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three windows in my room. Three urns of cold drinks in the lobby every afternoon. only one small elevator working for the entire week
Flight was delayed a full day, so we headed over to the hotel and was pleasantly surprised at the how much we got for our money's worth! The staff was extremely accommodating as well.
The room was very clean, the set up of the room was modern and fresh! would stay again. they are doing renovations on certain floors.
Friendly staff Facility, Elevator was not working. We had to use staff elevator. Construction/renovation on the floor, right in front of my room. Dust and noise.
Location Price Cleanliness
Location is perfect, hotel is beautiful, clean and comfortable. Desk staff was consistently rude over 4 days. Not so much to me but anytime I walked through the lobby I overheard snippy sarcastic remarks being made in response to questions.
the staff was vert friendly and helpful. the room was largge for ny and very comfortable. the diner across fromthe hotel was very ny and had quiet a variety and would deliver. market closs by. everything you neeed for a relaxing ny trip their were problems with elevator but not serious to cause any discomfort
The room was decorated beautifully with a nice contemporary feel and the bed was comfortable. Mold in the bathtub tile wall. There was quiet a lot of it so doesn't appear they do a good job of cleaning the rooms.
It was in Manhattan, and had a bit of character- though not original to the time period so that's a bit unfortunate. There's decent coffee for sale in the lobby. Appeared to not overcharge me, and no sign of bed bugs! Room was 13' by 9' -that is being generous with the arms pan - that didn't really matter since we didn't hang out there, but it was laughable. Also had a shirt fall of a hanger just to retrieve it covered in dust bunnies. Key cards stopped working halfway through, not a big issue except it's a stair run up/down as the elevators are a bit wonky. Was hoping for old charm, didn't have much of it. Not really worth spending extra, overall. Seems like over $300 will get something special, otherwise might as well just book a Holiday Inn or something basic.
The crisp white linens every day along with big fluffy towels. The staff were uniformly friendly and helpful. Being able to check our bags for a couple of hours on the day of departure prior to leaving for the airport was very appreciated.
Clean, nicely designed rooms; comfortable and cozy Construction work in rooms opposite - woken up by loud drilling and hammering at 9am for two of my three night stay. I think I should have been alerted to this fact before I registered.
staff and cleanliness the elevator did not work. We went to the service elevator.
Liked the location, next to good restaurants, shopping, coffee shops, Central Park, museums. Subway is a five minute walk, can get downtown in 20 minutes. Digital thermostat was great for temp control in the room. Came with a Keurig and replenished with 3 k-cups every morning. The staff, especially the doormen, were very friendly and helpful. Serafina is connected to the lobby, has a great brunch. Some reviews stated the rooms were loud, we had no problem during our stay, it was quiet. The bed was very comfortable and sheets were soft. The room was on the small side, but expected in NYC and honestly all the room we needed for 2 people. Decor felt a little like a college dorm. The whole back wall with the TV was full of black scuffs and brown globs - looks like it has rarely been washed. Wish it would have came with a refrigerator as we weren't able to keep any cold drinks in the room. They are trying to be minimal with the decor in the bathroom, but only one towel hanger? Come on.
The bathroom/shower and large flat screen TV. Internet facilities ample and very useful. Hotel reception area not particularly well lit. Milk not readily available to make a drink in the room despite what appeared to be a top of the range coffee machine.
Great room, location and a friendly staff Nothing really
Location is great. Rooms are clean and big enough. Beds are high and a bit nerve racking with small children.
comfortable, cosy rooms and friendly staff. Nice neighbourhood with a laid-back feel. The only problem was that the wifi is slow, unreliable and expensive.
Location is great on upper west side. close to subway. Rooms very attractive and modern. I reserved a limo to Newark Airport when leaving. The Bell Captain arranged the ride. Fare was quaoted at $78 although the far was $62 on arrival. I agreed to pay. On arrival at the airport the driver could not accept credit. I don't think he was from a legitimate company. I refused - he took off - very stage. When arranging through hotels, this should not happen!
Excellent - will definitely stay there again in the future.
