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Good location, walking distance to beach and down town.Excellent staff and service.
The reception staff were very helpful, the room was comfortable and rooftop sunbathing in October was welcome. One particular member of bar staff was surly and obstructive.
The receptionists were very friendly and helpful. Room was tidy and clean, with good facilities (coffee, ironing). It was good to have jalousie, you can sleep til midday :) There was no free internet access. Parking-lot is extremely small and quite expensive.The interior needs an update. Bubble bath was not working. The swimming-pool was a little bit disappointing.
The hotel staff were very accomodating, and the location was ideal. Comparatively speaking, it was a good value.
not enough english tv channels
the location was very good and our room was good apart from a very small shower cubicle
The speed with which staff moved to rectify a complaint and accompanied their apology with a bottle of wine. Standard of rooms seemed rather variable as far as maintenance went. I would recommend it but with the proviso that some rooms experienced a lot of traffic noise.
Staff failed to clean the room on the 1st day reception had to request a special call out.
good weather, good location 4 blocks to the beach The Spå was broken, the pool was very cold, the discount to use their beach facitilies was not enough to make it worth it.
staff were very friendly and quick to respond to any problems. Hotel very clean The 7th Floor rooms are just below the restuarant, pool and Bar, noise from moving chairs and loud music in the bar does not stop until 01.30 most nights and restuarant chairs and tables are moved about from 06.45. This was the only downside. From 6th floor down this is not a problem. We were offered 3 other rooms to pick from and shown them first. The Deluxe rooms vary quite a bit in size and content, some are excellent, others are too small. It says in the brochure deluxe rooms are bigger, this was not the case in many of the rooms.
Excellent central location - close to everything. Good value for money Lack of a small barl/lounge area
A+. Location is perfect, but without the critical other 50%, location is worth little. Timed 5 min walk to the sea [emerge between Negresco and the citadel], Albert I gardens; tram stop, Nice Etoile, Monoprix just "up the street;" short walk to bus station, Old City. Re the other 50%: terrific staff [professional, warm, courteous; always helpful]; so very tidy and clean throughout; room good size/attractive/comfortable; fridge, kettle with coffee/tea/biscuits, AC/heat control, "lingere" wash line; plenty of hot water. Free internet in lobby; umbrellas, maps; weather and popular bus routes posted. Am an AM coffee-only person, but heard no complaints about the hotel's breakfast [aromas very nice]. Only regret was leaving. Perfect 10.
We loved our triple room, which is very hard to find in Europe. We lost our parking pass and were told that we would have to pay a fine of $100 if we couldn't find it in 3-4 days. This seems unfair because we were not infromed that there would be a big penalty like that when we were given the pass.
Room was spacious, friendly service and good location. I missed shower curtains.
We found the hotel staff very friendly. The location of hotel very central. Area excellant. Short walking distance to tram/bus stops, promenade and old town. Rue Messena/France, bars and restaurants only a few minutes away. The rooms were very clean and the beds very comfortable. The free coffee/tea in the reception area was a bonus. We were stuck in Nice for 4 extra nights due to the pension strikes. The staff were very helpful in accomodating us in extending our stay at our original tariff. One of the better smaller hotels we stayed in.
I found the hotel to be very central.
The Best Western Roosevelt is a good 3 star hotel in an excellent location in Nice. The rooms are clean and comfortable. Our room was had double but when we requested a room with a larger bed our request was granted immediatly. The buffet breakfast is fresh and plentiful and is served until 10.30. After that there is a supply of coffee and pastries available all day. We received a complimentary bottle of wine and a bottle of water on arrival. A nice touch. The reception staff were extremely helpful and were able to answer all our questions and showed concern when we needed help. The manager/owner was also available to answer any queries and made all his guests feel welcome.. We had no problems with this hotel.
The hotel is in a good location for sightseeing, the staff are friendly and helpful. It would be nice, if they turned on the heating when it is only 8 degrees in Nice.....
I didn't stay there Their policy of no refunds despite the fact that I tried to cancel the reservation more than 6 months before the scheduled arrival date
location, staff, comfort room was renovated recently, but not the bathroom.
nothing was to much bother for the staff you could hear the the other guests in adjoining rooms
The location was good, it was within easy walking distance from the promenade as well as the station.
