms are available, during this period we had to wait for almost an hour untill this procedure is done, this happened around 5:00 gmt 2) Recepient staff were extremley poor
Clean, modern room, streight forward service...view to Madinah mosque