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Staff Location was questionable, bed wasn't very comfortable, dirty room BUT was told the upstairs was a lot nicer and recently remodeled (I wanted a bottom unit so that's my fault)
The in-wall heat pumps are a handy and comfortable feature. Rooms are large and equipped with a closet, mini refrigerator, and microwave oven. The plumbing is not up to spec so that whenever your neighbor takes a shower it emits a continuous shriek, like a jet engine in the wall. The pillows are like rocks. I would have been much better off sleeping on the street.
Good price, comfortable They mixed up my check in as someone else and almost charged me as someone else who clearly wasn't me
The front desk guy was very nice and welcoming. Very friendly. I got a non smoking room that smelled like smoke. I just wanted to sleep because I had an important meeting the next morning. But at about 1am some random person came in my room. He said that he was told it was his room and his key opened my door right up.... Not good at all... ALWAYS USE THE DEADBOLT AT THIS PLACE!!!
The room was dirty and the toilet didn't flush. So gross. The front staff was rude. Just awful
Worse breakfast everp
The price was cheap and booking was easy through kayak Where do I even start. The rooms are listed as having a mini fridge and wifi. The room did not have a fridge and the wifi never worked. When I got to the front desk to check in the girl said that she couldn't check me in because the computer was frozen. She was waiting for some guy to come down and fix it. While I waited she started helping another guest who was asking questions about some credit card. The guy who was supposed to be fixing the computer so I can get checked in started helping that guest too. So no one was fixing the computer. Finally the computer was working and the girl didn't even bother to ask him how he fixed it so she can handle it herself next time. When I finally got to my room the door was open and when I went in it was not clean. There were no sheets on the bed and there was a box for a double sided dildo on the floor(I am not making this up). When I got to the elevator I told one of the maintenance workers what happened and he just looked at me like I was crazy. Next room I get moved to the floor above and the hallway smells like cigarette fortunately the room doesn't. Tried turning on the tv and there are no batteries in the remote so I have to call the front desk. When the maintenance guy comes up he fixes it. I told him about the wifi and he said he'll reset the router. I'm guessing he never did because the wifi still didn't work. Moral of the story you get what you pay for. The rooms are decent it's such a shame they could do so much more.
The softness of the bed, and tv Was not a full set of towels in the room, beds were too loose on the floor, Walls were crappie behind the beds, couldn't smoke in my room, not culturally balanced with the employees, service was very bland with no personality, felt like a FLOP HOUSE for slackers. No kind of real breakfast! We're adults, not kids, I expected a adult type meal and nothing but cereal and bagels with half stale pastries, and no bar tender.
I liked the location The continental breakfast was a joke, room was super dirty. There was hair all over the sheets that didn't belong to me. The fans have never been dusted, looks like someone spilled something all over bed and down bed skirt. No water bottles anywhere.
Location The hotel is very disorganized from the moment you arrive you can tell from the front desk chaos, something is very wrong here. It is very dirty and unmaintained. I'd stayed at motel 6 better then this. I even got over charged for my stay by $100 extra. Worst worst experience
Nothing The sheets were dirty and they ran out of towels
Location Tv did not work no towels or toilet paper in the room and it took two hours for the staff to bring any
Beds were comfy No towels in room. Neighbors kept doing a lot of noise. We call front desk a few times but they didnt do anything.
Nothing Made my reservation over 2 months ago. They send an email asking for me to secure my reservation with a payment due to high demand. I do as they ask and provide a credit card. I arrive on my day of reservation to find that they are completely out of rooms. Nobody processed my payment. I am told there is nothing they can do since I was never charged for the room. So there I am in their lobby scrambling to find another hotel. This place is absolutely unfit to be a hotel. The management sucks. Also while looking for another hotel I overheard guests asking for towels. They were out of towels! They were going room to room asking for towels that were not being used! Horrible!
Didn't have microwave or fridge like my last stay
The staff was helpful and very kind to me even when I had a problem checking in (it was a fault of mine not theirs). The rooms are nice enough and was spacious. Seemed clean enough, except for when I looked up at the fan. Did not like that I come in and use the restroom to find that there is no towels, had to call housekeeping for them, also they must have just painted because there was paint on the floor and the outlets were missing their covers. The bathroom light was not sufficient enough for the size of the bathroom either.
nice and quiet
good location, room was always clean, quiet, plenty of venues for food and entertainment around. would definitely stay again. only headache was Sunday morning breakfast, had soft ball teams eating before checking out causing a backup at breakfast line. staff handled it amazingly well though.
