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Uncluttered and elegant No
Very fancy and nice looking. Great rooms and polite staff. Breakfast was nice. Complimentary shuttle was over 30min. behind schedule. We were told it would be there at 12:00pm and we had to be at our appointment at 12:30. When it was apparent it would not be on time, the staff offered to call us a cab and charge us for it. Uncool!
recently renovated, very nice setup, great towels and bed
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Location and price. Stayed for a conference at national Harbor.
The location is close to National Harbor Everything is old and in a bad neighborhood. Undesirable people just hanging around. My room was dirty.The wooden chair had an arm that fell off. The maid never replaced my toiletries and tissues and toilet paper. No restaurant either
excellent location old, shabby. guests making much noise at 4:30 am.
The staff. Hotel Employee was excellent. Also, the bartender was good. Excellent location. Near public transportation, entertainment and dining. Wi-first was oklay.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Newly remodeled hotel, clean, good location and would recommend.
Staff was confrontational and not helpful at all.
Across the street from the convention center The heater in my room rattled loudly, waking me up several times a night. The door connecting my room to my neighbors was not well-sealed or did not provide much of a sound barrier--I was disrupted from sleep and work multiple times by neighbors loud conversation.
I like the fact it was right next to the Gaylord No refrigerator, numerous guests were complaining. No cups only coffee. Bathroom was not stocked. The walk from the garage to the hotel is less than pleasant. The garage is a public garage. Minimal parking, one elevator. Trying to move luggage from elevator across a street with numerous other people parking and riding elevator. Very small loading area in front of hotel. Not what I am use to when it comes to Hampton Inn.
Beautiful new room, clean and modern. Needs a mini fridge and microwave.
Breakfast was adequate at best. Then again, all Hampton Inn breakfasts are that way.
Location. Across the street from an event I was attending Lobby restrooms filthy
With the storm passing through I was bumped from my hotel across the street. The staff was very friendly and the night auditor was extremely helpful getting me a cab in the morning even with the icy roads.
5 star service Nothing
Good range of breakfast items; breakfast seating area is nicely decorated. Hotel was quiet (no street noise) and perfectly located for a conference across the street at the Gaylord Resort. Parking nearby. Did not understand that I needed to keep my room key after hotel checkout to be able to get out the parking garage (since parking fee was put on my hotel bill). Had to back out of garage exit (with other cars behind me), repark, walk back to hotel to figure this out. Bed not very comfortable (mattress saggy and needs replacing).
The bed was very comfortable and it was so easy to fall asleep in. The staff were helpful in answering questions that I had and made the stay that much more enjoyable. Would have liked to have had bacon for protein rather than just the sausages.
The staff was great, super friendly and very helpful. The free breakfast was absolutely the best I have had in a hotel, and I have to say, most of the time when you get a free breakfast, you know right where to get it because it looks like a cafeteria. I had to ask where to get the breakfast because all I saw was what looked like a beautiful comfortable restaurant with nice atmosphere, comfy chairs, flat screen tvs. Well, that was the place for the free breakfast! I loved that you were getting a free breakfast in a much more luxurious atmosphere.
The value for money was great here, the beds were very comfortable and there is a bus stop right outside, along with plenty of places to eat. The cleaning staff were always friendly. Even though the location on paper looks good, I was told by a few locals I was in "the hood". I was scared to leave my hotel at night by myself, walking around in the day was OK but I still got approached by dodgy people. Also the room stank of smoke which was due to the smoking stomp outside our door...
I liked the location, the staff was very friendly, and the complimentary water. We had issues with our air conditioning which we told the staff about but nothing was fixed and our room was muggy and damp.
Microwave access would have been very convenient.
The hotel staff were excellent and very helpful with restaurant suggestions and transportation. The room smelled very bad; like a mixture of body odor, Old Spice, and onions. I left the window open all day and it didn't improve.
From the moment we stepped out of our rental car the hotel staff was friendly, courteous, and helpful. We had just come in to DC from two days of flying and driving and right away the hotel staff made us feel right at home. They carried our bags, helped us with transportation in DC by pointing us in the right direction, and even gave us apples on our way out for the day. We had never been to DC and have 2 small children and did all the sight seeing we could pack in for 2 days. The location of the hotel was great. One night the weather was great and we all enjoyed the walk through the city back and forth from the Washington Monument. It is quite the walk, so if you are not up for it we also took a cab and used Lyft in which every place only cost about 10.00 to get a ride to and from the hotel. I also feel compelled to mention that maybe it was the look on our faces when we stepped out of our car after the long traveling experince with 2 small kids, but whatever it was they upgraded our room to a balcony! I think her name was Elena that offered the upgrade, and it was very much appreciated!
