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Now Sapphire Riviera Cancun
Top Family Hotel

SM 11, MZ 9, Lote 10, 77580 Puerto Morelos, QR, Mexico
+52 998 872 8383


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Overall guest ratings

8.8/10 Excellent
Based on 662 reviews
See all reviews

Review highlights

  • 9.4
  • 9.0
  • 8.8
  • 6.4

Good to know

  • Clean rooms
  • Friendly atmosphere
  • Clean hotel facilities
  • Friendly service


    show all


    Located in Puerto Morelos, Now Sapphire Riviera Cancun All Inclusive is on the waterfront and close to Crococun Zoo and Ojo de Agua Beach. This 4-star resort is within close proximity of Puerto Morelos Reef and Puerto Morelos Town Square.


    Make yourself at home in one of the 496 air-conditioned rooms featuring iPod docking stations and free minibar items. Rooms have private balconies or patios. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.


    Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features at this Colonial resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).


    This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Enjoy a meal at one of the resort's dining establishments, which include 7 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. When you are in need of a refreshing drink, visit a swim-up bar or one of 5 bars/lounges, or 2 poolside bars.

    Business, Other Amenities

    Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Puerto Morelos? This resort has 8295 square feet (771 square meters) of space consisting of conference space and a meeting room. Free valet parking is available onsite.

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    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Childrens programmes
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 hour front desk
    • Night club
    • Safe
    • Sauna
    • Private beach
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Child pool
    • Coffee shop
    • Pets not allowed
    • Free parking
    • Steam room
    • Free valet parking
    • Wedding services
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    Guest reviews

    Overall rating

    8.8 Excellent
    Based on 662 reviews
    • 9.4 "Excellent pool."
    • 9.0 "Perfectly clean."
    • 8.8 "Great service."
    • 8.6 "Location is great."
    • 8.1 "Food is delicious."
    • 6.4 "Internet is average."
    • 3.3 "Breakfast is below average."
    View all review categories

    Overall rating

    8.7 Excellent
    Based on 337 reviews
    • 9.4 "Excellent pool."
    • 9.2 "Perfectly clean."
      9.7 "97% thought it was clean."
    • 9.0 "Excellent amenities."
      8.7 "87% thought the building was wonderful."
      9.6 "96% found the grounds to be nice."
    • 9.0 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 8.3 "Location is great."
    • 7.0 "Nice rooms."
      6.8 "Beds were acceptable for 68%."

    Overall rating

    8.8 Excellent
    Based on 324 reviews
    • 9.4 "Excellent pool."
    • 9.0 "Perfectly clean."
    • 8.7 "Amenities are good."
      8.6 "86% thought the building was wonderful."
    • 8.2 "Food is delicious."
      7.3 "73% loved the menu selection."
    • 8.0 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 6.8 "Bar is ok."
    • 5.9 "Rooms are ok."
    View all review categories
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Clean rooms"
    "Friendly atmosphere"
    "Clean hotel facilities"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

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