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Staff was friendly and helpul especially the shuttle van driver. I love the fact that they had a free shuttle to drop you off and pick you back up from the MGM and the National Harbor. Bar inside looked very nice and there was a great drink Harbor drink The only thing was our room had a lot of dust. Also Iwas thinking the hotel was at the Harbor
The location is close to National Harbor Everything is old and in a bad neighborhood. Undesirable people just hanging around. My room was dirty.The wooden chair had an arm that fell off. The maid never replaced my toiletries and tissues and toilet paper. No restaurant either
Newly remodeled hotel, clean, good location and would recommend.
Uncluttered and elegant No
excellent location old, shabby. guests making much noise at 4:30 am.
recently renovated, very nice setup, great towels and bed
Very fancy and nice looking. Great rooms and polite staff. Breakfast was nice. Complimentary shuttle was over 30min. behind schedule. We were told it would be there at 12:00pm and we had to be at our appointment at 12:30. When it was apparent it would not be on time, the staff offered to call us a cab and charge us for it. Uncool!
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
the location was very close to the MGM casino, which was our destination. lobby was good looking, breakfast buffet was decent. property WAS very clean, that was the best part. No coffee makers in the rooms, VERY cramped bathroom, SLOW SLOW SLOW elevators- seemed only 1 was working most of the time- NO BUSINESS CENTER?? REALLY?? Pool not open, no hot tub, gym was 3 pieces of equipment. fell short of the star rating for sure
This guest did not leave comments about this hotel.
The modern and fresh styling was fantastic! Everything was so clean and new. It looked like a 5 star hotel that should cost twice as much as it did.
Location. Across the street from an event I was attending Lobby restrooms filthy
The bed was very comfortable and it was so easy to fall asleep in. The staff were helpful in answering questions that I had and made the stay that much more enjoyable. Would have liked to have had bacon for protein rather than just the sausages.
5 star service Nothing
The staff was great, super friendly and very helpful. The free breakfast was absolutely the best I have had in a hotel, and I have to say, most of the time when you get a free breakfast, you know right where to get it because it looks like a cafeteria. I had to ask where to get the breakfast because all I saw was what looked like a beautiful comfortable restaurant with nice atmosphere, comfy chairs, flat screen tvs. Well, that was the place for the free breakfast! I loved that you were getting a free breakfast in a much more luxurious atmosphere.
How easy was to make reservations and the hotel was excellent Nothing, everything was very hood
Staff was confrontational and not helpful at all.
Breakfast was adequate at best. Then again, all Hampton Inn breakfasts are that way.
Across the street from the convention center The heater in my room rattled loudly, waking me up several times a night. The door connecting my room to my neighbors was not well-sealed or did not provide much of a sound barrier--I was disrupted from sleep and work multiple times by neighbors loud conversation.
Good range of breakfast items; breakfast seating area is nicely decorated. Hotel was quiet (no street noise) and perfectly located for a conference across the street at the Gaylord Resort. Parking nearby. Did not understand that I needed to keep my room key after hotel checkout to be able to get out the parking garage (since parking fee was put on my hotel bill). Had to back out of garage exit (with other cars behind me), repark, walk back to hotel to figure this out. Bed not very comfortable (mattress saggy and needs replacing).
Beautiful new room, clean and modern. Needs a mini fridge and microwave.
I like the fact it was right next to the Gaylord No refrigerator, numerous guests were complaining. No cups only coffee. Bathroom was not stocked. The walk from the garage to the hotel is less than pleasant. The garage is a public garage. Minimal parking, one elevator. Trying to move luggage from elevator across a street with numerous other people parking and riding elevator. Very small loading area in front of hotel. Not what I am use to when it comes to Hampton Inn.
With the storm passing through I was bumped from my hotel across the street. The staff was very friendly and the night auditor was extremely helpful getting me a cab in the morning even with the icy roads.
