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We liked the central location with easy access to the metro and train station. Also short walking distance to Old Town area. Quiet and comfortable rooms. Good breakfasts. Efficient and helpful receptionists.
Nice location Old hotel
just the location, it is perfect. you don't need to take bus or merto to visit the historical Prague The breakfast was poor. and if you want to have a shower you shoul do it with cold water- there was no hot water!!!
Unfriendly staff. Location is excellent. Facility is old. Room small but adequate. Good to just sleep, take a shower and get the hell out
Fantastic location Breakfast was disappointing
The Location is exellent. Hotel is Clean and safe for Tourist and Business people.
Excellent service from the staff and a very spacious room (by European standards). Its location is central, however, the neighborhood is a bit seedy, as there are "cabarets" on just about every corner, and men who approach you and solicit you to go to these places.
Excellent location, nice stuff, comfortable room.
The location, spacious room, friendly staff and excellent breakfeast poor lighting conditions in the room and lack of lobby
The location Wifi was working very badly. I wasnt able to connect to it and the staff was not skilled enough to help me.
friendly , helpful staff
Rooms are clean and silent, but... ... service is everything - very low-profile.Small window (0.5m x 0.5m) at the top of the room does not give much light. Shower made on the opposite side of the wall is not convenient to use.
Absolutly everything. It was a wonderful hotel.
The room is big, high ceiling, furniture is new, bathroom is very comfortable, the bad was a little hard – exactly as I like. The staff is very kindhearted and understanding. The breakfast is great. Hotel location is very convenient – few minutes walking from center but still in a quite place.
Rooms were excellent and the staff were very helpful. The breakfast was fairly low quality.
The room is clean and very confortable. The hotel is not far from the city center (10 minutes by walking). The air-conditioned was not working well.
Very friendly and helpful staff. Good location, close to the Old Town. Nice, newly furnished rooms
This is a quiet hotel in a good location just outside the historical center of Prague. Access to the center of the city is no problem (a 10-15 minute walk), while a Metro station and a tram stop are close at hand. The rooms are spatious and well furnished. Free wireless internet in the rooms is particularly useful for business travelers. The reception people were quite friendly and helpful. Overall a good choice for a conference trip in Prague The breakfast could be better, given that this is a 4-star hotel and Prague has excellent coffee and pastries everywhere!
Wonderful modern hotel. Large hot breakfast buffet with a lot of variety! Very friendly reception staff. During our 5 day stay, the housekeepers did not clean our room on several occasions. We would see them smoking and chatting in the courtyard frequently, but they worked very slowly.
Configuration of shower is strange: you have to stand closer to the end of the bath tub, on top of big drain plug, which sticks out.
Lovely rooms, enjoyed the junior suite Facilities, such as ironing board, tea and coffee making etc, were not available in the junior suite to which we upgraded.
The breakfast was excellent, location was great, room was stunning Nothing all good
The location of the hotel
Hotell staff was really friendly and helped a lot with any question we had Shower was not easy to use
The location was excellent, near to everywhere but not too noisy The hotel room smelt of cigarette smoke, even though it was a no smoking room. The Hard Rock Cafe below the hotel were advertising a beverage in lights on front of the hotel, which every 30 seconds or so went across the window. Tnis was only on Saturday night and didnt effect my friends sleep, only mine
The location was very good and breakfast just perfect! The only thing that I was dissatisfied over was that I got a room with a window in the roof.
Close to juesh comunity A bit noisy
Good location No tea or coffee making facilities, no cafe or bar. It was impossible to get a cup of hot water for a lemsip at the hotel. Rooms were quiet cold, under floor heating in bathroom did not work. Had to request extra blankets.
very central only very small roof window
The hotel staff was excellent. They were very friendly and professional. The location was great within walking distance of all downtown sites. Everything was good.
Very friendly and helpful front of house staff who also spoke very good English. Hotel ideally situated for visiting all attractions. Spacious room and bathroom. Room smelled of stale cigarette smoke (smoking is permitted). Pillows very flat and only one per bed.
