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Beautiful room, beautiful view and very convenient to all of down town It seems the nicer the hotel, the less accommodations. No free coffee or breakfast, business center computers needed to have browsers updated, too many kids in the spa
I liked the outdoor area. There is a large pool, hot tub, games, and communal fire pit that was a lot of fun. I really dislike the bed covers. You are either way too hot or freezing. What happened to old-fashioned blankets?
Comfortable bed, dog friendly, good location. Twice in one day our keys would not open the door and required us to wait outside for someone to bring new ones over.
Very nice grounds. Facility and staff were very nice. Rooms look nice but not very functional. Modern hand shower makes a mess and not easy to use. Indoor free standing A.C. unit is needed but is as loud as a train. Closet door won't stay shut. Ceiling fan wobbles and makes noise. Soda machines were down. Stupid small things that could be easily fixed.
Super nice staff. The $22 resort fee includes parking and internet. A little farther from the wharf/tourists spots.
We enjoyed the recently updated rooms including the very nice bathroom with vanity and open shower. We enjoyed very tasty room service meals (dinner and breakfast). We also used the pool which was pleasantly warm. The toilet was a bit of a tight fit with walls on either side. The air conditioner was a standing machine which had an exhaust that was separated form the back and until we reattached it poured hot exhaust over the air-conditioning.
No AC in room.
Checking in was not only expedient but flawless. Had no issues at all, was in my room within 10 minutes of pulling up to the front door. Room was excellent and I do suggest the pool view.
There was very little water pressure from the shower. Also the heater thermostat did not work. We set it at 80 we were freezing and went to bed, when we woke up the heater never kicked on but the ceiling fan did? So weird
Loved that they had live music. Restaurant had good service for breakfast and dinner. Food was good as well. Did not like carpet in bedrooms. Bathrooms a bit small
Everyone from the front desk staff, the servers and bartenders, and the housekeepers did an amazing job. I work in the service industry in a casino/resort, and yet I experienced better service and a better experience with the staff at the Hyatt than where I work. A+++. The only things I didn't like had nothing to do with the hotel and its staff. It isn't located downtown, so it is a very short trek to the festivities in town. Also, it sounded like a large man was doing burpees in the room above us.
Excellent customer service by all staff.
Loved the room, the view, and how close you are to all the shops!! The food was average at the hotel:(
The Plaza is a beautiful hotel with great rooms. The location is perfect also, walking distance to lots of food and shopping.
We enjoyed the spa and the attentive staff.Please write at least 15 words Valet
the bed was very comfortable charge of $25 resort fee.
It was very relaxing environment not realy
Location Room service
I liked it's location and convience. Bed uncomfortable and gave me backache.
I really enjoyed the staff and their friendly personalities. The Hotel was beautiful and the room was perfect. I highly recommend this hotel. We can not wait to return we will being staying here again it is truly a 5 star establishment. It made our 15th wedding anniversary very special.
Very nice decor in room and everywhere. Staff is friendly and helpful. Nice view of Monterey Bay from lobby and lower level lounge. WI-FI is free and works well. Expensive! Breakfast not included, 10% extra tax, and $25 extra for 2 queen beds instead of the default 1 king size bed. Only one night table. Parking is valet only, front bumper came back with a dent. I prefer to self-park. Getting my car back took 10 to 30 minutes. Driver expects to get a tip each time. There is a spa but it is not free. Someone placed a couple of calls from our room, I had to prove they were not mine.
The bed room was very confortable and the spa was good the valet parking was a little expensive, the resteraunt was only average in food quality and expensive for what you got.
Location. Close to downtown Monterey, Fishermen's Wharf, Cannery Row activities. Good service at the spa/
Perfect location in middle of Monterey car week. Due to crowds parking a little difficult. Room overlooked rear entrance. A little noisy late at night.
We loved the location, walking distance to Fisherman's Wharf. Beautiful hotel. We ate breakfast at the buffet one morning, omelets cooked to order, could also get waffles, pancakes, or french toast cooked to order, delicious.
