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Central location. Good breakfast. Efficient staff.
I liked the kindness of the sraf. They helped us with every question and need. the room was cleened every day we left the room
Staff were very friendly, rooms beautifully furnished and a lovely upgrade due to the fact that this was our wedding anniversary. Breakfast is excellent.
1. Very friendly staff. 2. Large room with all facilities needed. 3. Excellent buffet breakfast. 4. Suitably located close to Prague attractions. Nothing. We had an enjoyable time.
As shown above we paid for an upgraded room which included CD player and free pay channels. I was with my daughter and as we did not intend to be out late in the evening having films available to watch was the reason we upgraded. I asked the hotel reception and was told that they were not available.
Staff was friendly and location was amazing...it was near the most popular part in prague... Ac was not cool enough...but weather was good anyways...
The staff were very friendly and helpful and the facilities were just what we required for our long weekend in Prague.
very friendly staff. good facilities. central location
service, design, breakfast, location
The food and drink were excellent and the rooms were spacious and well presented. The service was good and staff very attentive. Heavy smoking in the bar with no area to go to get away from it.
We had a wonderful time at the hotel, all the staff was very nice and helpfull. I recomend this hotel to every body.
Unfriendly staff. Location is excellent. Facility is old. Room small but adequate. Good to just sleep, take a shower and get the hell out
just the location, it is perfect. you don't need to take bus or merto to visit the historical Prague The breakfast was poor. and if you want to have a shower you shoul do it with cold water- there was no hot water!!!
We liked the central location with easy access to the metro and train station. Also short walking distance to Old Town area. Quiet and comfortable rooms. Good breakfasts. Efficient and helpful receptionists.
The Location is exellent. Hotel is Clean and safe for Tourist and Business people.
Excellent location, nice stuff, comfortable room.
The location Wifi was working very badly. I wasnt able to connect to it and the staff was not skilled enough to help me.
Nice location Old hotel
Fantastic location Breakfast was disappointing
friendly , helpful staff
Excellent service from the staff and a very spacious room (by European standards). Its location is central, however, the neighborhood is a bit seedy, as there are "cabarets" on just about every corner, and men who approach you and solicit you to go to these places.
The location, spacious room, friendly staff and excellent breakfeast poor lighting conditions in the room and lack of lobby
The location is what attracted me to the Eurostars Thalia and it appeared to be a nice hotel on the website. Upon arriving, the hotel met all my expectations, the staff was very nice and the location was about as good as you're going to get in Old Town of Prague. I was traveling solo to meet up with my son on his Study Abroad trip but I will be returning with my wife and I would stay again for sure. Reasonable price, nicely furnished, attentive staff and great location!
excellent location, good breakfast and very friendly staff who all spoke good English breakfast room was a bit dark
Nice looking suite.
Beautiful suite for a room. The controls for the shower are confusing.
The breakfast had areally good variety, however it would be good if the guest could choose how their eggs are prepared. The non-smoking policy should be addressed, I specifically asked for a non- smoking room. however the room was on a floor with people that smoked and it affected me seriously, also the public areas should be non-smoking. again the comfortable part of the public lounge was so badly polluted with sigarette smoke that we could not use it and had to go to another restuarant for drinks and snacks
The Thalia is situated in an ideal location 5 minutes from the river and 10 minutes from Wenceslas Square so ideal for sights and shops.
Airbnb didn't work out, and needed a good place to stay on short notice. The Eurostars Thalia was very affordable and very comfortable. I would recommend the hotel to anyone No complaints
the cleanliness of the hotel and courtesey of the staff.
The staff and location were very good. We were within walking distance to all tourist attractions. The breakfast had a lot of variety and was quite good. The noise level was high. We were in a room towards the main street and could hear traffic and the tram all night. We could also hear loud guests in the hallway late into the night our first night.
Receptionstaff did very well! Great service!! Beautiful bedroom, perfect airconditioner. Curtain to make it dark did not close totally, safe was not fixed to the cupboard, we missed the thing to clean the toilet. Staff in breakfastrestaurant could be more friendly. They work hard, but they forget to talk with the guest or give the some extra service, like serving some coffee or make a small talk with the guest.
The location was spot on. The room and ambience was just perfect. N/A
Good location No tea or coffee making facilities, no cafe or bar. It was impossible to get a cup of hot water for a lemsip at the hotel. Rooms were quiet cold, under floor heating in bathroom did not work. Had to request extra blankets.
