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Checking in was not only expedient but flawless. Had no issues at all, was in my room within 10 minutes of pulling up to the front door. Room was excellent and I do suggest the pool view.
Everyone from the front desk staff, the servers and bartenders, and the housekeepers did an amazing job. I work in the service industry in a casino/resort, and yet I experienced better service and a better experience with the staff at the Hyatt than where I work. A+++. The only things I didn't like had nothing to do with the hotel and its staff. It isn't located downtown, so it is a very short trek to the festivities in town. Also, it sounded like a large man was doing burpees in the room above us.
Loved that they had live music. Restaurant had good service for breakfast and dinner. Food was good as well. Did not like carpet in bedrooms. Bathrooms a bit small
Quick drive into downtown Monterey. Nice rooms and property.
There was very little water pressure from the shower. Also the heater thermostat did not work. We set it at 80 we were freezing and went to bed, when we woke up the heater never kicked on but the ceiling fan did? So weird
Great location, just off hwy 1 and easy to get to. Card reader on room repeatedly rejected keys, but front desk was helpful!
Comfortable bed, dog friendly, good location. Twice in one day our keys would not open the door and required us to wait outside for someone to bring new ones over.
No AC in room.
Clean facilities, close to Wharf and other fun activities. So noisy! Do not get a first floor room. You can hear EVERY footstep the family above takes.
We enjoyed the recently updated rooms including the very nice bathroom with vanity and open shower. We enjoyed very tasty room service meals (dinner and breakfast). We also used the pool which was pleasantly warm. The toilet was a bit of a tight fit with walls on either side. The air conditioner was a standing machine which had an exhaust that was separated form the back and until we reattached it poured hot exhaust over the air-conditioning.
I liked the outdoor area. There is a large pool, hot tub, games, and communal fire pit that was a lot of fun. I really dislike the bed covers. You are either way too hot or freezing. What happened to old-fashioned blankets?
Super nice staff. The $22 resort fee includes parking and internet. A little farther from the wharf/tourists spots.
We loved the suite location and personal parking spot. Great room, very clean. Didn't like that the telephone didn't work to reach lobby.
what sucked the most is that nothing I read about the hotel said that all the planes coming and going fly right over the hotel and if the plane was big enough the building shook sounded like it was coming right though the window. that would go on all night. would I stay there again NO
The room was large and comfortable and the staff was very friendly.
Location was great Staff - The asian desk clerk made me wait for an unreasonble. She saw I was waiting, walked past me twice, would not look my way after I sat down due to my health. She helped the other clerk in minor talk twice, she realy butted in. Having taken a behavioral at the FBI Academy, she gave a false front. with a demeaning attitude. I parked in the handicap zone and carried two suitcases, three medium size carry on bags. I had to carry my luggage up stairs (no elevator) which I maneuvered up two and down one set of stairs. I lost control of my luggage as I entered, an exited the hotel. I had to rest awhile before I started to drive. The bed needed to be replaced a few years ago. I'm really disappointed
Maybe at most the employees were nice. So first of I gotta say I hate giving reviews or surveys, so if I do it's because I was left with an impression...and I'm sad to say this was not a good one...I advise for you to spend a little bit more money for a better hotel. The place is near the fwy which could be convenient, but walking in you know probably not the best place...the room doors alone look like prison cells, you walk into the room and it smells horrible, our sheets were stained and looked nasty...the heater didn't work...even though I called and was promised someone would come look at it...but never showed up...the toilet made a horrible noise. If ur sensitive to sound not a good place to stay as you can hear the airplanes at every hour. The breakfast was sad...and they honestly shouldn't even advertise it. It looked dirty.
They overcharged me $140 and refused to refund me. It has been a nightmare dealing with this establishment. Their customer service is the worst I've ever experienced. Stay away.
Good location and excellent housekeeping. Couldn't connect to Wi-Fi service. Almost no connectivity for cell phone service (one bar for Verizon).
Beds are comfortable and clean
Nice balcony, fridge and micro, updated furnishing and decor, lighted parking lot and view of vehicle, were able to purchase tickets in lobby with bonus day to the aquarium, breakfast (continental) and kid/ family friendly. A great value for family comfort and convience!!! Initial check in hostess was not pleasant, the other hostess for tickets the next day was extremely helpful and polite, breakfast could have had maybe waffles to jazz up the breakfast selection and "cooked" hard boiled eggs, SHOWER was definately in need of remodeling, 70's style but clean and in good working order. Oh and yes, right below the jets/ planes flying over but it didn't bother us, we enjoyed watching them, and it seemed to only be early in the evening not when we were sleeping.