The beds were very comfortable and the room spacious (for Europe). The staff was very helpful and friendly. An included hot Breakfast Bar was very much appreciated. The location was perfect as it was the spot where most tours kicked off. Nothing! I would absolutely stay again!
Everything was fine, location is especially excellent... Breakfast room was small and crowded... Some staff was very helpful but there were also some guys in the breakfast room that were not polite...
Everything was excellant from start to finish. Great location, all the main sights were easy to reach. Very comfortable and clean, excellant breakfast. They even left a bottle of champagne in our room the night of my boyfriends birthday. I can't fault anything about this hotel, I can't believe people complain about it.
The location of the hotel was excellent, right in the city centre and a step away from Namesti Republicky metro The breakfast became boring, not much variety with hot food and the boiled eggs were very hard - there was no option to have eggs cooked the way you like them. The room was standard, unfortunately there were chocolate wrappers to the side of the bedside cabinet and an old pair of slippers under the bed. This was a bit off-putting. Although the hotel is ranked as a five star, it seemed more like a four star. It is still a very nice hotel and I would recommend the hotel for city breaks or business trips.
Brilliant. Staff excellent and friendly. Wide selecton of breakfast - cooked breakfast, fruit, cereal, breads etc. The room was clean and well furnished. The bed, pillows and duvet were incredibly comfy. Bathroom was a good size with a great rainfall shower. On top of this the location was brilliant; everything in walking distance. Room service charge of 200CZ for every delivery. I thought this was a bit extortionate considering I wanted something which was only 120CZ in the first place.
the service was excellent. The staff was always happy and attentious. the building and the room were first class. The shower was too short. Thats the only thing we have to complain about this great hotel
Location and convenience No Bath robes and slippers in the rooms.
The welcome was the best I've experienced in all the hotels I've stayed in. Both the Porter and Receptionist made sure that we were alright, and I saw them treat other guests in the same professional manner.
Helpful staff, spa was excellent and location perfect. Included breakfast was a great addition Room didnt get turn down service and bed linen wasnt changed even when card left on bed to request this
The situation, the quiteness, the praticality Aircondition (Functionning only on the prefixed degree by the Hotel)
Large room and bathroom, huge and delicious breakfast included, good location at junction of old and new city. Wonderful executive sitting room with free wine and drinks and food and friendly staff. Smoking was allowed in the public bar/lounge which made it unpleasant to sit there. Also, it would have been nice to have a nightlight in rhe bathroom. ,
I liked the attention of the staff the most beside the excellent room. No complaints
what great and in a great location.
comfortable , but boring , unappealing and oldfashioned without the old charm. Friendly staff
location of the hotel 1- There is no available iron and iron board in the room, whenever you need it you have to call and they bring it to you and the come and take it back after 1 hour. 2- there is no much choise in the BF.
Excellent location ,very nice staff , comfortable rooms , good value for money
Quality of the room,reception staff friendly always wanting to help.Quality of food.Central location. Most unfriendly restaurant staff.Never saw a smile. It seemed as if just pouring a cup of coffee was doing us a favour
Great hotel with a wonderful location. 24-hour bar and restaurant were exceptional. Friendly and helpful staff.
Very helpful and nice staff! Excellent location for shopping and tourism! Good breakfust Paying wifi access unless you're on a suite.
