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everything, the staff, the food and the room opening windows, especially so big, was awkward
Outstanding continental breakfast and proximity to the Prague Castle. Easy walk to Old Town and Charles bridge as well. Perfect location to stage a visit to Prague! Secure underground parking option for $16/night or free street parking in front of hotel. The room came with a free drink at the bar, too!
The staff were very polite and willing to ensure a nice stay for us. The junior suite with the jacuzzi tub was an excellent way to end a long day of amazing siteseeing. It is located on a very steep incline.
The spa overpriced
Great hotel in a excellent location between Prague Castle and Old Town...With a parking garage! Highly recommend. Drive to "text" directions on web hard to follow, probably tricky for any hotel in old Prague; was difficult to locate without a map or GPS. Print out "map" if possible if you're driving to hotel.
Staff was very friendly. Room was beautiful. Nothing, great hotel.
Very good location,atmosphere and service. Noise from the road in some rooms when window is open.
Excellent breakfast, lovely artwork throughout the hotel, very good location, quiet surroundings. One older porter quite surly but that was our only disappointment. See above
I liked the interior decor of the hotel and its coziness; also, the breakfast buffet and the restaurant menu fare. I thought the bed mattress was a little soft for my liking.
very comfortable Dad nice jacuzzi tub spacious room spacious bathroom great location no complaints I would go there again and recommended to my friends
Lovely friendly intimate atmosphere, very nice restaurant,
Jaccuzi in the bathroom was good to have relaxed time after day. Room was clean and tidy althogh decor was a bit too old fashioned. Location is good for castle/old town visit. I had a big drama with a taxi driver who the hotel reception arraned. Even though I clearly requested for a taxi which I would be able to pay with my corporate credit card but they sent a taxi accpeting only cash. After a big argument (with english translator) the taxi driver came back to hotel and asked hotel to pay her alomost double (for round trip which i didnt even use!), and the hotel charged me this all extra cost even though it was not my fault at all without any explanation. Only after I pointed it out they deducted the extra cost. I was really upset and It was not pleasant experience I'd expect from 5star hotel. Breakfast was simple and boring (Nothing like 5 star hotel).
I've stayed in many 5* hotels all over the world but this hotel is definitely my new favourite. Upon arrival my girlfriend and I were offered a free room upgrade and not only that we were asked to go and choose our room out of a choice of 3. I have never been given the opportunity to actually pick my room before in any hotel I have stayed in. This was my first time visiting Prague and the welcoming staff at this hotel definitely made this trip one to remember! The hotel itself is also in a perfect location with both the Charles Bridge and Prague Castle just literally minutes away from the hotel. I really couldn't recommend this hotel enough.
Hotel staff was excellent and very accommodating to our requests. The hotel is clean, modern, quiet, and has an above average restaurant. However, like the other reviews mentioned, you see few people in the hotel or restaurant. We were the only couple in the entire restaurant. I would recommend this hotel to others, especially if you are looking for a modern room in this old, historic city.
Location, internet access Staff could have been more friendly
Great location. Super quiet and very close to the charles bridge Very friendly staff. Very nice rooms. Good breakfast My wife and I had a great stay over the week end.
Everything was perfect, the room, service and staff. I wouldn't fault anything at all, and wouuld definitely return.
Cleaness, being new and style None, maybe does not having a swimming pool
The wifi connection was really slow in room 15. I was surprised I had to pay for newspapers or print a document
Marvellous interior decoration, spacious, quite room, central locatio;n.
Excellent location, conveniently located but a quiet neighbourhood. The staff at the reception could be a bit cold some time.
the style of the building outside. location in Lesser town, very convenient go up Prague Castle. the furry blankets/rugs. these collect dust. I suggest you do colored cloths instead for accent & not fur. people have allergies. Breakfast can be improved on.
Room had impeccable cleaniness and everything was in a very nice contemporary design. Bed was excellent and so was air conditioning. Hotel location was good and my attic room was very quiet. Breakfast buffet was ok by Scandinavian standards, excellent by any other standards. However, there were no fresh vegetables available, only sautéed. Small minus for the lack of trouser press, but staff gave a steam iron instead.
We stayed in a suite 603 on the top floor. We had a balcony with the views of the castle and Senate & the gardens. If u can, ask for a room at least on the 4th floor as there is a big concrete wall in front of the hotel. the hotel is 5 mins walk from Karlov most & the castle. The girls at the the reception were very nice and helpful. We didn't have any breakfast in the hotel so can't really say if is it's good or bad. There is no tea/coffee making facilities in the room, every time you want a cup you've to call the reception and they bring it to the room. It is free of charge but still a bit inconvenient.
Nice hotel, the manager Vitek Klima, is a very nice man, if you need help talk to him. the locaton of the hotel is very good you can walk to all the attractions.
Very comfortable, very good breakfast, 5 min walk to Karlov Bridge. Wonderful view from the 5 floor! Parking 30 Euro!!! And not so comfortable.
