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Hotel staff were trying their best and cooperative The hotel was understaffed compared to the occupancy rate
The staff were extremely friendly and heplful. The room was very nice and the location excellent. Unfortunately, the hotel was underoing renovations (something which was not mentioned on the web site and we did not find out about until we were actually in our room). We had to put up with drilling noises from 9am to 5pm on the 3 days that we were there. When we asked to be moved to a different room we were told that this was not possible, however they promised to refund us 100 euros. I have a feelinf had we not booked the 'discount' price we would have been allocated a room in a different location.
The hotel in very good location
Prefessional and friendly staf
good location,Spacious room,and clean the internet in business center is not free,unlike other hotels
How the hotel looks like residence, the kitchen should stay the same as the first day, and dont the service getting worst day by day, the suplies getting poor. The first day should be the same as last day.
Location Room service too bad
Very good location - great staff - great rooms Parking was not easy - unloading luggage almost impossible - No room Service
Location and only the location is the best thing for this hotel Old firntures , old paints , bad semll from the toilet and the very old carpets which looks more than 30 years used !!! at the end the price is very expensive for the room status and the room level , i did't recommend this hotel
the hotel as a whole nothing
The location is perfect. When we arrived the television didn't work but they fixed it the next day. Also, a friend left an envelope for me at the desk and it was never delivered to me. Otherwise it was fine.
Great attention, all star was always trying to give us the best experience
In general everything was very good. The room was a very nice and a very good size for Paris. I paid €160 for the night which was very good value for a hotel of this standard in this location. My bed had a dip in the middle
Location and decor Rooms quite small
The ambience, the friendly staff and the proximity to city attractions
location only need some renovation for the rooms furniture was too old
Our room spacious, very comfortable. we were close to metro - shopping - it was a great location and a great place to stay - we would stay there again!
Staff were very friendly and helpful. Location was amazing the view from our balcony was superb excellent stay overall would have liked if breakfast was included in the rate
Location is superb. Near to all fascilities and amneties Being along the main road, its somewhat noisy
Location of Napoleon Paris is excellent. We stayed in the superior room and its size is really big. It is great value of money.
Location and the comfort of the suite. Clean linen, well thought interior. Charming decor Nothing other than the smell of cigarette smoke in the suite. Cigarette butts were found on the carpet on second day after housekeeping.
Breakfast buffet Internet conexion should be included in the price of the room as many hotels do
Very good location just few steps from Champs Elysees and metro station. prices
The staff - everyone is very helpful wifi should be more accessable almost everywhere within the hotel
Old world style. Staff excellent. Very personal.
great location, good staff, large room, happy overall Quite expensive. The early morning noise mentioned by some reviewers is true & we experienced this on both days of our stay.
Hotel staff, services, Staff courtesy
The rooms are great as are the staff.
The Sofitel Hotel is well located and within walking distance of the Champ Elysees and the Arc de Triomphe as well as the Charles De Gaulle Metro. This allows for good connectivitey. There are also some good inexpensive eateries nearby. We mentioned that we were coming on the Honeymoon in our notes but we were treated as if I was the Sole occupier of the room. The Honeymoon touch was missing a bit especially since we read about another review who were treated specially for theri honeymoon.
Severly understaffed and any service requested takes quite a while. Rooms were not cleaned on on time, until we requested specifically to clean them in the evening. Turndown service was done on 1 day of 4. Used glasses from the minibar were not replaced for 3 days. Waited 1 hour for check-in after arriving at 4pm on a Friday. etc.
Hospitality of hoel staff At 29 euros per person, breakfast is quite expensive.
The location is just fantastic - the hotel is located in 2 minutes walk from the Arc de Triomphe and Champs Elysees, with nice shops and restaurants all around! Hotel staff is nice. Breakfast was very nice with a good variety, a bit expensive though (31 euros per person, free for kids). Free internet in room (luxury room). Variety of tv channels was very poor.
Atendimento da recepção e concierge. Housekeepers should make less noise and be more gentle when closing the room doors. They should start working after nine o´clock and attend the customers requirements more acurately. Matress is too softy and unconfotable and unable to provide a good sleeping.