The location was excellent, near to everywhere but not too noisy The hotel room smelt of cigarette smoke, even though it was a no smoking room. The Hard Rock Cafe below the hotel were advertising a beverage in lights on front of the hotel, which every 30 seconds or so went across the window. Tnis was only on Saturday night and didnt effect my friends sleep, only mine
Close to juesh comunity A bit noisy
The location was very good and breakfast just perfect! The only thing that I was dissatisfied over was that I got a room with a window in the roof.
Very friendly and helpful front of house staff who also spoke very good English. Hotel ideally situated for visiting all attractions. Spacious room and bathroom. Room smelled of stale cigarette smoke (smoking is permitted). Pillows very flat and only one per bed.
Hotell staff was really friendly and helped a lot with any question we had Shower was not easy to use
The hotel staff was excellent. They were very friendly and professional. The location was great within walking distance of all downtown sites. Everything was good.
The location of the hotel
very central only very small roof window
The welcome was the best I've experienced in all the hotels I've stayed in. Both the Porter and Receptionist made sure that we were alright, and I saw them treat other guests in the same professional manner.
The situation, the quiteness, the praticality Aircondition (Functionning only on the prefixed degree by the Hotel)
the service was excellent. The staff was always happy and attentious. the building and the room were first class. The shower was too short. Thats the only thing we have to complain about this great hotel
The beds were very comfortable and the room spacious (for Europe). The staff was very helpful and friendly. An included hot Breakfast Bar was very much appreciated. The location was perfect as it was the spot where most tours kicked off. Nothing! I would absolutely stay again!
I liked the attention of the staff the most beside the excellent room. No complaints
Brilliant. Staff excellent and friendly. Wide selecton of breakfast - cooked breakfast, fruit, cereal, breads etc. The room was clean and well furnished. The bed, pillows and duvet were incredibly comfy. Bathroom was a good size with a great rainfall shower. On top of this the location was brilliant; everything in walking distance. Room service charge of 200CZ for every delivery. I thought this was a bit extortionate considering I wanted something which was only 120CZ in the first place.
Large room and bathroom, huge and delicious breakfast included, good location at junction of old and new city. Wonderful executive sitting room with free wine and drinks and food and friendly staff. Smoking was allowed in the public bar/lounge which made it unpleasant to sit there. Also, it would have been nice to have a nightlight in rhe bathroom. ,
Helpful staff, spa was excellent and location perfect. Included breakfast was a great addition Room didnt get turn down service and bed linen wasnt changed even when card left on bed to request this
Everything was excellant from start to finish. Great location, all the main sights were easy to reach. Very comfortable and clean, excellant breakfast. They even left a bottle of champagne in our room the night of my boyfriends birthday. I can't fault anything about this hotel, I can't believe people complain about it.
Location and convenience No Bath robes and slippers in the rooms.
Everything was fine, location is especially excellent... Breakfast room was small and crowded... Some staff was very helpful but there were also some guys in the breakfast room that were not polite...
The location of the hotel was excellent, right in the city centre and a step away from Namesti Republicky metro The breakfast became boring, not much variety with hot food and the boiled eggs were very hard - there was no option to have eggs cooked the way you like them. The room was standard, unfortunately there were chocolate wrappers to the side of the bedside cabinet and an old pair of slippers under the bed. This was a bit off-putting. Although the hotel is ranked as a five star, it seemed more like a four star. It is still a very nice hotel and I would recommend the hotel for city breaks or business trips.
The service of the bar. I enjoyed so much!
Value for money, spacious rooms hotel taxi service overpriced
Very quiet room in section C, also clean and spacious. Excellent buffet breakfast and helpful staff.
Excellent location, spacious accommodations, accessible, nice views, good value for money. The building has no air conditioning, so we had the windows open. The area was unexpectedly loud, with many bars near by, and people yelling loudly late at night which was a bother.
armchair massage, bathroom dirty kitchen for breakfast, room, dirty towel, smelly and noisy room
Safe included in price. Good central location. Cleaning staff coming into my room before I had gone out.
excellent location,good sized rooms,value for money Front desk staff could be a bit friendlier - we had to take our own luggage up to luggage room on 2nd floor which also could be a security issue, i.e theft
Great value for money, free wifi, decent breakfast included.
Clean and spacious room The hotel staff is not too nice. If you arrive before check-in time, you have to carry your suitcase to some room where all the visitor's suitcases stay. There is no guarantee that you will get your suitcase back as well, because you can choise freely which suitcase you like among these:)
The location and the price..
