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The facility is dirty, has poor renovation quality, and everything was closed down. No restaurant, no bar, half the water park was closed. The water park air hurt my lungs to breathe because the chlorine and chemical levels were off. Very unhelpful staff. Called down for more blankets which they never delivered. Tried to not give us water park passes even though they were included in purchase. Pretty horrible all around.
The female staff at check in were super nice. The fact that everything can be heard in this hotel no matter where you were. We were on the first floor and had to listen to the kid in the room above us run back and forth across the room and jump/fall from 7:30am until they left for the day and then listen to it again at night when they came back until well after 11pm. I called management, said they would take care of it and it continued for the rest of our stay. HORRIBLE!! The bathroom shower curtain rod was just hanging by a thread and ready to fall off. The fan in the bathroom sounded like it was going to explode every time we turned it on and there was a huge chunk of ceiling missing where the fan was at. Not to mention that I somehow de-magnetized our room keys and while I was getting them fixed my husband was able to take a credit card and open our door just by slipping it into the side of the door. How wonderful that none of our belongings were safe the entire time we were there! This place needs to fix their stuff. I wouldn't come back again. Not worth the headache. Take some of that $$ we spent and put it to some good use.
The staff was very friendly and courteous. the deal I purchased did not include water tickets, it cost another 60$ when I got there, the hotel is dated and needs some repair work done on the rooms. Overall it was decent but was NOT happy with the water park passes not being included for such a high price.
Nothing was running in the waterpark and no one disclosed this at check in. Staff was incredibly rude. Dirty sheets. Dirty coffee filter left in the machine. Tub did not drain. Ice maker broken. When requested help from staff told to deal with manager in the morning. 45 min check in. 45 min check out. All of my money was refunded after quite an argument. Complete BS! Everything.
Check in and out staff were friendly. No wifi available even though it was advertised as free. Dirty carpet in room. Clogged shower drain. Constantly running toilet. Rundown room appearance. Overpriced for a person to enter the water park only to watch their child and not partake of the facilities. Breakfast buffet was inedible and coffee was like warm dishwater.
Relatively close to Cedar Point. Cheap price. Clean Mattresses were uncomfortable and furniture in room felt dated. Walls are very thin, a lot of road and hall noise.
VERY clean and attractive rooms, comfortable beds, friendly staff Very few rooms with a refrigerator. Had to go without.
I liked that it was close to the expressway. The rooms weren't as described on the internet or the same as the pictures on the internet. The staff was rude. The room looked like a hospital room only half as small. There was only free digital stations, no cable or satellite, also there wasn't a DVD player or blue-ray player to make up for the lack of stations. of the 50 that were suppose to come in according to the card by the TV, only 3 actually came in. The parking-lot was small and crowded. Online it said there was a refrigerator, there wasn't. when told about about this the receptionist responded rudely and laughed and said "Well guess that is too bad because we don't guarantee anything here except a bed and a toilet." I was extremely disappointed with this hotel and will not be going back. ever...
It was very clean. I liked the wood floors! The staff was friendly!
It was perfect for us. We were in the area for a couple of days and needed a hotel room to sleep and shower in. The price was $10-50 cheaper than others in the area and we were able to book two days ahead of our stay. The continental breakfast was pretty standard and well stocked by the two employees who were really friendly and hard working. The lobby decor is outdated but we weren't there to host a wedding or anything so it didn't matter to us. All in all, it's what we expected and needed and we were thankful to have it for the best hotel price in the area.
I booked a king room with a hot tub online. The room they gave us the tub didn't work and they couldn't fix it or put us in another room that night so we decided to watch tv. Cable didn't work either. So we had to spend our first night of our honeymoon watching mantanaince people try to fix our cable. The manager told us she would refund us 1 of the nights for our trouble. Next night they put us in another room, which doesn't include fridge and microwave like it says online, but atleast the cable and the hottub worked. Manager is a liar and didn't even refund us half of 1 night. We were already an hour away when she applied the discount of a whopping 45 dollars. I will not ever stay at a quality Inn again. Very disappointed with the staff and with the rooms.
All very friendly staff despite being undestaffed and having poor facilities to work with. Breakfast was ok too. Old building, musty carperting, mold in pool area, understaffed service, lack of extra sheets, towels, and pillows.