mostly location some of the service
Clean, great location, nice facilities, nice staff, quiet
Friendly and helpful staff. The buffet breakfast was expensive as well as drinks, juice, coffee and snacks at the Hotel Bar
We stayed for 4 nights and everything was just wonderful. Most of all was the location (right in the center of the city) and very luxurious for it's price! We got a much better room than the one we booked and even a small problem with the a/c that was making noise, the stuff fixed it right away and everyone was very polite! Everything was perfect! Nothing bad, everything excelent, we will be staying there any time we visit Prauge
Hotel staff was friendly and accommodating. We had 3 people in our party (two twins and a extra bed). The hotel room was a little tight for 3 people but we only stayed there to sleep. Location was fantastic. Everything was within walking distances to great clubs, bars, and food. I highly recommend checking out Bombay Bar and then M1 Ultra Lounge for a great night (get bottle service). The main tourist attractions were 10~15 min walking distance away. Nothing really but if i had to nitpick: Room was a little small. The elevator was slow? They charged for late check out ($30 for 2 hours - think). In comparison, we didn't get charged for late check out in Amsterdam, Berlin, and Vienna. Laundry was expensive - pricing based on individual article of clothing.
Helpful friendly staff and extremely comfortable and attractive accomodation
right in the center of the city, the hotel is walking distance to all main attractions. a very helpfull concierge and front desk. slight problem with the climatisation of the room due to weather transition period which was solved immediately by the technical service.
Location was excellent. The concierge was most helpful with concert tickets, directions, and a recommendation for a great restaurant. Very nice breakfast. All staff I dealt with was very helpful.
The hotel rooms are decorated very nicely offering a sense of luxury. (1) The hotel was located further away from the major sightseeing attractions than I expected. (2) The hotel staff were fine however they often seemed put out at the front desk when asked for assistance. (3) The duvets on the beds are too small, leaving us exposed (and, therefore, cold) throughout the night as we slept. (4) Smoking is allowed in the common areas of the hotel which made it unpleasant for us non-smokers.
Beautiful room. Very good restaurant. There didn't appear to be any routine schedule with regard to housekeeping. Sometimes it would be before noon and one day the room hadn't been cleaned by 2 or 3 in the afternoon and we refused service because we would have had to leave the room.
Beautiful room and very good service from the staff
I am picky and spoiled when it comes to hotels. I stayed in an executive room for three nights here and it exceeded my expectations and rivaled some of the most luxurious, expensive hotel rooms I have stay in -- and at a small fraction of the price!! The hotel is a short walk to everything, a train station is less than a block away, and a tram runs right out the front door. When you first enter the hotel, the lobby is deceiving because it is small, worn and, dated. Enter you room and wow! The upgrade to the executive room is well worth it. It was exquisitely appointed, spacious and luxurious with a powder room and separate full bathroom. L'Occtaine toiletries were a nice touch. The bed was very comfortable and the linen was exceptional. The room was quiet. The breakfast spread in the hotel's famous restaurant was excellent. I am glad I booked the room with the breakfast option. It was very well worth it. Bottom line: I doubt I will ever find a better value anywhere in the world any time soon. The lobby needs updating.
nearness to Old Town 5 minutes walk and the Cafe Imperial
The staff were helpful. When I was told by the breakfast lady that breakfast wasn't included in my room & I showed her proof that it was & she wasn't honoring it, the front desk manager corrected the error The black out curtains in the room, facing the bright street were broken
Great art deco design with some excellent attention to detail and in a great location (if you turn right out of the front door). Room quite spacious for a city centre hotel. Bar is small - not somewhere for an intimate or quiet drink. Bar staff were often absent and never enthusiastic. Rate quoted on activehotels.com was not what was charged by the hotel - the rate was quoted in Euro and the hotel charged in Czech Koruna.
Very friendly staff, excellent location for the Christmas markets
I had good time in the hotel the AC is not qualified
location main loby,
Very nice staff at both reception and restaurant! Very comfy bed, nice quiet room. We will definitely come back to enjoy the night and the food at Zinc!
Very comfortable stay, friendly staff, good spa/gym facilities and a small pool even, and a great location in the very centre of old Prague City. I thought the breakfast was pricey, especially when the menu was limited compared to many other Hotels of its Class !
Very nice hotel in the city center, close to all main sights. Quiet room, friendly staff. They also have very good restaurant, definitely recommend! Really glad we have chosen this hotel!
