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The food and drink were excellent and the rooms were spacious and well presented. The service was good and staff very attentive. Heavy smoking in the bar with no area to go to get away from it.
The staff were very friendly and helpful and the facilities were just what we required for our long weekend in Prague.
1. Very friendly staff. 2. Large room with all facilities needed. 3. Excellent buffet breakfast. 4. Suitably located close to Prague attractions. Nothing. We had an enjoyable time.
Staff were very friendly, rooms beautifully furnished and a lovely upgrade due to the fact that this was our wedding anniversary. Breakfast is excellent.
I liked the kindness of the sraf. They helped us with every question and need. the room was cleened every day we left the room
service, design, breakfast, location
Central location. Good breakfast. Efficient staff.
The staff at Radisson Blu Alcron are the friendliest and most personable bunch of people. From the front desk to the bar staff, they made any first time travelers to Prague very welcomed. Ondrej took the time to point out some of the best places to see and things to do while in Prague. The location of the hotel is also excellent. The rooms are very quiet even the ones facing the main thoroughfare. The rooms are rather small. They can really do away with the fabric sofas in the room (hygiene reasons) and just place 2 armchairs in the room to open up the space.
Staff was friendly and location was amazing...it was near the most popular part in prague... Ac was not cool enough...but weather was good anyways...
We had a wonderful time at the hotel, all the staff was very nice and helpfull. I recomend this hotel to every body.
As shown above we paid for an upgraded room which included CD player and free pay channels. I was with my daughter and as we did not intend to be out late in the evening having films available to watch was the reason we upgraded. I asked the hotel reception and was told that they were not available.
very friendly staff. good facilities. central location
The welcome was the best I've experienced in all the hotels I've stayed in. Both the Porter and Receptionist made sure that we were alright, and I saw them treat other guests in the same professional manner.
Location and convenience No Bath robes and slippers in the rooms.
Helpful staff, spa was excellent and location perfect. Included breakfast was a great addition Room didnt get turn down service and bed linen wasnt changed even when card left on bed to request this
the service was excellent. The staff was always happy and attentious. the building and the room were first class. The shower was too short. Thats the only thing we have to complain about this great hotel
The situation, the quiteness, the praticality Aircondition (Functionning only on the prefixed degree by the Hotel)
Brilliant. Staff excellent and friendly. Wide selecton of breakfast - cooked breakfast, fruit, cereal, breads etc. The room was clean and well furnished. The bed, pillows and duvet were incredibly comfy. Bathroom was a good size with a great rainfall shower. On top of this the location was brilliant; everything in walking distance. Room service charge of 200CZ for every delivery. I thought this was a bit extortionate considering I wanted something which was only 120CZ in the first place.
Everything was excellant from start to finish. Great location, all the main sights were easy to reach. Very comfortable and clean, excellant breakfast. They even left a bottle of champagne in our room the night of my boyfriends birthday. I can't fault anything about this hotel, I can't believe people complain about it.
The beds were very comfortable and the room spacious (for Europe). The staff was very helpful and friendly. An included hot Breakfast Bar was very much appreciated. The location was perfect as it was the spot where most tours kicked off. Nothing! I would absolutely stay again!
I liked the attention of the staff the most beside the excellent room. No complaints
Large room and bathroom, huge and delicious breakfast included, good location at junction of old and new city. Wonderful executive sitting room with free wine and drinks and food and friendly staff. Smoking was allowed in the public bar/lounge which made it unpleasant to sit there. Also, it would have been nice to have a nightlight in rhe bathroom. ,
The location of the hotel was excellent, right in the city centre and a step away from Namesti Republicky metro The breakfast became boring, not much variety with hot food and the boiled eggs were very hard - there was no option to have eggs cooked the way you like them. The room was standard, unfortunately there were chocolate wrappers to the side of the bedside cabinet and an old pair of slippers under the bed. This was a bit off-putting. Although the hotel is ranked as a five star, it seemed more like a four star. It is still a very nice hotel and I would recommend the hotel for city breaks or business trips.
