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the fact that is in the centre of NY rooms are very small and avg 200 $/night is too much
I have stayed at this hotel in numerous occasions and think its a good location . The front staff at the initial check in were the rudest staff I have ever met.I felt in this occasion they were despicable.I would therefore think very carefully before staying there again !
Good location The hotel felt tired, although to be fair, work is being done to improve it
We had a small suite and the room was very spacious, unlike many other NYC hotels. The bedding was not as luxurious as I would have liked. I could have used an extra blanket or two.
Good service, central location and not much noise. Missing Internet-café, as we did not bring the lap top with us.
VERYy convenient location Rooms a little small - but they're only for sleeping in!!!
The only thing we liked about the hotel was the location. The rooms were very small and filthy dirty. The staff was really rude. It was difficult to understand the English of the people working at the front desk and some of them were nasty.
Nice position, good place to stay for shopping, city trip, and broadway shows. Nice view of the city from my room! room could be cleaner, average hotel staff, small room
the New Yorker hotel is in a perfect location for visiting and shopping and we really appreciate this. Maybe the difference of price according to the days of staying. they should make a special offer for those like us who stayed for an entire week.
The location is perfect for shopping and sighseeing. Hotel has 2 restaurants serving good quality food. It has a spacious lobby with fast check in and out facilities. It offers security safes at no charge. Security is very strict in the lobby before you enter elevators which makes female travellers feel very safe. There are lots of really good restaurants nearby in 7th Avenue and en route to Times Square. I loved everything about the New Yorker. There is nothing bad about this hotel.
I don't think anything has changed in 50 years and it's all very tired. I don't even like modern things really but there is no charm and it feels like the hotel has been ignored for a long time
The location is great. The bathrooms are nice. Internet worked well. However it lacks the charm I was expecting from a boutique hotel in New York. The rooms have an old feeling. The decoration in general is fairly old style. And when we tried to get room service for breakfast nobody picked up, we were told we will be called back and after 30 min we just gave up. Not worth the price, I would rather do a Hilton or Hyatt for same price with much better bed, service and vibe.
The staff was amazing. Polite and personable, always willing to help and proactive in resolving any booking issues. Would definitely stay again. Also, there is an amazing shop right on the next corner that has an incredible selection of foods, from ice cream and pizza to a full salad bar, that stays open for your late night cravings. Conveniently close to the hotel. If I must search for something negative to say..... Maybe the room seemed a little cramped? Didn't affect us because we were out and about but had we stayed in I suppose we'd have to use the descriptor "cozy."
I love this hotel. I love the staff and I love the rooms. This feels like a hotel in a small town. I always reserve here even if the price is more expensive. Keep up the good work chandler. Better gym room.
Convenient and close proximity to our corporate office.
minibar was loaded with choices deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!
friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings
Staff was amazingly attentive. No ice on floor
Friendly, helpful staff. Bad view out of room 733.
Old shower and bathroom
Excellent facilities, clean rooms, great location, right in the heart of Manhattan.
got a good deal on Kayak.com. When I showed up to the hotel, they upgraded me to one of their best rooms for no charge. the room was beautiful, bed comfortble, and the space quiet. What a lovely refuge for a busy business trip! Thank you Avaol for a great stay: I'll be back! not a one!
Clean, friendly staff and excellent location. The rooms were large and quiet and the beds were comfortable. Wifi seemed to work well. Bonus free coffee and hot chocolate in the lobby.
Very nice and large room. Staff was friendly and accommodating. The lobby is small and not overly impressive. The neighborhood is safe but not one of the premier locations in NYC so you'll need to cab or subway to restaurants/meetings/site seeing. Fortunately it is very centrally located. Given what I Paid for the room, I would definitely stay there again Lobby and Immediate Neighboorhood
Wifi was really spotty the first day, and the shower was installed with hot and cold reversed.
Decent location, very convenient to 6 subway which is great to get up and down the east side of Manhattan. Very helpful staff. Not a great few blocks for bars and restaurants and nothing much to speak of in the hotel itself. Wood veneer floors in rooms are probably easier to keep clean but not very comfortable or inviting.
