nice room, helpful staff location was okay
Super-friendly and helpful staff - I really appreciate all the help and suggestions! My room as darling, on the top floor so the ceiling was sloped but it felt like a funky loft room. The bed was very comfortable and everything were clean and looked new. I loved the one-piece glass sink in the bathroom, too! the location was great, just a short walk to the train station. The wifi was fine. I liked everything! I was on the third floor so three flights of steps, which I didn't mind (more steps on the fit bit!) but some might.
Breakfasts :) Colour of the carpets :(
The location was perfect for us. We could easily walk around the city and the hotel was 10 mins from both the train and bus stations. The staff was helpful as well. Breakfast was extensive and delicious.
Room, location and the breakfast No
The hotel was modern and very clean The location was a little rough, closed shops and broken pavements
After 7 weeks of touring Turkey and Croatia, this hotel had the best breakfast by far - saved the best till last. Even provided a breakky pack on our last morning as we had to leave before the 6.30am breakfast.
Great, clean modern hotel. Very close to train station and bus station. Tramway stop right in front. Very good breakfast buffet.A bit expensive, but we wanted to spoil ourselves on the last few days of our trip.
Easy to find and close to a lot of central Zagreb things The hotel should provide better instructions for parking. There are no signs indicating where the parking is and sometimes it is hard to stop at the hotel to ask where it is because the roads are so busy.
Shower head broken. Extremely expensive parking compared to room cost.
very spacious light rooms
Good location, friendly staff, for a next stay in Zagreb I would return
Stuff is very friendly and the rooms were exactly as i expected.
Really good deal for this price.
hotel stuffs are really helpfull and fiendly.hotel located in the middle of the center.finally ,i think this is the best hotel for this price the roomms are different than web photos real room is worse,materials are very old but clean
Good Location in Zagreb Mildew in the room, cause humidity in the room was really to high. At first sight everything the room seemed to be clean, but then we found it on walls behind the bed etc and of course in the very little bathrooms.
The rooms are part of an aparthotel with around 4 rooms sharing a bathroom and toilet. I wasn't aware of this. Access is down an unlit alley in not the best area of Zagreb (wouldn't recommend to lone women) Access is down an unlit alley in not the best area of Zagreb (wouldn't recommend to lone women). Check out didn't open till 10am which is a bit late as I had a train to catch at 9am so had to leave the key somewhere I thought was safe as reception building was locked.
The room was clean The rooms are not where they are stated on the address given. The rooms are in a run down area of the city. We would not recommend to a freind
Nice and cozy hotel, friendly staff, relatively close to Arena Zagreb Unfortunately, smoking was allowed throughout the hotel, and since the main bar area was at reception, this caused lung issues. Further, breakfast selection was mininal, and we had the unfortunate experience to have neighbours who hired prostitutes for their stay.
It is very quiet. A little too far from the center of Zagreb
I was very satisfied with the whole package
The Hotel staff was excellent! The bed was very uncomfortable, There was only 1, small window in the room. The motorway is very close and noisy.
Easy to park The staff didn't speak very well English, they didn't know that we booked on internet and they tried twice to make us pay more than expected... The room was not very clean, the breakfast too light, the hotel hard to access and the highway close to the windows...
calm location it was hard to figure out how to switch TV on, because of 3 remote controls, the fridge-bar was very noisy, old furniture, no soap and shampoo in the bathroom, the room is not very clean and the bed is not so comfy. Generally, I would not recommend this hotel to anyone.
The hotel is situated just off the highway. The location is very comfortable because we avoided the heavy traffic of the city. The district is safe and the hotel offers private parking. The breakfast was excellent and the staff was helpful.
Excellent location - best in the city, good breakfast, the size of the hotel guarantees a lot of privacy In the end I was chared a price bigger than the one guaranteed on this site.
the staff was always helpful and made us feel welcome in more ways than one can imagine.
Exelent location,very good rooms, Parking for car is not near by.
Hotel is situated exactly in the centre of Zagreb. Very clean and well furnished. Price reasonable. Personnel very friendly (very good English). Breakfast-very good choice of self-service bar.
Good breakfast and location I had to pay 20€ per night for my dog. Small room.
