The hotel is located in the most lively financial, commercial and cultural area of the city of Maracaibo. The hotel, which was renovated in 2010, offers 300 rooms and suites distributed over 6 floors, and facilities including 2 bars, room service, meeting rooms, wireless Internet access, a business centre, secretarial services and department stores. This range of services and facilities, plus the excellent service and personal safety features, make this a hotel ideal for both business travel and family holidays. Other facilities at this air-conditioned establishment include a lobby with 24-hour reception and check-out service, a hotel safe, currency exchange facilities, a cloakroom, lift access, newspaper stand and hairdressing salon. Snacks and dining are offered at the café and restaurant. A laundry service and garage are also available. The hotel is designed according to the latest architectural trends and the latest technology, accompanied by a variety of services, safety and comfort to make each guest's stay more enjoyable. The en suite bathroom has a shower, bath and hairdryer. Rooms include double or king-size beds, a direct dial telephone, satellite/cable TV, a radio, Internet access, a safe, mini fridge, tea and coffee making facilities and an ironing set. Air conditioning is provided and each room has a balcony or terrace. The hotel has two swimming pools, including a children's swimming area, a poolside snack bar and parasols. Guests can also make use of the gym and steam room, or treat themselves to a massage or spa treatment. A continental breakfast buffet is served daily. Lunch and dinner are offered as a buffet, set menu or à la carte.