Location is the only good thing about this hotel
Needs to be rehabbed. Rooms are rundown, moldy showers, poor customer service
The rooms are tired, evidence of water damage, electric drapes that didn’t work, carpet that has large bumps, air conditioners that keep shutting off, plus hidden $30 fee per day for access.
Location- that’s it.
We booked our stay online (as I’m sure most do). This was our first stay at The Manhattan but not our first visit to NYC. The website pictures advertised updated, modern facilities, which was true of the lobby. However, once you get off the elevator, you realize the rest of the hotel (minus one floor apparently) has not ever been renovated. Upon walking into our room, we notice that the wallpaper and paint are peeling, the furniture is chipped, the bathroom is covered in pale pink tile and includes a fluorescent light box is not even bright enough to put your makeup on. After placing a call to the front desk, we realize this is typical of a “standard” room. The modern and updated pictures on the website actually reflect the “executive” room. We upgraded as soon as a room was available, and the facilities were much more consistent with what we expected. However, we had to then deal with the thermostat being defective, so our stay didn’t brighten up that much. We will not be staying here again.
The main floor lobby was done very nicely. The proximity to trains & Times Square was a plus.
Our room smelled extremely bad & even the man who brought up our bags noticed it & said something to us about how strong it was. It smelled strongly of weed. That smell lasted from when we entered our room until check out, our entire stay. We even kept the windows open. The only reason I didn’t complain about it was because we had adjoining rooms with the rest of our family & we wanted to be together. Also, the room is in need of updating especially the bathroom. The water in bathroom didn’t drain properly either. As well as the hallways on the other floors. It seems as if the only update was done in the main floor lobby because once you take the elevator up and the doors open it’s like you’re in a motel. The rest of the hotel is dingy & dirty. The beds were extremely uncomfortable and I could not get comfortable with springs stabbing my back all night.
They have a new surprise policy on checkout where they charge everyone an additional $35 a night in what they call a facility charge to what you already paid when you originally booked your stay online.
Not worth the false marketing.
Super friendly helpful outgoing staff
Tub drained a bit slowly whichwas skeevy, and no climate control so we were hot at times but overall definitely good value.
Hallways were old and carpets needed to be replaced.
Location & service.
Great Location and wonderful people made this place worth being in NYC!!!
The room was clean and the beds were comfortable. The location was excellent for our needs.
The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Great Time at NYC
Place, location, access, and security
Immerse yourself in the energy of New York with a stay at The Manhattan at Times Square Hotel. The hotel's 689 guestrooms are spread over 22 floors and the higher the room, the more dizzying the view of the iconic skyline. For a New Year's splurge, there are "Ball Drop View" rooms that offer the perfect vantage point of the celebrations in Times Square. Guestrooms are bright and fresh, thanks to the hotel-wide non-smoking policy and offer pillow-top mattresses, an ergonomic work desk, 37" TV with premium cable channels and a coffee and tea maker. Modern New York The Manhattan aims to make every guest's stay as effortless as possible by offering express check-in and check-out, an airport shuttle, an on-site ATM and a lobby cafe offering grab-and-go items for breakfast on the run. Multi-lingual staff can be found at the front desk 24 hours a day and can arrange everything from theater tickets to restaurant reservations. Times Square and vicinity As the name suggests the Manhattan at Times Square Hotel is located in Midtown West, the heart of New York City. Many of the Big Apple's top attractions are just a 10- minute walk from the hotel including Central Park, the Empire State Building, the Rockefeller Center, the Metropolitan Museum of Art, the Broadway theater, the 5th Avenue shopping district and, of course, Times Square itself.
Based on 11,379 reviews
Policies vary by room type and provider.