Central locatinvey close to CharlesBridge& Cle Lack of fitness facilities
1) Restaurant: Food was OK, but the service was very poor, for breakfast (lack of cups, spoons, coffee, napkins...), as well as for lunch (very very slow) - 2) No possibility to adjust heating in the room
Very quit location in the middle of old town Prague. Comfortable rooms with marble bathroom, the size is quiet ok if you are travelling by yourself for business as I did. Breakfast & breakfast room, this is not what you expect at a five star rated hotel.
nicely decorated rooms,very big shower,lcd tv
The rooms in 6th floor are marvelous and have unique view to the castle or the bridge. The staff was unexpectantly polite . The restaurant was high quality. The central heating in the rooms. Too much hot in the evenings .The pressure of the water in the bathroom. The breakfast should be better for 5 star hotel
Convenience of location. Quiet area around hotel for a good night sleep yet not far from busy bars. Breakfast service could be alot better.
The Alchymist is a lovely luxury hotel with very attentive staff and beautiful decor that really suits the prague experience. I chose not to use the spa as the services are really quite expensive.
I like the location of this hotel - in Mala strana. Also the SPA-center in this hotel is very nice. It's real pleasure to visit it.
excelent location, beautifully decorated hotel, spacious room, excellent service, good selection of food for breakfast
Although the hotel looks great in its website - the pictures actually don't do it justice. It is a fabulous little jewel of a hotel tucked away in the best part of fantastic Prague. Senior staff are very good. The pool is tiny and cold; and the service, especially in the spa, is a bit hit and miss - my wife made a manicure appointment which was not fulfilled and poorly handled.
This is a luxury hotel and priced accordingly. Everything about the place is first class. The decor is beautiful from the rooms to the reception to the lounges, breakfast room and exterior. The staff is efficient and very helpful. The whole place is comfortable. Nothing to dislike.
ambiance and staff
Helpful staff, great breakfast Very small room for the price
The Alchymist is a beautiful boutique hotel, perfectly positioned for all of Prague's attractions. The staff were the best we have experienced, polite, extremely helpful & informative. The Alchymist made our holiday a most memorable one. Thanks
From the welcoming smile to the opulance of the, to the location every thing was perfect. If you want to spoil your wife/partner this is the place.
Excellent environment feeling like home with very personal service Not enough room provisions like bottled water etc.
The staff were incredibly hospitable and accommodating. We had a small problem with the room which was allocated to us and they immediately sorted the problem out for us, in a friendly and polite fashion. No, but as all the rooms don't have a bath, make sure you request a room with one, if that is what you want.
The service was absolutely fantastic. Well run hotel I would also like to say that I have stayed all over the world in many hotels, and this is definitely one of the best! Nothing!!!
High standard of service in a sympathetically renovated building. Asian fusion a bit strange in Prague.
It was great. The staff was very nice and gave a feeling to be very welcome. There was nothing I did not like. I am very often in good hotels but mostly the difference is the friendlyness of the staff. Friendly staff is the result of very good management.
The design of the hotel and also the relax atmosphere made our stay very enjoyable. The staff was really friendly, helpful and welcoming. The SPA is really really nice. And the food for room service or the restaurant was delicious.
The location is perfect for walking to the centre and hystorical sites and shopping locations. The comfort of the room,sitting area and bathroom not up to par.
Good location, nice roof terrace The double beds have only one comforter. Two have two (smaller ones)would make a big difference. The suite was spacious, but had no view at all.
The staff were very welcoming, and extremely professional. An unusual feature of this hotel is the supply of an ipod for use in your room, and a large cd library with a huge range - I only looked at the classical cds as that's my interest and the selection is impressive. The hotel guests also have access to a beautiful baroque-era garden at the rear of the hotel, it's the oldest of its kind in Prague. The hotel's roof terrace provides amazing rooftop views of Prague while enjoying excellent cuisine and a well-chosen wine list.
The location was excellent and dinner on the roof terrace is worth doing. The gym has good equipment and has nice views of the garden.
The service from all staff was above anything I have encountered. It was too close to the US embassy, its less than 150 meters from the embassy.
The concierge was very friendly and helpful. She made excellent recommendations. The breakfast is really wonderful and was included with our room rate. Also, the attached gardens are beautiful and provide a great view of the city. Great location. The hotel car is probably not a good value; although, the city taxis should be avoided.
personal does everything to make you feel comfertable -
Location was great. In general service was good. The idea of the music theme is unique.The gardens at the back of the hotel are beautiful. The view at the rooftop garden restaurant is excellent. The gym is sufficient Stereo and DVD system could be improved in the room as it wasn't fully functional on arrival.. Poor wireless reception and only in the lobby. Euo wasps frequent the rooftop garden restaurant. Were going to eat at the rooftop garden restaurant but cancelled as we had a drink there in the afternoon and was served a curdled ice coffee by a female who made excuses but no apologies.