The value for money was great here, the beds were very comfortable and there is a bus stop right outside, along with plenty of places to eat. The cleaning staff were always friendly. Even though the location on paper looks good, I was told by a few locals I was in "the hood". I was scared to leave my hotel at night by myself, walking around in the day was OK but I still got approached by dodgy people. Also the room stank of smoke which was due to the smoking stomp outside our door...
Microwave access would have been very convenient.
The staff was very freindly, bed's and pillows were very comfortable, breakfast was delicious. Grear location in our Nation's Capital.
Interesting restaurants nearby
Close to attractions Parking
Easy access to Metro, White Hose, Mall, etc. IF you are a walker. Very welcoming,professional and responsive staff. They were happy to change rooms to 2 beds when my son flew in from CA. Great catering staff and food. Clean and comfortable. A little dated and can be very expensive. My on-line rate with tax etc. was a reasonable $180. When I tried to add 1 night, they wanted $479! Needless to say, we went somewhere else.
Most friendly staff I've ever encountered at a hotel.
Everything else. Got what I paid for with extras!!! WILL BE BACK!!! Would be great if each room have a microwave
The hotel staff was great and I liked that they had parking. The room was nice & location was great. Everything about the hotel was great. One of the reasons I liked it was because it was smoke-free however, the room smelt of smoke the last night we stayed and even again in the early morning before we checked out. Not the hotels fault, was just disappointing.
The hotel staff were excellent and very helpful with restaurant suggestions and transportation. The room smelled very bad; like a mixture of body odor, Old Spice, and onions. I left the window open all day and it didn't improve.
From the moment we stepped out of our rental car the hotel staff was friendly, courteous, and helpful. We had just come in to DC from two days of flying and driving and right away the hotel staff made us feel right at home. They carried our bags, helped us with transportation in DC by pointing us in the right direction, and even gave us apples on our way out for the day. We had never been to DC and have 2 small children and did all the sight seeing we could pack in for 2 days. The location of the hotel was great. One night the weather was great and we all enjoyed the walk through the city back and forth from the Washington Monument. It is quite the walk, so if you are not up for it we also took a cab and used Lyft in which every place only cost about 10.00 to get a ride to and from the hotel. I also feel compelled to mention that maybe it was the look on our faces when we stepped out of our car after the long traveling experince with 2 small kids, but whatever it was they upgraded our room to a balcony! I think her name was Elena that offered the upgrade, and it was very much appreciated!
Rooms were very clean. Beds were comfortable. Very nice outdoor pool with plenty of lounge chairs, an outdoor bar and poolside table for eating. Parking at the hotel was perfect. Bathroom was slightly small but very clean.
I liked the location, the staff was very friendly, and the complimentary water. We had issues with our air conditioning which we told the staff about but nothing was fixed and our room was muggy and damp.
I did not like the fact I had to pay valet for parking or find my own. I feel if I m paying for the comfort of staying out of town then that is something that should be included.
The staff was excellent, friendly and welcoming! Great location, clean and very spacious room. Will definitely book again when back in DC! Nothing
The location and comfort here is great! Overall very good value!! The room was a little tight. Room had empty box of tissues, could of been a bit cleaner, dust.
Excellent location for much of downtown DC. Around Midnight my room filled with old cigarette smoke as someone began smoking in the stairwell. The air quality overall in my particular room was poor, requiring the windows to be opened as much as possible. This of course made it difficult to sleep as the city sounds in DC near The White House are loud and replete with sirens 24/seven. Normally, one might cover one's ears to have silence. However, at this hotel the pillows are the size for small children.
Room. Cleanliness. Privacy.
Location was excellent, most staff was nice and helpful. If you wanted Wifi, you had to pay extra. Channels on the television had horrible reception 9/10 times. One bellhop was incredibly rude when I asked to use a luggage cart, that were kept in their storage room at the moment, as I had multiple heavy bags to load in my car. Parking was outrageous per day ($60). This parking fee was also not included on Kayak or Pricline.
Friendly helpful staff in downtown DC. The air conditioning in the room wasn't very good. It didn't feel like it dropped below 70F while set to 60F in November.
