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the hosbtalitiy of the hotel its very poor i have a problem with them i took coffe from outside then they told me u sholdnt take at the looby u shold go to ur room this is 1st time i saw that at hte 5 stars hotel so i need to dilver that massege to them as soon as poissble thanks and best regards
location we find some stuff for the previous guest in the cabinet, the AC is very bad to control, the furnature is not fit for the rooms
everything was just perfect, food, rooms, good value for the price
The room is big & comfortable. The free internet connection. No Wireless internet. However, internet cables are availible at the rooms for free.
Only Location & its family hotel.
nice location the carpets in the room need to be changed, waitress for resturants should be more helpful for customers
the room and the organization of the hotel The staff was rude and uncooperative. The bed was very uncomfortable.
Only the front desk staff and their smiles. Managers were very rude. The hotel offered only buffet and no alacarte. After checking in, they revealed that i must pay 15% service charge which was not mentioned in the booking.com site. I was very pissed and cut my stay by a day.
The resturent on the beach
A luxury retreat in the heart of the oil capital of Kuwait.
The comfort and wecoming/friendliness of the staff. Also, the free 2 hour extension, Everything was perfect.
comfort the reciption services is too slow they let me white along time
the adjacent shopping mall service of internet was poor
decoration and the site of the hotel paying cash on time of check out like european hotel whats the problem in paying cash to the hotel ??!! they refused i book 4 rooms and i pay for them
health club I ask them to clean the room after I get out but after one hour and half the room was not cleaned
Rustrant &caffee car parking there is no shed ther are only five park with shed
The hotel is superior and reception is fantastic special Mr. Mohammed the duty manager
It was an excellent stay
Good breakfast and location Very expensive
the location the payment they block my visa card for 2 room and i need only one
maybe if they consider changing the rates food needs improvment
The must important is the location check out processing take longer
breckfast was good and the hotel have the best place ever seen ( near to the malls and cofeshops very small room
Location, near to Marina and alot of resturants. One of the staff was trying to show us the room before check in, and he used the master key to open to door without check the vacancy of the room!! one family was inside and he just said sorry I'm housekeeping!!!!!!!!!!!!!!!!!!
It is easy to find it, but crowded area with limited car parcking. walking to distance to some shoping malls. and nice restuarants in the area. Nice TV with good chanels. Room and bathroom are quite small
The shower room ran out of shampoo completely, so I called the front desk for refill. But when I was taking a shower the next day, I realized they still hadn't refilled it and I had to dry myself up and wait for the shampoo!
Ibis Salmiya is very conveniently located. Accessibility to any part of the city is very good. Dining & shopping is literally at the doorstep. Service is very prompt. The overall value proposition is very good. Highly recommended. The rooms are small. I am not sure if even a baby crib can be added if required. We were 2 adults & 2 children, and had to take 2 connecting rooms.
-Very clean rooms -Free Internet -Excellent Service - Fantastic Location - Reasonable Price - Great for business travelers If you're looking for luxury, this isn't the place for you. If you're looking for a clean room, good price, and excellent location, then I definitely recommend the IBIS Salmiya.
Ibis has an excellent service and a very polite staff,plus the food is also good for the hotel,especially breakfast
excellent food lack of laundry room
not far from the bech
location is excellent No free car parking for residence !!!
Location is cozy,near to resturants,shopping malls and the see. No bellboys to help in baggage handling. No Fridge at the room. No tea kettle. no iron, very poor bathroom amenities .uncomfortable mattresses and pillows.in this area of the world the idea of Self sevice hotel is not much common.
Buffet BBQ nights at the poolside
lovely and friendly staff
Location Furniture and toilet size very small for suite for 4 people
The quiteness of hotel surroundings. The hotel staff aren't friendly they all give you that weired look!
it was so quiet
the facilities were excellent, we had a tour inside the hotel and saw everything, actually we're thinking of planning another stay again :) there was no wireless network.. the room had 2 cables for the net..also, the receptionist.. I don't know but we (both my husband and I) didn't feel good about this guy..