Super helpful staff
The hotel was very central and most of the staff were excellent.One guy was very rude. We only had one key for a shared room.Could not access the iron in evening before dinner and the receptionist did not do his best for us to get it. he was very abrupt saying they did not have one.The hairdryer was antiquated.very old and useless.need replacing.
the friendlyness of the staff at the reception desk The rooms were not cleaned adequately every day, sheets were not changed and soap was not restocked every day. Also, internet access was a rip off pricewise.
best price in offpeak season.
upon checking in we reported the bed linen being dirty, it was noted and told it can only be tended to the next day, the next day the roomstaff still did not change it. I certainly won't stay at this hotel neither recomend it
the ubication was excellent, the hotel is modern and the personal was very nice
The location to the shopping district. I think the decor and carpeting could be updated.
The hotel is very well located Staff at the reception could have been more helpful
Great location - quite close to train station. Clean hotel and had a room with a balcony overlooking Rue Jean Medicin. Friendly staff. Nothing in particular.
staff was friendly no maintenance in the evening.
It is a good hotel and the proximity to the rail station is its strong point. Not very far from the promenade too.
I like the garden and the exterior architecture. I appreciate that the manager made me a small discount for not having air conditioning in the last day of the sejour. The staff promised three times they will provide me parking place with no result. No one of the receptionist was able to explain me how is the wireless internet working. The breakfast is very poor for the money you pay.
close to train station, reasonable price, walkable distance to many sight-seeing points... cramped washrooms...
Convenience to the City and the rail station. NA
Staff were friendly , very helpful & efficient. Good location with the main railway station close by - yet no noise:-) Décor of rooms and throughout hotel is very quirky . Definitely a boutique type hotel. Limited storage space in our room . Had to move furniture to open one of the wardrobe doors as our room whilst lovely & clean with nice décor was small. We didn't have a car so parking not an issue for us . Extremely limited on street parking space for those with cars.
No Free wifi
proximity to train station difficult street access; lack of nearby parking
friendly & helpfull staff. & 200m from main rail station & airport bus stop. no
very close to the train station, quick 5-10 min walk to the beach breakfast was horrible, the room was tiny and the reception staff not overly helpful. they charge extra to secure your belongings in a safe and extra to store your luggage after checkout
Very pleasant and friendly staff at the frontdesk. They provided maps and info about the city when we checked in. None.
The location was perfect, right around the corner of the mainshopping street. Rooms were very French romantic, though could do with some polishing. Normal price is 200 a night, via booking only 60.
Good, central location. If you are given room in the worse part of the hotel (we were) - no wi fi, no lift and zero noise protection - you can easily hear what TV channel your neighbour is watching.
Nice, comfortable, clean, good central posizion, excellent staff.
the location of the hotel was convenient to both the train station and old town. the accomodations were fairly typical of that level hotel. the staff was friendly and helpful, particularly when i had issues making an international call - the front desk attendant went further than i would have expected to help me make that call. i was a bit surprised when i asked for restaurant recommendations that i was sent all the way to old town. when i asked for something closer, i was advised to go to the restaurants immediately next door, not because of their quality but because it was a "What the heck, they're decent and they are next door" issue. i guess i would appreciate the hotel having a few quality restaurants in the immediate vicinity that they recommend to their guests who don't want to walk all the way to old town for a meal.
clean, comfortable beds, friendly and helpful staff, excellent location
the staff are helpful and the location is convenient Basic room, but not really expecting too much. Price of Petit-Dejuener was such that I didn't bother to have any.
The staff were friendly and helpful. The storage of luggage if waiting for your room or a late flight. The hotel stacks the luggage in the breakfast room which is open to anyone. It would be safer if locked away.
Well positioned geographically and staff were very good - always polite, courteous and helpful. It did not appear to have bar facilities.
The place where the hotel is situated. (Location). The bed was small and hard.
Internet was not available in the room, there is no elevator in the part of the hotel I stayed - at least they could have offered to carry our baggages to the room.
it's amaizing, in the middel of the center of Nice,the best staff and the prise is very good for that location.