Everything was fine, location is especially excellent... Breakfast room was small and crowded... Some staff was very helpful but there were also some guys in the breakfast room that were not polite...
Airbnb didn't work out, and needed a good place to stay on short notice. The Eurostars Thalia was very affordable and very comfortable. I would recommend the hotel to anyone No complaints
Beautiful suite for a room. The controls for the shower are confusing.
The staff and location were very good. We were within walking distance to all tourist attractions. The breakfast had a lot of variety and was quite good. The noise level was high. We were in a room towards the main street and could hear traffic and the tram all night. We could also hear loud guests in the hallway late into the night our first night.
the cleanliness of the hotel and courtesey of the staff.
The location was spot on. The room and ambience was just perfect. N/A
Receptionstaff did very well! Great service!! Beautiful bedroom, perfect airconditioner. Curtain to make it dark did not close totally, safe was not fixed to the cupboard, we missed the thing to clean the toilet. Staff in breakfastrestaurant could be more friendly. They work hard, but they forget to talk with the guest or give the some extra service, like serving some coffee or make a small talk with the guest.
Nice looking suite.
The Thalia is situated in an ideal location 5 minutes from the river and 10 minutes from Wenceslas Square so ideal for sights and shops.
excellent location, good breakfast and very friendly staff who all spoke good English breakfast room was a bit dark
The breakfast had areally good variety, however it would be good if the guest could choose how their eggs are prepared. The non-smoking policy should be addressed, I specifically asked for a non- smoking room. however the room was on a floor with people that smoked and it affected me seriously, also the public areas should be non-smoking. again the comfortable part of the public lounge was so badly polluted with sigarette smoke that we could not use it and had to go to another restuarant for drinks and snacks
The location is what attracted me to the Eurostars Thalia and it appeared to be a nice hotel on the website. Upon arriving, the hotel met all my expectations, the staff was very nice and the location was about as good as you're going to get in Old Town of Prague. I was traveling solo to meet up with my son on his Study Abroad trip but I will be returning with my wife and I would stay again for sure. Reasonable price, nicely furnished, attentive staff and great location!
The staff service is outstanding, perfect and very nice.
From the moment I arrived, Oktavi at the front desk established this Hotel as Superior in every way, I honestly felt like I was being received at a 5 star hotel. The room was excellent, enormous windows, luxurious linens, a bathroom that anyone would envy to have in their own home, (a full-size deep-set tub, antique external plumbing fixtures of stainless and brass, Carrera marble everywhere, a bidet and plenty of counter space). Breakfast was the best of 8 hotels I stayed in on this visit, endless variety, perfect service, mountains of choices. I loved this hotel, it was worth twice the price I paid for it. Housekeeping was the only weak point, but even so, it wasn't bad enough to complain about. It was only a shadow in an otherwise perfect experience.
Quality of fixtures and finishes was high - Bathroom very nice, Breakfast room and selection excellent. Service of all staff very high. Location very good.
The day we left my 13 yr old daughter was sick - we were allowed to keep one of our rooms without any fuss until 7.0p.m. - she was much inproved by then - that touch was just great No
Staff spoke English very well and helped with every little detail.
location is excellent. you can do all the important sites by walking. you don't need the metro. It was not 5 stars hotel service. We needed to argue about late checkout although the hotel was empty, the food in breakfast was cold, the room was small and no ventilation. The price of the transfer from the airport was outrageous.
If next time I am go to Prague, I will stay only this hotel.Thank you.
The location and the decor. No.
The location was excellent. The room was luxurious. The breakfasts were plentiful and delicious. It was terrific having our car taken care of at check-in in this very busy city.
The hotel is situated next to the one of central street in Prague. Service is excellent. They have problem with Internet connection. It was exception that this time I really had to connect with the Internet... but I couldnt.
Staff very nice and helpful. excellent service we stayed in a room next to the lift. the noise was terrible!
