Overview

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Paradisus Playa del Carmen La Esmeralda
Top Luxury Hotel

5a Avenida esq. calle 112 Lote 2, 77719 Playa del Carmen, QR, Mexico
+52 984 877 3900

£247+

Overall guest ratings

9.1/10 Excellent
Based on 625 reviews

Review highlights

  • 9.4
  • 9.4
  • 9.2
  • 7.0

Good to know

  • Professional service
  • Recreation staff is nice
  • Nice building
  • Friendly service

Nearby

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    About

    Located in a small yet stunning bay, the family hotel Paradisus Playa del Carmen La Esmeralda is at the best of all of the luxury hotels in Riviera Maya. Combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambience, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. This luxury All Inclusive resort is designed for families and is located 45 minutes from Cancun International Airport, just a short distance from beautiful beaches and attractions such as the Playa del Carmen 5th Avenue, Xcaret, Akumal and Xel-Ha and near world-famous Mayan archaeological sites such as Tulum, Chichén Itzá and Cobá.

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    Melia

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Sauna
    • Free parking
    • Playground
    • Private beach
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Child-friendly
    • Child pool
    • Coffee shop
    • Safe
    • Pets not allowed
    • Steam room
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    9.1 Excellent
    Based on 625 reviews
    • 9.4 "Excellent wellness & sports facilities."
    • 9.4 "Excellent amenities."
      9.2 "92% thought the building was wonderful."
      9.7 "97% found the grounds to be nice."
      9.3 "93% thought the architecture was beautiful."
      8.9 "89% loved the facilities for kids."
      10.0 "100% said the facilities were very new."
      10.0 "100% enjoyed the lobby entrance."
    • 9.2 "Food is to die for."
      7.3 "73% loved the dining experience."
      8.5 "85% enjoyed the fish/seafood dishes."
    • 9.0 "Awesome vibe."
      7.9 "79% enjoyed the friendly atmosphere."
      9.6 "96% said it was a stylish hotel."
      10.0 "100% thought, the hotel was modern."
      10.0 "100% thought the hotel was luxurious."
      10.0 "100% enjoyed the lobby entrance."
    • 9.0 "World class service."
      9.3 "93% found the staff to be very friendly."
      9.1 "91% said the recreation staff was great."
      8.8 "88% thought the service was very professional."
      9.4 "94% said the concierge service was amazing."
      10.0 "100% were happy with the room service."
      10.0 "Excellent childcare, thought 100%."
      7.8 "78% found the restaurant service to be one of the best."
      10.0 "Lovely pool/beach service, according to 100%."
    • 7.0 "Good beach."
      6.7 "Only 67% said the beach was clean enough."

    Overall rating

    9.6 Excellent
    Based on 75 reviews
    • 9.3 "Food is to die for."
    • 9.2 "World class service."
      9.4 "94% found the staff to be very friendly."
    • 8.9 "Location is great."
    • 7.7 "Nice rooms."

    Overall rating

    9.0 Excellent
    Based on 550 reviews
    • 9.5 "Excellent amenities."
      9.8 "98% found the grounds to be nice."
      9.2 "92% thought the building was wonderful."
    • 9.0 "Awesome vibe."
      8.0 "80% enjoyed the friendly atmosphere."
    • 8.9 "Food is delicious."
      7.3 "73% loved the menu selection."
    • 8.8 "Location is great."
      7.7 "77% appreciated the closeness to the beach."
    • 8.7 "Pool is good."
    • 6.9 "Beach is so-so."
    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Professional service"
    "Recreation staff is nice"
    "Nice building"
    "Friendly service"
    data provided by TrustYou

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