The room was excellent. Staff very courteous, friendly and helpful. I thought the cost for overnight parking at $59.00 was high for a guest in the hotel
Spacious room with super comfortable bed. No warning for the loud construction noise just outside our bed window at 6:30 am Sunday and then 5:30 Monday am. When we complained the front desk said nothing could be done.
Location Room wasn't clean. Carpet smelt like cigarette. They charged me for parking that I did not use.
It was right downtown near the white house and monuments, so we could walk everywhere Everything closes down so it's hard to find a late night restaurant or pharmacy
Proximity to WH
Well maintained older hotel convenient to restaurants and tourist attractions. Nice linens and towels. Great cocktail lounge. Friendly and welcoming service. Street noise; will bring earplugs next time.
We went to DC to celebrate my husband's birthday for a long weekend. We looked for a long time online and a lot of the offering was overpriced for the amenities available. The Club Quarters was a great find!!!! The staff was very helpful throughout our stay. There is an espresso bar on the 2nd floor!! We were a few blocks from all the greatest attractions, walked to every site. Never had to take a cab or the Metro. Overall, we had a wonderful stay and will come back. We found a gem in D.C. and will be recommending it to our family and friends.
Staff and free snacks were great. Nothing
The location was great as was the staff.
The location for downtown dc couldn't be better, and staff was excellent and very helpful Room was small but for the price value of everything else it didn't matter
This is a great hotel, simple and convenient. The rooms are small, but quiet and the location is perfect. Right next to the metro and near the White House and mall. A little small... but otherwise great.
Location, convenience Rooms are dated, small and dark
We were in DC to visit our son at GWH. Clean and efficient. Perfect location to the occasion. The bed could have been positioned 90° to the 8' room width.
The staff was warm and welcoming from the moment I stepped through the door with my 12 year old. I detest the hold hotels put on your credit card and don't release for days and was told I could pay the $50 incidental in cash (which I received back at checkout before the housekeeper had even cleaned the room). The room was indeed small with only 1 bed which would have been a problem if I hadn't been traveling with family. However, it was clean, along with the bathroom. I did whack my elbow against the wall as I was showering as the stall was a bit cramped. We received great instructions on how to make our way to the White House and monuments - - all within walking distance. We finished our running around a bit early so we took advantage of the 2nd floor lounge for about a half hour before heading back to Union Station. There was an industrial coffee/espresso/cappuccino maker, tea bags, newspapers, a big screen tv set to CNN, a charging station, computers etc. The rooms are too small for friends to convene comfortably so the lounge is a nice spot. Convenience: A block away from the Circulator, a block away from the Farragut North and Farragut West station (it is actually on top of the Farragut West station, however, the entrance is closed so it's necessary to walk to the other side a block down). The complimentary bottled water saved us some money and we surely took advantage. The shower was uncomfortably small for a tall lanky person like me. Whacking my elbow against the wall isn't something I expect to happen in a hotel (usually hotel bathrooms are more comfy than my micro bathroom at home in NYC). Also, the room did not have a mini fridge which would have been nice for our leftovers. The hotel is downtown so the area at night is sparse (still feels safe though). You'll need to take a little walk to find some good breakfast if you set out early on a weekend because the nearby places are either never open on the weekends or only open closer to 9 am.
The location 24 hr coffee station clean rooms Small room configured & supplied for the single business traveler. One bath towel 4 the family.
food and service was good My husband and i were given an end corner room 302 that was way to small and gave a confined effect. We spent as much time out of the room as possible. Parking was also difficult due to lack of easy access to our vehicle asit was in an underground garrage.
Everything, they were very good, since now i will use Hilton always, i really like that hotel need more elevator, i had to walk very long to my room
staff and cleanliness
Rooms very comfortable and coffee machine in room much appreciated. Bit of a walk to the nearest tube station, however, it may have seemed longer becuase of the stiffling weather.
I liked the organization of front desk.