Proximity to all sites in Prague, to the metro, to the trams, to the shopping area. Service excellent. Bar very quiet at night. We had to go out to have a drink in a social atmosphere.
the room was ready with our requirement, the check-in staff was clear, some front desk staff and duty manager was very cooperative, good breakfast although limited, good restaurant and room service staff, good housekeeping staff, good location. was not sure if we have given "Junior Suite" it seemed "Yasmin Suite" as toled by the bell boy, the room is not children friendly, limited tv channels: non for children, most of the lifts were out of service, limited room service menu: non for children, no children laundry price list. We needed to go to a hospital for an accident, but the front desk staff was not helpful to a first timer traveler to Prague!
The staff was very friendly and helpful, the rooms are nice and clean, breakfast is great! The restaurant serves a various choice of international dishes at very reasonable prices and the food is very delicious! Overall we had a great stay and would go back any time! no
Excellent location, walking distance from all the sights The carpets are looking rather dirty.
The staff were extremely helpful and friendly, and did everything possible to make our visit pleasant. The room was quiet, and reasonably well set up. Very close to train station, and very convenient to most parts of Prague.
Second time we have stayed at the Yasmin. Excellent hotel, great location, clean, staff helpful and a good breakfast. Would definately stay again and recommend.
Ich kann das Hotel Yasmin nicht beurteilen, da wir wegen einer Überbuchung am Anreisetag in ein anderes Hotel wechseln mussten. Die Abwicklung vom Hotel-Wechsel hat aber gut geklappt.
Clean, spacious, quiet, and easy to get to from the train station. The boyf and I like walking around so taking that 5-10 min walk each day to the center wasn't a big deal for us, but it may be for lazy tourists. Double beds are literally two beds pulls together... but that's a Europe thing, not a Yasmin hotel thing.
Location, polite and efficient staff on Reception and dining room Limited coffee/tea in room. A free ungrade was mentioned on the website - this was requested as the trip was for my husbands special birthday but did not recieve despite the hotel being relatively quiet and it was low season.
The fact that the hotel was clean, modern and the food was good. The hotel was also very well located No complaints whatsoever!!!
general atmosphere and the room is great for breakfeast: some fruits were not fresh, but from cans (ananas, mandarines); I think for a 4 star hotel this should not happen.
Breakfast buffet was splendid; fresh grapefruit was out of this world; coffee was great. Hotel decor is ultra modern-very, very nice. A beautiful courtyard for dining area. Our room was huge with a sitting area. The young man helping with our luggage and our car provided the best service we've ever had. Detailed directions on how to reach the hotel by car would have helped. Prague is a challenge--it took us a long time to figure out a way to get there.
Modern room in good central location They don't provide an iron and board, you have to pay to have things pressed
Helpful and pleasant staff and good location for city visit to Prague. 1) The spa and facilities was out of order and we were not informed about this in advance. We were only told about this on arrival at the hotel. 2) The carpets in our room no. 334 were heavily stained and looked dirty.
Building interiors are stylish, give a very pleasant feel, the breakfast was excellent, cigar bar is small but cosy. The gym is rather poorly equipped, and the cheaper rooms in the modern annex to the buildings are to small.
The hotel was beautiful and very clean. The facilities were excellent and the breakfast amazing! The hotel advertised its spa and pool facilities, however they were both out of service until further notice. Felt ripped off as we booked into the hotel on the basis that they have spa and pool facilities. We did not receive a discount for the inconvenience. There was also no hot water on the day of our arrival which is not acceptable for a 5 star hotel.
good level of service and facilities the hotel bar prices are a too much
excellent pool and sauna rate for breakfast was steep in terms of price but there was an excellent cafe about 5 mins walk from there which was nice to sit outside
room comfort and design,breakfasts,hotel building and the spa +swimming pool insufficient room heating
Good staff. Bad furniture and very dirty. Bad Furniture. Bad food. No spa. Dirty towels. Dirty carpets.