Impeccable service, outstanding staff, great music/movie selection for free
The efforts of the staff to create a pleasant atmosphere. The amenities that the hotel provides: an excellent breakfast in an attractive dining room; comfortable rooms; and a good location for access to the city's sights.
Very good hotel.
Everything. Beautiful view of the city from the restaurant. Quiet neighborhood away from traffic. Helpful staff. Excellent location. Beautiful surrounding gardens.
Terrific helpful desk clerks and a very nice room. Excellent location
We enjoyed a beautiful view of the rooftops of Prague in a spacious suite, only steps away from the Castle. The hotel staff was gracious and professional, and the restaurant was memorable.
All Staff is very kindly.A view from Restrant is so beautiful.Morning Meal is Delisious. ジャグジーが使えなかった。説明書を見たが動作がしなかった。
The very friendly service, reception, bellman, maid service. The location, quiet and with great view of the old city.
Very nice hotel, clean, comfortable, and great experience overall. The staff is not terribly knowledgeable of the city or making recommendations for dining, train transfers, etc.
personal attention, uniqueness of the hotel
Stunning service, attention to detail and involvement of management in day to day operations. Cuisine is excellent and breakfast an experience in itself.
The magnificent views,excellent food and comfort of room are only exceeded by the friendliness and attentiveness of all staff. what a wonderfull experience our stay at the golden well was!
jacuzzi bath, welcome drink, view whilst eating breakfat, food at breakfast, friendly staff
The friendly staff and it's location at Charles Bridge. The cleanliness of hotel was good. Champagne in my room for my birthday was a nice touch.
location, design hotel, restaurant No
Large, comfortable, clean rooms and excellent service: hotel staff polite and accommodating. Location couldn't be better - right next to Charles Bridge. I shall use this hotel again next time I visit Prague!
Great location, great staff, great hotel, great experience!
Convenient yet quiet location, just next to Charles bridge, and 50m to tram station. Nice building and rooms, excellent serivces n.a.
staff very helpful, location perfect, room (upgraded to suit) excellent though room was cleaned regularly, bad sheehts were only changed after 4 days.
The location, only minutes from the Charles bridge and lots of nice restaurants close by. Nothing.
cleaned room N/A
cosy and quiet...! not having my own tea and coffee maker in my room
The location of the hotel is so special. it is in the middle of everything. There are three building having the same management of charles hotel. so, we found our selves not booking on the original charles and they shifted us to another building. The staff at checkout was so arogant and not helpful at all.
The most important is the place where the hotel is situated. At 50 m from Charles Bridge and very close to Castle is everything you can get in order to have a perfect day in Prague. Hitting was not satisfactory. In bathroom was very hot but in the room was not so good ambient. The most embarrassing thing is that you have to use the card to open the light and key for opening the door. Each time when you were leaving the room in the night you should have to take out he card and then find the locker to open the door..
Hotel is very close charles bridge. Nothing
good location. helpful staff, very clean & comfortable, would recommend no
Well positioned for sightseeing, an elegant building with style Decor in need of update but not a big problem. Better shower arrangements would be useful
hotel was in a great location staff freindly hotel very clean and comfy would go back and will recomend
Great location, in between the charles castle and the charles bridge. Very accessible to all of the city. St.Nikolaus church 2 min away, plenty of shops, restaurants, supermarket nearby. Room was very spacious, tea/coffee provided for. Bath robes provided. some english channels available on tv. suite was very pleasant. free wifi. staff pleasant. baggage storage facilities, free use of pc and tea/coffee facilities in hotel lobby, which we were free to use after checkout, printed out boarding passes for us also. while the suite was lovely - we were located on the first floor, noise levels very loud during the night and early morning. would prefer to stay at back of hotel or maybe higher floor , as noise levels did rise throughout the night.
breakfast, internet, location,
I was able to get awqay from the main tourist areas for a quiet night. It was ideally situated between the old city and the castle. Staff were extremely friendly and helpful. Nothing at all!
A very good hotel, very nice rooms, not the largest but what they lack in size they more then make up for in character. Much much nicer to stop inthen a bland "chain" hotel. Breakfast very good also.
Great location, good breakfast, nice clean room with character and fairly big for Europe. Reasonable price.
great location, friendly staff, breakfast small tv
Big and comfortable rooms. Excellent location. No place for parking.
The room size and design far exceeded our expectations. The breakfast buffet was quite nice as well. The staff was friendly and helpful.
Location is good, however parking is not. Only have a couple of spots out front (Not free) and not secured. Breakfast was a good typical European fare. Get there before 0900 if you want a place to sit! Hotel was clean for its age and staff spoke English were friendly.
Location was excellent, lots of character.
The rooms were large and richly decorated. Our suite was located in another building ( which apparently is a part of the Waldstein complex) but I would definitely recommend this hotel to anyone who wants to stay in the city center of Prague
Location, close the city centre. Old-style design and antique castle-type rooms. Staff is very nice. Visitors should previouly contact the staff on the room location. Several of them are at the noise street.