Nice environment, convenient to the subway, good living condition
The friendlyness of all the staff and general up keep of the hotel even with the work in place'
Everything in the hotel was to an excellent standard At the time of booking, it was not made clear to me that there would be a 14-16% tax charge on top of the booking price - so it came as quite a surprise to me at the end of the stay
Helpful, friendly staff. I really like that it is a pet friendly hotel.
Space in the lobby and common areas
space and design of rooms, beverages in the lobby difficult to locate the entrance upon arrival
Very helpful and friendly staff, lovely room, with a nice view of Washington.
The room was very clean, the price was reasonable for downtown DC. Went to get away and attend a Wizards game, and the location is perfect for attending events at Verizon. Would absolutely stay again. Pool water was cold.
I like that I was created with champagne and the staff were very friendly!
Lots of foodie options and gourmet coffee within a five minute walk. Close to subway. Acceptably clean. Clearly some deferred maintenance in the guest room bathroom.
The location was great and the rooms were updated. To big. Staff was not very friendly.
Everything was very good but the cost was high for a room. I could have been as comfortable at a less expensive hotel Cost
Close proximty to city center, metro access through lobby. Nothing
Location, location, location Helpful staff Very outdated Raggedy carpet Stench in hallway Noise from plumbing in next room
It was clean The parking very expensive
Location was excellent. The hotel is really nice and the price we got could not be beat.
Great accommodations perfect for Travel Show we were attending. Loved the location--convenient to many restaurants and sites of the city.
Clean room Quiet Friendly Staff Great location Great price Nothing!
The Grand Hyatt is our favorite hotel. They have everything from good food to gift shops to a pool. I would highly recommend it! The room service options were slightly limited
very comfortable bed and room Most of the staff was excellent but one person was not friendly and didn't make effort to upgrade the room since the door of the room they gave me was broken. A second person immediately changed the room for the better.
I liked everything. The room was modern, well appointed, with a comfortable bed, and spacious bath. The staff was as pleasant and helpful as any I have encountered in some time. The location is great! I ate in the restaurant once and I enjoyed my meal. I look forward to my next visit. The closet space in the room I had was limited and would probably be tight for two people. This is a very small fault in an otherwise very pleasant stay.
Location, excellent door men. No premium channels. Broken toilet that was "fixed" twice but I had to fix it myself a couple times. No water pressure. House keeping only left us with 1 towel. View of a brick building 6ft from my window. Bar staff were disruptive and joking loudly with doormen while people waited at the bar.
Location and cleanliness
Very polite & accommodating There was 1 towel for 2 guests each day that required making a phone call for towels everyday. There was no blanket on the bed, just an abrasive comforter that was too hot. The room was never cool enough. We paid for a room with a view, but ended up with a room that looked at a wall.
The staff and service was first-rate and the location made walking easy to the various monuments and museums. Also the train station was in easy walking distance. I can honestly say that there was nothing bad about this trip...my wife and I had a wonderful time!
Staff was very friendly and the room was clean, comfortable, and dark at night. At check in my wife asked about a refrigerator since she is pumping and the young lady had one sent to the room. The refrigerator was broken. We were able to make due with ice from the hall.
The people at the front desk, the concierges, the doormen, and the housekeeps were truly concerned about my comfort and seeing that I had the best possible time in Washington. Your concierges are extremely knowledgeable and took the time necessary to help me find stores and restaurants; making phone calls for me to get things done. My own family doesn't care for me that well! Cannot think of anything. Oh, there is one little thing, the front door to my room, number 302, sticks. I meant to inform the front desk, but it was so insignificant compared to everything else, that I forgot.
The staff was very friendly and helpful. Miscommunication in the lounge regarding a wine selection, and subsequently being overcharged.
Internet, parking, tv hdmi not working, deceiving "city view"
Clean sheets, very comfortable bedding, clean showers and floors. Great location with respect to the national mall. Gym is great. Would definitely recommend. Nothing.
The breakfast was very overpriced!!!