Price. Bathrooms were clean and nice. Spacious. The facility felt very old and outdated. The quality of the floors, rugs, couches, shades was all poor. The floors were fake wood linoleum that moved around under your feet. The rooms need upgrades. The views out the back are straight into a construction site.
Great location between 2 subway lines and a short walk to Penn station. Room was very large and clean. I would definitely stay here again.
The spacious room, boutique/ old style hall ways and lobby, location next to empire state building and in Korea town At 2am the vent started blowing out heat even though thermostat was set on cool. Woke up to 80 degrees in the room, had to call front desk to come check it out. They said cuz the vent system is so old, there is no varying the temp. So he just turned it off and opened the window. However it was also about 30 degrees outside so as much as that felt good in the beginning, woke up again a couple hrs later to a freezing cold room. Then I had to be up early for an appt so felt as if I got no sleep :(
The next two nights they changed the room and the room was great. The first two nights room was not having heating. it was uncomfertable.
Great location, excellent price, friendly staff No issues
Staff was friendly, helpful and professional. Our room was smaller than expected with a bathroom for handicapped persons. The bathroom door would not close properly.The bed was small but comfortable. The room phone was not audible. Wi-fi was very responsive.
the staff was incredibly friendly and helpful. Our room was very very clean and comfortable . the view was great as well. there wasn't one thing id complain about.
the room makes me feel comfortable the staff is very nice i love staying at Hilton definitely coming back !
Hotel was excellent - perfect location if you want to be in the middle of the action in NYC. Staff was courteous and extremely helpful. Room size was great, room was clean and comfortable. Excellent value!
Flexible with checkout, very helpful staff. For the price, breakfast and internet should be included.
Good value for being in the middle of Manhattan.
Rooms were large compared to many other hotels in New York.
Location was awesome, and we were upgraded to a deluxe room with sweet views. Definitely worth it. Parking was confusion as address given online did not match where to valet park, which was awful because traffic around Time Square is insane sometimes.
Clean, comfortable rooms. Easy access to elevators to rooms. Staff was very courteous & accommodating. No problems.
Took the wife to NYC for a romantic getaway, and wanted to stay in the Times Square area to be close to theaters. This property was perfect for us! Clean, modern rooms with everything we needed, and all within a short walk to the heart of Times Square. we would stay here again in a heartbeat. On the check in website, I made request for highest floor possible with a great view away from the elevator. We ended up on the 29th floor, corner room at the end of the hall which was everything I asked for. At check in I also requested late check out and was allowed 2.5hours which was perfect for our departure to the airport. this Hilton and its staff were top notch. Thanks! Room was cool, had to crank the thermostat to 80 to get warm . This could have been due to havering a corner room with lots of windows. Housekeeping, unfortunately, turned the heat back to 67 each day so the room was cool'ish when we got back each evening. Not a huge concern.
It has a reasonable location in the heart of NYC. It was very disappointing overall, and did not meet our expectations. The room was described as having two double beds, when in fact it came with two single beds, the description of the room should be changed to twin room. The furniture in the room was also in poor condition and looked cheap, overall very poor value for the money paid.
Situation and free internet. Staff quite friendly. I found strange that the hotel couldn't provide any bill with the excuse that hotel was paid via bookings.
Good hotel. Nice bar downstairs. Internet is free. Design quite strange. I guess they tried to imitate urban style. But it looks a bit depressive (dark brown and black colors, metal elements of bed and chairs).
The staff where friendly, hotel located in nice area Room to small, please when you say room with a view be more specific
Staff was very helpful. location is great. rooms are clean and beds comfortable. I would stay here again for sure.
the rooms were compact but extremely comfortable - the people that cleaned the rooms did a perfect job - the sheets and towels were cleaned every day
Comfortable beds and adequate size room. Like not having to walk down long hallways. Very quiet even facing street.
i liked the head of staf - when she dident see the resorvation in their computer she calles the booking.com reservations and made shure that every think was ok on her free time - she was great the prices that the hotel gives are high for the facilities - they could lower the rate a little
Convenient location, nice desk staff room too small for comfort...elevators not effecient
Excellent location, friendly staff, free internet in room. Because the hotel was set back from buildings either side the room was naturally quite dark, and tended to be a little noisy, but it is on a busy street
The front end staff was always very helpful and pleasant
The staff was very helpful when I told them that I left my wallet at home with my ID and credit cards... They contacted my fiancee via email to verify my identity and cheked me in. Very grateful, thank you!