The hotel was very exquite. The rooms very comfortable and clean. The employees very friendly and helpful
Overall, the staff was very nice and helpful. The rooms were nice, clean and comfortable. It was also spacious which was a plus with two toddlers in tow. I had two separate reservations because we decided to come a day earlier. The check in person down graded my room without telling me or reducing the room rate! I thought this was outrageous.
the staff was very nice and the rooms are great.the hotel is very big but you dont feel it. we ask for two rooms next to eash other becouse travaling with children but the rooms were very far from eash other.we payed for seaview and you allmost couldnt see the sea.
I really liked the location and the comfortable rooms I didn't like the charges for parking, wifi, water in the room.
Very nice hotel. Montery is a expensive place to stay but this hotel has a nice swimming pool to compensate the price. For the price i think the rooms should have a fridge. Also no breakfast for this price. Parking was not 15usd but 17usd.
Good location and well appointed.
Everything was excellent. Warm Choc Chip cookies upon arrival. The hotel staff was pleasant, the concierge was excellent, knowledgeable, informative, and patient. Conveniently located and a nice 15 minute walk to Cannery Row.
closeness to warf, shopping, dining.
Excellent service Noisiest hotel in Monterey
Incredible staff, convenient location
Nice rooms, and great restaurant attached to hotel with an extensive wine menu
Location was excellent, Hotel was beautiful. Staff was world class. Will be staying again in the future. A bit pricey
The location was great. Right in the middle of Cannary Row. The pool was small.
Friendly staff I thought booking a hotel right next to the water that I could be hearing waves in the tranquility of the evening. Instead I hear cars and foot traffic because our room is all the way back and faces the garage. This hotel was almost three times the cost of any equivalent hotel if it wasn't next to the waves I didn't get to hear.
Liked how we could purchase 2 day aquarium tickets for the same price. That was very convenient. I didn't need a mini bar in he room. But would of liked a microwave and mini fridge.
The location It was no better than a holiday express, but much more expensive. Beds were miserably uncomfortable.
staff is amazing, the room was perfect and you can't beat the location at one block from the aquarium.
You can't beat the location- just a block away from the Monterrey Bay Aquarium and right on Cannery Row. Staff was all very nice and the facilities were top notch. The restaurant was not pricey and not very good. This is a small complaint, as the view was outstanding and there are plenty of better places to eat within easy walking distance. Would have been nice if wifi was included with room.
This was a great location within walking distance of phenomenal dining and wine tasting rooms. Room was exceptional, the service excellent and the spa personnel accommodating. First deep tissue massage I ever tapped out for a slightly lesser pressure. We will return over and over again. You have to stay here when in Monterrey! Nothing
Lovely location right in the heart of Cannery Row and on the waterfront. This is not an inexpensive hotel but let's face it this is an InterContinental brand not a Motel 6. If you want to splurge this is a good choice however if you don't need a waterfront view and stay in the connected bldg. across the street you can get a room with a fireplace for less. I found this hotel to be relaxing and the staff helpful. Even without a waterfront room they have a large deck area looking out into Monterey Bay where you can sit in front of a fire pit with your friends or by yourself and sip your favorite beverage and enjoy the view and some down time from busy Cannery Row.
-We were allowed to check-in early (11am!) -The room was clean and the bed was comfortable. -The fireplace was very romantic and made the room toasty. -The outdoor pool was heated and clean.
Clean. Nice nice room.
Staff was fantastic- just very accomodating, friendly and really made an effort to make the stay enjoyable. Can't say enough about the staff. I was sitting reading on their pretty outdoor patio and they offered me a glass of wine, even though the bar wouldn't be open for another few hours. Room was really great- spacious, updated fixtures and hardware (felt like a swanky room), and without any ambient noise at all. Plush soft towels, comfortable bedding- the whole experience just made us both feel like "ok, we're staying at a NICE hotel." We were on the second floor facing the street and really didn't get any street noise at all either. If we're ever back in the area, we will definitely stay here again.