We upgraded at check-in for an extra $50 which doubled the space. The location is excellent as it's walking distance to several sites. The fitness center is excellent and is included in the price of the room. Lack of parking requires you to valet for $56 a day. If you are somebody that needs a great view you won't find it here.
Quiet even though we were on lower floor and overlooked front of building. Great location. Restaurant (breakfast) food just ok.
Walking to distance to good lunch and dinner choices Hotel lobby shop was typical "airport prices" for anything you'd want, making You feel like a fool if you didn't to walk across the street and buy a snack or coffee at 1/3 price.
Location Hidden charges. $58 a night to park. Nowhere did I see that when I booked the trip. $8 for a draft beer that should be $3, I get a call from security in the evening waking me up, stating that the policy is to call if the do not disturb sign is out. The do not disturb sign was out, I didn't want to be disturbed. Couldn't go back to sleep. I'm a small business owner, if I treated my customers that way, I would be out of business. I will never give that hotel a dime again.
The room was nice until we looked out the window and found we had a great view of the roof... (sarcasm) Valet constantly begging for tips. Being from Vegas I tip almost excessively however if someone begs for it or nearly has his hand out the entire time it is not coming. It's called a gratuity for a reason. Then when delivering the vehicle no opening the trunk, and doesn't return the seat to where they found it or at least close. Not much effort in valet.
That staff was very helpful and friendly. Also, the location was great. Very close to the Capitol building. We upgraded to a buffet breakfast, which was lacking and the hot food was cold. Not a good value at $25/ person, but at a hotel, I understand the price, but if the food is cold, then it was a waste of money.
Excellent Capitol Hill location. Comfortable base for young children on their first tour of the Capital.
Very nice amenities and the shower was great! I booked my stay two month prior for a King Bed for one night. When I got there, they said they were sold out of King Bed's and all they had were two doubles. Not the biggest deal, but what is the point of booking a King in advance if that is not what is available? Also, our room did have a musty smell to it when we first got it. After running the air for a bit, it went away.
Spacious room, quiet, clean and well-appointed.
Nice lobby, courteous staff, comfortable bed. Tiny gym, mold in the bathroom grout, room amenities were average, surprising amount of wear and tear in our room for a hotel in this category.
Very clean, quiet and accommodating.
Location is ideal for seeing the museums and monuments. Lobby and restaurant staff are warm and welcoming. If you forget to tip housekeeping each morning, don't expect clean towels.
The entry to the hotel and knowledgeable staff. Floor I stayed on smelled bad. Shower didn't work properly.
The hotel was in easy access to the metro , trolley bus tour; and taxi cabs were on standby. There is regular access to Dulles airport by way of shuttle bus and taxi .
The sheets were clean, there was no noise from the room next door, the shower worked nicely, and there was free coffee and tea. 1. My room was at the end of the hall, so there was a constant slamming of the door that the housekeeping staff used. 2. While there appeared to be soundproofing between rooms, there were gaps around the door frame and all of the noise in the hallway came in, as did the light; the feeling of privacy was diminished. 3. The elevators were inadequate to the traffic. I ended up walking up to the 7th floor!
wonderful & very professional staff having to pay for the workout room & expensive parking!
Feel of the hotel was comfortable but very beautiful. Decor was luxurious and tastefully done. There was no indoor pool or spa.
lovely public areas. friendly helpful staff. Very nice meals in the restaurant liked very much but would have appreciated a little milk for tea.
Staff was extremely friendly and helpful! Located close to underground Metro stop that made it very easy to get around. I would suggest providing free in-room wifi for free to keep business travelers wanting to return for ease and amenity.
Beautiful hotel, nice comfortable rooms, excellent location, outdoor pool still open during last week of October Impossible to be served drinks on the terrace outside the restaurant even though it was warm and sunny. Bar staff not allowed to sell me drinks for the whole party of 3 (presumably linked to liquor laws) to take to the terrace. This is highly unusual for a hotel of this category.
the ambiance decor needed updating
Reduced holiday/weekend price.