Hotel is located a few blokcs from the National Theather, walking distance to everywhere, hotel room and bathroom was very spacious, free internet, safe in your room, and buffet breakfast with plenty to eat. The hotel does have a bar service on the grounf floor however there was not a minibar in your room. Also, there was on particular person at the check in desk that not helpful at all, making their customer service rate low.
The staff were really friendly, courteous, and helpfull. The facility was very clean, quiet, and the location was great...only ten minutes from Old Town Square (walking) and all other sites were easily within walking distance. As a previous reviewer noted the elevator did break down, but the repair staff were out fixing it the next day. In all, we had a great time visiting Prague and would love to do it again. I guess I am too used to North American standards...there wasn't a kettle in the room so I couldn't make coffee when I felt like it, I had to go to the cafe downstairs or out. Also, there were no face cloths!
Very helpful and nice staff! Excellent location for shopping and tourism! Good breakfust Paying wifi access unless you're on a suite.
We stayed for 4 nights and everything was just wonderful. Most of all was the location (right in the center of the city) and very luxurious for it's price! We got a much better room than the one we booked and even a small problem with the a/c that was making noise, the stuff fixed it right away and everyone was very polite! Everything was perfect! Nothing bad, everything excelent, we will be staying there any time we visit Prauge
mostly location some of the service
comfortable , but boring , unappealing and oldfashioned without the old charm. Friendly staff
Clean, great location, nice facilities, nice staff, quiet
Quality of the room,reception staff friendly always wanting to help.Quality of food.Central location. Most unfriendly restaurant staff.Never saw a smile. It seemed as if just pouring a cup of coffee was doing us a favour
location of the hotel 1- There is no available iron and iron board in the room, whenever you need it you have to call and they bring it to you and the come and take it back after 1 hour. 2- there is no much choise in the BF.
Hotel staff was friendly and accommodating. We had 3 people in our party (two twins and a extra bed). The hotel room was a little tight for 3 people but we only stayed there to sleep. Location was fantastic. Everything was within walking distances to great clubs, bars, and food. I highly recommend checking out Bombay Bar and then M1 Ultra Lounge for a great night (get bottle service). The main tourist attractions were 10~15 min walking distance away. Nothing really but if i had to nitpick: Room was a little small. The elevator was slow? They charged for late check out ($30 for 2 hours - think). In comparison, we didn't get charged for late check out in Amsterdam, Berlin, and Vienna. Laundry was expensive - pricing based on individual article of clothing.
what great and in a great location.
Excellent location ,very nice staff , comfortable rooms , good value for money
Great hotel with a wonderful location. 24-hour bar and restaurant were exceptional. Friendly and helpful staff.
Friendly and helpful staff. The buffet breakfast was expensive as well as drinks, juice, coffee and snacks at the Hotel Bar
The staff were friendly, helpful and responsive. The room was spacious and beautiful. I love the frescoes! The location is perfect - just steps from the Old Town square.
very nice hotel in the center of Prague. Very nice interior terrasse.Highly recommended
small and central
Central location, comfortable room. Had to change room after first - had requested double, and it was really twin. Also lot of noise from street. Second room was fine.
The location was great and the whole style of the hotel inside and out was fantastic. The staff were friendly and very helpful i will definitley return to the Iron Gate on my next trip to Prague. Nothing
Excellent location in the heart of the old town. Our suite had a separate living room, comfortable furniture, excellent internet connection. Breakfasts had a great selection of items. Staff were unfailingly friendly.
The location of the hotel is great. No wireless internet in rooms
The position of the hotel is very good and affords easy access to restaurants and sites. Yes. The breakfast was not inviting and the service was indifferent.
The location /cleanliness & service were excellent as was the buffet breakfast. The staff were also very helpful with local knowledge.
large, airy room. asked for a twin ( 2 ladies) but upgraded free to a suite which had a double bed. however. hotel immediately made up the bed settee for me so in effect we had a bedroom each. staff- nothing too much trouble the bath. it was huge but also you needed a wide stretch to climb into it. it would have been impossible for some people to use and there wasnt a separate shower so no alternative bathing facilities. also there needed to be a handle on the wall as climbing out of the bath was a leap of faith with nothing to hold on to
Cleaning could have been better, room needs more electric plugs in my opinion. Room very dry.
Well-maintained hotel, close to Wenceslas Square and Old Town, with friendly, polite staff and providing ample breakfast to suit all tastes. Its closeness to the centre's drinking establishments can mean noisy revellers on the street below on a Saturday night.