I was looking for the best hotel for the most reasonable price that accepted dogs. This was the one that I found using Hotels.com and Yelp and other resources. They honored my reservation made late last year and I was able to bring my dog. That was really great. The rooms were very nice, very clean. It was an excellent value for the money. Some people complained about the noise but I did not notice any problems with that. Staff was very nice and allowed me to keep my trailer parked in the lot while my boat was on the water. That allowed me flexibility during my visit. The front parking lot was very tight and very full. The back lot was not accessible due to construction but I assume that would free help once construction ceased. They no longer accept dogs. I would go back again if they allowed dogs still. In fact, it would be the only place I would go while staying there. The fridge is a little small but many food options were nearby so storing food is not really highly necessary.
The check in person was helpful and friendly. The check out person was defensive. Room is too crowded with stuff. Lack of space for luggage and yourself. We were on first floor where they recommend locking windows plus people could see in. Two small windows on the parking/alley side did not provide enough air considering there was no A/C. Also very noisy in the morning on that side. Add to that was the fact the screens were ripped. TV had a cheap, crappy remote. The location is only okay. Price too high for the product.
The location was good not great. Close to stuff but still a bit of a walk. I was happy with the value. Comfortable room and clean. It looks like the place has recently been renovated. A bigger pool and hot tub would be nice.
Modern room update. Extra sink/ mirror outside of bathroom which is always useful. Very clean. Comfortable bed and bedding. Fireplace which would be lovely in cool weather. Centrally located. The safe in our room would not open and my things were in it. The hotel staff could not fix it although the maintenance guy was able to get it open. The manager gave us a voucher for the restaurant which was appreciated. Small room size. No air conditioning which I realize they don't need very often, but it was quite warm when we were there.
We often stay in Monterey and we very much like this place. It's location is great if you don't mind walking a little, and the rooms are nice, clean and well-equipped. The amenities are small -- workout room, pool, etc... but when in Monterey there isn't a reason to stay at the hotel anyway. During peak season, the rooms are a little pricey here
Pool, hot tub I paid $200 for basically a motel with a cuter looking front. The place seems like it needs a fix up and not just cosmetic. I've NEVER stayed in a hotel with no a/c..you should at least advertise that there's no a/c. We heard every footstep of the guests above us. I'd never stay again
The valet was super nice and helpful. The young woman checking me in was friendly as well. I was happy with my stay
As we were checking in, we were told that we had signed up for two queen beds. As this was the one night in over 4 years that we got to spend together without her kids, I had made sure when I reserved the room it was for a king bed. After 10 minutes of negotiating, the lady at the front desk assigned is to a wheelchair accessible room with the king bed. Paying $400+ for the night, we were not very happy with the type of room we were assigned to. The bed itself was very uncomfortable. The mattress was very cheap and sagging on each side. The pillows were made of practically nothing but air. To add to the lovely stay, at 1:00 am we were awoken to the the fire alarm going off and loud flashing blinking lights in our room. The entire hotel had to evacuate and after the fireman came to turn the alarm off, we went back to our room. It was safe to say at this point we wouldn't get much sleep. As we complained to the front desk about our stay, they apologized and offered nothing to us. I will NEVER stay at this Marriott again and wouldn't recommend it to anyone.
Not able to park my own car
Location was great! 1. Your ad said I had two options for this type of room: City view or Ocean view. I clicked on city view. In reality, I got a room on the second floor and a view of the building next door and the Subway down the street. VERY misleading ad and application form for your room. 2. I was given the option of a King or Double. The room was for my partner and I so I was hoping for a King. I've never received a double booking as a couple but this time I did. I called front desk to change my room when I got upstairs and they said I never specified King. Your website doesn't give a very obvious space for me to specify King though. 3. The room I was placed in was next to the weight room. It was loud because when people work out, they lick to drop weights which makes a lot of noise. This did not making sleeping very easy. 4. I tried paying for the internet but kept getting error messages. I'm good with computers and I'm certain this was a network issue and not a user error on my part. In short, I didn't get the room I expected, it was difficult sleeping at night bc we were so close to the weight room, there was no internet, and I don't understand how the front desk said I should have specified King bed when your online app form doesn't give me a space for that. I won't be staying at the Marriot any more in the future.