The Hotel is beautiful, the room was exceptionally comfortable great bathroom with bath & lovely Crabtree & Everlyn products. Health club included a small swimming pool.The location is excellent, tram stop almost outside the front - which made getting around the city a breeze, fast & efficient service. Also a supermarket opposite. The Hotel is very convenient to all the sights Having to check out
room was spacious. very limited vegetarian food in brakefast and lounge
The staff in the executive lounge were most helpful...ad the location was great for our first visit to Prague. The management attitude is very poor when it comes to assuring my satisfaction with the maatresses in the hotel...like sleeping on the floor. and I have a billing problem. They did not honor the rate you gave me of 217 euros per night.,
Great hotel in the very city center! We enjoyed our stay a lot, inluding the dinner at a Zinc restaurant!
Location and friendliness Noise from construction which was not told to us prior to check in
very nice hotel in the center of Prague. Very nice interior terrasse.Highly recommended
The staff were friendly, helpful and responsive. The room was spacious and beautiful. I love the frescoes! The location is perfect - just steps from the Old Town square.
The position of the hotel is very good and affords easy access to restaurants and sites. Yes. The breakfast was not inviting and the service was indifferent.
Central location, comfortable room. Had to change room after first - had requested double, and it was really twin. Also lot of noise from street. Second room was fine.
large, airy room. asked for a twin ( 2 ladies) but upgraded free to a suite which had a double bed. however. hotel immediately made up the bed settee for me so in effect we had a bedroom each. staff- nothing too much trouble the bath. it was huge but also you needed a wide stretch to climb into it. it would have been impossible for some people to use and there wasnt a separate shower so no alternative bathing facilities. also there needed to be a handle on the wall as climbing out of the bath was a leap of faith with nothing to hold on to
The location was great and the whole style of the hotel inside and out was fantastic. The staff were friendly and very helpful i will definitley return to the Iron Gate on my next trip to Prague. Nothing
Excellent location in the heart of the old town. Our suite had a separate living room, comfortable furniture, excellent internet connection. Breakfasts had a great selection of items. Staff were unfailingly friendly.
The location /cleanliness & service were excellent as was the buffet breakfast. The staff were also very helpful with local knowledge.
small and central
The location of the hotel is great. No wireless internet in rooms
The hotel had a lot of charm. You live in the history of the hotel. But is also very comfortable hotel. New bathroom, good wifi etc... Breakfast was very good. The lighting could have been cosier in the room
Staff and Cleanliness No coffee and Tea facilities in the room
great staff, great location, beautiful hotel, just wonderful! nothing!!!!
Central location and decoration of the hotel. Rooms very clean and maintenence very accurate. Good breakfast quality The furnitures of the lobby are out of date
location and Hotel were great!
Everything! The hotel is beautiful! As we arrive by car there's no parking facilities.
surroundings and friendliness of staff.
opera, recitals and general sight seeing
From the Reception Staff, to the Staff in the Restaurant, all were courteous, warm and helpful. The breakfasts were first class and our dining experience in the Sarah Bernhardt Restaurant were delightful. Too many Americans who seemed to commandeer the restaurant at meal times, and the rest of us couldn't get a seat!!!
beautifull, charming interior of the hotel, especially Cafe Paris that unfortunatelly restaurant Sarah Bernhardt was under reconstruction
Hotel is in a great location and had a nice welcome from all the staff
If next time I am go to Prague, I will stay only this hotel.Thank you.
location is excellent. you can do all the important sites by walking. you don't need the metro. It was not 5 stars hotel service. We needed to argue about late checkout although the hotel was empty, the food in breakfast was cold, the room was small and no ventilation. The price of the transfer from the airport was outrageous.
Staff spoke English very well and helped with every little detail.
The hotel is situated next to the one of central street in Prague. Service is excellent. They have problem with Internet connection. It was exception that this time I really had to connect with the Internet... but I couldnt.