To get 5 stars from me 1. Keep your staff, the young girl needs more energy the middle aged Caucasian lady was great. Sorry didn't get names. 2. Replace the carpeting throughout the hotel. 3. Replace the wall paper and paint. 4. Add scrambled eggs or waffles to the breakfast. 5. Make reservations room-type specific, not what happens to be available, not sure if this is a kayak issue or hotel.
Personal is pleasant. For those of us who require a service dog or have pets this motel has a specific area where they put you. I've stayed in this motel in the past and had complained about the nasty carpet. This time around was worse than before. I stayed in room 149 as soon as I walked in and over whelming stench of dog urine. I don't understand how this is acceptable. It was so strong how can housekeeping overlook this and clean the room and report it as "ready." This carpet really needed a shampooing if not ripped out. JUST BECAUSE WE HAVE AN ANIMAL WITH US DOESNT MEAN WE RE OK WITH THIS. I went down the street to the market to purchase deodorizers. I pulled a bed sheet and layed it down so that my dog and I could walk around. Please upkeep cleanliness in these rooms!! You may want to rip out the carpet and use laminate flooring in these rooms.
Got a good deal on Kayak (through Priceline), and the hotel is good for the money we paid. It's close enough to everything else in Monterey (by car). It was pretty quiet, not noisy at all like some reviews said. If you're just looking for a place to crash for the night, this hotel will fit the bill. Do not look for anything beyond that though. The entire facility is pretty dated. Rooms are very old, and there's not enough lighting inside the room.
Price was a good deal. Room was spacious, with a small kitchenette. Neighbors were quiet. Staff was pleasant, if not very efficient. Breakfast was minimal, but ok. Smoke detector in empty room next door had low battery & beeped all night. Asked at the office that it be fixed, but it beeped all the next night as well. Finally found a worker to fix it. Housekeeping didn't start til 6pm which made it awkward coming back for the evening. the garbage in the room never got dumped. The shower curtain and bathroom window had mold; the windows got condensation very easily. There were cigarette burn holes in the top comforter and the mattress sagged a bit. Had hoped to be able to use the hot tub as our vacation involved a lot of walking, but it was drained.
Location was good with easy access just off Hwy 1. Breakfast had hot cocoa, coffee/tea, 2 cereal options, bread (toaster available) with butter/jam and some breakfast pastries. There was a very strong smell of cleaners in the room that didn't go away the next morning either, but I suppose I'd rather take that reassurance of it having been cleaned! Bed wasn't very comfortable and everything looks very dated. Carpet could use a good cleaning or better yet, rip it out and replace with hardwood or laminate. Walls are thin too and we were disturbed on and off throughout the night, but it was ok enough for an overnight stay.
Lage und Ausstattung waren in Ordnung. Völlig überteuert, Komfort und Sauberkeit lassen zu wünschen übrig
Nothing Poor customer service, security problems, dirty rooms and furniture.
staff is sometimes very nice and accommodating staff is sometimes rude, condescending, and unhelpful
Bed was comfortable, room was fairly nice for the price. Location is good. There was a loud noise coming from the wall, I'm not sure if it was the neighboring room, or if it was something else, but it was a loud buzzing for about 30 minutes at a time, and it happened 3 times over the course of one night. There was also a large window at the back of the room with no curtains, and a very bright light was on all night on the other side of it. I had to roll onto my side and face away from that wall with a pillow over my head in order to sleep. The parking was terrible outside my room as well. It was on a steep hill, and there wasn't enough room to back out and turn around. I had to back all the way down the hill and into an empty space just so I could leave. The complimentary breakfast was some prepackaged cinnamon rolls and toast, and the orange juice machine only had water in it.
Staff was nice. Thete were Roaches! Television did not work, refrigerator broken, no screens on windows. A very nasty hotel.
Nice cozy for adorable pricing Nice cozy for adorable pricing
The staff is extremely friendly and accommodating to any and all problems there may be. The rooms also had nice air fresheners in them to keep the dank hotel smells out. The first room we were put in was completely drenched due to a leaky ceiling, so that was pretty nasty. But like I said before, the staff was very accommodating and upgraded our room for the trouble.
Nice and clean motel. Appearence was good also.
The beds were very confortable and I like the fact that there was a fridge and coffee maker. Heating was excellent especially since it was quite cold that night. The receptionist could have been a little friendlier or persoanble. It's like I was just another "number" checking in. They could also serve the "continental breakfast" in another room rather than the check in office which barely fits 4 to 5 adults at a time (standing).
parking was bad .....the grounds between parking and hotel had trash piled up
price was good, staff was pleasant, room was clean window did not lock
The noise from other rooms up above all night.
