Overview

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Hotel Serrano
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Marques de Villamejor, 8, 28006 Madrid, Madrid, Spain
+34 915 769 626

£59+

Overall guest ratings

8.1/10 Excellent
Based on 1,141 reviews

Review highlights

  • 9.3
  • 8.6
  • 5.5
  • 4.8

Good to know

  • Great reception
  • Friendly service
  • Great shopping

Nearby

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    About

    Located in Castellana, this hotel is within 1 mi (2 km) of ABC Serrano and El Retiro Park. Prado Museum and Plaza Mayor are also within 2 mi (3 km).

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    Expedia

    Amenities

    • Free Wi-Fi
    • Car hire
    • Internet
    • Laundry service
    • Room service
    • Bar/Lounge
    • Parking
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Laundry facilities
    • Restaurant
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    Based on 1,141 reviews
    • 9.3 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      7.0 "Great parking, according to 70%."
      8.3 "City centre within easy reach, said 83%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.0 "Easily accessible by car, said 80%."
    • 8.6 "Great service."
      9.8 "98% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      9.8 "98% thought the service was very professional."
    • 8.6 "Food is delicious."
    • 7.0 "Internet works."
    • 7.0 "Good cleanliness."
      5.6 "56% thought the cleanliness of the hotel was average."
    • 5.5 "Breakfast is mediocre."
    • 4.8 "Not very comfortable."
      4.4 "56% didn't like the uncomfortable beds."
      3.1 "Air conditioning was criticized by 69%."
      2.5 "75% criticized the small bathroom."
    • 4.4 "Rooms are not good."
      4.4 "56% didn't like the uncomfortable beds."
      4.9 "51% complained about the bathroom."
      2.5 "For 75%, the rooms looked old."
      1.3 "87% thought they were poorly maintained."
      3.1 "Air conditioning was criticized by 69%."
      2.5 "75% found problems with the furniture."
      2.5 "75% criticized the small bathroom."
      0.6 "94% were unhappy with the view."
    • 3.0 "Terrible amenities."
      3.1 "69% thought the building wasn't nice."
      0.0 "For 100%, the lobby entrance was sub-standard."
      0.0 "100% were unhappy with the handicap accessible facilities."
      1.3 "87% thought the facilities needed updating."
    • 1.6 "Horrible vibe."
      1.6 "84% criticized the unstylish hotel."
      0.0 "For 100%, the lobby entrance was sub-standard."
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    Overall rating

    8.0 Good
    Based on 581 reviews
    • 9.4 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
    • 8.8 "Great service."
      9.9 "99% found the staff to be very friendly."
      8.7 "87% said the reception staff was great."
      9.7 "97% thought the service was very professional."
    • 8.8 "Food is delicious."
    • 5.5 "Breakfast is mediocre."
    • 5.5 "Average value."
    • 4.9 "Not very comfortable."
      4.1 "59% didn't like the uncomfortable beds."
      2.3 "77% criticized the small bathroom."
    • 4.3 "Rooms are not good."
      4.1 "59% didn't like the uncomfortable beds."
      4.6 "54% complained about the bathroom."
      2.1 "For 79%, the rooms looked old."
      2.3 "77% criticized the small bathroom."
      2.4 "76% found problems with the furniture."
    • 2.9 "Terrible amenities."
      3.0 "70% thought the building wasn't nice."
      0.0 "For 100%, the lobby entrance was sub-standard."
      0.0 "100% were unhappy with the handicap accessible facilities."
    • 1.2 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
      0.0 "For 100%, the lobby entrance was sub-standard."
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    Overall rating

    8.1 Excellent
    Based on 159 reviews
    • 9.5 "Terrific location."
    • 8.8 "Great service."
      9.9 "99% found the staff to be very friendly."
    • 5.9 "Breakfast is mediocre."
    • 4.6 "Not very comfortable."
      4.9 "51% said rooms were small."
      3.8 "62% didn't like the uncomfortable beds."
    • 4.1 "Rooms are not good."
      3.8 "62% didn't like the uncomfortable beds."
      4.9 "51% said rooms were small."
      4.8 "52% complained about the bathroom."
    • 2.6 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
    • 1.5 "Horrible vibe."
      1.6 "84% criticized the unstylish hotel."
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    Overall rating

    8.3 Excellent
    Based on 34 reviews
    • 9.4 "Terrific location."
    • 7.4 "Good cleanliness."
      7.7 "77% said rooms were clean."
    • 5.6 "Breakfast is mediocre."
    • 4.8 "Rooms are not good."
    • 4.7 "Not very comfortable."

    Overall rating

    8.1 Excellent
    Based on 365 reviews
    • 9.3 "Terrific location."
    • 8.3 "Great service."
      9.9 "99% found the staff to be very friendly."
      9.8 "98% thought the service was very professional."
    • 6.5 "Internet is average."
      6.1 "61% thought the wifi quality was ok."
    • 6.4 "Average cleanliness."
      6.9 "Only 69% said rooms were clean enough."
    • 5.4 "Breakfast is mediocre."
    • 4.9 "Value below average."
    • 4.6 "Not very comfortable."
      4.8 "52% said rooms were small."
      4.5 "55% didn't like the uncomfortable beds."
    • 4.5 "Rooms are not good."
      4.8 "52% said rooms were small."
      4.5 "55% didn't like the uncomfortable beds."
      2.5 "For 75%, the rooms looked old."
      4.7 "53% complained about the bathroom."
    • 3.0 "Terrible amenities."
      3.2 "68% thought the building wasn't nice."
    • 1.8 "Horrible vibe."
      1.7 "83% criticized the unstylish hotel."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great reception"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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