Overall this hotel provides top-notch service and is conveniently located in the beautiful Dupont Circle/Embassy Row area. The rooms are upscale, comfortable and nicely decorated. The bathroom design lacks privacy (frosted glass walls) and the window treatments (plantation shutters) are not room-darkening enough for anyone wishing to sleep in beyond sunrise.
Good value for money, close to Georgetown and metro Noisy aircon
A wonderful hotel with really nice rooms. Absolutely close to the metro stop. Very friendly and helpful staff.
was a new, clean, modern hotel in an excellent location - easily accessible by car, public transport and walking distance from many great restaurants and breakfast cafes. The rooms were clean and comfortable. Although we had read the terms and conditions in advance and notified of our requirement for an extra bed for a child, this was not arranged for and required some negotiating with the staff before this was taken care of. We ended up in a room that was spacious, but quite loud as the hotel's air conditioning was right next to our room. Some of the cost information on the Booking.com website did not correspond to reality, e.g. parking or cost for extra bed.
Location A faulty hairdrier
Big beds, room actually turned out to be what was pictured, free internet, door/parking staff and maids all very courteous, no loud or rowdy guests or noise, plenty of space in the room, big tile shower, big flat tv, allowed us to check into room and park super early without question or fee, great location on DuPont circle for walking to destinations, restaurants and people watching. The toilet is basically beside the bed behind a glass door and there is no fan, pick any corner of the room you are in right now then imagine your romantic partner going to the bathroom right in front of you in that corner for a better idea of this mutually embarrassing set up, the shower 'door' is a two foot wide sheet of glass beside the toilet, everything gets soaked when you shower, the a/c is either cold or hot, heat is very musty smelling, we ran a/c entire time to avoid musty heat smell, it never turns off, wi-fi went out first day had to use 3 ft cord for remainder of stay, a small fridge or microwave would have been nice, you can't keep food/drinks cold or reheat leftovers, makes me sick to eat out every meal.
The clean, modern design of the facilities and the room. The room was really hot at night and we couldn't open the windows.
The Quite and the comfort and access to shops No, It was very pleasure to stau in Dupont hotel and I will come back
Love the location, decor, bar and fantastic rooms. N/A
fabulous concierge. Terrific and easy location
I received a complimentary upgrade which was fabulous.
Very clean and very well maintained. Nice accommodations. Nice staff. There was a transitional issue with the heating and air. We were between hot and cold days so the heat was the only option- no air conditioning. It was warm in the room on the hotter days- they did provide us with fans which helped. If it had been warmer outside it would have been very difficult to sleep.
Staff was friendly. Gave upgrade to a giant suite when they were out of the room I'd booked since I had arrived late. The hotel was old and it was obvious that it was old.
A great location within walking distance of the State Dept., where I was attending a conference. Staff was helpful. Renovated room in the north tower was beautiful. Spacious, super clean, full kitchen, new bathroom and carpeting. Comfy bed. CVS and a liquor store adjacent. Need to upgrade cable to HD service. No restaurants or cafes nearby--at least I couldn't find any.
Liked price, location, staff's friendliness & helpfulness, updated rooms, kitchen, breakfast.
The staff were helpful and nice and the location was convenient. The kitchen is a nice convenience, but not needed for a short stay. The carpet in the room was dirty. There is no fan or window in the washroom so steam from the shower stays in the room, this causes humidity and mold. I'm allergic to mold so this was very uncomfortable. The hotel has two towers, and only one common washroom with one stall located in the other tower. If you have a late flight out you can store your suit cases but no place to change. The toiletries were advertised as designer. It was bath and body brand. The washroom was dirty, hair in the tub. I don't recommend the Hotel for physically challenged guests as there are steep stairs up to the elevator from the lobby. I had to struggle with the suitcases up the stairs. Beware that the hotel charges if there are more than 2 occupants in the room. This was not disclosed at booking. They also charge for incidentals at check in. I found this Hotel to be Overpriced for what you get. I stayed at the Marriott down the street last year, I payed about the same and had a much nicer room, pool, etc.
