|Distance to city centre||0.4 mi|
|Nearest airport||New York All airports|
|Distance to airport||0.7 mi|
|bed was comfortable||in 53 reviews|
|coffee shop in the lobby||in 70 reviews|
|crowne plaza||in 45 reviews|
|desk staff||in 410 reviews|
|free drink||in 47 reviews|
|fridge in the room||in 81 reviews|
|great hotel||in 276 reviews|
|great location||in 1,125 reviews|
|great staff||in 477 reviews|
|location of my room||in 555 reviews|
|new york||in 62 reviews|
|resort fee||in 10 reviews|
|right in the heart||in 39 reviews|
|room with a view||in 204 reviews|
|theater district||in 11 reviews|
|times square||in 434 reviews|
Holiday in NYC
A central location
The hotel was overpriced for the general facilities on offer. Pay 30 dollars for a fridge when I'm paying x hundred a night? Kidding? No real dedicated space for guests to relax. Free wifi was not free as it was within service charge. This pricing policy really took facilities down to equivalent of a 2 star hotel or a B and B! Reception staff had an unhelpful attitude. This was on complete contrast to our stays in Boston and DC. Wholly unimpressed. it was almost like the abrasive attitude of Tines Square had pervaded the customer service.
The room was disgusting. There was mold all over the bathroom and what appeared to be blood on the bathroom wall
The beds were super comfortable, the location was very convenient.
I didn't realize there was a hidden resort fee. It was disappointing to have to pay an extra $40 per night. The temperature in the shower kept fluctuating from super hot to cold. Sometimes it was just a cold shower.
Large clean rooms.
Ok lacked value
Large rooms AMAZING staff. Tons of outlets in room
Room was tired and worn. AC unit noisy and ran constantly without much impact on temperature. Wallpaper peeling and old. Just didn't feel like I had spent 200$ a night for the place. $30 per day "resort fee" really should have been disclosed at booking. Since I wasn't going to use any of the facilities, I basically spent that money of WIFI access.
The location was good. The people we interacted with were nice.
While the staff was nice, they didn't do a darn thing. A smile and a kind word does not make a bed. I know this because one day we came back to a room that hadn't been serviced, reasons still unclear. We became quite close to Terrance, the front desk agent at night. Pleasant as can be, but it took 3 calls to get some towels delivered. We asked for tissues, and no joke- were handed a wad of tissues. Guess the boxes are for special people? Shampoo is also held in the vault. The fan in the bathroom didn't work so everything just steamed up. The shower was broken and given it's a wall of glass, it's a serious safety hazard. It also meant the water just poured out of the shower and puddled on the floor. A real problem when you can't get an extra towel. The wallpaper is peeling up and there was mold, likely do to the broken vent. The window in the room was broken. We figured it was safe with our son cause it really wouldn't open, but it also didn't quite close. The black out curtains were the dirtiest thing I've ever seen and had large (obvious) rips in them. Oh, and to top it all off they did maintenance on the plumbing and shut off the hot water. Guess how I found that out? Nope, not through a phone call or a note slipped under the door. But only once I was in the shower and the water just wouldn't get hot. I paid over $300 a night for this. I will literally never return to this location, nor will I stay in another Crown Plaza.
Water pressure in shower not good.
Location it's excellent
Staff at restaurant was horrible. Un professional rude.
Perfect family vacation
Location, Location, Location!
The most unfriendly staff I have encountered at a hotel
Great place and good price
Service, location, beds, rooms were right size, showers.
Good location for tourist
Paid $275 for after show party in the restaurant All they had was 4-5 items of Chinese food and open bar. No menus for food nor drinks. Grumpy wait staff.
The Crowne Plaza of Times Square Manhattan is the perfect destination for anyone interested in being right in the center of New York City's biggest attractions. It is located on Broadway and is within close proximity to many other tourist areas, such as Central Park, Rockefeller Center, and Radio City Music Hall. There are a total of 795 guest rooms in the hotel. Each room includes features such as high-speed Internet access, cable, and Templespa bath amenities. Guests can select from a few different 323-square-foot rooms, such as traditional King or Double suites. They can choose to upgrade to have an upscale King or Double room overlooking a Times Square view. The Crowne Plaza is not only near all the dining and attractions of New York City, but it also includes a classic dining option within the hotel overlooking Times Square as well as a stylish Bar & Lounge near the hotel lobby. In addition, there is an in-room dining option where guests can request delivery to their hotel rooms daily. There is 25,000 square feet of private event space within the hotel. This includes 28 meeting rooms and 2 ballrooms where a variety of special events can take place. A full-service fitness center is also included for any guests that still want to exercise while they are away from home.
Based on 13,372 reviews
Policies vary by room type and provider.
|New York LaGuardia||6 mi|
|New York - Penn Station||0.8 mi|
|Secaucus Junction, New Jeresy||4.7 mi|