Good location, reasonable price Wifi reception was poor
Location great just two minutes from main restaurants, yet in a quiet street. Friendly and excellent quality and cleanliness. All in all a great stay and would definitely go back or recommend it. Tea and coffee facilities would be good
The hotel is decent for a three-star. We chose this hotel because it was pet-friendly. The room was decent if a bit drab and the location was good. We found the front desk people extremely unfriendly and unhelpful, which was a damper on our whole experience. With many hotels in Nice, one should consider others in the area.
Staff were helpful and polite. Breakfast was very good. Beds were comfortable. Availability of computer in the lobby for internet use was very helpful for re-booking flights and trains given the train/plane cancellations caused by the strikes. Meant we didnt have to go out and search for an internet cafe to access the net. Not everyone carries a laptop/ I pad with them so having a computer to access on site was very useful! The superior rooms were clean and comfortable but small. Could possibly be improved in terms of being re-decorated. Re decorating would render the rooms I stayed in more asthetically pleasing. Also sometimes the rooms were too warm at night. Air conditioning is too noisy when its put on as is leaving a window open. This is a general problem with most hotels, not just the Mercure!
Good Location, Helpful staff, Comfortable Hotel Bad odour coming from the sink tap.
the location is good, close to shopping area, old Nice, public transportation very small sized rooms with old decor and furniture, unfriendly staff, no minibar
The location was perfect great resteraunts nearby
Location. Excellent breakfast. Good size room. No towel racks in bathroom. Portable fridge to use dumped in a corner on the floor. Plenty of coffee and tea but only two nimbles of latte.
The staff were very pleasant and helpful, breakfasts were good and breakfast staff were excellent, they couldn't do too much for you. Rooms were clean. Ideal for shopping and business alike. Sparse room amenities. Poor decor in bathroom
Kept clean and reception staff friendly and helpful
The vicinity to the beach. The hotel couldn't accept credit cards because their machine wasn't working. We had to pay by cash for 6 nights (which came out of our holiday spending money), the annoying part, however, was that we weren't advised until we were checking out, so it was very inconvenient. Also, there was no mini bar in the room (fridge especially) so we couldn't keep our own drinks cool.
Staff were friendly and helpful. Hotel was conveniently located next to shopping area and close to transport for the airport.
large rooms, enough space and clean nothing
Great location - less than 10mins walk to main train station. Supermarkets and bakeries close by. Not that far to walk to the old town either. Tea/coffee making facilities in the rooms.
Staff very friendly and keen to help Safe area Convient to Train station (5 - 10 minute walk)
walking distance to shopping area and beach
The breakfast was very good with lots of variety, it has good location, short walk from the train station and right in the middle of a shopping street. We were quite disappointed with our room, it is very old-fashioned and we had a small tv. It looks very different to the pictures they presented on the website, and for the price we paid, we expected a better room. The pool on the roof top was nice, but it was too cold to swim even with 25 degrees weather, would be better if it is heated.
We found the staff in both the reception and 8th floor bar extremely helpful, friendly and very smiling (a characteristic not previously noted at many French Hotels). We had to make a number of reservations (other hotelsd, golf clubs, business meeting, taxis and hotels and the reception staff simply said ''leave it to us'' Upon return to the hotel everything was perfectly arranged.The 8th floor bar has a good selection of drinks. .I would definitely recommend this hotel and will personally stay there agin on my next trip to nice nice. I I had any negative comments I would say that in the 8th floor bar they could have more selection of snacks and serve them at all hours
the location is strategic, good set-up, excellent breakfast offer. we had pleasant stay there. definitely a serious consideration whenever we visit Nice again in the future
Staff helpfulness and courtesy n/a
Friendly reception staff. Excellent location
the room was very small and the bathroom also.
Location very good Photographs on website make it look alot more than it is
It was well located, and the staff were friendly. The room had 2 single beds which I found to be firm but comfortable. The free WiFi perfromance was very poor from my room on level 2.
great bathroom with bidet, double wash basin, shower and bath and black marble like tiles - felt like a star!! fantastic matress and linnen as well
The hotel room was really poky and the bathroom was the same.We asked if we could have a taxi to the airport in the morning and we ended up in one without a meter and charged 40 euros, which was a total rip off.