Other than the size of the room which is typical of NYC, overall a nice hotel. We travel to NYC 3-4 times a year. We liked the lobby area of this hotel, friendliness of staff and location on the upper westside. Room cleanliness could have been better and there is a large construction project going on next door so if you are traveling during the work week ask about room location
Valet parking, the friendliness of the staff, having Star Bucks coffee in the lobby - the lounge area in the lobby where 11 of us had take-in dinner - good place for the 3 children to have space to relax. The children thought the glass doors to the bathrooms were funny - they could see the shadows of the person in the bathroom!
The room was nice and clean. It was close to Central Park and easy to get to the subway. The staff was very accommodating. The walls were a little thin so you could hear people in the next room or in the hallway.
The location is convenient and access to shops and restaurants in the proximity makes it an easy stay. The staff is friendly and assists in a professional manner when approached. The rooms are OK, but seem to be a little overloaded for a 2 bed configuration, which makes moving around difficult. The bathroom is OK, yet looks a bit sterile with a stainless steel sink. Good for a short stay, a bit uncomfortable for a longer stay.
The staff was very friendly and the location was perfect for us. They were decorating for Christmas when we were checking out, and it looked beautiful. Loved the Starbucks coffee bar in the lobby.
convience My key did not work the night before I had to leave the next day but your staff fixed it.
Superb location on upper West side. Excellent staff including concierge service. Good, clean, room with turn down service and appropriate amenities.
the kindness of the hotel staff.
Comfortable although small room with 2 standard double beds - quiet apart from drown of airconditioning outside. Staff all very friendly and helpful. Excellent location very close to subway, Central Park and Natural History Museum. .
Friendly staff, location and the upgrade I was given was a wonderful surprise. No complaints.
Hotel is in an excellent location. Two blocks away from Central Park, near subway and great restaurants. Hotel Staff very pleasant and professional, Concierge was great. Hotel room was spacious and very clean. Requested room not available (plumbing), alternate room was very accommodating. Later check out.
Conveniently located (center of Manhattan, near Central Park) and easily reached by driving. As it was an older hotel the rooms are compact by current standards but still confortable for one (perhaps cozy for two).
I liked the sitting room area. The fact the room was quiet, despite being on a busy avenue and street. It was suitable for our family gathering.. It was overpriced for the neighborhood and for the amenities offered.
I was very pleased with my stay at the Lucerne. The room, though small, was very comfortable. I was particularly impressed by the comfort of the mattress, pillows and linens. Our in room coffee maker was not in the room at check in. We did not realize until the second day that we could request it from the desk.
high quality establishment with attractive look and feel in excellent location
The staff who exhibited a friendly desire that my stay was an enjoyable one. A problem with a faulty radiator that the staff rectified satisfactorily.
good location and affordable, nice room, internet was not working while not been properly informed as wi-fi did work internet was not working while not been properly informed as wi-fi did work
I liked the location and the room. The staff were very friendly. The area can be noisy and it would be nicer if the windows were double-glazed.
Noisy, dirty, very small room.
its pretty well located, just in front of natural museum, its confortable, clean, and a much better option than other budget hotels.
nice and clean rooms, friendly staff, no
confortable enough , and a very kind staff
Ideal Location: close to Central Park and all major museums and only 2 blocks away from the subway to downtown
nothing noisy, even early morning, you can here the others in other rooms,not as you u see in the web site, not worth the money, u can get better hotel for less price.
We had a one night stay and were pleased with our experience. The hotel is at a great location near Central Park and away from the busy downtown city life. We liked that very much. We initially decided on this hotel because of the rate but found the location more appealing. The bathroom was too small. Forget privacy. We had to keep the door open, while using the bathroom, just to have some elbow room.
The bedroom is luxurious. Having the sitting room with a second TV was great- have not seen that elsewhere..Loved having open parking across the street at the Museum of Natural History. Many good restaurants nearby. And Central Park- I thought the welcome was thin- they did not tell us that breakfast could be had on Floor 2- even just coffee. Did not have coffee pots in room-I missed that.
Ok standard and clean rooms. Very good location near Central park and 1/2 block from subway on 81st. Small rooms and unfriendly night staff.