Nestled into a quieter part of Manhattan (or at least not as hopping as Times Square) the Roger feels like a bit of an oasis. The hotel did a great job of converting its rooms so they don't feel like an old apartment with a fresh coat of paint and an over-sized photo of old Chelsea. The lobby is pleasant, there is a small, intimate cafe on the landing and the rooms are well-appointed and comfortable. This was my first time and would stay again.
Large room was clean and recent renovation Couple blocks from 34th st subway Tiny bath but was clean and modern
Just entrance Very small space of room, very expensive if you think about cost vs. benefits. Even breakfast of us$ 24,50 and us$ 6,53 for a bottle of water???? The most expensive experience that I had when I am trevelling all around the world during last 20 years!!!!!!!
Nice staff, comfortable mattress and linens, great shower, funky style and great location - walk to everything and close to subway Ultra small bathroom sink and counter, A/C didn't cool the room below 72 even with the thermostat turned down to 60. Bed also on a platform, and corner of the base jutted out far enough that I whacked my shins on it to the point of heavy bruises - totally my fault but just beware!!
Stunning hotel. Stayed here for 4th of July weekend. Location is amazing, room is amazing and staff was amazing. Will be back next time while I'm in NYC. Parking is a hassle and valet is 55$ a night.
Most everything. My only facilities detraction was the shower water temperature bounced around. The location is not in the middle of anything, but it is close to a lot.
The staff was excellent; courteous, helpful, engaging and friendly. The room was spotless and comfortable with nice amenities. I really enjoyed my stay and would definitely return.
Great service. Very clean. Rooms weren't spacious but very clean and modern. Extremely comfortable bed and bedding
Location Rooms were very very small, bathrooms were even smaller, no room to move in and no storage space whatsoever in room at all
I loved the terrace facility , made a big difference to me comfort. I will use this property again when visiting New York. First room I was allocated was way to small , requested a change and reception was very accommodating.
The staff, location, and quality of the hotel for the price cannot be beat in New York. I would recommend this hotel to anyone, and I travel to New York often, usually staying in hotels like the W. Nothing.
I liked the modern design and the crisp clean linens. Unable to control temperature of room. Also found a large roach crawling on the floor. The staff rectified the situation immediately.
The location is excellent! 1 block froom Empire State Building, metro just 20 meters from the entrance of the hotel. Running about 10 minutes from Central Park. Gym also excellent.
The location was ideal as i was there to do some shopping.I felt very safe and comfortable travelling without my partner. I was promised early check-in but hotel was totally booked
Location of the hotel was perfect for everything, not far from times square where all tours start from and close to all the shops. Also there was a brilliant concierge who was excellent in relation to tours, tips and information! The noise from outside, even on 28th floor, was disturbing for light sleepers, also only a minor thing but it would have been preferred if the safe deposit box was located in the room rather than having to queue at reception and sign a form everytime I had to access the box.
Excellent staff, beautiful modern rooms with great soundproofing. Location is perfect. Definitely my hotel for next stay in NY!
Staff were extremely helpful and friendly, room was spotlessly clean and facilities were adequate for a short, cost-effective stay in Mid-town
Super service and friendly staff. Great location and just thoroughly enjoyed our stay.
The proximity of the hotel to Times Square, Madison Garden, Macy's and all the tourist attractions. The staff were very helpful and lovely. The size of the room is comfortable enough for 2 people. The bed is very comfortable and we loved the fact that we had a view of the Empire State Building!!! No porter/bell boy available to help us bring our luggage up/down.
Excellent location, 20 meters from 34st subway station, very close to Macy's, H&M. room was well equipped, staff was friendly.