Waterpark was phenomenal for an indoor park. Suited more for younger children than tweens. Had a hot tub that was for adults only but children were present and splashing around a lot of the time. Overall, pretty nice. Rooms could have been cleaner and they are not the "family suites" as advertised, they are double hotel rooms with log furniture.
They had everything we needed right on sight. We liked the extras that they offered for our children. They received Wolf ears at arrival and had activities and a bedtime story in the lobby. We all enjoyed the waterpark! The game room closed at 9. I think 10 would've been much better. We couldn't fit everything in. We had one staff person at check in that wasn't helpful at all and wasn't very nice. Another person apologized for her and took care of what we needed. Everyone else was very nice and helpful.
Rooms reception reponse time to room calls people where respectful I could relax and have fun with the kids Breakfast at the restaurant it brought down the standard in my view
GREAT WOLF LODGE WAS EXCELLENT. THIS WAS MY FAMILIES FIRST TIME THERE AND I WAS VERY IMPRESSED. THE LADY THAT READ THE STORY YOU COUNLDN'T HEAR HER CLEARLY, AND THE FOOD IN THE DINING ROOM FOR BREAKFAST WAS HORRIBLE. OVERALL IF THESE TWO THINGS GET CORRECTED , THIS PLACE WILL BE AWSOME.
Friendly staff, nice rooms/amenities, great value Wi-fi slow and functions sporadically. An abundance of Trump campaign signage with no corresponding reason/event.
It was a very nice room and the price was just right, the restaurant across the street was delicious and I would stay here again There was trash underneath the couch but other than that no complaints
Was nice to have a sofa in the room for extra seating. The beds were a bit small. Would prefer queen beds over the full size. The sofa should have a pull out bed for extra sleep space.
Spacious room, friendly staff Uncomfortable bed
Room was very nice for the price, and the breakfast was great, they even have a pancake machine! Staff very friendly too.
Nice hotel There isn't much parking
excellent rooms due to fact that you get a suite bad tempered staff. weird attitude
Staff was incredibly friendly and gave incredible service. This includes both the front desk and the housekeeping. I love that breakfast was free and had a lot to offer. Its actually been the best hotel service I've had in awhile compared to a lot of other places I've stayed at. Thank you much.
The room was clean and comfortable. Very close drive to many restaurants and the park. Though having the jacuzzi split between the bedroom and the bathroom, it turned out to be a pretty cool set up. We loved the huge tub! The decor is very dated and the grounds could use some upkeep. The "continental breakfast" was disappointing (thawed frozen waffles, three choices of cereals, and pop tarts). We didn't like the outdoor seating area, since it was pretty cold that morning.
place was very clean with no maintenance issues . the ac and heat unit worked very well. was able to take motorcycle inside court yard and park right at our doors. the outside screened in room for continental breakfast was a very nice addition. housekeeping staff was great and supplied me with extra rags and showed me where outside water hose was to wash my motorcycle because it was so dirty from being caught in rain.
The location was awesome. We went to Cedar Point and it was super close and very easy to find. When we got to the hotel the room was so cold. I mean really cold, which was nice since we had a blistering hot day at Cedar Point, and all of us really like our rooms to be chilly. The room size was very nice for four people and we for comfortably, I would not have stayed in the room for an extended stay though. The hotel was also pretty close to some nice food resturants in the Sandusky area. The room and bathroom were also pretty clean. The hotel wasn't fancy or brand new, a little run down, but comfy. That bathroom. The bathroom was way way too small and every time we turned the light on it made a distorted ringing noise that was so abnoxious we used our cell phones for light. Also, the breakfast. The breakfast was not very good at all. There was no warm food. You could put like a bagel in the toaster oven, but it didn't work. We also had to walk to the Pavilion, which was forever away from our room and it was also outside. It got very hot and muggy in there really quick. We even left and took our breakfast to our cold room.
easy check in breakfast breakfast - .outdoors
Cozy room with a fridge, microwave and jetted tub. Had a nice selection for breakfast. Rooms could easily be updated and be so much nicer. Coffee maker did not work.
Convienient Newer Hampton Inn owned by same people was closer to the highway and they would not transfer our reservation.
We loved our weekend getaway and the big whirlpool in our room.