Loved the location and staff, very courteous and attended to the one flaw. Would stay here in the future.
Newly remodeled room. Nice wide shower. Decent water pressure. Somewhere in the wall, there was a loud dripping sound whenever shower ran upstairs. Breakfast has slipped! Quality was okay, but last year there was a very friendly chef making omelets to order. Now just prepared hot items. Sunday at 8:45AM, no fruit at all. No coffee creamer. Breakfast was a main reason for coming back here, versus one of the many, many other hotels nearby.
Breakfast was great!
The Ayres hotels are an excellent value for your money. There is nothing NOT to like at this hotel.
I was really disappointed when I first got to our hotel. My husband and I were visiting for a fun weekend away, but when we got there I wished I had picked a different hotel. It wasn't awful, but the rooms smelt funny, everything was cheaply made, and the carpets were extremely old. Our coffee maker was broken, and the hair dryer was as well. The location was AMAZING, and that's the only reason why this place has a good rating. Their website is for their sister hotel, which is beautiful and overall a much better hotel. So I thought that was misleading. I also looked at their sister hotel prices (its right next door) and they were cheaper than what we had paid for the crappier one. If you're looking for a place to sleep, this is fine. But if you want to enjoy a weekend away, find a different hotel. Oh, and good luck getting cell service in your room. And the WiFi is awful, too. Smelt funny, horrible cell service, extremely slow WiFi, broken coffee maker in room, broken hairdryer in room, really outdated and dirty looking carpet. Not a single thing made me think, "That's cool!" or "Wow, this is nice." This isn't the place to go for a weekend away, it's best if you only need to sleep overnight and that's it.
Clean and comfortable
The hotel had great decor and the room was very nice. They had great ameneties and the location was perfect. Close to everything! We enjoyed our stay very much. The breakfast was the best hotel breakfast we've ever had traveling. The restroom floor was a little dirty but to be fair I'm very picky and am very particular with restrooms. We did have a problem with check in. We arrived just after midnight and they said my credit card was declined or no good. They kept saying I was giving them the wrong number and I used a different card when I reserved the room. I know what card I used. My card was fine and they accepted it. Then we ended up getting the wrong room. Two double beds and not the king we reserved. I think they had the wrong reservation . When I showed them my reservation, they fixed everything right away. I was happy with the outcome.
Staff was great. Breakfast was pretty good Bed was not so comfortable
We stayed in a king spa tub studio. The room was spacious, clean, stocked and all furniture was comfortable. Housekeeping observed the do not disturb sign for 2 nights and were easy to reach for anything we needed, Wendy at the front desk was a real pleasure, we were greeted with a sincere smile, a smooth fast and thorough cheek-in Thank You.
Really enjoyed the large clean room and the bed was wonderful. The breakfast was good to start off the day! Will come again
I liked the comfort. The pillows aren't as steady and fluffy as the used to be. Not enough pillows on the bed. I had to request a room change, because ants were in our room. The irons were not operable. The first room, we had to request an iron. The replaced iron did not work. When we moved to the second room, due to ants, the iron of that room did not work. We had to end up going out to buy an iron. Room service was not good. The service took forever to show up, if they showed up. This has never happened, in my year and a half of dealing with Azure. Azure has always been responsible in the past.
I loved everything about the hotel !
Room was nice and comfortable Late checkout only until 12 noon
nada Made reservation for two nights. Called the front desk during the morning of my arrival date. Told front desk that I would be checking in late. Front desk said no problem. Front desk proudly said, "We do not cancel reservations!" I went to a gathering with friends. I had a midnight snack and enjoyed the food. I was in no rush, as my room at the Azure was waiting for me. I walked to the front desk, and the time was about 2:45 a.m. This was now into my first night stay, which was paid. I talk to Graveyard Roy, give him my id card, and tell him that I have a room, reservation for two nights. Roy told me that he completed an audit at 2:30 a.m, and that he cancelled my reservation, because I had not checked in. Graveyard Roy cancelled both nights! It had only been 15 minutes since Roy cancelled my room(s), so I simply asked Graveyard Roy to check me in, using the reservation he just cancelled. Graveyard Roy started pushing computer keyboard keys, clicking mice, and kept looking from one computer monitor to another. I gave him the benefit of the doubt, and thought maybe Roy was helping the nearby air traffic control tower, and landing jets. Nope. Graveyard Roy was lost! I heard the GPS navigation system in Roy's head continually say, "Re-Routing". I saw Roy scrambling, and heard him say aloud, "Lets see, lets see, lets see...." I had to finally leave the poor guy alone, and I walked away and out. The whole time hearing keyboard keys a clacking and mice a clicking. Pop Quiz,..Why does Roy hold a position on the Graveyard shift? Answer in the form of a question. Bye.
