Overview

Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

Riu Playacar

Avenida Xaman Ha Manzana Lote, 77710 Playa del Carmen, QR, Mexico
+52 984 877 2300

£160+

Overall guest ratings

8.7/10 Excellent
Based on 1,270 reviews

Review highlights

  • 9.4
  • 9.4
  • 9.3
  • 6.7

Good to know

  • Nice building
  • Friendly atmosphere
  • Recreation staff is nice
  • Professional service

Nearby

    show all

    About

    Set along a beach on the Riviera Maya, this family-friendly resort includes meals, snacks, and drinks in the room rate.

    Less show all
    Expedia

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Hot tub
    • Playground
    • Babysitting or child care
    • Child-friendly
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Spa
    • Child pool
    • Outdoor pool
    • Bar/Lounge
    • Beauty salon
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Pets not allowed
    • Free parking
    • Storage available
    • Wedding services
    • Terrace/Patio
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.7 Excellent
    Based on 1,270 reviews
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.9 "99% thought the service was very professional."
      9.9 "99% said the recreation staff was great."
      8.3 "83% said the reception staff was great."
      10.0 "100% found the restaurant service to be one of the best."
      10.0 "Lovely bar service, according to 100%."
      8.9 "Housekeeping was great, according to 89%."
    • 9.4 "Wonderful beach."
      10.0 "100% appreciated the clean beach."
      10.0 "Beach sports facilities are great, according to 100%."
    • 9.3 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
      8.0 "80% liked the proximity to shopping."
      8.8 "City centre within easy reach, said 88%."
      10.0 "100% liked the proximity to sightseeing."
      7.9 "Easily accessible by car, said 79%."
    • 9.2 "Excellent pool."
      10.0 "Clean pool, said 100%."
    • 9.0 "Excellent breakfast."
    • 6.7 "Rooms are ok."
      6.2 "Only 62% said rooms were clean enough."
      5.8 "For only 58%, the bathroom was ok."
      5.6 "For 56%, maintenance was acceptable."
      5.0 "For only 50%, the tv was ok."
    • 4.7 "Internet is poor."
      4.9 "51% said the wifi quality was bad."
    View all review categories

    Overall rating

    9.1 Excellent
    Based on 965 reviews
    • 9.5 "Wonderful beach."
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.9 "99% thought the service was very professional."
      10.0 "100% said the recreation staff was great."
    • 9.1 "Excellent pool."
    • 9.0 "Terrific location."
      8.3 "83% liked the proximity to shopping."
    • 8.3 "Vibe was good."
      9.5 "95% thought, the hotel was modern."
      8.3 "83% enjoyed the friendly atmosphere."

    Overall rating

    8.1 Excellent
    Based on 304 reviews
    • 9.5 "World class service."
      9.4 "94% found the staff to be very friendly."
    • 7.9 "Good amenities."
      7.7 "77% thought the building was wonderful."
    • 7.6 "Tasty food."
    • 6.5 "Rooms are ok."
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Nice building"
    "Friendly atmosphere"
    "Recreation staff is nice"
    "Professional service"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    riu hotels
    riu hotels
    pool and the beach
    chairs on the beach
    plenty of lounge chairs
    nice and the food
    stayed at the riu
    playa del carmen
    clean beach
    plentiful excellent
    trip to mexico
    quick to assist
    More
    More
    Photos
    Map

    Map