The mattress Price for room quality. Room was ancient and had no pay per view
Great Breakfast! They Only Had 4 King Bed rooms
Brian at the front desk was enthusiastic about being at the hotel, very professional and courteous
Everyone was friendly, hotel very clean, breakfast buffet was very good and afternoon cookies was nice. Pool and hot tub were clean and beds very comfortable. Average room, bit pricey. But considering the area and older hotels, I was w lling to pay for a better hotel.
The price of the room was fair & the location was excellent. No refrigerator and no microwave in the room.
This hotel was very clean and in a good location. The staff was very friendly and helpful. The beds were comfortable and the room was very nice. The shower had excellent water pressure and the tv in the room had a very nice picture quality. The pool was clean and the exercise room was nice. Their continental breakfast was the best of any others we have had from anywhere else. They had a wide assortment to choose from including waffles, cereal, yogurt, fruit, toast, english muffins, bagels, muffins, doughnuts, and a hot choice that changed daily. The ladies working at the breakfast were very friendly. The only downside to the hotel is that they do not have refrigerators, but they do have vending machines and ice machines, so you can make it without one. I highly reccomend this hotel to anyone!
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Great breakfast, nice staff.
You are definitely feel like a guest they appreciate. Their attention to detail and cleanliness in superb. The breakfast buffet was delicious with fresh make yourself Belgium waffles. I have to say I was very impressed and happy with this hotel. There was way too much chlorine in the hot tub. My son and I were trying to sit in it for a late night soak and my eyes and lungs were actually burning. I had to get out because of this. Couldn't even be in the room. It was overkill.
We spent a great deal of time researching hotels and reading reviews before deciding to stay at this Hampton Inn. Our family (2 adults and 2 children) visited Cedar Point and the African Safari. Check-in was the quickest that I have ever experienced. Gavin was very polite and made us feel welcome. The room is basic, but decorated tastefully. The beds are very comfortable. The room was stocked with plenty of towels, an extra blanket, and more than enough pillows. The hotel was so quiet, that you would think that you had the place to yourself (in our case, the hotel was full). There were no maintenance problems and no elevator delays. The breakfast buffet provided plenty of choices for our family. Every day, there were two hot foods to go along with the cereals, donuts, muffins, bagels, etc. The hostess(es) could not have been nicer! They were constantly refilling the food supplies and cleaning up after the guests. The food was displayed beautifully and was always covered to maintain fre...
How amazingly clean it was! I would definitely recommend Fairfield Inn.
Breakfast wasn't that great. The waffles were a bit hard. Overall I will stay there again.
Clean and practical. Small room. Sink outside bathrooms.
staff was friendly and knowledgeable. great location for Kalahari and even cedar point. my coworker had her night refunded due to seeing a bedbug on her sheets! I had a bug in my room but my husband said it wasn't anything bad and that we were just staying the night and it was late and didn't wanna move our family.
The Location I was assigned to a room that was a smoking room, the front desk attendant did not ask if I wanted smoking or non. She was rude and seemed aggravated when I asked questions about the location.
Nothing First room window was stuck open, service was horrible, breakfast was till 9:30 by 9 there was only 1 cereal left, tables where dirty
Very clean cool room. Nuce size flat screen tv. Clean pool.. close to restaurants and 10 mins from cedar point. Would stay again without a doubt. Housekeeping was very food and the staff was amazing and you get a nice breakfast love love love it Nothing it was so nice to be that close to cedar point
There was nothing good about our experience. It made our trip extremely inconvienent The hotel you booked us was closed and we were forced to go to another hotel which was HORRIBLE. It was not what we booked nor expected. We brought this to your attention and you did not fix it to our expectation. We are extremely dissatisfied.
Great location and very affordable for an additional option for lodging during a convention at Kalahari.
The room had a terrible mold smell that never completely cleared out. Windows did not have screens, so I did not feel comfortable leaving windows open long. Utility room had 666 carved into door.
None The mattress was horrible. Worst sleep I have ever had.
This guest did not leave comments about this hotel.
It is not far from Cedar Point and near the strip of major restaurants and other shopping locations. The decor was extremely outdated, there were doors that had been removed that should not have and when we tried to use the heater in the room it stunk so badly of burning plastic we turned it off. The continental breakfast was a joke.
The location was good. For just a place to sleep, it wasn't too bad. The room we received didn't look anything like what is on the internet. The room phone & some of the outlets didn't work. Where the wall met the ceiling, there was a big crack around room. No wifi. No refrigerator or coffee pot in room. Updates need!