Centrally located allowing us to explore Monterey It is tired.
the property was nice, and appearance above average. The location was excellent, and adjacent to the historical downtown and the wharf. A mile to the aquarium. My concerns were with continental breakfast, which was included, and very inferior, with stale croissants, etc. also stingy with towels and linens in room. Silly.
Rooms are very warm, inviting, and comfortable. Would appreciate it if you would install a Tesla charger (electric car) in your garage during your renovations. Tesla will give the wall charger to you upon request, you just have to install.
Location was perfect. Close to all restaurants. Noise level from above room and street noise. Also, pictures on website make this hotel look amazing when it's not.
It was pretty spacious and the front desk girl was really nice. Room wasn't the cleanest, and the walls were really thin, you could hear everything going on next door.
it was a very nice room and very spacious. It was expensive and did not have air conditioning.
The grounds are very unique and allow for areas to relax outside. It is also close to Fisherman's Warf and the downtown area. I didn't like the fact that I kept finding items left by the previous guest in to room (i.e. wrappers, tags, debris, etc.). For what was charged, I would have expected more for breakfast. A Holiday Inn Express has a more comprehensive breakfast.
We were pleasantly surprised with the gorgeous room that featured high vaulted wooden cross-hatched ceilings, a romantic fireplace and balcony, two showers, a comfy couch with huge wall mounted tv, and a cute little kitchenette/dining area. It was super close to the wharf which is a huge plus. They charged me for the bottle of water I took in the fridge so be careful. It's a trap!
booked the suite and hence was quite spacious for a family of three. breakfast was continental but had some hot stuff like oatmeals and was ok to take back to room and eat with the family. Parking was extra which was not revealed till we checked in. a stiff $20 per day per car. which given other hotels were not charging, felt like nickel and diming
my boyfriend and i loved the shower.. water got hot really fast and amazing water pressure. Our room was a lot larger than we had anticipated, which was great. It almost felt like a tiny home during our 4 night stay. We also loved how close it was to the downtown area and lots of good restaurants. Only 1 mile from the aquarium, we walked there and back. overall had a wonderful time at this hotel, we even stayed an extra night. I didn't like the continental breakfast. the first morning was ok, bagels muffins and fruit with coffee and juice was nice. But by the second morning i was over it. More variety would have been nice for the price per night at the hotel.
Great location, friendly staff. We stayed as a family and our daughter loved all the beautiful flowers. Easy walking distance to the beach and Downtown Monterey.
noise from street was awful
Very roomy, clean and close to fisherman's wharf. Walking distance to several restaurants.
Terrible wait staff. It was almost like we were inconveniencing them. After we order we don't see them again until the check.
Location No free breakfast
The location was great, Staff was helpful . Love the views,
Most rooms have 2 comfortable queen beds. Hard to find. Made a reunion of old friends very comfortable. In room Starbucks coffee was quite good. Far better coffee than at most hotels for those of us who need a good cup as soon as we awake. Selection of snacks was limited to small vending machine size without many healthy selections. Would like to see healthy and larger sized chips, etc sold in larger sized bags on premise.
When we first got there the view was stunning. The beach was right there and there were public access points to it, making access to the beach easy. Our room was an ocean view. It had a great feature for windows where there was an automatic screen that could go over it for privacy. The staff were friendly and the room as a whole was very clean and comfy. The place felt like luxury and we thought it would be a lot more for the price. Would definitely recommended it. The only problem I noticed was the door stuck a little bit. It was hard for me to open my door to the room. You had to push hard to open it. It also would not close unless you slammed it. That was the only problem I noticed, and I'm surenot eevery door is like that.
The hotel is clean. The hotel is the only hotel right off the state beach in that area (which is a short drive outside the downtown area of Monterey). It was nice to be able to walk from my room onto a beach. It is way over priced. In addition to the already expensive room price $$$, we were charged an additional mandatory "Resort Fee" of $25/night for the pool, gym, and Internet. In other hotels I've stayed at these are included in the price, not an additional fee. Also, the staff (specifically the front desk staff) were not as nice as you would expect of a "Resort". When we checked in the staff didn't welcome us or anything. She just wanted our reservation & credit card. When we asked questions, she seemed annoyed like we were holding her up from more important things. I felt more like cattle than a guest. Overall, for the price I paid I could of gotten a room in Monterey Bay, close to a Beach in Monterey which in my option has a better view of the water.