Staff at reception - assistance for early. comfortable rooms, location is fabulous and rates very good
Reception staff, both at night and early morning were very courteous. Service at the bar was very good.I got to the Hotel late , needed a drink and goodnight.Other than that, room, bed, bathroom, the usual you find at any hotel. A little tight hallway
Location,location,location. In the middle of everything and the staff were fantastic. Toilets from very small bar area were down some very steep stairs in th basement. It would be an improvement if there was a safe in each room rather than only in reception.
Nothing Everything, poor service, not clean, there was hair in the bath, a mouse in my room, rooms need updating. Cues to check in are rediculous. I can honestly say this is the worst hotel I have ever stayed in and will never go again or recommend to anyone. The only positive is the location, and to be honest I would rather stay further out and get a taxi into the city than stay here again
location excellent internal decoration needs updating, rooms and corridors very b asic
how central it was staff seemed to be giving out to people a lot on the day I was there. The staff were efficient but not the friendliest
good service The hotel is to big.
Very disapointined with facilities and value for money
Location was good, not a superior room. Hotel offered a 30% dicount we paid over $200 a night not happy about paying the higher price. Told that I could not get the discount as I had booked through Booking.com Do they have any superior rooms as booked? Very poor quality of rooms offered. From some of the reviews I expected better.
I loved the position of the hotel and the comfort of the bed. That's all you needed really , it wasn't a big room but you knew That going in , the water was hot for such a big hotel and Whenever l needed help from reception etc it was not a problem. Didn't find the wifi coverage very good.
it is at the center of the city the room quality
Location and convenience excellent. Rooms very average and generally inadequate space in them.
Location Washer leaked. Never fixed, rubbish can was placed by hotel staff to collect water leak. A third world hospitality handling.
Nothing at all, I will never come back Rooms smelling bad,unacceptable breakfast, big delay for check in,
very friendly and helpful staff, spacious superior room
Excellent staff attitudes and helpfulness 1. The room decor was pretty stylish, but it was a bit dark for my taste. 2. at $299 it was excellent value; if the rack rate really is $500+ it's not good value at that price.
Good location, very friendly staff, lively restaurant.
Everything, could not have asked for a better time. Having to leave
Friendly & knowledgeable staff.Clean comfortable room.Excellent location.Added bonus of breakfast.
Location, and small hotel ambience
This hotel has a remarkably friendly staff that seems eager to converse, making the guest feel comfortable and welcomed.
Very stylish - very helpful staff - good breakfast - excellent service Bathroom too small
Very nice staff 206 should be a storage closet! Nestled between two fire doors, starting at 4am, the two fire doors slam prohibiting any sleep!!
They people were great Lack of coffee maker / limited to one coffee per day..
the bed was very comfortable and bug free..! could of done with tea/coffee facilities in room though, staff were brilliant.
Room was acceptable Breakfast was a bit ad hoc and lacked taste in order and presentaion
The front desk staff was excellent. The linens were very nice. Blow dryer didn't work. Called housekeeping for clean towels and replacement blow dryer. Waited an hour. Never showed up. Later they cleaned room and left clean towels but no washcloths. It has potential just have not worked out all the kinks yet.
Location Rooms on 12th floor could be updated
It's a nice modern boutique feeling hotel. Staff was nice. After a night of jack hammering (location issue more than their fault) there was no hot water at all in the morning. They refunded a portion of my bill but it was brutal. They should consider also soundproofing the Windows more.
the location was great
The most comfortable bed I have ever slept in. Room was cold in November, as heat had not been turned on.
we were checked in really quick . breakfast was enjoyable . staff at reception were realy helpful in directions and questions . dinner was very good in the evening and brendan bar was very enjoyable bar to drink in. but location location location ,would not be beaten heating system was noisy and lifts slow during busy times.but not bad enough to put us off staying here in the future
Perfect location, just a few steps from major stores and 15 min walk to Times Square. Friendly staff. Clean rooms. Just two elevators. For some rooms you could not control the heating, just the cooling air.