Overal was good. Room service selection was limited in choices. I Bar only have French Menue and no English. No English Channel on TV only CNN. Mentioned above
airconditioning was not very effective despite my changing the room.
Hotel was under construction (and for quite some time apparently) so I'll spare you with the details of what that means when you are trying to catch up on some much needed sleep. Staff responded poorly to this situation that was not communicated ahead. Very dissapointing. One last thing, te hotel seems to be weel located because few hundred meters from champs Elysee but it is quite a dead area at night.
Great location, great hotel, great staff! They upgraded us to an awesome room with a spectacular view for free the attendant was very nice and helpful.
Courteous, professional staff. Central location.Comfortable plush rooms. No tea/coffee making facilities or indeed mini-bar in the room which is surprising giving the standard of the hotel.
we enjoyed the quiet atmosphere and the lovely room.the location was outstanding and staff very helpfull our shower screen was off the rollers but it didn't cause us any grief
This is a very nice hotel at a distinctive location location in Paris. The staff are so helpful, I was helped by a professional concierge team who spoke excellent English and know Paris attractions very well. The staff was polite, food was good, and the facilities are all clean and up to date.
the fast service in the hotel was great , the location was excllent , the breakfast was bad no food varaities .
Our stay at the Hotel Balzac was wonderful.Our room was very comfortable and nicely decorated, as was the rest of the hotel.The staff were very helpful and attended to our every need.Great location too!
Hotel very near Chapms Eleysee, shops and restaurants. Prices in bar very very expensive. Breakfast very expensive at 28 euro each.Had breakfast outside hotel at 1/4 of the price.
Rooms too small, expected larger as per booking info
Hotel stuffs, and concierge were very kindly. Also, room and bath was very clean. Location was nice.
The proximity to all the central areas of Paris and also it was very quite and a very beautiful hotel. The breakfast was very expensive and not worth the money.
Reception & Concierge Staff were knowledgeable, helpful, & courteous Didn't give me good directions to their Garage when asked, as it's very difficult to find
location room cleanliness and set_up
our money was stolen from our room when we were out for disney land!! we found this on the last day when we should check out. the hotel promised to invistegate and get back to us but as of now and despite of all remiders we didnt get any reply from thier side. our money was stolen from our room when we were out for disney land!! we found this on the last day when we should check out. the hotel promised to invistegate and get back to us but as of now and despite of all remiders we didnt get any reply from thier side.
It was a great location,people were very polite..Would go back again On Saturday I rented a car for 4 hours and had a personal tour of Paris in a Mercedes Benz..Cost $370.00 Euros..Great!!!!On Tuesday I booked car to take me to the airport but did not ask the price as I trusted the people to be fair...When I checked out of the hotel they put the charge on my invoice 320.00 Euros for a 35 minute ride to the airport..I guess they didn't think I would notice..After haggling they lowered the price to 277.00 Euros which was still way too high..Be aware that as they were very nice if you let your guard down for a second these people will grab every pennie they can from your wallet!!!!!!
The location is very good. Unfortunately there are a lot of management issues there. The front desk, the concierge and the stuff of the lobby bar are nothing to do with the efficiency expected from a five stars hotel stuff.
Location of the hotel Overpriced
nothing. The hotel is very bad and very expensive it is fare away from the normal Marriot standart. I am negativly suprices. Over all the price is absolutely not corresponding with the quality of the rooms especially. I will never choose more that hotel
very noesy the room is two levels which make very diffecult to move and less space nothing
Seasonal decorations are amazing in the lobby. There is a grand Christmas tree that is very welcoming and adds a cozy atmosphere. Location is great as well. Being walking distance to the Arc de Triomphe and 20 mins walk to the Eiffel was great. Also, there is the FDR metro line 1 steps from the hotel. This is an added bonus as the metro line is a great way to navigate the city. Champs Elysees was beautiful during Christmas time. The entire avenue was lit up with Christmas lights. The staff was attentive for the most part. They provided outlet converters, and a lint brush for my wool jacket. The breakfast though expensive was delicious. Marriott has an american feel to their menu which is a plus. The check in was surprising lacking. We waited 4 hours at the hotel to check in after flying 20+ hours. It was a dismal experience that I would like to forget. Upon entering the room I was further disappointed with the design, size and view for the money i spent - $500+ per night. The decor didn't feel parisian at all (Although a subjective statement, I have other hotels in paris to compare the marriott too) It isn't that the bed wasn't comfortable, or that the bathroom wasn't great -it was. It had a large tub and bath salts, but i could have received those benefits with their basic room. The skyline view was a joke! It was a view of the vents and smoke billowing off the roofs of the next door neighbor hotels and there was nothing worth noting from our vantage point. My recommendation is that either you go all out and book the champs elysees view (street view) or book the cheapest room they have. I regret booking my room and wish I could have spent the money elsewhere.
