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Location Old fashion very loud poor AC system
The windows in the room were frosted. No view, not even of the air shaft. The room was discounted and the advertisement said, 'Courtyard View', so expectations were low. But FROSTED WINDOWS at the PIERRE.....WTF. If I were the Pierre I would be embarrassed to sell that room. Save it as a spare, use it to comp. someone when you are sold out, but don't advertise it as a Courtyard View when rooms at Rikers' Island have a better view of a courtyard than cell block 412, at the Pierre. I cannot believe the Pierre needs my $500/night and would stoop to selling this room, which is so below their supposed standards. Get rid of the elevator escorts and you won't have to mislead people into an unsatisfying purchase. No more Taj, Pierre for this vacationer. The Essex House has worked fine in the past and will again in the future. HUGE disappointment.
Luxurious hotel with superb location! The staff are caring, friendly & very helpful with restaurant recommendations or any other needs! The superior rooms are on the smaller side as compared to other luxury hotels in the same price range
The suite was beautiful and nicely appointed. Room was upgraded to suite due to my anniversary. They sent gratis champagne and cake which was waiting for us after dinner. We were on 4th floor and room was next to heating/AC machines. So long as you didn't look out the window, it was lovely. (I recognize I didn't pay for park view but street view but did end up with the single worst view room in the place.)
I love Indian food and since the Pierre is a member of the Taj Group, they have several traditional Indian cuisine items on the menu, even for breakfast. Plus, their Indian food is delicious!
Warm and friendly atmosphere
wonderful staff and excellent service, good room service recipes, amazing manager at check in, absolutely incredible and wonderfully welcoming customer service room was incredibly dated and due for a remodel years ago, minimal in furniture, old and worn mattress , sheets incredibly thin with very used and uncomfortable bedding, carpet is dusty from years and years of use, furniture was so old, minimal, totally uncomfortable, bathroom lighting incredibly poor, light fixtures giving off minimal light, lack of art or general in room FF&E comfort expected at a 5 star property
Location, staff, security and quiet elegance. Beds were also extremely comfortable. Cleanliness of rooms was noticeably good. Hotel is very quiet at night. You will get a good night's sleep. They need an easy coffee shop with coffee and breakfast breads/toast available on the go at a reasonable price. Coffee service in lobby should remain open longer.
Large and renovated bathroom Bedroom small
The attentiveness of the staff and the location. The bed was a little uncomfortable.
Nice facilities and great location Hotel staff could be more helpful
The property is vintage upper East Side in design and service. The property appeared to be maintained extremely well and the staff was always attentive. The rooms were immaculate and very well maintained. The location is walking distance from both upper East side boutiques and restaurants as well as from midtown shopping, museums and people watching. Subway access is also very convenient. I would recommended this hotel to anyone looking for an old world luxury experience in the heart of vintage New York. I would also return without hesitation. No complains on this visit
The upper east side hotel is steps away from coffee shops and boutiques, restaurants are a 20 minute walk away or 5 minutes in a cab. The standard is high, rooms are spacious and clean and the staff are friendly, helpful and have exceptional manners compared to other hotels that I've stayed in. The best thing about this hotel was the European influence. I didn't like that a simple standard coffee cost $6, which really should've been free in the morning given the price (albeit worth it) of the hotel stay. Two cocktails should not have cost $46, especially when prosecco was used instead of champagne.
The hotel staff was - without any exception - very committed and excellently prepared to facilitate all guest needs immediately Concierge recommended a restaurant (the water's edge) to follow the 4th of July fireworks, but from there one could not see even one rocket. A lot of money wasted for nothing.
The location was great!
good personal service and good location my deluxe room which is more expensive than their standard and superior rooms already was very small for the price i paid even in nyc. also tiny closet space and drawer space.
Everyone was extremely helpful and the rooms were large and clean. The hotel is located on a side street, close to shopping but quiet. I would highly recommend this hotel. The prices in the hotel restaurant were extremely high. A cup of coffee was $10 and yogurt with granola and berries was $27. It was very good but this wasn't room service but actually in the restaurant.
Friendly and helpful staff, great location and comfortable rooms
small hotel and very close to Central Park. service was impeccable no
have not heard any "no, it is not possible" no
everyone was so relaxed with their dogs etc It was lovely to see...
The safety and convenience of being right in downtown. Easy walking to anywhere. Not much at all.
i usually stay at the four season but this time i wanted an old fashioned new york experience,and it was perfect. the safe did not function in my suite
I like the location, the bar and the staff my room was very small and outdated i had stayed there before and the rooms were much nicer. They ended up changing our room and then it was much better
Very good location close to Central park and Museums
The afternoon tea. The complimentary champagne provided by guest services. The quality of the food. not being able to get a reservation for dinner at the Cafe Carlyle. Room service was slow in the mornings, great in the evenings.
Friendly staff; good location; great design. Our deluxe room was large by New York standards. Our grand deluxe room had no bath! Complete lack of freely available guest-friendly wi-fi facilities in the hotel amazed us and caused ongoing problems. Computer in chargeable "business centre" was also faulty. Room temperature did not respond when adjusted by room thermostat. Dining room very cold and breakfast extremely poor in comparison with any other hotel we have visited (especially in Europe). Almost complete lack of public spaces: bar-lounge pleasant but cold and draughty and accommodation overcrowded at times (by members of the public using the dining room) so people (hotel guests!) turned away. The restaurant is apparently rated in New York but the food they sent up on room service was third rate.
Surrey has a great location so near to Central Park, museums, and shopping. We had a large, comfortable room with a view of Central Park! The staff were knowledgable and helpful.
The comfort and the design of the room. the quality of the bed was outstanding. The breakfast service at their restaurant. Super expensive, petit quantity (and we are not big eaters) and arrogant, slow waiters. We did only go there once!
The service,staff, location and beds! Where he AC vents are located and that's right above the bar.
All of the Staff were friendly and helpful and the room was comfortable. The location of the hotel is outstanding.
staff they charged me for internet and you told me(booking told me) it would not be a charge
Modern classy rooms all first class. Best location in NYC. Amazing shower. Not much of a hotel lobby if you need a grand hotel lobby.
quietness, spaciousness, location plus good little kitchen...general overall quality of presentation and service..a great stay.
Rooms, dining options, location, spa, service.
Great location; clean rooms, very comfortable bed. Enjoyed the Surrey experience very much ! I kept my booking on booking.com even though I found a cheaper price on Oyster.com (about $60 cheaper for the two nights) and sent booking.com the link within the 24 hour time window from my booking - unfortunately I never got a reply... so much for best price assurance from Booking.com
It's very central, walking distance to almost all places. Room is big, very clean and overlooking a nice street. Many cafes around for cousy breakfast/branch. My husband usualy preferes 5stars, but never regreted me booking this 3stars hotel. It is comfortable with exellent restaurant (French), full of local people even on Monday night. Night shift staff could be a little more active, but it was not really a problem, just compering to the day time people who were much more helpful.