Clean room, safe door, beach access. No pool or jacuzzi as advertised! Construction all over the place! They NEED to lower their prices until they get all the construction done. I wouldn't go their again just because they charge extreme prices and a "resort" fee for something that doesn't exist! Obviously not a place you can trust since they are still charging the same fee while they have ongoing construction that makes it impossible to use the facilities they advertise. Room was clean, comfortable bed, but our "garden view" room literally looked down into boards, saws, tools and half done empty pool. Beach access is really the only reason to go here until they finish their "resort".
Booked a three night stay and had a wonderful time. The location was amazing and the service and time spent at the hotel was great.
Even with a nice veneer, the age of this once run down motel is starting to show through again. Small rooms and an odor from the sewer system. You get what you pay for. Service, usually good, was halting on this visit.
Location is the best in Monterey. Staff is helpful and courteous. They should put foldable beach chairs on the balconies to enjoy the view even more.
Ocean View and Surf Sounds, right on the beach. Great window shading options. Strong internet. Musty room, ratty carpeting, bad light wiring, expensive parking, easy to hear neighbors.
I liked that it was near the water. Most of the staff was very friendly and very helpful. The view from my room was amazing. The bed was comfortable. There was construction going on while I was there that was a bit disruptive. The pool and Jacuzzi were closed. They put me under the conference rooms and they got pretty loud during my stay. The fees were higher than stated in my original agreement plus they tax the fees and everything else.
Though the room size was average, the interior was well designed and almost new. It was great to use the Jacuzzi and jump into the bed right after. Staff was exceptionally friendly and very helpful not only in in giving hints where to go in the area but also for our trip further south. nothing :)
The staff was very nice. The rooms were very modern The room was a little small
The complimentary breakfast was wonderful; we had smoked salmon bagels and homemade granola. The staff were friendly and informative. the rooms were very 'boutique' style.
Large modern room, hi tech facilities and drinks avail.as req coffee, tea etc All good
The included breakfast was fantastic. The amenities were excellent with a good central location.
The room and the excellent breakfasts. The view from the rooftop area was excellent too, as was the free drink offered every day betweek 4 & 6 pm. We were overcharged by nearly $100, which we discovered on looking at our Credit Card statement. We are now waiting for a refund.
Absolutely charming historic hotel located in the heart of downtown Monterey! 5 minute drive to the aquarium and a five minute walk to the beach and Fisherman's Wharf. Stayed two nights with our young family with 3 kids, and they loved every bit down to how they folded the napkins and toilet paper prior to our stay. Breakfast was overflowing with ripe strawberries and Boyd's coffee, and the staff dug up a corkscrew to keep and some wine glasses so we could enjoy our bottle from wine country. All in all, wish we could have stayed longer, and very pleased with its prime location and roaring 20's charm. Parking was slightly challenging but we were always able to find some spots on the street.
The most polite, friendly, and helpful staff I have encountered at a hotel in awhile. The hotel itself was located in a perfect spot in town with lots of food places and stores close by. The fact the this hotel has such a historic history, being that it is 112 years old, made it all the more fascinating. Loved everything!
A bit noisy due to street area
The staff were very courteous. The hotel decor and history. There was a farmers market on the street in front of the hotel. There was some minor damage on the bathroom counter. Just an eyesore, nothing major. The tv was old but it worked fine.
Good location, in heart of downtown. Parking can be an issue. Hotel could use an update.
clean & quite. great central location! less bulkier furniture in the room so a small table & chair can be accommodated. one can't sit on the bed at all times!!
It appeared the valet used my car for personal use. Found papers in the front seat of my car not belonging to me when I picked up my car after my stay. Very concerning.
Great location and easy walking to all things Monterey. Old boutique hotel with no provided parking.