It was very convenient , the staff were very friendly.
Convenient location and nice room the lack of service
I booked this hotel because it was listed on the leading small hotels of the world. This recommendation has not failed me. I have traveled to paris and the rest of europe to know that the standards are different than four plus hotels in the usa. The hotel vernet did have good sized rooms and our room had a balcony which is great. The bedding was excellent. The staff was excellent, including front desk personel, the concierge was fabulous, as well as the bellman, bartenders, and wait staff in the dining room. All the employees addressed me by name after the first day. That shows how much they put themselves out. Lights in the bathroom were not adequate for shaving or applying makeup. Pillows were foam which we don't like. Should be feather pillows.
The location is excellent as it is behind Champs Elysees but yet very quiet. The staff, especially the concierge is very helpful and they all speak excellent English. The walls between the rooms are a little thin. I could hear footsteps and voices from the other room when it was occupied.
The friendliness of the staff, the service and the centrality of the hotel. Thank you. It was a pity that the restaurant was closed.
Location was approperiate for my business meetings around the city. Poor value for money. Absolutely not a 4 star Paris standards. Extremely small room. Unheated bathroom. Aminities were not regularly refreshed. Decor of reception and public areas is basic and rundown.
the rooms were very clean and nicely decorated, the employees were very nice and proffisional, and the location was just excellent as Vernet St. was located by champs elysee and george VI road. Hotel Lobby was small and the internet connection was very low.
from the moment we set foot in hotel there was nothing that the staff couldn't do for us..very helpful and courteous.really made my stay in Paris something to remember for a while..loved the personalized welcome letter .
The staff was so friendly & the hotel location was ideal we had so much fun there I'm going to stay there next visit to paris
Friendly and helpful staff and nice room WIFI at our room was a bit weak. Main elevator was not working and everyone had to use staff elevator instead, which is a bit small.
Small, quaint, quiet. The rooms need updating.
location poor advice from concierge
I find that the mark of an excellent hotel is when you look back at your trip and the hotel was a main character. The Peninsula Paris exceeded my expectations. L'Oiseau Blanc is a must-see (they have a plane over-looking the Seine and the Eiffel Tower). The "Dancing Leaves" art installation in the lobby is absolutely stunning. They have a neat app for kids with fun games. Most importantly, the staff is a class act. One of the only drawbacks was the lockerroom for the gym/spa. Each of the four showers did not have body wash nor soap (they had three bottles in each stall. One wss labeled "conditioner", the other was labelled "shampoo" and the third bottle was labeled "shampoo" and/or "hand lotion"). Also the hand-held shower in one of the stalls was broken. It was disappointing. The other drawback is that the check-in is actually not at the main entrance on Avenue Kleber. After our driver unloaded our baggage a valet attendant walked out from the long sidewalk from the hotel and said to put our bags back in the car and drive around the corner, to the less-prominent side entrance on Avenue Portugais, for check-in. We decided to walk with our suitcases around the corner and commented amongst ourselves that the Peninsula could have handled it differently (i.e. since the attendant was not at his post nor was there a sign he could have offered to have someone gather our suitcases; it was awkward).