Everything else. Got what I paid for with extras!!! WILL BE BACK!!! Would be great if each room have a microwave
The hotel staff was great and I liked that they had parking. The room was nice & location was great. Everything about the hotel was great. One of the reasons I liked it was because it was smoke-free however, the room smelt of smoke the last night we stayed and even again in the early morning before we checked out. Not the hotels fault, was just disappointing.
Interesting restaurants nearby
Most friendly staff I've ever encountered at a hotel.
Close to attractions Parking
Easy access to Metro, White Hose, Mall, etc. IF you are a walker. Very welcoming,professional and responsive staff. They were happy to change rooms to 2 beds when my son flew in from CA. Great catering staff and food. Clean and comfortable. A little dated and can be very expensive. My on-line rate with tax etc. was a reasonable $180. When I tried to add 1 night, they wanted $479! Needless to say, we went somewhere else.
The staff was very freindly, bed's and pillows were very comfortable, breakfast was delicious. Grear location in our Nation's Capital.
Rooms were very clean. Beds were comfortable. Very nice outdoor pool with plenty of lounge chairs, an outdoor bar and poolside table for eating. Parking at the hotel was perfect. Bathroom was slightly small but very clean.
Friendly helpful staff in downtown DC. The air conditioning in the room wasn't very good. It didn't feel like it dropped below 70F while set to 60F in November.
Location was excellent, most staff was nice and helpful. If you wanted Wifi, you had to pay extra. Channels on the television had horrible reception 9/10 times. One bellhop was incredibly rude when I asked to use a luggage cart, that were kept in their storage room at the moment, as I had multiple heavy bags to load in my car. Parking was outrageous per day ($60). This parking fee was also not included on Kayak or Pricline.
I did not like the fact I had to pay valet for parking or find my own. I feel if I m paying for the comfort of staying out of town then that is something that should be included.
Excellent location for much of downtown DC. Around Midnight my room filled with old cigarette smoke as someone began smoking in the stairwell. The air quality overall in my particular room was poor, requiring the windows to be opened as much as possible. This of course made it difficult to sleep as the city sounds in DC near The White House are loud and replete with sirens 24/seven. Normally, one might cover one's ears to have silence. However, at this hotel the pillows are the size for small children.
The hotel was very nice and extremely close to all the sites (just blocks from the White House). The room, service, and location were far above what I would expect for the price. Would stay here again and will recommend to anyone visiting the DC area.
It was right downtown near the white house and monuments, so we could walk everywhere Everything closes down so it's hard to find a late night restaurant or pharmacy
Location Room wasn't clean. Carpet smelt like cigarette. They charged me for parking that I did not use.
The location and comfort here is great! Overall very good value!! The room was a little tight. Room had empty box of tissues, could of been a bit cleaner, dust.
Proximity to WH
Friendly, attentive staff. Clean rooms and facilities. Location is within walking distance of many places to eat and a short ride from the national mall. Would stay again. Very cold lobby/restaurant/bar area. Thermostat in room kept malfunctioning. The maintenance guy brought us a space heater at one point. Requested shampoo at one point and three different staff people delivered some three separate times. Very friendly, but obviously some lack of communication. Staff was very apologetic about the thermostat and offered us a variety of comps.
The location 24 hr coffee station clean rooms Small room configured & supplied for the single business traveler. One bath towel 4 the family.
This is a great hotel, simple and convenient. The rooms are small, but quiet and the location is perfect. Right next to the metro and near the White House and mall. A little small... but otherwise great.
