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Thought I was staying at a 5 star hotel. It was very clean and upscale.
The customer service at this hotel was great. Whether you are going for business or pleasure this hotel has everything you need. I have have stayed in several hotels in New Orleans and this is by far my favorite,
Beautiful hotel! Convenient street car across the street to get all over the city. Staff is very friendly. Many restaurants and shops for in hotel wants. Nothing!
Everything Had trouble with my keycard several times but no biggie
The room was very comfortable to be in. The bed was comfy and lighting was calming. Very little hallway noise and never heard the neighboring rooms. All the staff I encountered was friendly and courteous. The bathroom was a little dirty, some mold growing in the crevice of the shower door. A soap wrapper was left in the bathroom from the last guest. Nothing too major though. Only other complaint would be how confusing it is to get from the main lobby to the room elevators and the parking garage. The signage isnt all that handy as in some areas the main lobby isn't mentioned at all, either is the parking garage. It's especially frustrating with the arbitrarily named conference halls displayed all over.
Very nice! We came for our anniversary and it was amazing. The staff made our night special. Layout can be a little confusing from the parking garage to the rooms, but once you get use of it it's a little easier.
Great stay! Clean and comfortable hotel. Business center is not free, which is a negative. Carla at the front desk is wonderful!!!
Parking was too expensive!!! Limited unloading space But wonderful cleaning staff, bell service and front desk TOP NOTCH!
Location Cleanliness Comfort Nine
We stayed here for the Rock n Roll Marathon. It was located right near the starting line, which was very convenient. They allowed us to have a late check out time so we did not have I rush after the race. The staff was friendly and the hotel was extremely nice. The room was a little small.
Location of hotel on streetcar line, availability of wifi, on-site dining options, interior atrium atmosphere. The front desk was understaffed for a busy Friday check-in time causing huge delays. Staff in gen were not very friendly in the hotel. Bathroom was very small and chrome fixtures were rusting. Not enough washcloths, hand towels in room. Pillows on bed were uncomfortable/too hard.
Friendly staff I've paid for an upgrade to a room with a city view. The so called city view was blocked by the adjacent Hyatt House. If you want a city view, move on to the near by Holiday Inn.
Bathroom was flooded with water from a leaky ceiling
We liked the location of this hotel. Close to a trolley stop and within walking distance to shopping, casino and dining. The concierge was very helpful with pointing out locations to eat as well as getting us transportation whenever needed. The shower did not drain well and the toilets didnt flush easily. The weather was quite cold during out trip and the poor sealing of the patio door allowed cold air to stream in.
I loved the staff. . From the front desk to room keeping. .. I had an issue at another hotel but the staff Holiday Inn got me in earlier than normal. Very friendly. My room never got really cold. .. I believe it was a filter problem.
The rooms are a decent size and the beds are super comfy! We enjoyed our stay the staff was super kind and helpful. I would use this hotel again when traveling to New Orleans again! Everything was clean and when we asked if things to do or places to eat the staff definitely sent us in the right direction and we were never disappointed! Look forward to coming back!
Ran into a "problems" with the room (bathtub wasn't draining properly) and that was taken care of swiftly (literally, within minutes of my calling the front desk!). Otherwise, clean, spacious room. The heated pool is a big plus! Worth the extra fee bucks for a pool-side room! The staff was supremely friendly and helpful. Frankly, I was thoroughly pleased.
Average hotel. Gave us two twin beds instead of one king, but still charged us for the king.
Had trouble using key card to enter and leave parking garage.
$300 a night for a Motel 6 class room? Heavy Construction started at 7 AM on a Saturday , right outside our window. Parking Garage was a nightmare
The staff at the front desk were very helpful and friendly. They went the extra mile with a smile on their faces and really tried hard to make my stay as enjoyable as possible. Very much appreciated.
Convenience, good size of room, availability of buffet breakfast, business area, the buffet breakfast is a bit limited compared to Em bassy Suites for a very similar price,
Rooms were spacious and comfortable. Stove, fridge, and microwave went unused but were appreciated. The complimentary breakfast wasn't all that special, but it got the job done
I love the set up of the room and how spacious it is.
