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Extremely convenient to the airport and the staff treated us as though we were at a resort.
its simply a practical hotel for overnight while waiting for a flight. we were unable to get anything to eat when we arrived at 10pm except a plain sandwich. there should really be more available when the main reason people use this hotel is to stop off on the way to catch a flight or on the way back from a long journey. All you need is sustinance and sleep.
the proximity to the airport
THe frienliness of the staff There was nothing to complain about
I liked the friendliness of the Staff both front of house and in the Bar No soap or shampoo
close to airport no air movement. bathroom facilities inadequate
Proximity to Shannon Airport
The convenience of being at the Shannon airport was excellent. It was clean and comfortable. It was cool, and not as I found in Ireland in general, hot and wasting of much natural resources by overheating. That should be criminal. The bed was not very comfortable. Neither were the pillows. But the the charge for one night of wireless internet was exhorbitant. I was shocked to be charged that for the one short evening. That and the excessive water pressure without warning that flew all over the floor.
While all staff were helpful, the staff in the bar was particularly helpful. Stoking fire, giving directions, suggestions for meals.
Proximity to the airport Bathrooms need to be remodeled with new plumbing,
cleaniness and helpful staff
the residents bar and the staff in the breakfast room in the morning Cost of breakfast at €10 per person per day seems expensive for a couple and our room was much too hot each night we came in, so much so that we had leave the window all night.
The lesiure factilities.Tennis Couts and Pitch and Putt. Good food and very nice staff. Convient in the sense it was near some major attractions. The location. Bit out of Ennis Town.
A fine clean and comfortable hotel. Good facilities and service.
location the hotel should advertise the fact that this is a family hotel in the summer season - i suggested this hotel to american visitor who were at a wedding in dromland castle , but i was unaware the young childern would be running around the lounge area and hotel late into the night . this was a new experience to the usa visitors and myself also the staff were under great pressure with all these going on also there was a lot of complants about the temp of water and tap not working correctlly
The hotel catered for all the family and the staff were very pleasant and helpful. We look forward to our next visit.
Staff were very welcoming & friendly. Room was very clean & comfortable
Handiness to Dromoland
It was family friendly, our two year son had a wonderful time. It was great see other children and it was fantastic that families were welcomed so well. The breakfast was very good. However, we were disappointed by the meals in the evening. There was a limited menu. No healthy options. The restaurant lacked atmosphere and direction/guidance as to how to obtain your meal. It was not clear wether the meal was self service.
Had a pool for the kids and big rooms. Could have been cleaner, stains on chairs and bed covers.
how nice the staff were to everyone no
Was a superb hotel, excellent service all round. Very close to the Castle and Folk Park. Great value for money, would recommend to anyone!
everything! Nothing. It was a great facility. Terrific for adjusting to jet lag or for a nice , comfortable stay on night before returning home
We arrived very late at night and waited in the lobby for about 10 'inured before someone came to greet us. We received our room key then tried to go to our room. Arrived at our room and the key didn't work. My boyfriend went back downstairs and got a new key came back upstairs and that key didn't work. Went back downstairs then the man in the lobby accompanied him back up to see for himself that the key didn't work. We all went back downstairs and he changed our room an gave us an upgrade for our troubles. Nice enough place, breakfast was good and ample parking Smells a little musty but that's just because it's really old
The really early check-in after a transatlantic flight. Its a beautiful hotel in a beautiful part of the world.
Situation, staff, views Its an old building so for some reason closing of doors of other rooms was very noisy
The location was good, the room was most comfortable The toilet did not flush very good, and the staff did not seem very concerned
Comfortable beds, good food, overall atmosphere Bathtub could use some sort of non-skid surface on the floor of the tub.
Late night bar. my wife loved the Spa. she wanted massage and treatment but your place had no slot too fit her in.
Location was important during my visit door on left on entering corridor to rooms should be kept closed, smell of cleaning materials and appearance takes from overall impression
location, convenience to shopping and comfort getting wash cloths and the smoking room availability
Nice hotel and we were especially grateful after attending the medieval castle banquet that we had a short walk to get back to the hotel.
Perfect for a stay when flying from shannon airport Nothing
Close to airport. Excellent chinese resturaunt
everyone very friendly. only criticism is having the one style of resturant - i was only there two nights - is it chinese every night? if so and stayed longer then would have to eat elsewhere see above
the friendly atmosphere
Hotel, Bar and Restaurant are ran as separate business, would be much easier for customers if you did not have to pay for each separately.
the staff were very helpful food was very nice we would to eat some nice traditional food there was nothing wrong with the Chinesefood but it would be nice to have a little more irish but it is a great hotel for reaching the airport and thanks for letting us leave our car while we went on holidaysMichael and Breda Lynam
Location to Shannon Airport.
Wi-Fi did not work during our stay (could log in but no ability beyond that - I heard another customer at the front desk showing the problem on their tablet (i.e. it was a hotel problem) but it was never fixed for them or for us. With no international phone coverage on my mobile, Wi-Fi as promised would have been helpful.
It was convenient to airport and the guy that checked us in at 11 o'clock at night was very helpful and polite
The bed was very comfortable Non Irish at the reception desk is not appropriate
Cheap accomodation The hotel advertised that it had a swimming pool and when we arrived we found that the pool was actually in another hotel, very dissapointed and were left with bored child
Fine location, very convenient to the airport, relatively comfortable bed, nice shower No breakfast included for the price
It was cute, & quaint. Loved the antique pieces around the public areas. Was close to airport, which was our main need, as our flight was very early. Staff was great! Very helpful for our very short stay. Bathroom needed more space for our stuff. We could have used more hangers for our clothes. Shuttle service to the airport would have been Great!