It was close to Time Square. A lot of restaurants, shopping and other amenities were withing 15min walking distance. Parking was $55 per 24hrs for the hotel. Across the street there was a parking garage for $33 for 24hrs. In the second hotel I stayed at parking was $20 and it was 5min away from this hotel.
Location Heater/AC ran all the time. Very noisy. Not effective. Need to change this somehow. Envrionmental control was poor due to tthis.
Friendly staff Steven, Kitchen available for light cooking Nothing much
The opportunity to prepare small meals.
I stay at hte above hotel for 7 days. I was traveling with my mother and I have to give the hotel top marks for location and also comfort. the only downfall I would like to point out was the fact there was no bed linen or towel changes during our stay. We did request same on two occassions and where given plenty, but it would have been nice if they where changed maybe every two days or so.
clean, comfort, reasonable price in Manhattan! room service is once a week.
Locatiion is freat and the cooking facilities were useful.
Good room, good facility, free coffee and internet Abit far from the time square when I stay there the ac was abit licking in my room
Great location. Rooms are clean. Staff are courteous. Good return for the money. Quiet rooms. Free internet. Need to ask for a mop for the bathroom and not enough place to put stuff around the bathroom sink. The booking.com website specifically mentions that the room is not to be prepaid. Card details are for guarantee only, however as I arrived I realized that the hotel had already charged my card. Anyway, they apologized and returned the money so I could use another way of payment.
For New York this was a pretty good size room with 2 queen beds.
Very friendly and helpful staff. Clean room. Tasty free coffee in the lobby. Good sound proof wall so that we did not get bothered by young group's loud chatting next door through night. The only issue was the noise of the air conditioner heater.
Everything was 100% perfect. Room was clean, bathroom was clean, view was nice. Staff was friendly and accommodating with our luggage needs etc. I chose to be on the highest floor to get the best view and we heard loud music coming from down the street or somewhere outside as we were going to bed. It eventually stopped, and no one complained of not getting a good night's sleep due to it.
This was my first stay at Hilton Garden Inn Chelsea. I like everything about this hotel. Location is very good in mid-town Manhattan close to shops, clubs, bars.The customer service was ok. The room was big, very clean & comfortable.If you are in a mood for a Playboy TV channel it's free you can watch it in your room. I was on 19th floor the city view was ok nothing special. I will recommend this hotel to my friends & family. From 0-10 I'll give 9++++. Check-in is at 3pm. I arrived at 3:30 pm and my room was not ready I had to wait for 15 minutes in a lobby.
It was a very basic hotel and rooms were on the small size, but it was exactly what we needed. We loved that there was a microwave and fridge in the room. Clean. Small clean lobby. Staff were generally very friendly. Nothing.
Cleanliness of rooms and hotel as a whole. More attentive front desk staff. Assisted others before ourselves and other guests who were clearly lined up first.
Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs. Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
Customer service, reservation team and management all were pretty terrible. Provided no accomodation for a change or adjustment in reservation. In addition the front desk person was rude and abrupt when nobody else was even in the lobby. I left this hotel and went right next door to the cleaner and friendlier Hotel Indigo.
The hotel was in a great location for sight seeing and the sub way. The hotel staff were friendly and accommodating. The rooms were clean. The beds were very comfortable. Although the breakfast was an "all you could eat". I thought $16.50 was a little over priced
The location on 28th Street is very central and convenient. One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.
Chose this hotel for the price/location. Obviously you don't exactly get what you're paying for in NYC, but it was a clean hotel that was just that, nothing special. They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.
Easy check in and accommodating stafff
Rooms were nice, bathroom clean... Everything was good... i wish they had complimentary breakfast..
clean I can hear what's going on in other rooms
Nice big comfy bed, friendly staff, nice bathroom, A+
Everything about my stay at Hotel Indigo was perfection. The location is lovely-walking past the wholesale florists surrounding the hotel was delightful. The room was so well appointed and the staff was terrific. I will most definitely be back on my next NYC visit.