The day we left my 13 yr old daughter was sick - we were allowed to keep one of our rooms without any fuss until 7.0p.m. - she was much inproved by then - that touch was just great No
Quality of fixtures and finishes was high - Bathroom very nice, Breakfast room and selection excellent. Service of all staff very high. Location very good.
Staff very nice and helpful. excellent service we stayed in a room next to the lift. the noise was terrible!
The location and the decor. No.
The staff service is outstanding, perfect and very nice.
From the moment I arrived, Oktavi at the front desk established this Hotel as Superior in every way, I honestly felt like I was being received at a 5 star hotel. The room was excellent, enormous windows, luxurious linens, a bathroom that anyone would envy to have in their own home, (a full-size deep-set tub, antique external plumbing fixtures of stainless and brass, Carrera marble everywhere, a bidet and plenty of counter space). Breakfast was the best of 8 hotels I stayed in on this visit, endless variety, perfect service, mountains of choices. I loved this hotel, it was worth twice the price I paid for it. Housekeeping was the only weak point, but even so, it wasn't bad enough to complain about. It was only a shadow in an otherwise perfect experience.
The location was excellent. The room was luxurious. The breakfasts were plentiful and delicious. It was terrific having our car taken care of at check-in in this very busy city.
Proximity to all sites in Prague, to the metro, to the trams, to the shopping area. Service excellent. Bar very quiet at night. We had to go out to have a drink in a social atmosphere.
staff, breakfast, parking place...
its location is exactly in the heart of the city and its breakfast is good whereas, it could be better by serving some vegetables. there isnot any papaer tissue in the room , besides they should prepare small packages of shapoo & soap for one day instead of use of large containers composed of shampoo attached to the wall.
Friendly reception, very comfortable and clean room, good location close to all major tourist attractions and sights. Breakfast was average. Only CNN and BBC News in English on TV.
Friendly, helpful staff! Helped us with booking our meal at lovely nearby restaurant. Also helped booking taxi. Bar staff friendly aswell.
sight seeing beds hard
very noisy at night. construction work and tram noise throughout.
Free Internet and complimentary print out of the boarding pass. Wake up call done at the time, request wasn't forgotten.
big room,quit,friendly staff
the service was good and staff responded to our dislike of the first room, because it was too noisy, by changing us to a quiet room.
The design and of course the location are marvelous The room is small, the bathroom is extremely inconvenient!
location and the style was quite nice but as I will explaine below improvements are needed. The hotel had only been open a week and I don't think it was ready to take guests. Facillities were not ready such as the gym and sauna no little luxuaries in the rooms as toileteries, robes and slippers. The staff though plesant did not engage with the guests, I think this is due to language which made chit-chat impossible, so this hotel just didn't cut it for us, they will need tpo do a lot to attract the sort of clients that would be looking for a boutique style hotel.lack of communication, the fact that we only found out it had only been open a week before we arrived I would have cancelled it. Due to the style of the rooms and the fact that all the room interiors are black we found the cleaning aspect a bit of a let down as there finger marks remained on the black surfaces such as doors, wardrobe etc and these remained all week, which began to look unsightly. The cleaning staff really need to be on top of this and other cleaning products might need to be considered. There were no movie channels and nothing in english excep BBcCworld news and CNN plus the radio was not set up on the TV.
The Stuff is friendly and the location is superb.
Great boutique hotel, fantasic location - main shopping street, round the corner, 10 min walk to Charles Bridge and Palace. Would have given excellent for services however, the hotel had only been open 1 month and a few things like internet etc were not up and running yet.