Location, convenience Rooms are dated, small and dark
The staff was warm and welcoming from the moment I stepped through the door with my 12 year old. I detest the hold hotels put on your credit card and don't release for days and was told I could pay the $50 incidental in cash (which I received back at checkout before the housekeeper had even cleaned the room). The room was indeed small with only 1 bed which would have been a problem if I hadn't been traveling with family. However, it was clean, along with the bathroom. I did whack my elbow against the wall as I was showering as the stall was a bit cramped. We received great instructions on how to make our way to the White House and monuments - - all within walking distance. We finished our running around a bit early so we took advantage of the 2nd floor lounge for about a half hour before heading back to Union Station. There was an industrial coffee/espresso/cappuccino maker, tea bags, newspapers, a big screen tv set to CNN, a charging station, computers etc. The rooms are too small for friends to convene comfortably so the lounge is a nice spot. Convenience: A block away from the Circulator, a block away from the Farragut North and Farragut West station (it is actually on top of the Farragut West station, however, the entrance is closed so it's necessary to walk to the other side a block down). The complimentary bottled water saved us some money and we surely took advantage. The shower was uncomfortably small for a tall lanky person like me. Whacking my elbow against the wall isn't something I expect to happen in a hotel (usually hotel bathrooms are more comfy than my micro bathroom at home in NYC). Also, the room did not have a mini fridge which would have been nice for our leftovers. The hotel is downtown so the area at night is sparse (still feels safe though). You'll need to take a little walk to find some good breakfast if you set out early on a weekend because the nearby places are either never open on the weekends or only open closer to 9 am.
We went to DC to celebrate my husband's birthday for a long weekend. We looked for a long time online and a lot of the offering was overpriced for the amenities available. The Club Quarters was a great find!!!! The staff was very helpful throughout our stay. There is an espresso bar on the 2nd floor!! We were a few blocks from all the greatest attractions, walked to every site. Never had to take a cab or the Metro. Overall, we had a wonderful stay and will come back. We found a gem in D.C. and will be recommending it to our family and friends.
The location for downtown dc couldn't be better, and staff was excellent and very helpful Room was small but for the price value of everything else it didn't matter
Well maintained older hotel convenient to restaurants and tourist attractions. Nice linens and towels. Great cocktail lounge. Friendly and welcoming service. Street noise; will bring earplugs next time.
food and service was good My husband and i were given an end corner room 302 that was way to small and gave a confined effect. We spent as much time out of the room as possible. Parking was also difficult due to lack of easy access to our vehicle asit was in an underground garrage.
Staff and free snacks were great. Nothing
We were in DC to visit our son at GWH. Clean and efficient. Perfect location to the occasion. The bed could have been positioned 90° to the 8' room width.
The friendlyness of all the staff and general up keep of the hotel even with the work in place'
Rooms very comfortable and coffee machine in room much appreciated. Bit of a walk to the nearest tube station, however, it may have seemed longer becuase of the stiffling weather.
space and design of rooms, beverages in the lobby difficult to locate the entrance upon arrival
Helpful, friendly staff. I really like that it is a pet friendly hotel.
Nice environment, convenient to the subway, good living condition
Very helpful and friendly staff, lovely room, with a nice view of Washington.
staff and cleanliness
I liked the organization of front desk.
Everything in the hotel was to an excellent standard At the time of booking, it was not made clear to me that there would be a 14-16% tax charge on top of the booking price - so it came as quite a surprise to me at the end of the stay
Everything, they were very good, since now i will use Hilton always, i really like that hotel need more elevator, i had to walk very long to my room
Space in the lobby and common areas
Clean sheets, very comfortable bedding, clean showers and floors. Great location with respect to the national mall. Gym is great. Would definitely recommend. Nothing.
Internet, parking, tv hdmi not working, deceiving "city view"
Very nice amenities and the shower was great! I booked my stay two month prior for a King Bed for one night. When I got there, they said they were sold out of King Bed's and all they had were two doubles. Not the biggest deal, but what is the point of booking a King in advance if that is not what is available? Also, our room did have a musty smell to it when we first got it. After running the air for a bit, it went away.
Location Hidden charges. $58 a night to park. Nowhere did I see that when I booked the trip. $8 for a draft beer that should be $3, I get a call from security in the evening waking me up, stating that the policy is to call if the do not disturb sign is out. The do not disturb sign was out, I didn't want to be disturbed. Couldn't go back to sleep. I'm a small business owner, if I treated my customers that way, I would be out of business. I will never give that hotel a dime again.
Walking to distance to good lunch and dinner choices Hotel lobby shop was typical "airport prices" for anything you'd want, making You feel like a fool if you didn't to walk across the street and buy a snack or coffee at 1/3 price.
Spacious room, quiet, clean and well-appointed.