State Plaza provides nice, basic business-type lodging with good service.
BEDBUGS. I had to launder everything and throw away my luggage. very annoyed. have stayed here before but will not be going back.
Kitchen and dressing area... very unique! TV didn't work very well. The front desk didn't know all the routes and ways to get to the DULLES airport.
* Room was a good size * Room included a kitchen area with full-size fridge and sink. The room was extremely cold, and when we turned the heat on, the vent blew colder air out. We called the front desk and were informed that they had "switched over" the system and that even though it was turned to heat it would only cool the room. We were told a space heater would be sent to the room, but one never arrived and then hours later we were told they were out of space heaters. If the heating and cooling system can be "switched over" then presumably it can be switched back, so my question for this hotel is if everyone was so cold that you ran out of heaters, why not switch the ability to heat rooms back on? Overall it was kind of bizarre and extremely inconvenient to have to wear coats indoors and put a damper on our otherwise-pleasant stay.
Just a few blocks from the museums, white house, etc. Only 40 feet from a CVS. Rooms were nice and clean. My Only complaint was that when asked about parking they told me they have a Valet. Afterwards a friend told me he parked himself for free. Not sure if they changed their rules or it was just poor communication. Either way i paid like 35$ extra each night.
Location Maids Front desk staff on more than one occasion Very small rooms
Excellent location. Beautiful view of the Washington Monument from our room. Staff was friendly, knowledgeable and helpful.
I came down to ride my bike to all the museums and monuments. When I presented my claim ticket for my bike to the bellman my bike had been stolen. I spent 4 hours in the lobby filling out a police report
Customer service The sofa sleepers
Location They offered to an upgraded room with a view for more $ Room had no view. AC broke , took 1 full day and multiple sells to get it repaired.
This is such a grand hotel. We spent 4 wonderful days here, great staff, exceptionally clean rooms and great views.
The staff at the hotel went out of their way to please us. In particular: Mr. Herb Wright greeted us daily with his million dollar smile and was always ready to be of assistance. Mekdes Pierce, Nathan and Limlin worked so hard each day in the lounge for breakfast and appetizers/dinner. They were so kind no matter how busy they were. Absolutely not one thing. It was an outstanding hotel.
The area was a nice part of D.C., it is right next to the metro which is great. Very nice staff. No continental breakfast, but food price wasn't too shabby. Wish there was a pool.
Had a great experience. Very courteous and prompt staff. I ended up getting a head cold during my stay and they had cold medicine available for purchase so I didn't have to trek out to the local CVS or Walgreens. Would definitely stay again.
The hotel is located very well. It is walking distance to Arlington cemetery or to Georgetown. The hotel is few steps from the subway station Rosslyn. We were very pleased to be available coffee and tea on the room. We recommend very comfortable bed, clean bathroom and helpful staff.
like the location. staff was good. 25 dollars a day to park. I think if you're paying for a stay in the hotel parking should be included.
I wish I could bring the bathroom home with us. Kept amenities (water, coffee, towels, etc.) stocked and staff was very friendly and timely. I would most definitely recommend for young couples and business trips. Not a family hotel (which is one reason my boyfriend and I chose it). It's also directly across from a metro station, which was very convenient because parking's a nightmare in Arlington and D.C. No free wifi and not great reception for Verizon customers. Parking is a bit tight, but it's secure.