Everyone was friendly - the breakfast was very good the facilities were clean. I stayed two nights. When I got back to the hotel the second night, it was late, and when I opened the door, I saw that Housekeeping did not clean the room. I went down to the front desk and they gave me some towels and coffee packets for the morning.
Nice hotel, clean comfortable rooms very good customer service
Big rooms, comfortable beds, quiet, hot full breakfast. Some variety in the breakfast and longer breakfast hours would be nice. The maid took one of my key cards that are used to turn on and maintain the lights and AC. Several Lamps were not plugged in, one had nowhere to plug it in...
It was very clean. Big room, very comfortable. Breakfast need to be improve.
Nice rooms Breakfast was a little lacking
Clean and affordable. Rooms were very large.
My stay here was great. I have stayed at ALoft, just up the street a few time and after a few poor experiences I decided to stay at Ontario Airport Hotel. The staff was amazing and very accessible. The room was very clean and the location is perfect. The shuttle service that will take you around town for free was also a huge plus. This is where I will always stay from now on.
I did like his hotel everything was really nice about it parking is really easy it was super close event I was going to my only complaint would be a they charge you $50 at check in now nowhere did it say it was charging $50 for checking in I called the office and complained about it because the $50 made my account go negative. And they did absolutely nothing about it which kind of made me mad.actually I'm still waiting for the $50 back and it's been five days that if it does Credit to my account soon I will never stay here again. That's the one thing that would make me not return to this hotel. everything is nice but beware of the holding fee.
I had made reservations for a double bed and when I got there they only had a king size bed
Staff was friendly Lounge, bar, and piano area were relaxing. Carpeting in the outer halls. The room door had foot prints and scuff marks.
Great shower, comfortable bed and pillows, good temperature plenty of towels, big towels, huge closet, big room Room smelled like mildew, there was no chair at the desk in our room, there was a long hair in our sheets, there was a bug in between our pillows
Old facility. Wifi didn't work
The breakfast was great! Good location for the Fontana Races Things were held together with tape, we expected the planes but didn't know there would be a couple trains that went by late at night.
Kayaks rate was close to what this Radisson was worth. I was very disappointed in this Radisson. They hallways smelled of mildew and there was black mold in my bathroom. Seems like this would be something that would be checked before assigning it to someone.
The staff was great! They were very helpful, attentive, and had great customer service. I liked that we got switched to a room close to a door on the first floor. my girlfriend has MS, so a long walk and stairs were too much for her at the end of the day. Unfortunately,there were some things that caught my attention. First off when my girlfriend and I were going to goto sleep. The sheets were stained, we called to see if they can send house keeping or switch our rooms. We chose to just have house keeping come, since we were all the way at the end of the hotel and didn't want to walk to the desk. She has MS and at the end of the day her legs aren't very strong, so the walk would of been a struggle for her. It took about 30 mins for house keeping to come and change the sheets. I also noticed that the doors had patches of different colored paint, rust in the basket in the tub and the mirror was cracked on the closet. Also, went to get water from the machines. The signs said the was a vending machine by the corner, but there were none there. Ended up walking all the way to the lobby, surprised the hotel didn't have a little store by the front desk like other hotels.
Quiteness I whiskey I could have stayed longer
Friendly staff and nice big room. We booked about 15 minutes before we got there and the transaction was easy! Close to the freeway and quiet. Very pleased!
Helpful and friendly staff when I checked in and out. I was counting on the restaurant being open on time. It wasn't and I was forced to have breakfast on the road. I chose not to eat any other meals there.
I am satisfied for room and environment.
The TV didn't work properly. The engineer was polite and nice. However, it took quite a while for him to replace a part and fix it. Not his fault. However, very inconvenient that the hotel gave us a room with a faulty TV.
The pool area was very nice. The room was clean and comfortable. Front desk help was great it was kind of pricey for a night stay
Great staff, very clean and beautiful space. The waiter remembered my name, which is always nice. That I forgot my bathingsuit for the pool!
Very good experience Didnt know how to operate your alarm clock! Must be the blonde in me, lol!
Room was nice, comfortable bed, staff was friendly and the best continental breakfast I have ever had. I honestly have no complaints.
The hotel was very clean the room was great better than what I expected definitely use this hotel again Nothing everything was good
Nothing. They are fucking asshole that wont refund you if you need to cancel Fuck you!
