Overview

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Ontario Grand Inn & Suites

3333 Shelby Street, Ontario, CA 91764, United States
+1 909 948 7000

£58+

Sun 11/12 Check in
Mon 12/12 Check out

Overall guest ratings

5.2/10 OK
Based on 1,938 reviews

Review highlights

  • 8.8
  • 5.9
  • 3.8
  • 3.4

Nearby

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    About

    With a stay at Ontario Grand Inn & Suites in Ontario, you'll be near the airport and convenient to Citizens Business Bank Arena and Ontario Mills Shopping Mall. This hotel is within close proximity of Ontario Convention Center and Scandia Amusement Park.

    Rooms

    Make yourself at home in one of the 92 air-conditioned rooms featuring flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

    Amenities

    Take advantage of recreational opportunities offered, including an outdoor pool, a spa tub, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access and a television in a common area.

    Dining

    Take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

    Business, Other Amenities

    Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours).

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    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Hot tub
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Free parking
    • Designated smoking area
    • Storage available
    • Room service
    • Cable or satellite TV
    • Free airport shuttle
    • Free Internet
    • Free long-term parking
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    Reviews

    Guest reviews

    Overall rating

    5.2 OK
    Based on 1,938 reviews
    • 8.8 "Location is great."
    • 5.9 "Service is ok."
    • 5.5 "Average comfort."
    • 3.8 "Bar is not good."
    • 3.4 "Bad amenities."
    • 3.3 "Rooms are not good."
    • 3.2 "Food is inedible."
    • 3.0 "Awful breakfast."
    View all review categories

    Overall rating

    6.0 OK
    Based on 794 reviews
    • 8.6 "Location is great."
    • 5.8 "Service is ok."
      6.5 "Only 65% found the staff to be friendly enough."
      5.8 "58% said the reception staff was ok."
      5.6 "Only 56% thought the service was professional."
    • 4.0 "Bar is not good."
    • 3.5 "Disappointing food."
      1.9 "81% did not enjoy the desserts."
    • 3.4 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
      2.6 "For 74%, the lobby entrance was sub-standard."
      0.6 "94% complained about the elevator."
    • 3.2 "Awful rooms."
      1.7 "83% complained about the bathroom."
      0.2 "98% thought they were poorly maintained."
      3.0 "70% said rooms were dirty."
      0.9 "91% found problems with the furniture."
      0.3 "97% thought the tv was sub-standard."
      5.0 "Only 50% thought the shower was ok."
      0.9 "91% were disappointed with the minibar."
      0.9 "Air conditioning was criticized by 91%."
      1.0 "90% were unsatisfied with the kitchenette."
      2.6 "74% said the bathroom was dirty."
    • 2.8 "Generally quite dirty."
      3.0 "70% said rooms were dirty."
      2.7 "73% thought it was rather dirty."
      0.1 "Dirty pool, said 99%."
      2.6 "74% said the bathroom was dirty."
    View all review categories

    Overall rating

    4.8 OK
    Based on 503 reviews
    • 9.0 "Terrific location."
    • 5.8 "Service is ok."
      6.6 "Only 66% found the staff to be friendly enough."
      5.6 "56% said the reception staff was ok."
    • 3.5 "Disappointing food."
    • 3.3 "Bad amenities."
      3.3 "67% thought the building wasn't nice."
      2.4 "For 76%, the lobby entrance was sub-standard."
      0.4 "96% complained about the elevator."
    • 3.0 "Awful breakfast."
    • 3.0 "Awful rooms."
      2.6 "74% said rooms were dirty."
      1.8 "82% complained about the bathroom."
      0.4 "96% thought they were poorly maintained."
      0.8 "92% found problems with the furniture."
      0.5 "95% thought the tv was sub-standard."
      1.1 "89% were unsatisfied with the kitchenette."
      2.7 "73% said the bathroom was dirty."
      0.7 "93% were disappointed with the minibar."
      1.1 "Air conditioning was criticized by 89%."
    • 2.3 "Generally quite dirty."
      2.6 "74% said rooms were dirty."
      2.5 "75% thought it was rather dirty."
      2.7 "73% said the bathroom was dirty."
      0.3 "Dirty pool, said 97%."
    View all review categories

    Overall rating

    5.0 OK
    Based on 465 reviews
    • 8.6 "Location is great."
      9.9 "Good access to the airport, said 99%."
    • 6.0 "Service is ok."
      5.4 "54% said the reception staff was ok."
      5.0 "Only 50% thought the service was professional."
    • 5.0 "Average comfort."
      5.2 "Beds were acceptable for 52%."
      5.1 "For only 51%, the noise level was all right."
    • 3.8 "Bar is not good."
    • 3.4 "Breakfast is below average."
    • 3.2 "Terrible amenities."
      3.2 "68% thought the building wasn't nice."
      0.5 "95% complained about the elevator."
      2.3 "For 77%, the lobby entrance was sub-standard."
    • 2.9 "Awful rooms."
      1.8 "82% complained about the bathroom."
      3.4 "66% said rooms were dirty."
      0.5 "95% thought they were poorly maintained."
      1.2 "88% found problems with the furniture."
      0.4 "96% thought the tv was sub-standard."
      0.7 "93% were disappointed with the minibar."
      4.8 "52% had problems with the shower."
      0.7 "93% were unsatisfied with the kitchenette."
      1.4 "Air conditioning was criticized by 86%."
      2.8 "72% said the bathroom was dirty."
    • 2.9 "Generally quite dirty."
      3.4 "66% said rooms were dirty."
      2.4 "76% thought it was rather dirty."
      2.8 "72% said the bathroom was dirty."
      0.1 "Dirty pool, said 99%."
    View all review categories

    Overall rating

    6.1 Good
    Based on 174 reviews
    • 8.8 "Location is great."
    • 6.2 "Average comfort."
      6.3 "Beds were acceptable for 63%."
    • 5.6 "Service is ok."
      7.0 "70% found the staff to be very friendly."
    • 3.6 "Rooms are not good."
      2.1 "79% complained about the bathroom."
      0.4 "96% thought they were poorly maintained."
      3.1 "69% said rooms were dirty."
      0.3 "97% thought the tv was sub-standard."
      1.4 "Air conditioning was criticized by 86%."
      0.9 "91% found problems with the furniture."
    • 3.4 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
    • 2.8 "Awful breakfast."
    • 2.6 "Generally quite dirty."
      3.1 "69% said rooms were dirty."
      2.5 "75% thought it was rather dirty."
    • 1.9 "Disappointing internet connection."
      1.5 "85% said the wifi quality was bad."
    View all review categories
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