Great service and close to many destinations
The location is excellent. It is right across the street from The American Museum of Natural History and adjacent to Central Park. The neighborhood is great--lots of families out walking and lots of dogs. There are lots of restaurants within walking distance. I am a middle-age female, and I walked around at night and felt safe. Also, a subway stop is across the street. I had a car, and I parked overnight at the museum garage for $26 per night. The hotel was quiet, and the staff was friendly. The room I stayed in was adequate, but it was not as luxurious as the picture on the website. The desk chair was worn out. Very small TV . Had to pay for internet service and had tech problems with it. The bathroom was clean, but a bit small and quaint--like staying at my great aunt's home. The air conditioning ran full blast the whole time, and still the room was too warm and stuffy for me to sleep comfortably. My room was on the 7th floor and I had to take the elevator to either the 3rd or 11th floor to get ice every day. Also, soda and snack machines are on different floors. Too much hassle!
I was at this hotel for 3 nights and enjoyed in the early fall on my own little party vacation. Very clean and good price. One front desk employee was rude but the other couldn't have been any nicer and helpful so just know who to go to. The staff was also the only knock I had or had read about in my research for the trip. Night life was younger about a $15-$20 cab ride away but day time had plenty to offer. Well worth price and would go again with a date.
Visited Central Park and the us Open tennis tournament. Both were very accessible from the hotel - either a short walk or via the subway. Would definitely stay there again.
the area the access to the park and nothing else they did not switch on the heating when we asked, the answers of the staff were always like in a bad mood. its a pitty that we extend our stay for another 4 nigths when we arrived
The hotel was located in a good spot for visiting NYC. Its location to many attractions is great. Help with parking facilities would have helped. it seemed you were pretty much on your own for parking.
Location was excellent. Cabs, metro all accessable. Lots of good places to eat and shop that were close by. Lots of park greenery to make it relaxing. Atmosphere of the hotel and clientelle are very friendly.
I liked the location next to Central Park. I was given a lower-grade room with twin single beds instead of twin double beds initially. On questioning why the response from front desk had an air of "we almost got away with it" and "we are doing you a favor moving you into the better room." I had to book a room online because obstacles and excuses were given when I tried to amend my booking slightly.
Great location for the finish of the New York City Marathon. Comfortable beds. No free wifi in the rooms and only one internet access in the lobby.No facilities for tea /coffee in the room. Room was overly hot and cooling fan rather noisy. Breakfast choice was a bit limited
location of hotel. Comfort of room. Nothing
The price, the location Old room and furniture, old bathroom
localization, cleaning and confortable room and the little kitchen when I arrived I had a small problem with the book. But I think the problem is the booking.com, not the hotel. And after some trouble they solved the problem.
Room was available for early check in. The bed and bedding were really good quality and comfortable. Fridge even had ice in the freezer. Across the street from Fairway; great for provisioning the room. There were no bedbugs!!!!! Taxes are very high in NYC hotels, so while the rate looked very attractive on Booking.com, customers should be aware that our three night stay cost over $100 more than the booking.com rate because of taxes. Was okay with us because we were happy with room, location, etc. but NYC is expensive.
Location and layout of the suite (separate bathroom so no one had to go through the bedroom). Lovely, responsive maid.
Kichenette facility; cleanliness poor mattress on fold-out bed; did not fix the heating element during our stay
I was rather surprised that the price quoted did not include taxes. Coming from Europe it came as a nasty surprise at the end.
Very friendly and helpful staff. I had a non smoking room, but I could smell cigarette smoke in the morning, presumably through the air conditioning system. Ugh! Disgusting.
Location was great!!! It's next to a market and a block and a half from 1,2,3 metro stop. Nicely maintained. Excellent stay!
Good location for visiting the American Museum of Natural History and the Metropolitan Opera House. The shower doesn't have much water although water comes lot from the tap for bathtub.