I thought the hotel and rooms were fantastic. I was very comfortable throughout my stay. Booking through Kayak got me a great deal, and it was definitely a steal to stay here. The location was perfect - right next to the Rosslyn metro stop. I was within walking distance of the Arlington Cemetary and Iwo Jima monument. There were several restaurants in the area that catered to a variety of tastes, which was really convenient. The hotel even provided a list of nearby restaurants with estimated travel times. I'd recommend a stay here! When I entered the hotel to check in, I was greeted by two men welcoming guests into the hotel. There was one man at the desk checking in a woman and her two daughters, and I stood in line behind them waiting to be helped. A few minutes later another man walked in and was greeted by the two men at the door; however, this time one of the men walked behind the desk and said he'd be happy to check the newcomer in. Well, what about me? I was standing in line way before him! I decided to let it go because I am not one for causing scenes. Well, a few minutes later it happened again with another new guest - she was also taken before me. Not sure if it was because I look young, wasn't dressed as nicely as these other guests, or was mistaken for one of the woman's daughters, but I should have been helped before the two people who arrived after me. In general, the people at the desk weren't as friendly with me as other (better dressed) guests. I'm a woman in my early 20s and was traveling alone - probably an indicator that I won't spend as much money as older men in business suits or families with children? Also, no free WiFi is a bummer. Things also didn't look as clean as they could have - dusty TV remote, water rings on tables, etc.
Close to Metro. Surprised by the $27.00 per night to park. No restaurants nearby on a Sunday evening
We stayed in room 626 and it took many minutes to get hot water in the shower. My wife waited the needed 3-5 minutes. I became impatient and just took a cold shower.
My husband and I stayed here before we left for our honeymoon, and it was a great pick! They gave us complimentary chocolate strawberries and sparkling water as a gift for being newlyweds. We loved it! Nice walking distance to Georgetown, right next to the metro.
going home everything. prices. amenities.
Clean, good Location Expensive
Location, comfortable bed, helpful staff. No pool.
Comfort of the room Lack of phone service or free wifi.
The hotel is a beautiful place with excellent finishes. Everything was in great condition and high quality. The rooms were small, which in understandable given the location, but this was a double bed room so it seemed even smaller.
The staff were very friendly and the hotel was beautiful. We'd definitely stay here again!
We were in a suite and it was spacious and nicely furnished. Most staff were nice. Great having a Starbucks in the lobby. Nice central location. The bathroom was small, especially the corner sink. There was no counter space. Front desk clerks were hit and miss. Some nice, some not. Concierge staff were great. The breakfast was OK, not great.
Amaizing service with very friendly staff Beds and pillows were amaizing
The actual hotel was clean and updated, the staff was friendly and helpful. Overall the actual stay was great. Nice little happy hour offered at the bar. Valet parked my car for 1 night, and took it upon themselves to charge $50 to my credit card, plus a $17 convenience fee. No lot in the surrounding area exceeded $25 for overnight parking. I should have parked my own car. I feel that the hotel was nervy and rude to charge us double the going rate for parking - without notifying me. I felt taken advantage of, since we were already paying top dollar for a 1 night stay. The hotel was nice, but not that nice. I stay in DC all the time, but I may not return unless this problem is rectified.
Location Horribly overpriced
Excellent service. I ask them if I could make my check in before 3 pm (the official hour) because I was going to arrive at 9 am, and they had my room ready for that hour.
The staff Felt a bit hurried to finish our breakfast.
The Metro was just outside the front door and it made for very easy trips on the metro. The airport is only two stops away and you avoid the hassle of traffic if you don't have too much luggage to carry. I saw several families there so I think it would be a nice place for families too. And of course, the service was great. The staff was very friendly and helpful.
Everything! Service excellent, great atmosphere and convenient to all local area Nothing,
Very quiet, no outside noise what so ever despite the location. Nothing that set apart the Ritz from the others, room, furniture, bathroom was very medicore and what you get from any other hotel in the same class.
Free early check-in. Quiet room. No free wifi. Drab view from room.
incredible suite for the price... they tried to put me in a regular dbl room when I checked in! Reminded them I had booked and been confirmed by their reservations mgr for a suite with 2 dbl beds.
The staff was very freindly and attentive and the hotel itself is beautiful. The fitness center was impressive. There was no wi-fi availbale in our room and we had to pay 13$ per day for internet acess.
A really fabulous hotel, friendly, happy and helpful staff, proud of their hotel and city and keen that you share it Not guite the same for some of the bar staff