The location is very convenient, close to many shops and restaurants, fast food and grocery stores. Staff is very friendly they gave me an extra card key when i forgot it in the room. Also when we checked out, we forgot a cellphone and we called to ask for it and they had it for us in the front desk. Big plus for that! Breakfast is very good too it varies from day to day. A few things I didn't like was that there was a red jelly stain in the carpet when we got there the first night. Also the wood part of the vanity mirror had a crack you cant avoid looking away. Closet space was tight, the layout of the room seem flipped around. I didnt feel like it was as clean as it could of been overall.
I loved how the entire room was built except for the wall between the couch and bed but overall everything was really nice and spacious. The TV was nice and big bed was comfy and warm. Couch was large with a foot rest and staff was rather very helpful and friendly. If I had to come back again I would. I enjoyed my experience here. I just didn't like how when my girlfriend and I went to shower one of the towels had a hair that was not ours already on it. Thought it was gross but other than that no issue.
Fast check in N/A
I really like the breakfast and evening lounge on the 6th floor. Clean and actually good food.
The hotel is conveniently located in Ontario with access to 10 and Ontario airport. This hotel would be fine for business. Staff was friendly. The hotel needs some upgrades. Even the elevator seemed tired as it took its time moving between floors and opening.
Nice staff and nice morning buffet. Thought buffet price was a little high.
Excellent staff, very professional. Very accommodating, very comfortable. Was close to both freeways and shopping as well as restraunts. Fresh cookies and coffee 24 hrs a day. Starting the day with the free breakfast......the eggs bacon and patotieseach morning were restraunt quality. Extremely clean, tables and counters. I would and will stay there again.
location parking after dark was kind of scary, felt isolated
The hours of breakfast. I had to work, and had to leave before the breakfast was available.
Clean nice good breakfast When I checked in I was not told about the free breakfast The towel rack in our first floor room fell off The toilet tissue holder keep coming loose
Loved outlet mall and nearby food options to walk to. Friendly staff. Nice rooms. Breakfast wasnt great. Ants in bowl with peunut butter packets turned me off for the day.
Location near airport Beds are not comfortable VERY VERY noisy
it was nice, once we figured out how to get there. we enjoyed the complimentary breakfast. thank you. it was a little hard to get to the location from the main street. Noisy neighbors due to thin walls.
Very comfortable beds,clean modern style rooms. Easy access to the 10 freeway,Ontario mills and citizens business bank arena. Mini refrigerator,microwave and coffee maker. And full complimentary breakfast that was very good.
The 2 free drinks were great, The free breakfast was also good. The breakfast would have been more enjoyable if it was not the same thing every single day (i.e. sausage). Also limited pool and gym hours.
Location was off freeway We booked two rooms. One had no A/C and did not move rooms until the second night at midnight after the room was already 78 degrees. Got to bed at 1am and needed to be awake by 6am.
No carpet, microwave, refrigerator no carpet, floor cold to feet, put in handicap room, bathroom floor overflowing with water from the shower, booked room for one king and got two queens
nice updated room with a very comfortable bed and pillows. the breakfast area is a zoo. I saw sugar ants coming out of the overflow of the bathtub. One regular in room coffee pod and 5 decaf pods?
I made reservation on 6/13/15 for BW for6/26/15- 6/28/15 when I arrived there was no res. booking.com said BW did not Input fax...it was my daughters wedding weekend. I was 45 min late to 1 hr rehearsal... I was so disappointed with BW and booking.com. Someone dropped the ball on such an important weekend to my family. This is why my review is so long.. David Garcia is my name...
I liked the location and staff a lot, and I liked the breakfast! Way better than what Yelp claimed this location to be! The door to your room won't feel as safe as it should because there are gaps, so you feel the breeze from the other side and the light shines through.
Happy hour Lemonade at check in counter Water bottle in room Coffee in room Breakfast until 10:30 Thin walls
- The best hotel Breakfast I have had. It was a hot breakfast! Not just cereal and toast. - Rooms were spacious - Airport shuttle was right on time - 2 complementary drinks at the bar - In a safe area What more could you ask for? - No towels at the pool
It was a wonderfully relaxing room which gave our family a very good nights rest. We slept in a little bit and then had to rush to be able to make it to breakfast and the breakfast bar closed before we were fully done eating.
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This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Mini kitchenette, separate living room area from bedroom, entrance to bathroom from bedroom or kitchenette area. No good view, housekeeping does a sloppy job, no do not disturb sign to put on door (be sure to lock door or housekeeping will come on in if you don't answer immediately after they knock).