The location is very good in the centre of Nice. Lots of shops and restraurants nearby. Close to public transport. Free wifi was very good. Staff were friendly. Could leave our luggage until we left at night. The room we stayed in was small. The bathroom was very small with the sink almost above the toilet. Would be very hard to use for a bigger person. Our sink was blocked and didn't get fixed while we were there.
A very pleasant stay
central location not a three star hotel
location and kindness of hotel staff rooms are very small,
small room, uncomfortable bed. Good location
location lovely atmosphere staff needs a bit more training night staff forgot our wake up call. could have been a problem
Staff were efficient and most helpful Elevator Ample breakfast items Residential location Walking distance to most areas of interest Lounge/bar/patio I had a room that overlooked the current underground metro construction. On weekends, no issue with noise; however, not the case during the week. This construction will continue for another two years. Either way, it's an unsightly view. The room safe was very small and I needed to request the lock from the front desk, which seemed a bit odd. Considering the construction, the rates are a bit high.
Staff was very helpful and charming, location was convenient and within walking distance to everything Hotel itself was outdated, shabby, and not at all like the pictures advertised on website.
good location, friendly and helpful staff no free WiFi in the rooms
Location Wish the staff were a bit more friendly.
location poor staff behavior,old facilities at any way no 4 star hotel
Nice Lobby, very poor rooms (White wall). The airconditioning was not working. I asked the staff and said that they turn it on at the end of May. My room was so hot that I could not sleep. I argued with them with no success terrible hot nights.
everything was fine apart from your front of house staff we found the attiude of your reception could be alot better
We had a horrible room...we felt like we were in a cell. Couldn't wait to check out. Staff even apologized but, didn't do anything to make me feel better. They said we were in the room that wasn't renovated yet.
Breakfast Design was kind of shabby for thye price level
Breakfast was good, location was very comfortable!
graet location hard to find someone to serve at the bar
excellent staff, very helpful shower was not on the wall, but attached to the bath taps only
Good central location On site parking Swimming pool very small.
The hotel staff were extremely helpful. The best hotel staff I have come across so far. The terrace room was worth the money and the location of the hotel was good. The pool was good too. The internet and pay tv facility was well worth it as well. They could improve by getting better beds. Beds were quite small even tho we stayed in a superior room.
Location Uncomfortable pull-out sofa bed supplied for 3rd person in room. Extra pillows requested 3 times never arrived, swimming pool is more like ornamental pool just off reception.
transfer was well-organized.. dirty rooms, disgusting smell in the hotel, especially in rooms...
It was very central to all areas. The staff were very helpful.
I came from italy and switzerland from staying at 4 stars hotel and this one dose not deserve even two. It had a dirty aspect the halls and the rooms.
quiet and comfortable place
staff very pleasant at reception. price of breakfast.. didnt get it to expensive
clean fresh room overlooking main shopping street, friendly helpful staff. plenty to choose from for breakfast. ideal location for railway station and short walk to beach on main tram line so a little noisy early in the morning.
At first I was given a small, rather gloomy room, but when I expressed some dissapointment, the nice lady in the reception gave me a bigger, better room. As mentioned above, all the noise outside, which, of course, is temporarily. The reception is quite small (for a Best Western hotel) and the lift claustrophobic.
It is cosy Back side of the hotel
close to train station, spacious room not in a very safe area, maybe due to the closeness to train station
The front staff, she was so nice and very helpful, we were so impressed to be welcomed by her with big smile! She let us check in early without asking by us. Tiny but clean room. Bath tub was comfortable, and good powerful shower. The wall seems to be thin, I could hear speaking voice and tv sounds very clearly at midnight.
Perfect location, cleanliness, room size, excellent staff courtesy.
staff friendly and spoke english good location-apart from the road works
Central location Although the room was on the upper floor as is our preference there was only a small window
location; staff note that hotel at the time is being renovated; no lobby
Staff very helpful and careing, location of hotel excellent for shopping and transport etc Room rather small for two people to stay confortably in, also not enough storage space for clothes ended up havin to live out of the suitcase.
the roses all around the place no service after 12 a.m. :(
Food and Hotel were gorgeous. WiFi 7E for 30 mins in reception! No WiFi in bedrooms. Should be free in bedrooms.