very far from the center
Really excellent experience and pleasurable stay, especially the fabulous spa facilities. The only negative was that the beautiful hotel lobby hall was closed off one evening for a private funcion and we have to access the hotel via a side entrance.
the rooms were very comfortable a bit out of the centrebut it was convenient for the opera and tram routes
Excellent location ,very nice staff , comfortable rooms , good value for money
Great hotel with a wonderful location. 24-hour bar and restaurant were exceptional. Friendly and helpful staff.
comfortable , but boring , unappealing and oldfashioned without the old charm. Friendly staff
We stayed for 4 nights and everything was just wonderful. Most of all was the location (right in the center of the city) and very luxurious for it's price! We got a much better room than the one we booked and even a small problem with the a/c that was making noise, the stuff fixed it right away and everyone was very polite! Everything was perfect! Nothing bad, everything excelent, we will be staying there any time we visit Prauge
mostly location some of the service
location of the hotel 1- There is no available iron and iron board in the room, whenever you need it you have to call and they bring it to you and the come and take it back after 1 hour. 2- there is no much choise in the BF.
Hotel staff was friendly and accommodating. We had 3 people in our party (two twins and a extra bed). The hotel room was a little tight for 3 people but we only stayed there to sleep. Location was fantastic. Everything was within walking distances to great clubs, bars, and food. I highly recommend checking out Bombay Bar and then M1 Ultra Lounge for a great night (get bottle service). The main tourist attractions were 10~15 min walking distance away. Nothing really but if i had to nitpick: Room was a little small. The elevator was slow? They charged for late check out ($30 for 2 hours - think). In comparison, we didn't get charged for late check out in Amsterdam, Berlin, and Vienna. Laundry was expensive - pricing based on individual article of clothing.
Friendly and helpful staff. The buffet breakfast was expensive as well as drinks, juice, coffee and snacks at the Hotel Bar
Clean, great location, nice facilities, nice staff, quiet
what great and in a great location.
Quality of the room,reception staff friendly always wanting to help.Quality of food.Central location. Most unfriendly restaurant staff.Never saw a smile. It seemed as if just pouring a cup of coffee was doing us a favour
Very helpful and nice staff! Excellent location for shopping and tourism! Good breakfust Paying wifi access unless you're on a suite.
From the Reception Staff, to the Staff in the Restaurant, all were courteous, warm and helpful. The breakfasts were first class and our dining experience in the Sarah Bernhardt Restaurant were delightful. Too many Americans who seemed to commandeer the restaurant at meal times, and the rest of us couldn't get a seat!!!
surroundings and friendliness of staff.
great staff, great location, beautiful hotel, just wonderful! nothing!!!!
opera, recitals and general sight seeing
location and Hotel were great!
beautifull, charming interior of the hotel, especially Cafe Paris that unfortunatelly restaurant Sarah Bernhardt was under reconstruction
Staff and Cleanliness No coffee and Tea facilities in the room
Hotel is in a great location and had a nice welcome from all the staff
Central location and decoration of the hotel. Rooms very clean and maintenence very accurate. Good breakfast quality The furnitures of the lobby are out of date
The hotel had a lot of charm. You live in the history of the hotel. But is also very comfortable hotel. New bathroom, good wifi etc... Breakfast was very good. The lighting could have been cosier in the room
Everything! The hotel is beautiful! As we arrive by car there's no parking facilities.
One of your Desk Staff was exceptional in assisting us with our stay with you. A real gem of a person. I am so sorry we do not have her name, however, she assisted us on our first night and again at least twice more. The beds in Rm 411.
Good hotel , very near to train station, other cities attractions. Breakfast okay. Reception staff helpful & friendly. Very small window. No tea/ coffee making facilities in the room.
Service and proximity to the center of the city Air conditioning didn't work. Room was too warm as was the restaurant
good hotel staff overall not up to our standards
Good location, nice breakfast A bit noisy rooms at street side (other side was fine).