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The rooms are beautiful and very neat and clean. I don't think there was enough staff on hand for the events that was scheduled on that weekend. Only one person at the front desk for check-in plus not enough servers.
The room was lovely, clean and comfortable. The complementary breakfast was very well done with a great omelet chef who worked like lightening. The pool was large enough for multiple small groups to have fun. Staff was friendly. Cleaning service didn't clean our room untill after 4:00. The front desk mischarged my credit card and I'm still waiting for my credit. We asked for an extra blanket and didn't get one. No towells in the swimming pool.
Room was great and the afternoon reception was a nice surprise. No. I liked it was right off the freeway.
Embassy Suit has always been my first or number one choice. I love staying in embassy suit hotel. everything about embassy suit is all good to me. Embassy suit staff went and charge my master card $16.23 without my authority. I don't like it and my money should be credit back into my account period. I called the hotel no satisfactory answer was given and they even denied making such a charge.
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Great room and location near the Ontario airport, Ontario Mills mall, and Victoria Gardens. Plenty of restaurants nearby. The Wi-Fi signal was hit or miss. None in my room. There was a party in the conference/ball room that went until midnight and could be heard on the forth floor. All I ever got from staff on either situation was a 'Sorry, we can't help you.'
Loved the comfort. Loved the hospitality from the staff. The cleanliness of the room. The bed was so comfort. Great TV options. Refrigerator and microwave a definite plus.
Well for starters my boyfriend and I had a little trouble with our reservation but the staff was very friendly and took care of the problem ASAP and they give you cookies when you check in which is AWESOME! As far as the room, as soon as we walked into it it smelled super clean and it was. The room also had soap and shampoo dispensers which are so much better than those tiny bar soaps that most hotels have, so that was a major plus. There was only two things I didn't like about the room, the bed and the sheets. The bed wasn't all that comfortable I guess memory foam beds just aren't my thing but it wasn't that bad, and the sheets were really thin so we got cold at night.
Very happy with my stay
Loved the memory foam beds, staff was very friendly, had a later checkout (noon) when most hotels are 11:00 - they will even extend it to 1pm if needed! Room was spacious, had a nice desk, microwave and fridge. This place was very comfortable, great location, and a great price! The only 2 things I could sing this place for (and not enough to lower the 5 star rating) is that we had a hair on one of the hand towels - but that tends to happen. We also were hoping to connect our PS3 to the tv to pass the time, but they have a block from using the inputs. Again, understandable, but that would have been nice to be able to do.
Affordable Old ans stinky.
It was like sleeping in my car, but on a great bed. Room was great, very clean, great tv everything I could ask for. However, after the first couple nights I finally had to put ear plugs in in order to sleep through all of the car noise from the freeway. for the price I think it was great. Noise. And staff took too long to service room, so in my 5 day stay , they only cleaned my room once. They did not show up till we got back at 5:00 pm. Need to clean rooms much earlier in the day.
Welcome and check-in were fine, the room was large with a comfortable bed. Free fruit in the lobby was nice. Any rooms facing the freeway are subject to traffic noise 24 hours a day, so not recommended for light sleepers. Make sure to bring your own coffee to breakfast.
Staff was friendly enough. Filthy room and bathroom. Hair everywhere. In the towels, bathroom floor. Trash scattered on the carpet. Hair in the sheets. Yuk.
The staff was very friendly Get to room it look clean when in to rest room there was a yellowish firm on sink n pee stains on toilet.
I front desk people were rude and someone came into our room and stole, perfume, jewelry and 100.00 and the do not come in tag was on the door.
Staff didn't consider placing us away from the entire youth soccer team that crowded the front desk area..they allowed the kids to play and make a whole lot of noise way past midnight...common sense stuff
Clean with perfectly comfortable beds, roomy and not noisy. Nice workout room and breakfast area, always had tea, coffee and fruit available...excellent people working about! shower curtain needed more support but Im sure its already been fixed as all other aspects of hotel have been kept up.
Very convenient for Ontario airport. Friendly staff. Had penthouse loft. Very comfortable beds. Stairs are tight if carrying suitcases.
had a great stay... i love the pillows The furnace clogged and flooded our room... the maintenance man tossed down a towel... to fix it!
Comfortable, quite, slept well and the morning breakfast was great and delicious. Customer service was outstanding. The girl at the front desk Brianna was very friendly and helpful.
Great bed! Clean comfortable room with a good breakfast and location. I would stay here again.
The room was clean. A neat tidy set up and very spacious. As soon as I arrived they wouldn't let me check in at 3.. had to wait extra. Did not like that check out time was at 11am.