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The location was perfect for our needs. The shower and sink needed maintenance, they leaked and were hard to use. The room was very small. The hotel was more worried about the mini bar and trying to charge us for things we did not want or use than they were about anything else. Wifi in room is not free.
The staff were helpful and courteous, the room was comfortable and clean, the toiletries provided were excellent, the hotel decor is sort of Asian Noir that is both fun and tasteful, parking is very close and not expensive. Dearth of outlets in the room. No valet parking. Must check prices on provided extras since, though comprehensive, they are quite pricey.
Upon arrival I was informed that there was no room for me. They sent me down to the marcel hotel on 24th street. Was given the option to return to Bentley the next day or if I liked the marcel then I could stay there instead. Great room at the marcel ( first it was one bed which didn't work for me then they found me one with two beds). Next day I tell them I would stay there as the room was perfect they informed me that they had to move me to another room. They also informed me the rate was higher... MUCH HIGHER than the kayak rate. Obviously I vehemently disagreed and demanded I stay in the same room I spent the night before. To which I was told I "didn't understand the hospitality business" and needed to still move. I then questioned their hospitality. Long story short after much arguing the rate did not change but I reluctantly changed rooms (not as nice as the original room) and then went on to enjoy the rest of my time in nyc.
The staff was amazing! We had loud neighbors in the adjacent room, I went to the desk and the issue was immediately resolved by placing us in a different room. Our bartender recommend some incredible dining options. Overall our stay was wonderful!
Rooms to small , service horrible . Not a place to stay for vacation or business .
The bed was comfortable. Staff was helpful. Lobby is a bit awkward, bathrooms say for employees only, the staff was really nice though. Restaurant wasn't open on a Friday night. I won't stay there again
Pretty decent hotel. The location is right next to the FDR freeway entrance so do expect a little noise, but that didn't bother me because, after all, you are in New York City. I was still able to sleep. I felt like we were in a pretty decent area of the city and for the most part, it was a clean neighborhood where we didn't run into tourists everywhere. Staffs are pretty friendly, knowledgable, and helpful. We got the 2 beds deluxe room and that's more than enough room for 2 people. Beds were comfortable. They have a nice restaurant on the top floor and a bar next to the lobby that open til 4 am so we def took advantage of that! You're several blocks from the nearest subway station but that's ok, I needed the walk. I'll def book this hotel again. No free wi-fi, unless you wanna hang out in the hotel lobby, and who wants to do that after a long day in the city. Most standard hotels, even the cheap motels, comes with free wi-fi. Shower door was a bit weird but I got it down after second day to prevent getting water everywhere on the bathroom floor.
I like the fact the neighborhood had so many kids and a playground was a block up. The staff was nice and knowledgeable. The hotel is position by a bridge. The hotel does offer parking but in a crappy garage a block up from the hotel. The hotel could be nice if the owner would throw away old worn out furniture. The hotel is weird and please don't get a standard room
The bed was comfortable and there certainly were enough pillows. Room temperature was comfortable which meant the thermostat actually worked Did not like the fact there was no refrigerator. If people were in the rooms on either side you could hear their conversations. People would come in after midnight and be talking in their room and that would wake me out of a deep sleep. The chest drawer would not stay closed. Certainly that was something that should have been taken care of. Housekeeping left much to be desired. Towels were a big problem, so I just took several at a time and didn't have housekeeping come into the room. Even if they came in, they didn't leave enough washcloths and hand towels.
dirty, everything is old. The staff are not helpful. The hotel lobby is disgusting. Pet hospital right next to the hotel
Good value for Manhattan. The shower door. Imagine a two piece glass door where one piece has been removed.
Black water coming out of the tub and sink, which completely disrupted and made us late for my hospital surgery