Car pickup service from airport and into city No high-speed Internet from rooms
Comfortable and a very good position. Even though it was further away from the Old Town it was close enough (10-15min walk) but less expensive and quite luxurious. Excellent large comfortable bed. Even though the room was not huge it was very comfortable. We also had good views of the city. Heating was too hot but may not be an issue at a different time of the year.
The rooms were spacious and comfortable. The food was great in the restaurant.
Lovely Hotel, Staff, however were rude, obnoxious and unpleasant. Reception staff not included, they were very helpful. Ordered tea for two from room service, the maid brought tea for one and was very rude when I asked for another and then demanded the extra tray back immediately!!! This experience ruined the atmosphere and romance of the hotel for me.
Great hotel. fantastic location, close to everything. Staff wre very obliging,great breakfast.
Central location, comfortable room. Had to change room after first - had requested double, and it was really twin. Also lot of noise from street. Second room was fine.
large, airy room. asked for a twin ( 2 ladies) but upgraded free to a suite which had a double bed. however. hotel immediately made up the bed settee for me so in effect we had a bedroom each. staff- nothing too much trouble the bath. it was huge but also you needed a wide stretch to climb into it. it would have been impossible for some people to use and there wasnt a separate shower so no alternative bathing facilities. also there needed to be a handle on the wall as climbing out of the bath was a leap of faith with nothing to hold on to
The location was great and the whole style of the hotel inside and out was fantastic. The staff were friendly and very helpful i will definitley return to the Iron Gate on my next trip to Prague. Nothing
small and central
The position of the hotel is very good and affords easy access to restaurants and sites. Yes. The breakfast was not inviting and the service was indifferent.
The location /cleanliness & service were excellent as was the buffet breakfast. The staff were also very helpful with local knowledge.
The staff were friendly, helpful and responsive. The room was spacious and beautiful. I love the frescoes! The location is perfect - just steps from the Old Town square.
very nice hotel in the center of Prague. Very nice interior terrasse.Highly recommended
Excellent location in the heart of the old town. Our suite had a separate living room, comfortable furniture, excellent internet connection. Breakfasts had a great selection of items. Staff were unfailingly friendly.
The location of the hotel is great. No wireless internet in rooms
helpfull staff and very clean bar prices
Nice upscale modern environement, rooms were very clean and had nice amenities
The staff were very friendly, & the hotel included all facitilies. We got a club room which was excellent coz we had access to the club lounge. Not much we didn't like, except we were taken aback by the normal in-room Internet rates.
as spg member i received warm welcome and attention
Nice decor. Comfortable and modern room. Unattentive receptionist.
The housekeeping could have been better.
the breakfast was great
The room was really comfortable. The location although not perfect is very central and you can reach all monuments in a 10 minutes walk. People seems to be trained but need to be followed a little bit more. We asked for one night more but the room was not cleaned. Apparently the information didn't reached the cleaning personnel 2 times...
location was great, breakfast was fantastic
feel good the rooms can be bigger
My daughter and I came to Prague for the Christmas Markets which were great fun. The restaurants were very good with live music in most. We thought the hotel was excellent and the staff very helpful. The only thing we found a bit menacing was that there were a great deal of men around the area whom where obviously touting for business. It stopped us from going out on our first night but we did find that they did not bother us. So we would not recommend this hotel for lone ladies.
location is excellent bathroom is poor so bad
Good breakfast and pleasant staff particuarly the receptionist who booked us in and then had to change our room. A bit of a shock when we arrived to find it was being completely renovated at front, however after a room change to back of Hotel it was fine and certainly didnt inconveience us at all.
Location, restaurant food. Hotel is not 5 star but a very good 4 staff is not a helpful one they forgot to wake me up for my flight and get me a taxi that I asked them night before
Location Breakfast was cheap (no brewed coffee, no fresh juice, cappucino extra charge) considering the price paid per night. Extra person charge is higher than normal rate in Europe.
godd quality of wi-fi room's too small
location and friendliness
The complimentary breakfast was excellent - great variety and good value for money. The staff were also very attentive
Everything was great! The hotel was very close to city center (max. 10 minutes by walking) and also it was near to Metro Station. The room was very comfortable and clean. Breakfast was excellent and all staff was very friendly and helpful. You get the worth of your money. Nothing.