The customer service was amazing and the room I picked was smaller than I thought and they upgraded me for free and the new room was amazing and we had a great time there!!! It was close to lots of sites we visited and we had a great trip!!!! I didn't like the stairs and the elevators were far from the room due to the fact that we have to pack a lot because we have a baby but the bell hop helped us and they accommodated our every need!!!
Beautiful Downtown, close to Fisherman's Wharf, and well-preserved and maintained building and rooms. Rooms are older and bathroom fixtures & layout could use updating, but the furnishings are antique, the bed was comfy, and the room was clean and neat throughout, and the place was quiet. It is located conveniently close to many differing restaurants, and of course the real touristy hotspots are only a few blocks away. Bring your walking shoes! So the closest parking they refer you to is 4-blocks away and there is no guarantee that you'll park closer even at check-in as they have no "dedicated" on-street parking/loading nearby. There are stairs everywhere, so even if you ride the elevator up, once you get to your floor it's the old-fashioned "wandering" hotel with weirdly set up hallways and you go out of one building into others, and there are stairs everywhere! Only 3-5 stairs but railings are only on one side if at all, and there's no forewarning of that fact.
Location was a block away from the wharf with restaurants and shopping nearby everywhere. Hotel was beautiful with historic architecture and vintage furniture Walls were thin and you could hear your neighbors' movements
The hotel had an excellent location only a short walk from Monterey Bay and the wharf. Although a bit shabby, the hotel has a charming feel. The staff was helpful and friendly. Both the room and bathroom were uncomfortably small. Other than the bed, there was only one small uncomfortable wooden chair to sit on. No microwave or refrigerator was provided. The worst problem was the noise, both day and night, which made it impossible to get a good night's sleep. Between the trash trucks, the squawking sea gulls, the late night party goers, and street construction peace was not to be had. And, because the room was not air conditioned, the windows could not be closed.
It was just beautiful and romantic in every way. Staff was incredible. Nothing
Beautifully restored older property with incredible grounds. Great location, very close to beach, shopping and dining. Excellent breakfast buffet. Very professional and courteous staff. Free shuttle will take you anywhere you want to go. Terrific place for a romantic getaway. on-street parking only.
Charming place with the most attentive staff I've ever encountered. Stay in Carmel often. First time at La Playa. We'll be back.
Hotel tried to portray a high end experience by providing milk and cookies at check in. Wine reception in the evenings. Turndown Servive at night and a decent breakfast buffet that is included. Their premier ocean view rooms looked like a holiday In or 3 star hotel at the best. Very poor design and ambiance. Bad holiday in furniture , plastic trees and plants. I expected more for $500 per night, at least rooms that looked better. Also, rooms have no balconeys and hotel does not have a jacuzzi. It is possible that the hotel is offering value for the budget traveller (hard to imagine at over $500 per night). I did notice that better hotels where 30% more expensive when I was in Carmel. I would have preferred to pay about 30% more for better accomadations.
This is a beautiful property, with very accommodating employees and easy access to the beach and downtown. We plan to return someday! Have no complaints!
I loved the location. Rooms were clean and staff was helpful. Bed was comfortable, what more can you want from a hotel. Everything went well so I have no complaints
Proximity to downtown restaraunt a and shopping, golf and ocean. Rooms a little small
The views are stunning and the property is a gem. Gorgeous location off the main road but within a super close walking distance (and if walking isn't for you, there is a shuttle provided). Clean rooms, comfortable beds, extremely wonderful staff. The extras are at every turn - free wine tasting, chocolates on the pillows, hot coco when we checked in, etc. One of the best breakfast buffets I've had. I've stayed here twice and plan on returning every time I visit Carmel.
The atmosphere was charming, and the staff was welcoming and generous! We were upgraded and treated to champagne because it was our anniversary. The views were magnificent, and everything was close by! The breakfast was delicious and all the staff were kind and attentive. I was very pleased with our experience! Thank you to the staff for making our experience an anniversary to remember!
Charming historic hotel with fantastic service and location. We traveled with an infant and had a very enjoyable stay.
Wonderful beds and high quality linens, cheerful staff, clean quarters, nice small touches
Proximity to attractions in the Carmel area and location in Carmel itself.