Not much unfortunately. lots... room to small. beds moved while sleeping in them, on wheels, very bad. beds way to small. lights near bed way too low, turned on accidently often. so noisy, such poor sound proofing. pillows terrible. water transfer from bath to shower head terrible. your hotel is a classic case of an architect gone mad, absolutely no sense of practically, and i should know being a builder.
resturant ,location no lounge
design Staff don`t like to say "hello", bermen at the bar likes to say "no" and "prohibited". Rooms` cleaning is very bad. There`re very cold in rooms because they don`t have heaters inside. The breakfast is not veryable
Location, airport car transfer Shower leaked water all over bathroom, cramped room Sauna not built yet
The location was excellant, 2 minutes walk from Wenclas Square, 10 mins from the Old Town and St Georges Bridge and round the corner from loads of market stalls and another shopping area. The staff at the hotel were very welcoming and helpful, they couldn't do enough to help. The rooms were very nice and finished to a good standard. They were very clean. The rooms were abit small and there wasn't alot of room to put things
The location of the hotel was truly perfect for getting to where you'd want to go. I'm not personally crazy about the heavy use of the colour 'mustard' in halls and common rooms.
POlite staff. Tasteful decor. Good breakfast.
Superb location right in the center. We were so lucky to be upgraded to a two floor spacious room that was really great. Breakfast with champagne and good variety. Friendly staff.
The service was very god, and i was very quiet in the evening. It was in the absolut towncenter. The breakfast was very good.
Absolutely top class location next to the Old Town Square and all the attractions. Really spacious modern style suite with mezzanine floor and a big arched window looking onto the square, room 45. Staff were very courteous and helpful. Will definitely recommend the hotel to family and friends. Buffet style breakfast was very good, but could be improved with a better selection of cooked breakfast
Comfortable,good location and Luxury hotel!
The location is very good. Rate locale as a 9 out of 10. Overall, this property is a 3 star at best, but with a great location. No access to coffee in the morning until after 7:00 am. $15 surcharge for room service which was very limited. Breakfast only.
The hotel is in a perfect location for sightseeing, eating and shopping. banks nearby, good range of restaurants nearby. Staff helpful and friendly. Bar and Library tasteful, comfortable and relaxing. Buffet breakfast outstanding, food constantly replenished, coffee appears like magic, dirty crockery likewise. Rooms spacious and very well appointed. Rooms would benefit from provision of hair dryer and trouser press.
Location, room/view and comfort
Good location Large rooms, friendly and helpful staff could have have larger breakfast selection, eg omlettes/sausages/eggs
sillence and later chek out
We've spent 12 days in Europe, starting in Prague and ending in Vienna. The Ventana was the best hotel we stayed at, even better than a Relais & Chateau hotel we stayed in. And it was reasonably priced for this quality. Highly recommended.
Having stayed at the Hotel previously I was pleased to see that standards had been maintained. The hotel is clean and airy, although a little warm for my comfort. New towels would be of benefit. Reception and bar staff are helpful and polite. Only 10/15 minutes from the Old Square. I would have no hesitation in returning there N/A
The staff was friendly and helpful. The hotel was clean, near the metro and the bus station. They didn't provide slippers
IT has very nice possicion and very good conections if you come from airport,and veru clouse to center and underground. Thanks
Everyone very helpful a very good dstandard and value to money.Great location for sightseeing and shopping No
Friendly staff, clean rooms and nice breakfast. Traffic noise from a big road.
Quiet rooms in a quiet part of the city. Close to public transport and good value pubs and restaurants. Rooms smelt a little smoky.
Excellent breakfast which was included in the price. Good location for public transport and within walking distance of main tourist areas. Noisy at night due to busy road and tram.
Definitelly.the excrlent location and classic.well mainteined infrastructure.
good location [tram station very in front of the hotel and 2 minutes until subway station Florenc] 10 minutes walk to the big mall Paladium and 15 minutes walk to the Old Town Squarenice room, large and warm clean was good good restaurants - we have halfboard and both breakfast and dinner was great services no wireless little jacuzzi and small fitness room some staff are rude and they did not know how to help us when we have problems with internet
The hotel is completely renovated and it has very good location(near the Old Town). The towels aren't so clean
Clean comfortable rooms, friendly staff, reasonably priced bar A bit noisy although double glazing was pretty effective
Only an architecture of building and lobby Dishonest staff - that's real problem