Felt like a home away from home. Great neighborhood , everything close at hand, Cafes, Markets,subway all on your doorstep. Highly recommended, wouldn't stay anywhere else!
location cleanliness facilities and staff its not anything you can do but someone vomited in the bathroom and didnt clean it up very well horrible experience needing to use the toilet it was cleaned properly when staff did it it would be nice to have an alternative to use but the same thing could happen there
Our room was cleaned daily. The reception area was like a building site and the whole foyer was being renovated. We were not informed of this. Our room had stains on the carpet, however the room was cleaned daily. The hotel corridors had a horrible musty smell to them. No safety deposit boxes were provided. Staff were friendly, but hotel should not of been open during such renovations.
We were very pleased with the location of the hotel. When we arrived we got to know that they took 200 dollars extra as a deposit, in case of any damage ect. We did not read about this in booking.com. (This is the second time we've been getting wrong information at booking though) They also told us we would get the money back when we checked out, and its been 5 days, and we still haven't got them. There was also problems with the payment. But it is a ok hotel for students ect.
location sometimes there is no room cleaning, cleaning ladies complaint about being too busy!! Except for one, overall reception staff are not friendly.
location is good, one block from the subway station hot shower sometimes did not come out.
room service & quiet external heating tube in bathroom (was very hot) & hard to use heating device in room. bath room's ceiling had couple of black spots which did not bother us but could others.
It was good located. I and my wife were eaten by bedbugs. Corridors was smelling food and it was really bad.
The front desk staff were friendly and efficient and responded quickly to our requests. The room was clean and big enough for 4 people to stay in reasonable comfort for 9 nights. The maid service was good. Coffee was provided for the coffee maker every day and there was enough crockery to make good use of the microwave and fridge facilities. I was a bit worried about reading the reviews, but our room had no problems with mice or bed bugs, although there were some very small cockroaches near the sink and microwave area sometimes. It was the smallest hand basin in the world. But otherwise fine!
Good location, comfortable room, DVD, high quality shampoo&bath gel, always cleaning room, very quietly Non-comfortable hotel's hall near reception
Near central park Did not provide drinking water during breakfast, the lobby bathroom smelled like urine. Had to get room key programmed twice. Did not get clear cable reception on tv. Wifi too slow, resorted to own cellphone data.
Great Location And Proximity To Central Park plus the A C E & 1 subways The Staff was very sketchy. Front desk clerk charged me a $15.00 'early check in fee' that 'has to be paid in cash' Next day he tried to short change a man. He's a clumsy hustler. Breakfast room is way too small for number it serves.
location construction, lack of breakfast area, size of bathroom
Although the hotel was under minor construction...It was quiet. Room was all brand new and super clean. Staff was beyond nice and helpful.Location was close to all. this hotel is a 12 out of 10. not at all..I will stay there again
Location Our room was not clean and was almost claustrophobic. Overall things were not well finished (novice like additional caulking as bathroom repairs) dresser too big for room couldn't open drawers because of bed. We would ( will) NEVER stay there again.
Loved the location. Front desk clerk was great, as our first room was disgusting, old, stained, worn out. He moved us to a much nicer room, more to what we expected. Unfortunately, there was an incident at the hotel while we were there. The police were brought in. My son got a bit of an education he didn't need about 'bad guys'.
The location and cleanliness of the hotel was exceptional. The assigned room was very small; it was also dark, due to the low level (2nd floor) and the closeness of the adjacent building. Nevertheless, the room was clean and the bed was very comfortable.
The staff, especially Mo, were exceptionally helpful and friendly. Construction is still going on, and when done is going to be beautiful. It did not impede us in anyway. This location is fantastic for all ones NYC needs. Train close by also. Could use a bar in closet area to hang clothes. Maybe just overlooked during construction.
Hotel has been recently renovated, so the rooms and bathrooms are clean, fresh, and new. The room was a good size and the bed comfortable. Great location if you need to be on the upper west side. Very close to Central Park. Bathroom was VERY small and uncomfortable. Only one elevator for the entire hotel, so a long wait or take the stairs.
Location and staff were great Too busy for such a small space, no closet, breakfast was horrible.
This guest did not leave comments about this hotel.
It was near Central Park and subway so everything was convenient . You can go morning jogging in Central Park . It was fantastic !
location dirty restroom
I had to sleep with clothes on because the room (210) was very cold. Also the bathroom was not clean. Someone else had left a pizza box in the garbage can and it remained there for two more days.