Lobby areas are nice Decor was quite dated and the beds were very uncomfortable for the price.
There seems to be a rich history here, but little that I saw to tell about it. Stay waa fine, close to Shannon airport. -
Our waitress was charming. The old aviation adverts displayed in the corridors were interesting. It has a thinner than usual veneer of quality: no porter was offered for our cases; breakfast fruit was tinned, there was no yoghurt; dinner waitress didn't know how to serve a bottle of wine; and so on. More akin to an average B&B than a hotel.
We have always found the hotel excellant, from our perspective it supplies good facilities close to airport and is an ideal way to start our holidays in Ireland. No.
The food was great and it was quiet Everything was fine
How close yet quiet it was to the Shannon airport. And the front desk staff was extrememly helpful in getting info to us, and even helped me make a resevation for when I'd be back in the area; but at another motel as Oakwood arms was completely booked. The girls that were the most help were May nad Lisa. Some of the mattresses and pillows were very hard!!!
Antique furniture, clean. All services allocated to the in-hotel restaurant. Services to hotel guests are poor.
Beautiful room. V.nice, friendly staff. Beautiful meal, V. well presented. Reasonable rates. No toilet paper in rooms on arrival. Dirty cups, empty tea and milk sachets and unclean used and empty sherry decanter and glasses left in room. Room generally only half cleaned. Owner was apolegetic but did not return to room with the sherry.Sherry was not available in my sister's room and the owner said that decanters that go missing are not being replaced! Mirror light in bathroom not working. No soap. Was handed toilet rolls at reception to bring to the room myself!
We enjoyed our stay. It was very convenient to Shannon Airport. Hotel staff helped us with dinner reservations. Very friendly. It was a short walk to town.
A very pleasant welcome to the hotel and very attentive staff at breakfast. The plaster in our room (12) needed attention urgently. This did not put us off this hotel but it could be considered an eyesore.
very spacious triple room. big bathroom. good location for bunratty castle.
The hotel stay was amazing the staff was so wonderful. Noel who ownes the hotel couldn't be more helpful made a family of five of various ages OAPs Child and two adults feel very special. It was our first wedding anniversary and the hotel staff and noel made it an amazing short trip. The food was excellent and the rooms are stunning.
The manager took a personnal interest in meeting each guest. None.
close to bunrathy castle easy to find and get to no electricity or hot water in the morning the hotel staff phoned early in the morning and woke us to see if we were staying another night even though they had already asked us prior to check in.
The staff were extremely gracious and the dinner we had was exceptional.
The location was perfect for walkable access to Bunratty Castle and Park. We were there for one day and the staff was friendly. The rooms were large and clean. We had dinner there and the food was 5 star and the service impeccable. I would highly recommend this place.
Clean facilities!! Huge bathrooms!! Comfortable beds and friendly staff. If I had it to do over, I would have stayed here all 6 nights and just visited sights we could drive to. Great location, too. Room 7 was excellent. No problems at all.
Clean and safe. Felt welcomed when we walked in. Excellent location. We chose to stay in Bunratty because of the proximity to Shannon airport (15 mins drive) and because it gave us one last experience of Ireland's rich history. Only downside was that we didn't have more time to explore or experience breakfast there.
The people where great. Very accomadating and friendly. nothing
An excellent guesthouse. Shiny and meticulous. Mary and Michael were friendly and professional. We will book with them on our next stay in Ireland.
What I liked best was the gorgeous location: beautiful green pastures in a quiet, country setting in a lovely B&B. If you want rest and quiet, this is a great place to recharge. The staff is also very accommodating. We wanted to take a nice walk in the area, and we were given some great suggestions. I can't think of anything I didn't like.
The welcome at 11.30 pm - friendly and a good cup of tea. Good dining room, comfortable room, over all excellent value for money. We would go again. A bit hard to find, but worth it in the end.
This country hotel is a hidden gem...we chose it for its proximity to Shannon Airport but in fact it was a delight and we'd have happily have stayed longer. The sumptuous decor and tasty home cooked breakfasts were really special Nothing negative
Great staff, laid-back but efficient, friendly atmosphere. Nice location. Very flexible - I didn't want a full dinner because of business lunch earlier and so had a really first-class smoked salmon platter and good glass of red wine. None
Excellent staff. Early arrival no problem. Nice food.
Very helpful and friendly staff. Nice clean, spacious rooms. Very convenient for Shannon airport. Comfortable and quiet.
lovely quiet location in Irish countryside, ideal place to stay before or after a transatlantic flight. peaceful. friendly and helpful staff. We liked it a lot.
Gorgeous room, lovely staff who made us feel welcome and catered to our requests with enthusiasm. After dinner, we asked for our dessert to be delivered to our room later in the evening, and without a blink they graciously worked it out. Beautifuly countryside framing a beautiful old house---total comfort inside! Absolutely none...
I loved the beauty and authentic appearance of the house and surroundings as well as the close proximity to the Shannon airport.. The scenery was beautiful, the room was beautiful and the hosts were wonderful. We also had dinner in the restaurant and it was excellent. We will definitely stay there again
The staff were so attentive, friendly and helpful that they enhanced a perfect country setting that was a few minutes from Bunratty castle and the airport. Food was excellent and they truly catered to the international traveler. The early breakfast on a Sunday morning for those needing to get to the airport was so helpful and then a map to the gas station and then the rental car lots at the airport were detailed and perfect. They also provided us with excellent directions to the hotel.The sunset over the Shannon estuary as we ate an excellent meal was the icing on the cake. Very pleased indeed. The quirky lighting system----the overhead light had to be on for the bathroom light to work. But the hotel is delightfully old, so what can one expect!!