This is a new hotel and right now it is in extremely good shape. I like the location with easy access to shopping and all major attractions. My hotel room didn't just have hotel-like furniture, rather, it was designed in a type of art deco style. Obviously someone actually thought this trough and it shows. Of course, there is a good danger that the quality will not last. As we often see in similar new hotels, the moment the staff lets the first dirt spot remain on the carpet or upholstery, it will go down hill. But if they manage to keep their standards high, this will be my first hotel choice anytime I am in Prague. The buffet breakfast, although good, had rather limited choices.
Great location, 10 min walk to old town square, very clean, modern, comfortable, breakfast is decent. Rude staff but above average by comparison to czech standards. Advertised wifi in room but this is not true. Only in lobby.
good central location for sightseeing. Room comfortable. Noisy outside with early morning bottle bank collection.
The hotel was very clean, but we found its style was old fashioned. I had requested a double bed in my booking which you confirmed was available, on arrival i recieved a twin beded room.
Convenient location, breakfast
location and beautifully decorated hotel, excellent breakfast It was like a good symphony badly played, the Aircon was poor, you could not cool the room enough to sleep under the doonas provided, the windows, single glazed, let in a lot of noise, nothing was replaced in the room in 4 days. They grabbed your bags in the foyer and you then had to tip, not giving you a choice.
Everything was almost perfect during our stay at BW Maj Plaza. The staff was nice and friendly, we had our room cleaned every day and the way how it was done was nicely with care not to tuch our thigs. The breakfast wasn't the same all the time-there was a little bit of variety. The location is also very comfortable espesially for tourists and business trips, as there are two metro station next to the hotel and it's a 10 or 15 min walk to Orloj. At the same time it wasn't noisy at all around the hotel. For short, we enjoyed our stay at the BW Maj Plaza. Well, I think, that the reason why I feel a little bit upset about my stay at the hotel hardly can be removed or improved. The matter is that there is a bad bathroom sound insulation. We didn't hear any sounds but only the moments when somebody - I mean our neirbours - took shower or bath. I could hear the water sound and the noise because of using different things at the bathroom. So sometimes I thought that our neibours had their bathroom in our bedroom. Nevertheless it would be a little bit stressfull only for those people who has a sensitive sleeping like me:)) My husband slept very well in the mornings and heard nothing:)
Comfor At my arrival hotel reserved from my account 40Euro as a deposit for mini bar!!!!
delicious breakfasts, different and tasty fruits for breakfast, polite staff, comfortable bads. no teepots in the rooms, no fresh juices for the breakfast
The hotel staff, the cleanliness of the room and the comfort
a bit far from the old-town
Closeness to city center Staff was not always kind
The hotel is located very centrally. We liked the Hotel overall, but the management of the Hotel should probably look over the currency-rate policies, since they charge unfair rates which obviously creates a lot of irritation and disappointment among guests as I could hear. I was lucky though, since I was prepared and paid bill in cash Eur, which I recommend here!
Loved the heated tile floor in the bathroom!
The hotel it is placed in a very good location, within walking distance from the main turistic attractions. Very, very, very clean. I liked very much the breakfast bufet: good variety, everything fresh and tasty. The noise from outside but, due to the fact that I was walking all day long, it was not a problem for sleeping.
Really good hotel
The hotel had a lot of charm. You live in the history of the hotel. But is also very comfortable hotel. New bathroom, good wifi etc... Breakfast was very good. The lighting could have been cosier in the room
Everything! The hotel is beautiful! As we arrive by car there's no parking facilities.
From the Reception Staff, to the Staff in the Restaurant, all were courteous, warm and helpful. The breakfasts were first class and our dining experience in the Sarah Bernhardt Restaurant were delightful. Too many Americans who seemed to commandeer the restaurant at meal times, and the rest of us couldn't get a seat!!!
Hotel is in a great location and had a nice welcome from all the staff
location and Hotel were great!
Staff and Cleanliness No coffee and Tea facilities in the room
opera, recitals and general sight seeing
beautifull, charming interior of the hotel, especially Cafe Paris that unfortunatelly restaurant Sarah Bernhardt was under reconstruction
great staff, great location, beautiful hotel, just wonderful! nothing!!!!
surroundings and friendliness of staff.
Central location and decoration of the hotel. Rooms very clean and maintenence very accurate. Good breakfast quality The furnitures of the lobby are out of date
Staff very nice and helpful. excellent service we stayed in a room next to the lift. the noise was terrible!