The location of the hotel is excellent and some of the rroms is refurbished
Excellent location for everything except arriving by personal car.
location, every day cleanliness, breakfast noisy at night in the street, cold inside as window isolation is not good
hotel dubronki was centrally located but not noisy--the staff was effecient and pleasant..the rooms were nicely furnished--we stayed in a standard and there was a desk,,small table and chairs and two twin beds--traveling with adult child...the bathrooms were spacious and clean--there was no coffee in the rooms but otherwise everything you wanted was there--i would definitely recommend this hotel for anyone wanting to explore zagreb old town--we loved it.... the breakfast that comes with the room is very nice with large selection of meats/cheeses/grilled veggies/stuckli/ breads etc etc we ate breakfast here four times and was never disappointed...yum only thing was no coffee in rooms--but we did not find this in any room in croatia except one that came with a kitchenette and then that was instant--even thoough croatia has a coffee culture it is cafe oriented.
Best location in the city for a hotel Nice large rooms Helpful staff Bathroom could have been cleaner
Nice rooms in good repair. Air conditioning only cooled to 23 C. I asked reception 3 times to come to the room and check it out. I was largely ignored and the young guy on duty I asked for help went off duty late that night. Finally at 10:30 pm someone came, showed me how to set the thermostat, which I had allready done, and set the temp at 17 C. Did no good. The room temperature remained at 23 to 24 degrees all day and night. Nice hotel, excellent location, nice rooms, and very poor staff.
Perfectly located in the very center of the city, it has complete facilities for everything needed.... and the price was very good!
as a whole - nothing!, except - the availability of parking may be.. dirty and very tiny room (additional bed in double room will make you feel as canned fish..); old furniture; uncomfortable beds; torn and soiled: bed sheets, upholstery, curtains, flooring; auful bath; no lift (and also - reception on the first floor, not on the ground one?!); very bad experience.., never repeat it.., better do not follow the advices below - they are most probably: self-advertising, huge compromise or strange kind of aesthetic sense...
Good restaurant Price different from the book (more), No pricing information for the stay a dog and a very large payment for this service. Tight room with an old broken equipment, bathroom dirty and neglected.
I really liked the staff Location, breakfast, design
I liked hotel staff. They were friendly. And breakfast was tasty and included in price. The room isn"t enough clean.
Good location in the quiet district.
It was the least expensive hotel available in Zagreb, and we learned that this was for a very obvious reason - the hotel is in bad need of renovation Paint falling off the ceilings, smelly carpets and blankets, worn mattresses, indifferent staff
lady receptionist very very helpfull
Excellent location - we could walk or take the tram to everything. Our room was comfortable, clean and well serviced (requested extra pillows and refills for the mini bar). Loved the indirect lighting in bedroom and bathroom too. I'm not sure that the hotel can accommodate wheelchair accessibility - there were a lot of stairs. Otherwise no complaints!
Staff treated me and dog very well
The location was good and the room was clean. The hotel staff was not very friendly and the breakfast was poor.
Easy to conect to the internett. The hotell oppgraded from one room, tree beds to two room without extra charge.
Good room. Good breakfast. The gym was a little small and windowless
Location is great! Breakfast needs improvement for a four star hotel. Parking is expensive.
A they honored your booking even though they did not have record of your service making a reservation.
The design of the hotel! Actually, it was the reason why I chose it. With the help of its long history, both exterior and interior look fascinating. Taking our passports during our stay... That was not good.
It was good to find a vintage hotel lovingly restored and in in full operation.
Very nice staff, good location noice from other rooms, from the street
Hotell staff and services No
Excellent breakfast to start the day in relaxing surroundings; efficient, friendly and helpful staff. Attention to detail. Prime location in the city. Nil.
Very friendly staff that were extremely accomadating. For example, our room included breakfast but we were missing it because we had an early flight so they packed it for us in the morning to take. The room was extremely clean and spacious. The location is right next to the bus station so that was convenient. It is far from the airport and while they say they have an airport shuttle, it does cost you money (about $30 bucks/120 kuna) to book so we were slightly misled. It's also a walk to get to the town center (30-45 minutes) and at night I would not advise walking back but rather get a taxi because the area closer to the bus station is slightly greasy.
Location in the heart of the city, good breakfast, i like the additional menu for the eggs, pastry could be improved, crossants etc. ate to small, quality suffers, gets to dry..... the noise of the near trainstation and the tram. also is a pool missing
Excellent value for the money. The hotel is designed with very good taste, there is beauty everywhere, excellent food, good Internet connection and the best of all is the staff. We stayed one day longer than planned.