That staff was very helpful and friendly. Also, the location was great. Very close to the Capitol building. We upgraded to a buffet breakfast, which was lacking and the hot food was cold. Not a good value at $25/ person, but at a hotel, I understand the price, but if the food is cold, then it was a waste of money.
The breakfast was very overpriced!!!
Excellent Capitol Hill location. Comfortable base for young children on their first tour of the Capital.
The room was nice until we looked out the window and found we had a great view of the roof... (sarcasm) Valet constantly begging for tips. Being from Vegas I tip almost excessively however if someone begs for it or nearly has his hand out the entire time it is not coming. It's called a gratuity for a reason. Then when delivering the vehicle no opening the trunk, and doesn't return the seat to where they found it or at least close. Not much effort in valet.
Quiet even though we were on lower floor and overlooked front of building. Great location. Restaurant (breakfast) food just ok.
We upgraded at check-in for an extra $50 which doubled the space. The location is excellent as it's walking distance to several sites. The fitness center is excellent and is included in the price of the room. Lack of parking requires you to valet for $56 a day. If you are somebody that needs a great view you won't find it here.
Location was excellent. The hotel is really nice and the price we got could not be beat.
I like that I was created with champagne and the staff were very friendly!
The location was great and the rooms were updated. To big. Staff was not very friendly.
It was clean The parking very expensive
Location, location, location Helpful staff Very outdated Raggedy carpet Stench in hallway Noise from plumbing in next room
Lots of foodie options and gourmet coffee within a five minute walk. Close to subway. Acceptably clean. Clearly some deferred maintenance in the guest room bathroom.
Great accommodations perfect for Travel Show we were attending. Loved the location--convenient to many restaurants and sites of the city.
Close proximty to city center, metro access through lobby. Nothing
Clean room Quiet Friendly Staff Great location Great price Nothing!
Everything was very good but the cost was high for a room. I could have been as comfortable at a less expensive hotel Cost
The Grand Hyatt is our favorite hotel. They have everything from good food to gift shops to a pool. I would highly recommend it! The room service options were slightly limited
The room was very clean, the price was reasonable for downtown DC. Went to get away and attend a Wizards game, and the location is perfect for attending events at Verizon. Would absolutely stay again. Pool water was cold.
Location is ideal for seeing the museums and monuments. Lobby and restaurant staff are warm and welcoming. If you forget to tip housekeeping each morning, don't expect clean towels.
Nice lobby, courteous staff, comfortable bed. Tiny gym, mold in the bathroom grout, room amenities were average, surprising amount of wear and tear in our room for a hotel in this category.
Very clean, quiet and accommodating.
Love the location, decor, bar and fantastic rooms. N/A
A wonderful hotel with really nice rooms. Absolutely close to the metro stop. Very friendly and helpful staff.
The Quite and the comfort and access to shops No, It was very pleasure to stau in Dupont hotel and I will come back
I received a complimentary upgrade which was fabulous.
Overall this hotel provides top-notch service and is conveniently located in the beautiful Dupont Circle/Embassy Row area. The rooms are upscale, comfortable and nicely decorated. The bathroom design lacks privacy (frosted glass walls) and the window treatments (plantation shutters) are not room-darkening enough for anyone wishing to sleep in beyond sunrise.
fabulous concierge. Terrific and easy location
Good value for money, close to Georgetown and metro Noisy aircon
Location A faulty hairdrier
The clean, modern design of the facilities and the room. The room was really hot at night and we couldn't open the windows.
Big beds, room actually turned out to be what was pictured, free internet, door/parking staff and maids all very courteous, no loud or rowdy guests or noise, plenty of space in the room, big tile shower, big flat tv, allowed us to check into room and park super early without question or fee, great location on DuPont circle for walking to destinations, restaurants and people watching. The toilet is basically beside the bed behind a glass door and there is no fan, pick any corner of the room you are in right now then imagine your romantic partner going to the bathroom right in front of you in that corner for a better idea of this mutually embarrassing set up, the shower 'door' is a two foot wide sheet of glass beside the toilet, everything gets soaked when you shower, the a/c is either cold or hot, heat is very musty smelling, we ran a/c entire time to avoid musty heat smell, it never turns off, wi-fi went out first day had to use 3 ft cord for remainder of stay, a small fridge or microwave would have been nice, you can't keep food/drinks cold or reheat leftovers, makes me sick to eat out every meal.
was a new, clean, modern hotel in an excellent location - easily accessible by car, public transport and walking distance from many great restaurants and breakfast cafes. The rooms were clean and comfortable. Although we had read the terms and conditions in advance and notified of our requirement for an extra bed for a child, this was not arranged for and required some negotiating with the staff before this was taken care of. We ended up in a room that was spacious, but quite loud as the hotel's air conditioning was right next to our room. Some of the cost information on the Booking.com website did not correspond to reality, e.g. parking or cost for extra bed.
lovely public areas. friendly helpful staff. Very nice meals in the restaurant liked very much but would have appreciated a little milk for tea.