Great location. Friendly staff. great room. All extars very expensive - eg breakfast or to have a drink in the bar (22 euros for one cognac !)
Beautiful hotel, good location, very friendly and efficient staff. The hydrotherapy pool is lovely
The Incredible architecture, fantastic staff and superb rooms.
You can hear everything in the corridor. not good service at all. horrible breakfast
Beautiful design, good location for shopping The air conditioner didn't work well, it was very hot when we arrived at evening time. I called the reception two times, they promised to come and do something but they didn't, so we suffered the very hot room even in autumn time, +17 degree outside. They only fix it in the next morning.
Nice adjacent restaurant. Clean room with an bit odd, but original, design. Clearly visible that the hotel was renovated last year. Noise level in the room was a bit high due to the busy road outside.
The hotel seems over-rated. It gives you the feeling of being old or overused or at least not well taken care of. Beyond the intention of design...some of the fittings seem...cheap... Plus, the idea of having the bathtub in the room could be special, but it is not practical. The lights are also not thought in a practical way...
Very accomodating, not too big and felt personal. The service is exceptional and the spa is a must-do.
great hotel ,great design , nothing
Nice and friendly staff at the reception. I had a room (202 as far as i remember) which didn't look very nice...the carpet was quiet "dirty", old furniture... I asked for another room, and got a better and a quiet one.
Location is near centre of city
Location was exellent, as well as services at the hotel.
General comfort and location 1. Refrigerator in mini bar of my room was out of order (and refilled irregularly) 2. They do not change eggs for breakfast until they become dark green!!!???
Staff was very friendly, clean rooms, good location, good value for the cheap price,..
good location to shopping and tram when considering the cost there is nothing to complain about
hotel staff, rooms were clean, right now there is a lot of construction work for tram line laying going on in avenue massaena (excuse my french!!) . and once that is done, this hotel will be very very well connected via tram thru one of the biggest roads in nice and directly to the beach. absolutely none!
Having the choice of a studio was good Little bit far from old part of Nice to make easy walking for an older member of group.
The hotel is very close to railway and tram station, 10 min walk to central square. They give you to choice of 2 rooms, I choose one on the last floor without any view, but I have read reviews about noise from the front rooms and decided to stay on the roof room and it was bigger in size. Room was very clean and reception staff was very friendly. There was some noise from the working generator on the 5th floor during the day, but at night it was silent
Close to the train station for our early morning departure time.
Excellent staff, quite small but very clean rooms. The price was very good for the services offered. The hotel is 10 minutes away from the city center by foot. There is also a tram nearby, which gets you to the city center very fast.
Very nice staff, centrally situated hotel, very good breakfast, nice room, very good price. From the airport take bus 23. (the station is at 5 minute to walk)
close to railwaystation no airco
Service by the staff Small rooms ' without air condition
Location, cleanliness, friendly staff Breakfast should be richer
Good location, short walk to station and the sea. Nothing to do with this hotal but central Nice is currently (June 2007) undergoing major road works. Due to finish later this year, but then my guide book said it'd be 2004!
Jose, who was at the reception desk for two/three days during my stay, was exceptionally pleasant and friendly and extremely helpful. I would rate him "excellent plus". One of your evening receptionists (I'll not mention his name) was very rude and impatient and sarcastic. Another of your daytime receptionists gave me incorrect information and directions. Also, the housekeeping for my room was erratically performed and could have been better all around
excellent location, clean rooms. However the rooms and the facilities are rather basic compared to the prices
Rooms were clean and air conditioned. Staff were very helpful and friendly. Ideal location in the heart of Nice. Would highly recommend this hotel. Had a great experience staying here
Staff was very responsive. Location very good, relatively close to shopping, Old Nice and Promenade. Overall good value for money. Rooms quite small, probably reasonable size for a two star. No blankets, pillow dirty. Pillow changed and blanket quickly provided when asked.
The location was central to shopping and dining in Nice.
The Location It Could have been Renovated
Helpful staff, location close to railway station Wifi intermittent.
hotel staff is very good old smells in the room; my bed was so old that it had a big 'hole' and spine ached in the morning; even a triple room is rather small; not far away was another hotel with smaller prices and more spacious and modern rooms, so we moved there.