The hotel was beautiful, spa terrific, and the indoor/outdoor aspect of the Lobby restaurant was lovely for enjoying a spate of mild fall weather. Service is top-notch. The rooms are functionally terrific - huge for Paris standards. Bathrooms are drool-worthy marble palaces. Concierge staff knowledgeable and super helpful. Unless you are strolling the Champs for luxury boutiques one can find in any large city or having business meetings in the western arrondissements, the location isn't great. This can be easily overcome with Uber or taxis, but I would have preferred a more central location like Ritz/Crillon (both closed for renovation), or Le Meurice (I'm supporting the boycott). The design of the bedrooms errs more on the Asian side of Asia-French fusion, while I would have preferred something more distinctively Parisian, but this is a very minor gripe. If I were traveling for business, the serenity/calmness would normally be a plus.
The staff on the front desk and the front of house people were very efficient The cleaning of the rooms
The hotel's location is good, but the friendliness of the staff is what makes it a great hotel. I especially loved the nougats at the reception ;-)!! The wide choice at breakfast was very good too. Nothing much, except 1 day, housekeeping forgot to clean our room!!
location, good room size it was not 5 stars hotel , you have to ask for things that expected to be in the room, elevator was broken for 4 days out of 8 of my stay, no explanations or apologies
Quiet rooms, well equiped room & bathroom. Good service from Front desk, Concierge and Bell-staff. They need to improve their elevator system.
Location, cleanliness, attentive and knowledgeable concierge. Good breakfasts. None
The room and bath were really big for Paris) Staff always ready to help They did not change towels everyday, expensive breakfast
Excellent hotel and nice design. Staff is very friendly and professional. Mine issure: The only issue was with elevators. One was down. I stayed there for 3 nights, left without it being fixed. Again, it is a minor thing.
It is a very fine hotel, but ........ It was an unpleasant stay with loud construction adjacent to room 312 from 0630 am for about 11 hours/day. It was impossible to rest during the day. Euro 445 was an outrageous rate to charge for this room
perfect location, perfect service, perfect ambiente, 100 % clean unfortunatelly there are two construction sites to the left and to the right of the building - the works start at 6am, from 9am they start drilling, all the guests complain, we stayed for 3 nights and got one for free, the buildings will not be finished before 2012
We had a wonderful, six-day, Parisian experience at the Hotel de Sers, located in the elegant Champs Elysees district and very close to the metro and upscale restaurants. The staff was consistently helpful and accommodating in their efforts to obtain tickets, give restaurant recommendations, make reservations, call taxis, provide maps and directions, serve in the restaurant, etc. Upon arrival, we were allowed to check in early. This was much appreciated after many hours of overnight travel. Accolades for Fernanda at the reception desk as well as the concierge (I can not remember his name!) for providing outstanding service in a cordial, welcoming atmosphere. Our room was not spacious, however, comfortable, quiet and spotlessly clean. Would recommend taking advantage of a room rate that includes at least a continental breakfast, as the breakfasts are very costly.
Great service and rooms. Well-designed.
breakfast choice and quality not up to 4* standard. no shower curtain meant bathroom floor was constantly soaked.
The hotel staff was very fair in giving a lot of good informations about Paris and to book restaurants and to confirm our flights, etc. ; there are just a friendly atmosfere. it wasn't possible to do a good regulation of the room air condition.
Helpful staff. Good service. Lovely room Very expensive breakfasts. 29E for Continental and 35E for American!!
The location was very good. It was definitely not a luxury hotel. Room was directly over the hotel courtyard that had been converted to a banquet facility and was extremely noisy. Fitness center had only one treadmill and one piece of equipment. Beds and pillows were not very comfortable.
Reseption personnel, consierge. Breakfast service appalling, tables not cleaned. Slow service.
Lack of identity of the hotel
Literally a minute from Champs Elysees. Complimentary breakfast; expected a little more than just breads, croissants, cup of fruit and juice.
Wonderful experience and very polite staff. Definite recommendation if you want to spend a deluxe weekend in Paris. Minibar was not very complete
Really a lovely stay! Hotel staff were very friendly and hotel facilities were really very good Just a couple of matters:
It was great, we're going back! Problems with the enter cards of our room
The SPA center.
Superb location, especially for those who like shopping very expensive prices for mini bar, room service and restaurants