Beautiful hotel with great staff. Loved the room, the breakfast buffet and the dinner in the bistrot were excellent. Beautiful setting with 5 stars service! I would highly recommend it.
Beautifully decorated and restored hotel from the early 20th century.
The hotel was georgeous and in an incredible location. Wonderful bar and lobby, withbeautiful rooms. The king bed was amazingly hard, we actually checked to see if it wasn't a box spring.
Everything A pool would be nice
I like the way they design the hotel. It's old fashion but very authentic and style. The room and the lobby differs from the other 5 star hotels we have been.. even the reception was on a small table in the corner. no.
Everything. Very luxurious accomodation, friendly personnel. The room was amazing . On top of it they have an incredible kitchen for breakfast, lunch, supper and daytime snacks, big thumbs up to the chefs.
The traditional standing No flat screen television in my room
Great value and central location. Very nice restaurant and extremely attentive staff
Service from staff was very professional from reservations to check out. A very beautiful and well maintained hotel ideally located to enjoy Zagreb.
staff at the reception was not very friendly and the head concierge was so, so. Our luggage was delayed and did not arrive the same time as we did and concierge was giving us wrong information regarding the delivery of the luggage. He called the airport and told us that the luggage is on the way to the hotel and will arrive in half an hour. one hour later it was still not delivered, then ho told us it will be fifteen minutes. After half an hour he said that luggage is on the way to our other destination-3 hours away. We wasted half a day waiting and now new information. We left and when we arrived in our hotel Monte Mulini in Rovinje, we were told that the luggage did not arrive and that in never was delivered to Zagreb airport. Concierge at such an reputable hotel as yours should never mislead guests and be sure what is he conveying IS the correct information. We lost lot of time of our precious time in Zagreb waiting around.
Easy of acces
The hotel is relatively close to the highway (less than 1km from the exit). We used it for an overnight stay on our way to Istria and it was a perfect choice. The hotel room was very clean, the staff very professional and the breakfast plentiful. The quality of the room for the cost we received from Booking.com was very good. We did not visit Zagreb but I think it is not difficult to get to downtown from there. No, there was nothing to complain about.
Very friendly staff, good restaurant, easily accessible
Friendly staff, proper rooms, good location. Bad coffee at the breakfast.
Hotel Phoenix was very clean and neat. Rooms are newly renovated and very nice. Pretty good buffet breakfast. Price of room is reasonable. Hotel is quite far from Zagreb the city.The area it is located in is not very nice and the carpark and outside of the hotel looks derilict. We had a complaint and we were given discount which was good but the staff memeber was reluctant and not happy at all about it.
nice-clean! breakfast could be better!
The beds are rather hard and creak!!!
Good choice for buffet breakfast Air conditioning unit in room was not working but it was not hot enough for this to be a problem
Room is very nice. Far from the center. The internet wireless only works downstairs on the lobby.
nothing The staff was unprepared. The bar was closed due to a wedding, despite the fact they had a waiter who could have delt with the guests. At the breakfast the buffet was not replenished at all. What we saw was just a huge disaster left. and there was no coffeemachine working and no coffee at breakfast at all. On the website the hotel is a 4 star hotel but in reality I would even question the 3 stars they have.
The room was excellent, very cosy and compact, provided with everything a tourist would need, plus a balcony fitted with suitable furniture. Hotel staff could not speak a word of English, while receptionists' English was basic.
A pleasant suprise, better than we expected. Well positioned a few kilometers from the main trunk route North. The staff were very helpful. Nothing. We loved it! We would stay there again when making the same journey.
Quiet place, clean and comfortable room, friendly and invisible staff, good facilities. Very good value for the money. Nothing
the fact that they allow dogs in there hotel, which is difficult to find in the zagreb area. the food, it was eatable but that was all. the coffie was poor at breakfast so that if you want to have a good one, you had to buy it. bread was not always fresh. eveningmeals are very basic.
Clean, comfortable, perfect value for the price solution for overnight stay travelling through Zagreb. Breakfest was OK, but food selection might be better. Detention of guests passports at the reception, especially without warning, made us think we lost them :) It's not necessary, I suppose, strange policy.
Very good location for whose who travel to Zagreb. Helpful staff and very nice,comfortable and clean room. Very good value for money.
Place, hospitality, possibility of late diner, home made milk and other dishes
The room was clean, kind staff, good value for money