Getting a reasonable room for very reasonable price. Staff very nice. Enjoyed the view. It was also peacful and we felt safe. For my friend too many stairs. She needed handicap accomodations. But she loved it anyway. She liked everything actually.
Stayed at Hofsas House before Christmas. My stay was very nice. The hotel is well located to shopping in Carmel ....very convenient for walking. The rooms are very clean, but quite dated. Also, my room was near the stair, which was noisy. Also, there was a group in the room above me that was very loud. However, what was lacking in the room was made up by the absolutely wonderful staff. After the first meeting the owner knew my name and my preferences. I was highly impressed. I suggest that they do a little refurbish and insulation in the rooms. With those changes, this would be an almost perfect place to stay.
We always enjoy the hospitality and our room with a private balcony. The pastry and coffee and juice in the morning are also a pleasant treat.
Very quaint and pretty decor... reminds me of grandmas house. Great bathroom in our room + gas fireplace. The room was clean and cozy & had a little view of the ocean. The staff are accommodating and nice, will stay here again without hesitation...
Courteous, professional staff, Kari was wonderful providing information regarding local attractions, restaurants etc. Great hotel, good prices and proximity to town. Thank you all again. Greg Holden
great location, nice front desk staff never sure a parking space would be available when returned to the room
Friendly staff. A bit run down, Bed could be better. Many stairs. Pool very run down
Hotel employees are very kind. The room is very confortable also (I had choosen an ocean view room) The breakfast could be better, they offer only some cakes, croisants, orange juice and coffee. During the last day of my stay I wook up 30 minutes before the end of the breakfast and there was almost nothing to eat. They should have planned better the amout of food to supply all gests.
Great welcome, very comfy (just what we needed after a long flight).
The hotel lobby set a very good first impression. However getting to the room it was outdated, walls were thin and just okay on cleanliness.
A compromise with the loudness but Im super sensitive. Nice staff, good location and very clean.
Staff was so nice. we told them we were in Monterey to celebrate the bf's bday and they were nice enough to upgrade our room and send over a bottle of champagne for free :). It really made our trip special. The staff at the spa were great too, pretty much left us to do as we wished The food at Ernesto's (restaurant located in hotel) was a bit overpriced. Food was still good
Cute place with neat history. Staff is wonderfully helpful and friendly. Quality of facility and service is a great value. A bit of rennovation in progress, but staff was aware and considerate in room selection to minimize impact.
Clean and comfortable beds, bathroom clean, service great. and close to the boardwalk, we walked everything therefore, did not have to pay for any parking down town. very nice, will stay again next year and whenever we go there. very nice that we didnt stay longer!
Good central location in area for what I come to do every year. Drop my daughter off at CSUMB and do some golfing. Walking distance to plenty of dining options besides restaurant on site. Small spa on site is nice. If you catch one of their many specials, the stay is a great value for the money. Beds & pillows are a little too soft for my liking and parking is a little tight if you drive an SUV or minivan.
Nicely appointed rooms, ours had an electric fireplace. Beds were comfortable. Hotel had a nice pool area and an outdoor lounge area. We only stayed one night, would have liked to stay longer.
The service was great and accommodations were perfect for our needs. The fireplace was a nice touch :)
I loved the look and feel of Casa Munras. Once we drove off the street, it felt like we were in a very private resort. The staff was very friendly and courteous, and we really liked using the Esteban Restaurant for some of our meals. We especially enjoyed the Happy Hour! The food was delicious, and the wait staff was very pleasant. We also took advantage of the spa while we were there, as they were running a very good massage/facial special. We probably had one of the best massages we have ever had and did not feel rushed or like one in a long line of customers that we have felt at other spas. The outdoor hot tub was a lovely, relaxing way to end our spa services. My daughter and I came to relax for a couple of days, and that is exactly what we were able to do here! We look forward to returning!
The staff was very friendly, room was very nice with it's own fire place, happy hour at the restaurant was also very nice, location was perfect- just a few minute walk to downtown Monterey Only had one restaurant
Central location, walking distance to downtown and nearby restaurants/shops. Easy parking. Under construction (not noted prior to making reservation). Bed and pillows were uncomfortable. Shower over tub did not drain appropriately.