The sheets were clean, there was no noise from the room next door, the shower worked nicely, and there was free coffee and tea. 1. My room was at the end of the hall, so there was a constant slamming of the door that the housekeeping staff used. 2. While there appeared to be soundproofing between rooms, there were gaps around the door frame and all of the noise in the hallway came in, as did the light; the feeling of privacy was diminished. 3. The elevators were inadequate to the traffic. I ended up walking up to the 7th floor!
Feel of the hotel was comfortable but very beautiful. Decor was luxurious and tastefully done. There was no indoor pool or spa.
Staff was extremely friendly and helpful! Located close to underground Metro stop that made it very easy to get around. I would suggest providing free in-room wifi for free to keep business travelers wanting to return for ease and amenity.
The entry to the hotel and knowledgeable staff. Floor I stayed on smelled bad. Shower didn't work properly.
Reduced holiday/weekend price.
The hotel was in easy access to the metro , trolley bus tour; and taxi cabs were on standby. There is regular access to Dulles airport by way of shuttle bus and taxi .
the ambiance decor needed updating
Beautiful hotel, nice comfortable rooms, excellent location, outdoor pool still open during last week of October Impossible to be served drinks on the terrace outside the restaurant even though it was warm and sunny. Bar staff not allowed to sell me drinks for the whole party of 3 (presumably linked to liquor laws) to take to the terrace. This is highly unusual for a hotel of this category.
wonderful & very professional staff having to pay for the workout room & expensive parking!
The hotel is located very well. It is walking distance to Arlington cemetery or to Georgetown. The hotel is few steps from the subway station Rosslyn. We were very pleased to be available coffee and tea on the room. We recommend very comfortable bed, clean bathroom and helpful staff.
We stayed in room 626 and it took many minutes to get hot water in the shower. My wife waited the needed 3-5 minutes. I became impatient and just took a cold shower.
I wish I could bring the bathroom home with us. Kept amenities (water, coffee, towels, etc.) stocked and staff was very friendly and timely. I would most definitely recommend for young couples and business trips. Not a family hotel (which is one reason my boyfriend and I chose it). It's also directly across from a metro station, which was very convenient because parking's a nightmare in Arlington and D.C. No free wifi and not great reception for Verizon customers. Parking is a bit tight, but it's secure.
My husband and I stayed here before we left for our honeymoon, and it was a great pick! They gave us complimentary chocolate strawberries and sparkling water as a gift for being newlyweds. We loved it! Nice walking distance to Georgetown, right next to the metro.
Had a great experience. Very courteous and prompt staff. I ended up getting a head cold during my stay and they had cold medicine available for purchase so I didn't have to trek out to the local CVS or Walgreens. Would definitely stay again.
like the location. staff was good. 25 dollars a day to park. I think if you're paying for a stay in the hotel parking should be included.
Location, comfortable bed, helpful staff. No pool.
going home everything. prices. amenities.
The area was a nice part of D.C., it is right next to the metro which is great. Very nice staff. No continental breakfast, but food price wasn't too shabby. Wish there was a pool.
Clean, good Location Expensive
I thought the hotel and rooms were fantastic. I was very comfortable throughout my stay. Booking through Kayak got me a great deal, and it was definitely a steal to stay here. The location was perfect - right next to the Rosslyn metro stop. I was within walking distance of the Arlington Cemetary and Iwo Jima monument. There were several restaurants in the area that catered to a variety of tastes, which was really convenient. The hotel even provided a list of nearby restaurants with estimated travel times. I'd recommend a stay here! When I entered the hotel to check in, I was greeted by two men welcoming guests into the hotel. There was one man at the desk checking in a woman and her two daughters, and I stood in line behind them waiting to be helped. A few minutes later another man walked in and was greeted by the two men at the door; however, this time one of the men walked behind the desk and said he'd be happy to check the newcomer in. Well, what about me? I was standing in line way before him! I decided to let it go because I am not one for causing scenes. Well, a few minutes later it happened again with another new guest - she was also taken before me. Not sure if it was because I look young, wasn't dressed as nicely as these other guests, or was mistaken for one of the woman's daughters, but I should have been helped before the two people who arrived after me. In general, the people at the desk weren't as friendly with me as other (better dressed) guests. I'm a woman in my early 20s and was traveling alone - probably an indicator that I won't spend as much money as older men in business suits or families with children? Also, no free WiFi is a bummer. Things also didn't look as clean as they could have - dusty TV remote, water rings on tables, etc.