Location, Clean room, Modern Decor, Safe, Rooftop bar, Valet parking was same price as self parking in a garage, Good price for the value Room was small (as expected in NYC)
Size of the room and location The beds could of been more comfortable
I liked the welcoming staff, the freak restaurant and the room was pretty good for the price I paid. I didn't know that there was a gym and a roof top bar. Found out only on my last day... The reception should have said that at the check in. The wifi was slow but I really have to say that the hotel answered my expectation and the staff was great and helpful. Will def go back
One of the elevators was broken. You had to wait forever to ride up to your room since they wouldn't let you take the stairs up. The elevator was broken our entire 4 days there.
The rooms are truly small and the sound proof of the windows is inexistent. The noise during night time is unbearable. The towels were old and worn, some of them had holes. The shower doesn't have a curtain and the results are catastrophic. The water runs all around the bathroom floor. The people at the front desk were not friendly, didn't speak English well and were kind of rude. The elevator broke during the week end and it was a nightmare to go up to the room.
Good location. Room is clean. Small but honest bathroom.
Friendliness and helpfulness of staff and excellent location in Manhatten. Complimentary breakfast. Wish they did not have bell sound on lift when it reaches every floor.You can hear it at all hours in room.
The staff were always very helpful and the breakfast was very nice and saved us so much time and money rather than searching the city every morning. I was disgusted by how much I got charged for 3 phone calls totalling 39 minutes in all. It came to $245.50 which is completely outrageous, how can a hotel justify charging this amount such a shame.
Clean and comfortable with helpful and efficient staff. Good value for the money. Elevators are tiny and slow and are shared with housekeeping. Plan time for trips up and down to your room accordingly. If you haven't been to NYC, rooms will seem small, but by NYC standards they are not.
rooms are small hotel not so close
The breakfast service provided was excellent. Great choice and variety of fresh food, replenished right up to closing time so no one was left hungry!! The Hotel is less than 5 minute walk from Times Square, but in a quiet area. Subway station and Port Authority Bus Terminal is 2 blocks away, excellent location for shopping!! Hotel recommended an Italian restaurant on W38th St, Cabone I think it was called.....delicious!! Bit of a dodgy experience with the cleaner moving our shopping bags around. Concierge did however rectify the problem within 10 minutes. Hotel provides black car transfer to the airport. We were told it was same as yellow cab flat fare to the airprt plus toll. Driver tried to charge us more at the airport and expected tip so be sure to clarify the price before you leave the hotel!
Great staff and very clean
Staff at the front desk and breakfast room were very kind and helpful. I thought the "going away" telephone call was very nice. The room was very small.
Rooms are small (to be expected in NYC) but comfortable, and clean. The staff was very accommodating and friendly. The hot breakfast was very good, and there was a good variety of things from which to choose. It is located in close proximity of Times Square action, but just far enough off the beat and path for it to be quiet and a break from the hustle and bustle.
The staff was incredibly friendly and motivated to make the stay at their hotel pleasant. The hotel and my room were both super clean. When I had a problem with my reservation, the woman at the front desk said she would send me a voucher for a free night. That was truly decent of her, but I honestly would have been happier with getting the room I booked. I specifically sought a king size bed and stopped in at the hotel a few days before my stay to make sure I was getting the room I booked. I also asked not to be near the elevator bc I needed quiet. I was coming in late from work and had to be back early. So when I opened the door to my room, which was right next to the elevator, and saw two queen beds, I was not happy. I really wanted to sprawl out in a big bed, even though I am short. Also, the shower was way too small. This is the second time in a month that a Hilton property (the other was a Doubletree) has downgraded my reservation. I'm a Hilton Honors member -- now I'm wondering if that's code for "abuse this guest."
I enjoyed the cleanliness of both the hotel room and the bathroom. The bed linens were quite comfortable and attractive. The location at 39th and 7th is most convenient for access to shopping, theater and restaurants. Upon our initial sighting of the hotel, I was a bit disconcerted with the exterior of the building and the lobby area. However, after settling into our room, I was pleasantly surprised.
nice location! plush bedding! secured and quiet! truly enjoyed my stay!