I liked the cleanliness and the feel like home of the place. I also enjoyed dining in the fine restaurant the hotel provides. The personnel was was polite and very accommodating. The proximity to to everything in the city was very much appreciated.
Terrific location with a short walk to the stores and restaurants of Carmel, or a short drive to Pebble Beach. Private, quiet spot with clean, crisp and romantic rooms (some with fireplaces). Very friendly and helpful staff - swing by the lobby for wine and cheese in the evening. My only issue was the thin walls - we could hear the "activities" in the next room. Otherwise a great stay, comfortable, classic, and well located.
We upgraded to a King suite, which was a clean room, though not particularly sizable. Staff was very nice and efficient. It was a quick walk into town, and the grounds of the hotel were lovely. There was also no refrigerator in our room, though we thought we saw one in another room. For our room being a suite and upgraded, the lack of the fridge was a little bizarre.
Wine and cheese between 5-7 pm and homemade hot breakfast. Small room, street noise
Needed a room in Carmel. RIght on busy road. Tiny room. Crappy wifi.
We were spending the week exploring Carmel and this was a very convenient and clean-looking hotel. We'd read some reviews about the missing cheese hour, etc. and scoffed at people being weird about their missing amenities; generally if a place is clean and pleasant, I don't think there is much else to comment on. But I have to say, it was a sore disappointment that we booked two King rooms for two couples (a deluxe and suite) and in the early, cold November morning, I reached for the bathrobe I'd read so much about (it was constantly in the advertising for the King suites that there are these great thick robes) and saw...there was none. In either King room. So I'm listing the amenities as OK because honestly, it was really chilly in our room and I think that when you book deluxe king suites, they should come with bathrobes if that is advertised everywhere and it's quite chilly. I got ready that morning in my husbands sweater and we left the next day.
We were a little skeptical, but were pleasantly surprised! The staff was great, the room was very nice, the fire pit was fun and the breakfast was above average. Nice extra buffet touches like quiche and croissant egg and sausage sandwiches. Yogurt was in nice glassware and fresh cut up seasonal fruit, versus just bananas and apples and oranges. Like I said, were pleasantly surprised and will be back!
Beautiful. Clean. Friendly staff! Will come again but ask for a room that isn't close to the road. Noise. You can't sleep with the window open due to to the cars on the road. No AC which wouldn't be a problem however noisey road had to close window.
The service from Tom was the best I've ever experienced. He was extremely polite and very friendly. The property is beautiful and very quiet. A nice Romantic setting that is a short 15 min walk to all the shops. Gardens are beautiful and the firepit was a nice bonus. Wish they had more wines in our room to choose from.
location, quality Room on ground floor with no view/privacy
Good service and good location - restaurant good but expensive Room was very dark and not enough lamps - it is my experience that when you book through booking.com you always get the "secondary" rooms.
Everything is perfect! You're treated like royalty all the time...
the room the food the staff the service the building - it was all excellent - very upscale european with laid back california feel no
Staff was welcoming from check in to check out.
The service was outstanding. All of the staff are exceptionally well trained to be unobtrusive, polite and anticipate every need They are on par with the very best hotels worldwide (the Oriental,Bangkok , the Imperial, New Delhi and the Connaught, London) The restaurant is very creative and the food very good. We were not too fond of the color/fabric choices, not a real issue.
The staff were excellent the restaurant was absolutely excellent. The room was good but a little small for the price. No nothing we disliked.
The hotel was beautiful and the service there was amazing. I would recommend this hotel.
Elegant and sophisticated, old world charm with a modern bathroom. Rooms are small and a bit musty.
The location can't be beat - the staff impeccable. The courtyard is absolutely beautiful The rooms are small, but that is to be expeected for an older property
Just stayed there this week and what a wonderful place to stay. Staff was friendly and the rooms where nice a clean. We took advantage of the complimentary wine and cheese at night. Perfect location near shopping areas and near beach. Will definitely stay there again.