Good breakfast buffet and good location
Situation was central to most tourist sights within walking distance Ouiet location but central. Decor good and a very comfortable bed at the end of a busy day excellent sevice staff very helpful in the hotel Would have liked tea facilities in room we had them in New York Marriot so missed them in the Prague hotel
The service in the bar was very good, hotel staff was friendly and helpful. The hotel is in a good location, 2 minute walk to metro stop and 10 minute walk to Old town Square. After staying at other 5* hotels around Europe, I was a bit disappointed by the rating of this hotel. At best it should be 4*. The rooms were just 'ok'. the breakfast was good, but expensive.
the location is very good, friendly staff parking is expensive
It was what I expected from a Marriott. Good room size, facilities and good breakfast. The Marriott Prague specifically > no morning gown, no morning slippers, not much on amenities compared to other Marriott hotels in Europe.
excalent service, staff were very freindly and helpful
Location very central and easy commute to and from airport. Small bath
I thought the hotel rooms where a little tired and could do with a bit of an update to the rooms
large and clean rooms, the location of the hotel, the concierge staff was verry helpful there werw not bathrobes, breakfast was poor, the reception staff was'n verry helpful,the conditioning air was too cold, no view from window, the windows could'n be opened
Well decorated, very clean. The rooms are pretty spacious with comfortable beds, the bathroom also spacious with super large mirror. Overall, the equipment in the room was in great shape, nothing broken or overused. Very quiet rooms, we did not hear neither the street nor any other rooms, but our room was in the corner and the windows were pointing some back yard, so maybe not rooms will be alike. The bathroom had very poor air ventilation. There's no view whatsoever from any hotel rooms, the building is surrounded by another large hotel and another large building. The WiFi is super pricey, and I cannot understand why, though they do have an Ethernet connection available in the rooms, not only WiFi.
everything expected from a 5* city hotel the water pressure in the shower was usually very low. also the water temp.fluctuated(maybe if somebody else also opened the taps in the same line...). this happened on both visits. may 18-19 and may 21-22, 2010.
The staff was freindly and efficient.
Just a magnificent experience. Like sleeping in a museum surrounded by artwork and history. Fine, courteous staff and superp service. Nothing
The staff were very attentive and the service was first class. The fact that when we arrived they did not have a reservation for us. I think they sold the rooms becasue we did not arrive until 10pm.
The ambiance and attention to detail is amazing, great tavern and restaurant, breakfast is excellent. Service and staff was excellent also. Room has old world charm, fine furnishing, luxury feel. Rooftop terrace a big bonus, great view. Showers have no curtain. Water on floor after showered. Kind of annoying. That's it, everything else first class.
staff were friendly and great location. the room was spacious then i expected. also breakfast was good and great view from my room. it has an elevator but you still walk to your room half floor. you should ask somebody to carry your luggage if its too heavy.
We loved our junior suite bedroom/sitting room. The position of the hotel on the Square. The convenience to shops and historical sites. The wonderful view from the roof garden. Good food. Polite staff.
The hospitality and the helpfullness of the staff whilst we where experiencing problems with lost luggage. They could not of done more to help us and made our stay so enjoyable.
Staff were always pleasant and helpful
The location, the quality of room, the pleasant service.
The Hotel is is the perfect location, right on the Old Town Square. The Hotel itself is filled with wonderful old world charm and the staff are excellent. The outdoor restaurant on the square and the rooftop restaurant are both excellent and the food was great. A real home away from home. The hotel was having issues when we were there with a new discotheque which moved in behind the hotel playing load music till 5 am, the staff was wonderful about it but it is an issue the hotel will need to resolve as it was impossible to sleep one evening with all the noise.
The place was perfect and the breakfast was excelant.