|"Excellent staff and lovely patio area."||(in 31 reviews)|
|"Great breakfast and super WiFi."||(in 4 reviews)|
|"Great hotel and great location."||(in 18 reviews)|
|"Dated bedrooms need refurbishment."||(in 1 review)|
|"Service in lobby restaurant poor."||(in 12 reviews)|
|"The breakfast was unacceptable."||(in 5 reviews)|
|hotel staff||in 65 reviews|
|room service||in 55 reviews|
|great location||in 50 reviews|
|best hotel||in 47 reviews|
|breakfast should be included||in 19 reviews|
|old world charm||in 13 reviews|
|white linen||in 11 reviews|
|ritz||in 10 reviews|
|madrid||in 9 reviews|
|need refurbishment||in 6 reviews|
|goya||in 3 reviews|
|lobby bar||in 3 reviews|
|cosmetic upgrades||in 2 reviews|
Very good hotel but the breakfast can be explicite
The room The location The general ambience
We reserved a room with breakfast thru 'get a room' and surprised to see that it was not a buffet breakfast!!! for getting the buffet breakfast we needed to add some more money.... Not all the recommendations of the concierges were good, sometimes it seemed like they recommended places that they had personal interests/connections in.
Old world charm and location. Great lobby and dining rooms
Room furnishings and hall carpets need refreshing
Staff was delightfully enthusiastic. Setting was beautiful!
The beds were amazingly comfortable, the housekeepers were not only very amusing but extraordinarily nice. The hotel was insanely clean and had a very comfortable feel to it, as if a lot of fancy people had been through it over the years. The location is good, but not great, for accessing most of the touristy stuff in Madrid. But I found the Prado (directly beside the Ritz) to be horrifically overcrowded compared to some of the other museums like Sofia Reina just down the street. Note: Not really easy to access via metro, I'd recommend taking a taxi to/from.
Take the following review with a grain of salt. I am a young person who grew up poor and wanted, for once, the "Ritz" experience: While I am a big fan of trying new things, I have to say that the Ritz experience just wasn't for me. I don't mean to be crass, but if I had a fistful of fives - I can think of a few places I'd rather spend it than tipping the endless stream of people trying to help me with things. Additionally, there is a little doll that you place on your door if you do not wish to be disturbed. Note: Don't leave the doll up for very long, because if you do, they will call your room until you answer so that they can ask when the next time they can come in your room is. I nap maybe... 2-3 times per year at most, and I am severely irritated that they felt the need to call during my biannual nap to ask me when they can come in my room. Instead of changing my sheets 3X per day, how about leaving me the hell alone when I have my DO NOT DISTURB DOLL up? Perhaps I am not cut out for the lifestyle, but I don't want/need people treating me like a helpless child, yet simultaneously making me feel "lower" than they are. Every time I offered a "no thanks, I don't need a taxi, I'm walking" or walked into the hotel from the street, I received these weird looks of incredulity/disdain that I didn't particularly care for. When I brought my own luggage downstairs on checkout I absolutely horrified the front desk attendant. Why the need to treat people like this? I have no idea. My recommendation? Take the $500 per night you'd spend here for the standard room and split it in half. Take $250 / night to spend on some other hotel's suite. Take the other $250 and stick it back in your pocket.
Located in Retiro, this luxury hotel is steps away from Plaza de Canovas del Castillo, Thyssen-Bornemisza National Museum and Paseo del Prado. Prado Museum and El Retiro Park are also within 10 minutes. Banco de Espana Station is 6 minutes by foot and Anton Martin Station is 10 minutes.
based on 23 reviews
Policies vary by room type and provider.
Mandarin Oriental, Ritz Madrid is located at Plaza De La Lealtad 5 in Paseo del Prado, 0.5 miles from the centre of Madrid. Museo Naval is the closest landmark to Mandarin Oriental, Ritz Madrid.
Check-in time is 15:00 and check-out time is 12:00 at Mandarin Oriental, Ritz Madrid.
No, Mandarin Oriental, Ritz Madrid does not offer free Wi-Fi.
Yes, Mandarin Oriental, Ritz Madrid offers free parking.
No, Mandarin Oriental, Ritz Madrid does not offer free airport shuttle service.
Mandarin Oriental, Ritz Madrid is 8 miles from Madrid Barajas.
Yes, Mandarin Oriental, Ritz Madrid is a pet-friendly hotel.
Yes, Mandarin Oriental, Ritz Madrid has a pool on-site.