Close to Metro. Surprised by the $27.00 per night to park. No restaurants nearby on a Sunday evening
Liked price, location, staff's friendliness & helpfulness, updated rooms, kitchen, breakfast.
Staff was friendly. Gave upgrade to a giant suite when they were out of the room I'd booked since I had arrived late. The hotel was old and it was obvious that it was old.
Kitchen and dressing area... very unique! TV didn't work very well. The front desk didn't know all the routes and ways to get to the DULLES airport.
the location, clean, good service good stay, did not havd a lot of time to go to the restaurant
A great location within walking distance of the State Dept., where I was attending a conference. Staff was helpful. Renovated room in the north tower was beautiful. Spacious, super clean, full kitchen, new bathroom and carpeting. Comfy bed. CVS and a liquor store adjacent. Need to upgrade cable to HD service. No restaurants or cafes nearby--at least I couldn't find any.
Just a few blocks from the museums, white house, etc. Only 40 feet from a CVS. Rooms were nice and clean. My Only complaint was that when asked about parking they told me they have a Valet. Afterwards a friend told me he parked himself for free. Not sure if they changed their rules or it was just poor communication. Either way i paid like 35$ extra each night.
The staff were helpful and nice and the location was convenient. The kitchen is a nice convenience, but not needed for a short stay. The carpet in the room was dirty. There is no fan or window in the washroom so steam from the shower stays in the room, this causes humidity and mold. I'm allergic to mold so this was very uncomfortable. The hotel has two towers, and only one common washroom with one stall located in the other tower. If you have a late flight out you can store your suit cases but no place to change. The toiletries were advertised as designer. It was bath and body brand. The washroom was dirty, hair in the tub. I don't recommend the Hotel for physically challenged guests as there are steep stairs up to the elevator from the lobby. I had to struggle with the suitcases up the stairs. Beware that the hotel charges if there are more than 2 occupants in the room. This was not disclosed at booking. They also charge for incidentals at check in. I found this Hotel to be Overpriced for what you get. I stayed at the Marriott down the street last year, I payed about the same and had a much nicer room, pool, etc.
location, comfort, friendly staff
State Plaza provides nice, basic business-type lodging with good service.
The location is perfect for a family trip to visit Washington D.C. The staff was very helpful in directing us to various sites and helping us navigate the city. Our billing was not correct and it still isn't corrected. I have made two phone calls to the hotel to fix it and still have not had a return call. I will make another call today and hope to hear from them.
BEDBUGS. I had to launder everything and throw away my luggage. very annoyed. have stayed here before but will not be going back.
Customer service The sofa sleepers
Excellent location. Beautiful view of the Washington Monument from our room. Staff was friendly, knowledgeable and helpful.
Location Maids Front desk staff on more than one occasion Very small rooms
I came down to ride my bike to all the museums and monuments. When I presented my claim ticket for my bike to the bellman my bike had been stolen. I spent 4 hours in the lobby filling out a police report
We enjoyed our stay at the Washington court hotel after the liaison did not have a room for us. We arrived at the liaison at 12 am hoping to get into our room quickly and get some rest. We waited in line for at least 30 minutes to check in, as other guests appeared to be having issues with check in. After finally reaching the check in desk, we were told that the room we had reserved was not available. The only available room had no bed, just a pull out couch that could only sleep one person. This situation was the same for another 5-6 parties attempting to check in after us. We were given the option of staying at another hotel down the street and switching back to the liaison for the second night of our stay. We decided to cancel our liaison reservation and stay at the other hotel for both nights. The entire situation was handled in a very unprofessional manor, adding stress and confusion to what we hoped to be a relaxing weekend.