Location was perfect for the French Quarter and the art district The breakfast was horrible and not even close to the standards illustrated on the pictures of their website
The staff were nice and polite. That we were checked in and never told our room which was purchased as a double room / bath suite was no longer available. Instead we were put into a single room at the same cost and have had to fight and be the middle man between the hotel and kayak / orbitz to get our more than $600 back. Which honestly really didn't make up for our ruined stay cramped into a tiny room with a group. Completely changing our weekend experience for our first trip to New Orleans. We had expected to be compensated and were even told we would be. But were not and still have yet to receive our refund. ;(.
We loved the two bedroom suite for our two families. It gave us the option to out kids to bed earlier and still have some adult time after. It was also nice for the kids to play together. Staff was very friendly. Breakfast had good options. Location was pretty convenient. Overall great stay! We would definitely stay again!
When we arrived the room was hot and had an odor. We assumed it was just that the unit was set on a high temperature. We lowered it and returned later to find no improvement. The gentleman that came to check tried to convince me that it was working. After I disagreed he got his laser temperature gun. It showed that the AC was not at all working. He told me "at least it's not as hot as some other rooms." After arguing with the front desk that this was not acceptable, I was moved to another hotel across the street. We had to carry our own bags across the street in the middle of the night. Terrible experience and will never go back. Do no recommend this hotel.
Excellent Nothing whatsoever
Very clean and friendly staff. Terrible parking
Went to the Smoothie King Center to watch the Pelicans game. This hotel was within a 5 min walk. Room was large Room was clean - Hotel feels very new. Finding the parking garage was more challenging than assumed. There is a construction adjacent to the building. Made for an early morning wake-up call.
The rooms are small but unique. Great room for price. The way to go, way better than chain hotels around. First room we got was right off the lobby and it was loud in the morning when we were trying to sleep.
Staff was amazing. The room we stayed in was super cute and easy to access. Rooftop bar was incredible atmosphere. Also the breakfast tacos in the mornig were amazing! Definitely will be staying here again Everything was perfect. No complaints
the convenient location the hotel needs restoration. The bathroom was outdated and a few things were coming apart such as the light fixtures and the floor of the shower.
location, price No wifi, hair in shower, parking costs extra
Location and price The smoking room after I specifically requested non smoking and the unhelpfulness of the staff.
Parking is expensive. 30.00 per day
The STAFF was awesome, and very friendly. The location was good. The bathroom was small but ok
location is walking distance to French Quarter, quiet housekeeping was atrocious, upon check-in, toilet had poop stains on underside of toilet seat. No coat-hangers in room. Took two days to get coat hangers. Room reaked of desperate attempt to cover over smoking (non-smoking room with ashtray in room). Thought housekeeping was taking long time to clean some crumbs on floor. On closer inspection they were TOENAIL CLIPPINGS all around sofa and table. AAAAHHH!! So gross. Stayed here for $139 a night to avoid conference hotel of $189 a night. Never again.
location near French Quarter budget friendly some staff were unfriendly
I love the staff. Everyone was very friendly. Jasmine and Dujuon are the very best! Hope to see them on a future stay. Breakfast was great and I enjoyed the pool. I also liked that there was a washer and dryer. I didn't like how firm the beds are. The detergent to wash my clothes were expensive.
Free breakfast but the room was small and they started putting the food away by 9:15. Floors in the Room where dirty bed fram was broken. Room smelt like smoke and they charged you $25 a day for parking.
Not a super fancy hotel, but a great location and overall value for the money. Never had any problems with the (free) wireless internet. Staff were friendly, responsive, and professional. When my shower hose started leaking about halfway through my stay, I alerted the front desk and the problem was fixed within two hours. Air conditioners were noisy and sometimes woke me up at night. Although I signed up for a non-smoking room, the room smelled pretty smoky when I first checked in.
The breakfast The beds pillows
Holiday Inn tried to double charge me for the room I was staying in. I was on the phone over 2 hours on our last day trying to straighten it out. It was definitely not how I wanted to spend my last bit of time in New Orleans. The Holiday Inn staff should have been the ones to fix the issue since it was something between themselves and their distributor.