Staff spoke English very well and helped with every little detail.
From the moment I arrived, Oktavi at the front desk established this Hotel as Superior in every way, I honestly felt like I was being received at a 5 star hotel. The room was excellent, enormous windows, luxurious linens, a bathroom that anyone would envy to have in their own home, (a full-size deep-set tub, antique external plumbing fixtures of stainless and brass, Carrera marble everywhere, a bidet and plenty of counter space). Breakfast was the best of 8 hotels I stayed in on this visit, endless variety, perfect service, mountains of choices. I loved this hotel, it was worth twice the price I paid for it. Housekeeping was the only weak point, but even so, it wasn't bad enough to complain about. It was only a shadow in an otherwise perfect experience.
Proximity to all sites in Prague, to the metro, to the trams, to the shopping area. Service excellent. Bar very quiet at night. We had to go out to have a drink in a social atmosphere.
The location and the decor. No.
The staff service is outstanding, perfect and very nice.
The day we left my 13 yr old daughter was sick - we were allowed to keep one of our rooms without any fuss until 7.0p.m. - she was much inproved by then - that touch was just great No
If next time I am go to Prague, I will stay only this hotel.Thank you.
Quality of fixtures and finishes was high - Bathroom very nice, Breakfast room and selection excellent. Service of all staff very high. Location very good.
The location was excellent. The room was luxurious. The breakfasts were plentiful and delicious. It was terrific having our car taken care of at check-in in this very busy city.
The hotel is situated next to the one of central street in Prague. Service is excellent. They have problem with Internet connection. It was exception that this time I really had to connect with the Internet... but I couldnt.
location is excellent. you can do all the important sites by walking. you don't need the metro. It was not 5 stars hotel service. We needed to argue about late checkout although the hotel was empty, the food in breakfast was cold, the room was small and no ventilation. The price of the transfer from the airport was outrageous.
Very nice hotel. Comfortable rooms. Free English movie channels. The two strip clubs next door made it difficult to walk to the hotel at night without getting harassed to go in. Also, large groups of men hung out in the street which was not ideal for a solo female traveler
The hotel is beautiful. Our room was clean, comfortable, quiet, and completely lovely. fantastic location in Prague!
The location is very good for a tourist in Prague
Location, cleanliness, friendliness & efficiency of staff, good breakfast. NO
All round excellent hotel , staff very friendly and polite, reception staff outstanding, very knowledgeable and could not have been more helpful. Although the hotel is on the edge of the red light district this did not pose a problem to us and was no bother
Great hotel in a great location.
the location of the hotel none
Excellent value for money, Breakfast was great. Nothiung
We were very satisfied with the location, staff service, comfort and etc. We found the room very small.
Hotel staff most pleasant & helpful. Good variety for breakfast. The location was not in a good area. "Cabaret Darling" right next door gave an indication of the type of area we were in. This is a pity for the hotel as it is very good.
very welcoming and clean. good location
Very convenient to get to the main tourist areas. Excellent staff, very helpful. Hotel very clean and very reasonably priced. Would stay here again. Would have been nice to have had tea / coffee facilities in the bedroom, also I found the bedroom and bar area chilly.
I do appreciate the hotel very much in comparison to other ones that we have seen around the area. The staff are extremely helpful and friendly. The breakfast is excellent and the rooms are always kept clean. It also had a nice bar to lounge with very friendly waiter/barman. Excellent hotel altogther and will use it again for the next visit. Location-a bit far from the famous bridge, but since it was close to the tram, we were then taking the tram to go places.
This is a 5-star hotel still for a 3-star price. Excellent stay for business travelers.
We found the staff to be very helpful and welcoming. The breakfasts were delicious. The size of the room worked easily for two people. The only thing that we didn't like was that the windows were locked and they could not be opened. In a hotel in Europe, with the smoking that happens in the lobby and rises to the rooms, this was an inconvenience.
felt they needed to pay more attention to replenishing the breakfast food eg we waited for 25mins for scrambled eggs on 2 of the 4 days
Excellent breakfast buffet, helpfull and smiling staff
It's a beautiful hotel, and I honestly felt at home there.
The location was excellent. good choice of food both in bar and restaurant.Good varied breakfast in nice surroundings. Windows could not be opened in bedroom.
Very nice location. Pleasant bar on the ground floor. Nice service.
Helpful staff, friendly