Pool area was nicely laid out and very quiet. Suite very spacious, though very poor quality of bathroom. Beach area very poor. Hotel looking very tired though it is relatively new! See above
I liked the spa, the swimming pool & the services.
childern facility Sewage smells. No privacy for the gulf nations
Great service nothing to much to ask for The rooms were very tired looking and not very welcoming
the best things is the Breakfast in general it is good however the furniture is very old,
*Great service from staff. *Good restaurants *Confortable rooms * Very relax and no noise.
staff was very cooperative & nice, the sea side view from costa suites was also amazing, the rooms looking new since the hotel just opened last year, the design of rooms is in modern style, jacuzzi in costa suites, sauna, worthful buffet breakfast,,,,,,, it is actually a five stars hotel on the see front of kuwait!! the location wasn't correct which was provided by booking.com the GPS numbers incorrect clearly!!! I spent 1.5 Hour to finde it !!! although it's not hidden if the correct numbers given even in google maps it was wrong!!! the only significant negetive point is that they are not following the cleaners well coz I found used packed ear cotton buds in the bathroom!!! one more thing that the hotel is not providing early check-in were it is actually provided at even cheaper hotels. The price!!!
complementary service of transfer from and to the airport. desk stuff very friendly and helpful.
The hotel was very good nice and beauty The air condition wasn't good and the Rooms were not quiet
room cleanliness although the hotel location is excellent, the front desk staff is untrained well to treat with customer ,for example, my reservation paper at the hotel was missing. The hotel did not provide well drinks and fruit basket and with regards to room services response is very weak.
The staff were friendly and helpful The room in the Juniour suit was clustrophobic and wasn't worth what we paid for at all, will never stay there, it's simply unrealistically expensive
staff were excellent and pick up service worked well and food was very good and good value for 4 star hotel Junior Suite side room was a little small
Service is superb, excellent support and welcome service. Food is also very good
it is very crowded specially in the breakfast, they need to organize their restaurant more coz you dont feel that you're in five star hotel
This hotel is good for relaxation and for people who enjoy the beaches and sea side The left was not working at that day
The location was great i needed a break from work with my kids and it was great escape by the sea
becouse it's to quite no
very slow and poor service.
The Hotel is a great location for the main Kuwait Promenade and the main social areas. The rooms were very spacious and the staff more than happy to assist and accomodate the guests. It was a mixed bag in terms of guests, several nationalities. No
The furniture and room design was good the hotel staff were helpfull wi fi service excellent The toilt was very small and smilly ,very noisy area I couldn't even open the window, had some problem with TV ( sattelite service was weak)
very well appointed and excellent amount of space. great value for money, great location, great friendly staff, would highly recommend. lack of toilet paper..
I liked the service, parking area, easy for me to go anywere (location) Some of the hotel staff
Close to the things we wanted to do. Plenty of places to eat Indoor pool was ice cold
large room and quait
Friendly staff, trying their best but not so professional. Loved the pool at the ground floor. Very good location. Huge bed and very big room. Very comfortable sofa opposite the plasma TV. Room was very spacious but did not have a desk to work.
the hotel is clean and in a good location the hotel was hard to get to, there were no direction signs for the hotel and the room was cleaned only after we ask the hotel staff to.
Spacious 2 bedroom apartmnet at excellent price. Helpful staff. Breakfast
The hotel was dispoented for me and my family, old furniture and most of the electrical items are not working the doors are in bad shape. no enough parkeing. Everything was really bad.
i liked the atmostphere in the hotel. the survises were fine and the rooms were comfortable for a family. i liked that there were two bathroom which is not common to see. it was hard to find the hotel as the there were no signs anywhere for its location. i did not like the breakfast also there were no enough choices.
Everything is standard. only its location is good bathrooms are small one with shower only. AC is central which can not be controlled for each room. bad smell, and sometimes you can smeel smoke and cooking from next apartemnts. Manger does not know how to manage. the worst thing is no enough parking. they ask to keep your key to find parking. it is basic apartment. it is big but you feel it is below standard. it is not comfortable and bedroom sheets and below are ver bad. i do not recommend it at all, and it does not worth to stay there. even the breakfast is just 6 area meters next to recepiotion. also the gym is next to receiption with 3x3 meters with only 2 machines old
location, friendly staff, rates of the rooms bathroom are not well mentained
affordable; location good; comfortable and clean (though tired!) day 1 breakfast never appeared; were told to wait a few minutes... one hour later we walked out; I was berated for not waiting in the evening out in the car park where I was with a friend who I was wanting to talk to - not appropriate behaviour (this subject came up with the same person 3 times and 2 other people as well ... very tedious and rude)... however the same staff were also very nice the next day!
I only like the location The hotel was too dirty, the rooms are owfull and specially the toilets with kokroches.Break fast was very simple and not that impressing.A/C switch was not working some times where we had to ask the recetion to come and maintain it.there was no cleaning done,even the bed sheets and towels were not changed on the next morning!!!
Everything was good. Hotel Admin were not very much prepared to accept credit card payment end therefore it took me so long to make the payment.
the breakfast is very poor
The excellent attitudes of the staff The staff has no knowledge about tourist sites and no maps or catalogues were available, Breakfast was really cheap, doors and walls were poorly painted