Helpful staff allowed us to check in early, which was very useful. Although our friends had a coffee-maker in their room, we did not have one in ours. We would have thought this should be standard to all rooms.
They do offer “breakfast” but its just a coffee and some packed sweet cake. The hotel room was ok, but expensive for its standard. Its just a motel and they should be cheaper than the priced we paid. The reason I would not suggest this hotel is that our room was not very clean. I found hair in the bathroom and in the shower, the bed cover had a blood stain on it that did not make the room feel clean at all. Of all the motel that are in this area I would search for another one next time I visit.
I like the fact that it was affordable and it was cleaner than expected.... There's really nothing that I didn't like about the hotel except for the breakfast...i'm diabetic and everything that was being offered was too sweet for me
The staff was very friendly and helpful and accommodating There was no jacusi tub
Beds Pillows. Very clean Breakfast room too small.
rooms were clean, very friendly staff, good wifi, close to downtown
The room The parking
Staff was accomodating and responded well to any concerns. Bathroom could be cleaner and one room smelled like mold. Was able to move to another room.
The location was reasonable and having wifi in the rooms was a plus. The staff were very unfriendly and spoke a limited amount of English. Breakfast consisted of a few muffins and cereal that you have to get from the front office and carry to your room b/c there's nowhere to sit. More important, the price was way too high for that kind of hotel.
It was close to the town of Monterey and its attractions. The Wi-Fi didn't work and the continental breakfast was sub par.
Room was clean and neat and staff helpful. Noisy with thin walls. People talking kept us up until 3:00am
Staff was helpful and attentive. Clean and nice beds. Ok location... Between seaside and monterey The walls were dirty.. The room was run down and a maid dumped mop water in front of my door both days... One time splashing my babies swing. There was pounding all day because there is a sports gym behind the hotel
nothing This was literally the worst hotel experience I have ever had. I left 1 hour after checking in and spent an additional $300 to book another hotel. I took pictures of how disgusting the room was, as well as the fact that the bed was certainly not a queen as advertised. Honestly, we did not get what we were promised, and even if we had it was so dirty and disgusting that we really should get a refund. It was THAT BAD. This place was THE WORST. If I were Kayak, I would take them off your listings so that this doesn't happen to someone else as well.
The service was good, I love the fact that it was very close to everything, specially the beach. terrible parking..there was no place to park...we had to park on a non-parking area.
Great Stay For So Cheap, Was super tired and needed a cheap motel, really pulled through. Walls Are Very Thin, You Can Hear Everything Next Door.
Clean rooms and good lokacion nice staff
Clean rooms; free parking and the room was large enough. Swimming pool could have been heated in the cold Montery climate. Breakfast could have included a couple of more items.
The room was renovated very nicely. Did not expect an older hotel like this to be so nice! The room was also clean and roomy. No bad point but would recommend a non-slip surface in the shower.
super friendly staff lack of paper goods in the room when we arrived, little toilet paper on the roll and only one tissue left in the container
The hotel was very clean, with nice ammenities in the room, e.g. granite countertops in the bathroom, etc. The location is great as it is a nice walk to Fisherman's Warf. All-in-all, a great value. I would highly recommend this hotel!
Value for money. Small, but warm pool. Not far from ocean (2-3 km). Close to highway, but quiet. Very poor breakfast.
Breakfast and staff friendiliness
Meticulously clean. Nice and comfortable. Great value for money. Too far away from Cannery Row.
Easy to locate. Close to amenities. Helpful and friendly staff. Very clean room with plenty of amenities including coffee maker. Juice, fruit, coffee and danish for breakfast included in the price. Very pleasant stay.
It was clean and very quiet - no traffic, trains, etc. The free wireless was nice plus. Room included a kitchenette but no utensils/plates/glasses. No ice bucket or bag to get free ice by office, also no hair dryer. Office closed by 10 pm and didn't open again until 9 am (after we were gone for the day).
Staff was pleasant. It is in need of a makeover. Very worn furniture. Dirty,stained carpet. It is the first hotel that I have stayed in which there were sewn patches on the pillowcases. Toilet seat needs to be replaced.
Location was close to event, wifi was adequate, friendly staff Smelly room, old towels, cheap bedding, dated fixtures, no in-room coffee, no lobby coffee, limited lobby hours, no continental breakfast, no premium tv channels, high cost/ rate for lower quality hotel and lack of amenities. Will not stay here again and will not recommend to anyone.
Actually, nothing it appeared to be build in the sixty. felt like a motel 8. would not stay there again. price was too high for this place. $39.99 would be more like it. would not recommend to anyone. it has a smell about it. The bed was comfortable and fireplace.
I booked it because I thought the fireplace would make for a cozy room. It did not meet my expectations.