The location was good. The decor was nice and what you would expect from a 4star hotel. They tried to charge us for umbrellas that were returned to the front desk. When I returned the umbrellas to the front desk, the lady was very rude for no reason. Two of the elevators were out of service and the other two seemed as if they would break soon. It was scary everytime getting into the elevator because it would shake and make a noise. Twice the door didn't close all the way completely, leaving a small crack, and the elevator would not move. I highly doubt I would stay here again because of the lady I dealt with that was rude and tried to charge me for umbrellas that were returned.
The location was great, good value for the room however parking was an additional $54/night. Try out Art and Soul restaurant, delicious! Parking. But in DC I guess it's standard...
Everything was nice. Great location. Fantastically comfortable bed. Slept like a baby Parking $48. My only complaint :(
Either the hotel or this booking service gave misleading info. Internet was listed along with TV, sofa, etc., as included. But then the hotel said internet was $14.95/day. They eventually agreed to not charge me for it.
the room was perfect had to pay for parking internet and food I i didn't like the customer service the elevator was not working my room was floor 8 even though i tried to connect the internet and pay it did not work when i talked to to the reception did not help they asked me to bring my laptop and phone down stairs
The room was a little bit too much in regards to modern art deco. There was no two lamp that was the same. Parking cost $48 overnight,
- Great location. - Friendly staff. - Gym doesn't seem to be well maintained. - Noisy.
The rooftop pool cannot be beat. It is a beautiful space with cabana and plenty of seating. The room was on the 10th floor making the pool and fitness center easily accessible. Within walking distance to the capital and the mall. Hidden fees, and outrageous parking price, poor attitudes of front desk staff, "free coffee" pretty pathetic, coffee maker in the room not ideal. We couldn't take personal food up to pool despite no signs saying so. I felt like a teenager being reprimanded for sneaking candy into a movie theater. Bar at pool does have food, but be prepared to pay high dollar for pretty average food, without a lot of options. Poor communication regarding hotel activities, woke up for yoga class early only to find it must have been canceled without anyone letting us know. Pool was closed at 5 pm, we weren't even allowed to put our feet in because there wasn't a lifeguard. Website clearly says pool open until 10. It overall was fine, nothing miserable, but some of these details led to a less then impressive stay.
I liked the decor and unique style of the hotel. I checked in at night so when we arrived we were able to appreciate the dim lighting and music. There was a lot of activity going on over at the bar/restaurant. People seemed to be enjoying them selves. The room was nice and clean. I liked the products in the bathroom. The bed was comfy and the lighting was modern and unique. It took 20 minutes of standing in a very short line before I was checked in. There was a jug with fruit infused water for guests to enjoy. But there was also an overflowing trash can of plastic cups right next to it. There was only one person assisting customers. When I gave my name and info, the representative had a hard time. I showed her my reservation on my phone. She looked at it for at least 3 minutes and then told me that I need to call Kayak to get my confirmation#. I was confused and asked shouldn't she call them (since I stood in line for so long). Luckily I found what she missed on my reservation and she was able to check me in. Later that evening, we were given the number to a local restaurant that delivers. We ordered food. The next morning there is a receipt for a long distance call on the floor near the door. When I called the front desk about it, the rep said they would talk to their manager. When I checked out that day, I mentioned it and the representative at the desk dismissively said that her boss took care of it. No apology or friendly demeanor to spare I suppose. The carpet in the lobby needed vacuuming. It looked like the day after a party in the lobby.
lovely place...great location. close to everything..congenial staff they even came to our door and asked if we needed more towels! No Pay Per View movies..and dish has them!
They didn't let us into our hotel room until very late in the day we arrived due to slow housekeeping service. Upon checkout, we realized we had forgotten a few items in the closet. I called the front desk to tell them of the issue and they said they would take care of it, but when I showed up a few hours later to grab my bags from the coat room and go to the airport, they had no record of me having called and couldn't locate our items left in the closet. One bellman went out of his way to help out and was able to find some but not all of our clothes.
Free early check-in. Quiet room. No free wifi. Drab view from room.
Very quiet, no outside noise what so ever despite the location. Nothing that set apart the Ritz from the others, room, furniture, bathroom was very medicore and what you get from any other hotel in the same class.
Everything! Service excellent, great atmosphere and convenient to all local area Nothing,
The Metro was just outside the front door and it made for very easy trips on the metro. The airport is only two stops away and you avoid the hassle of traffic if you don't have too much luggage to carry. I saw several families there so I think it would be a nice place for families too. And of course, the service was great. The staff was very friendly and helpful.
The staff were very friendly and the hotel was beautiful. We'd definitely stay here again!
The staff Felt a bit hurried to finish our breakfast.
Location Horribly overpriced
Excellent service. I ask them if I could make my check in before 3 pm (the official hour) because I was going to arrive at 9 am, and they had my room ready for that hour.
We were in a suite and it was spacious and nicely furnished. Most staff were nice. Great having a Starbucks in the lobby. Nice central location. The bathroom was small, especially the corner sink. There was no counter space. Front desk clerks were hit and miss. Some nice, some not. Concierge staff were great. The breakfast was OK, not great.
The hotel is a beautiful place with excellent finishes. Everything was in great condition and high quality. The rooms were small, which in understandable given the location, but this was a double bed room so it seemed even smaller.
The actual hotel was clean and updated, the staff was friendly and helpful. Overall the actual stay was great. Nice little happy hour offered at the bar. Valet parked my car for 1 night, and took it upon themselves to charge $50 to my credit card, plus a $17 convenience fee. No lot in the surrounding area exceeded $25 for overnight parking. I should have parked my own car. I feel that the hotel was nervy and rude to charge us double the going rate for parking - without notifying me. I felt taken advantage of, since we were already paying top dollar for a 1 night stay. The hotel was nice, but not that nice. I stay in DC all the time, but I may not return unless this problem is rectified.
Comfort of the room Lack of phone service or free wifi.
Amaizing service with very friendly staff Beds and pillows were amaizing
The staff was very nice and friendly. The lobby was clean and has a luxurious ambiance. The bed was comfortable. The room was not as nice as the photos would suggest. Large HDTV with mostly non HD channels. Condominium wrapper on the floor of the room. Wifi cost 12.95 unless you enroll in their rewards program. I won't be back.
good location and room clean. Overcharge for parking and Internet.
Nice lobby bar staff. Location is right near metro so very convenient. Lobby is nice and spacious. There wasn't anywhere to sit outside - no rooftop lounge, courtyard or even outside sitting area. That was frustrating. Wifi was expensive unless you are a starwood preferred guest -- JOIN!
The bed and pillows are so comfortable and the metro is across the street. Great sleep and easy to get around It was all good
I made my reservations over almost 2 months in advance for a traditional room with one king sized bed. I arrived at the hotel early so I could fix up the room with rose petals and surprise my fiancé. When I checked in, Daniel at the front desk told me that I would have to settle for 2 queen size beds when that is not what I requested in my reservation. He proceeded to tell me that for the cheap rate I was getting on the hotel through hotels.com, that I should be happy with the room I have for the amount of money I paid! I was insulted, if I requested a king sized bed then that is what I should have gotten, and although I did receive a great deal on hotels.com that should not take away from what I requested! What I had planned for my fiancé was totally ruined because we couldn't even sleep in the same bed because the bed was so small, and I was laying on the edge the entire time ! Very unromantic and disappointing!
We could see the Metro stop from our room - super close. The air conditioner was not limited and actually got the room cool enough to snuggle under the quality bedding. It didn't clank and groan when it cycled. We slept better that we do at home ( no pets to distract us too). Being from drought stricken Northern California, we really enjoyed the long shower with high pressure and consistent temperature. Shuttle service was great to take us to another hotel where other family members were staying ( they waited to book) as we prepared to have my parents interned at Arlington Cemetery - 3 short Metro stops away. We WILL stay there again!! No CONS - We were on the go, we arrived after midnight and returned late every night so the hotel restaurant was't open like in larger hotels, but they did have a room service menu that provided good healthy food. They gave us a late check out because of a late departure flight. Really NO complaints. We travel A LOT for our 2 businesses (and a retired federal employee) - I wish they were all like this. Excellent Value and excellent super-helpful staff. oh - and internet is not complementary.... that was a surprise.
We had an issue with our bathroom shower, but they quickly tried to fix it.
The staff were very professional and helpful. The room was updated and clean and the property was safe and quiet. The ATM was down.
Room, facilities closeness to airport Nothing
Bed was soooooooo comfortable.
Room Staff Restaurant for breakfast Exhorbitant parking charge Technological difficulties getting elevator started and opening garage exit gate